1. Call
Chat
eMail
Social
Volume Distribution
Dashboard - Unproductive Case
.0%
.0%
Queries
Complaints
Data Analysis
,0
,
Overall
Volume
Queries
Complaints
Main Reason
Query - Call disconnected and connectivity
failure
Complaint - No consumer response with
details unavailable
Query Source Distribution
.0%
.%
0.%
0.0%
Complaint Source Distribution
Call
Chat
eMail
Social
0.%
0.%
.%
.%
, = 00%
= 00%
2. Total Unproductive data
(00%)
Queries Complaints
Calls
Live Chat
eMail
Social Media Social Media
Calls
Live Chat
eMail
Unproductive Volume Distribution - Queries & Complaints
3. Queries
Call Disconnected
Consumer not responding
Technical/connectivity
Query
Prank /Kid Caller
Top Reasons
May June July Total
0
Top Reasons Issue Type(s)
Recommendation Advisors working from home should have a better connectivity
Reasons for Unproductive Queries
Aug
0
4. Complaints
Complaint details not
received
Complaint withdrawn
Prank /Kid Caller
Top Reasons
June July Aug
0
Total
-
Reasons Issue Type(s)
Recommendation
Reasons for Unproductive Complaints
With most complaints as “Pending Consumer” (#), it should be a mandate that all required
fields of complaints should be properly filled.
May
0
Notas do Editor
Queries:
Live chat – May’0 (), June’0 (0), July’0 () and August’0 ()
Email – May’0 (), June’0(), July’0 () and August’0 ()
Social Media – May’0 (0), June’0(0), July’0 () and August’0 ()
Complaints:
Email - May’0 (0), June’0(), July’0 () and August’0 ()
Social Media - May’0 (), June’0 (), July’0 (0) and August’0 ()
Live Chat – May’0 (0), June’0(0), July’0 (0) and August’0 ()
Call disconnected during conversation majorly because of no sound/Low audibility
- Call Disconnected by Consumer – May ( ), June (), July () and August ()
Calls Disconnected by Advisor - May(0), June ( ), July ( ) and August ()
No Consumer Response on . Live chat/follow up calls
No Response on Live Chat from Consumer’s end - May (), June (00 ), July () and August ()
Numbers not reachable - May (00 ), June ( ), July (0 ) and August ()
Consumers not responding to follow up calls/emails/posts – May(), June ( ) , July ( ) and August()
Consumers not willing to share details including address, batch code – June() and July() in total
Consumer Not willing for any action on complaint – May(), June (), July() and August(0)
