63. Copyright (C) 2021 Oracle Corporation
63
Oracle Cloud Infrastructure - SLA: サービスと対象範囲
Service Data Plane (可用性) Control Plane (管理) Performance (性能) Resolution order
Compute Yes Yes Yes Data Plane followed by Control
Plane followed by Performance
Block Volume Yes Yes Yes Data Plane followed by Control
Plane followed by Performance
Object Storage Yes Data Plane
FastConnect Yes Data Plane
DNS Yes Data Plane
Email Yes Data Plane
File Storage Yes Yes Yes Data Plane followed by Control
Plane
Web Application
Firewall
Yes Data Plane
Database Yes Yes Data Plane followed by Control
Plane
Exadata Yes Yes Data Plane followed by Control
Plane
https://cloud.oracle.com/iaas/sla
64. Availability SLA Coverage
Management SLA Coverage
Performance SLA Coverage
Oracle Cloud Infrastructure - SLA: 数値抜粋
Copyright (C) 2021 Oracle Corporation
64
Service/Resource Measurement Oracle Credit
Compute
Region unavailability (Multi Availability Domain)
99.99% (4.38 mins/mo) = 10% Service Credit
99% (7.2 hours/mo) = 25% Service Credit
Availability Domain unavailability
99.95% (21.56 mins/mo) = 10% Service Credit
99% (7.2 hours/mo) = 25% Service Credit
Block Volumes Region unavailability
99.99% (4.38 mins/mo) = 10% Service Credit
99% (7.2 hours/mo) = 25% Service Credit
Database Availability Domain unavailability
99.9% (43.8 mins/mo) = 10% Service Credit
99% (7.2 hours/mo) = 25% Service Credit
Exadata Availability Domain unavailability
99.95% (21.56 mins/mo) = 10% Service Credit
99% (7.2 hours/mo) = 25% Service Credit
Service/Resource Measurement Oracle Credit
Compute API error rate
99.9% (43.8 mins/mo) = 10% Service Credit
99% (7.2 hours/mo) = 25% Service Credit
Block Volumes API error rate
Database API error rate
Service/Resource Measurement Oracle Credit
Block Volumes Disk IOPS 90% of published performance
99.9% (43.8 mins/mo) = 10% Service Credit
99% (7.2 hours/mo) = 25% Service Credit
Network Network performance
https://cloud.oracle.com/iaas/sla