1. To the Point System Development and Analysis John Staab, CEO

2. SWL Team Tasks Message to Rick Interview Summary Design a Questionnaire Sampling Methods Interview Questions

3. Message to Rick Mr. Williams, I believe a good course of action to take with Ms. Rider would be to request a copy of your own forms. This should not be a problem as they contain your information. In addition to this, perhaps Ms. Rider would not mind creating some “SAMPLE” forms. These could be filled out by her staff with plausible, but not personnel specific, information. These ideas will help get you the information you are looking for without stepping over any confidential boundaries. Respectfully Submitted, John Staab CEO, To The Point

4. Interview Summary Linda DeMarco – BIS Customer Relations Manager GAPP – Generalized Automated Payroll Program 8 years old Phased out in 1-2 years No further inhancements CHIPS – Comprehensive High-powered Interactive Payroll System Will be replacing GAPP This is new information for SWL Could contain special module to handle mismatched deduction cycles Available within 1 year Cost would not increase more than 30%

5. Design a Questionnaire

6. Sampling Methods Systematic sampling A sample that occurs at a predetermined periodicity Ex: Every 10th record selected Stratified sampling A sample where a set metric is collected across functional areas Ex: certain percentage of transactions from each work shift is selected Random sampling A sample taken in a random, unplanned manner Ex: a sample that selects any 20 customers

7. Interview Questions Was the payroll staff accessible when needed? Were your requests handled in a timely manner? Did the payroll staff appear knowledgeable of the payroll system? Overall, on a scale of 1-10 (1 being the lowest) how would you rate the current payroll system and why.

8. Manage the SWL Project 10 Tasks Task Analysis

9. 10 Tasks for Team Create final draft of interview questions Create final draft of satisfaction survey Identify people to interview Identify people to survey Conduct interviews Conduct surveys Identify who will conduct and analyze the interviews Identify who will conduct and analyze the surveys Provide results of interviews in an easily understandable representation Provide results of surveys in an easily understandable representation

10. Task Analysis Analyze and Report Identify analyze the surveys and interviews Provide results of interviews and surveys in an easily understandable representation Create and Execute Create final drafts Identify people Conduct interviews and surveys