4. HISTORY
Started in June,
2009
2014/04:
Raised $150M in
Angel round
funding;
2016/04:
Raised $530M in
Series A funding;
8+ years of
experience in
contact center
software
development
Serve more than
5,000 companies
from various
industries and used
by over 50,000
agents;
5. What is Cloopen?
Cloopen is the leading provider of cloud contact center
software right out of the box for companies of all sizes.
We are driven by a passion to convert customer interactions to
customer loyalty with secure, reliable and scalable contact
center software adapting to changing needs.
7. Establish Fast Interactions
with Your Customers
With a complete set of integrated
capabilities provided by Cloopen’s SaaS
7moor CC, contact centers of all sizes can
raise the productivity of your agents and
create great support for your customers.
SaaS
Cloud Contact Center
8. Integrated Capacities
Faster Multichannel
Interactions
Empower your agents to interact
with customers from any channel
such as phone, email, live chat,
app…
Get things done faster with
flexible ticketing system which
enables your agents to
collaborate on issue resolving.
Chat bot can interact efficiently
with customers in virtue of quick
cue words or phrases recognition
and massive pre-formatted
responses.
Ensure your support team has full
agent capacities on the go with
mobile app and the support
conversations synchronized on all
channels.
Combination of Agent
and Chat Bot for Lower
Cost
Powerful Ticketing for
Customer Satisfaction
Connect with Customer
via Mobile App
10. Powerful Ticketing
Draggable Workflow
Configuration
Customizable Tickets
Create different types of ticket
on different business
requirements.
e.g. pre-sale consulting,
contract signing, business
acceptance, after-sales service
Draggable workflow
configuration visualization
tools for efficient ticket
settings
Real-time Ticket Handling
Records
Mobile Ticket Handling
11. Features
Multi Channel Call Control CRM Ticketing System Mgmt.
IVR
Keyboard Menu
Intelligent Ticket
Routing
Web/Wap Live Chat
Enterprise App/
Social Platform
Email
Pop-up Screen
Answer/Hang up
Hold on/Transfer
Tripartite Talks
Ticket Competing/
Discontinue Communication
Monitoring
Custom Customer Field
Custom Customer Status
Contact Plan
Call History
Business History
Custom Business Fields
Customer Workflows
Custom Roles
Custom Permissions
Synchronize Customer
Data and History
Real-time Agent Monitorin
Agent Workload Reporting
Recording
Management
Agent Permission Mgmt.
Reporting Mgmt.
12. Multiple Deployment
Options
无动画
Public
Cloud
Hybrid
Cloud
Private
Cloud
Pay for agent seats as needed
No investment in hardware or software;
CRM, ticketing, recording, reporting and
all communication data is based in cloud
Cloud Contact Center, Telemarketing, Cloud Switchboard,
Enterprise UC, Phone/Video Conference
Local Data Storage
CRM, ticketing and reporting are
stored in the cloud; Only a small
amount of investment in hardware and
softwareAll-in-one hardware is provided and deployed in
your company to store communication recordings
and ensure the security of your data.
Whole System Deployed Locally
Use proprietary cloud to provide
communication ability for SaaS developer
Cooperating with Cisco, Avaya and Genesys to exploit the
market in some specific industries, such as governments,
state-owned enterprises, banks, network operators…
14. Mobile App
Serve your customers on the go
Perform actions on tickets; Carry your support desk
with you wherever you go;
Chat via website or mobile app; Manage all support
conversations in one platform
，。
Transfer chats;
Simple script pop-ups for quick Answers;
Gather and manage customer information;
Follow up on the further interactions with customer for
potential business opportunities;
Customer Consultation Interface
17. Multichannel, Media-rich
Serve your customers from different
channels (web, mobile, email, phone) in
one platform, gather customer information
and record the interaction history
One-stop Service
Supports talk, video,
text, picture, etc
More than just talking
Multichannel Rich Media
18. Multiple Agent Integration
Options
IP
Telephone/Voi
ce Gateway
Mobile Phone/
Telephony Bus
Inbound/outbou
nd calls on PC
Gateway/SIP Phone/IP-PBX
connects to central
platform via network.
Inbound and/or outbound
service is available with IP
telephone prepared.
Receive calls from
platform via mobile
phone/telephony bus,
never miss any call from
customers
Use computer for
inbound/outbound
calls, no additional
hardware
investment
19. Powerful Talk Function
Visual IVR
Configuration
All IVRs in the market can be configured visually with 7moor
CC.
Intelligent Talk Capacities
Private talks, voice verification code, bidirectional
callback
Improved Workforce
Efficiency
With IVR integrated with full customer interaction
history, common questions can be solved
efficiently.
21. Smart Reporting for Informed
Decisions
Reporting Overview Real-time Analytics
• Showcase what matters most in different
graph
• Understand the entire customer service via
an overview of all the important metrics.
e.g. number of inbound/outbound calls,
skill group stats, agent stats, customer
satisfaction, customer service performance
• See what’s happening in real time.
Manage the contact center, manage
agents & queues, and accelerate
responses.
22. Customer Information Exploiting
Dig into
customer’s visiting
information, IP
address, search
phrase, interaction
history, visiting
pages, time on
pages
24. Customers from Different Industries
Internet
Education
O2O
Insurance/Finance
Tourism/Hotel
Automobile
Medical/Health
Logistics
Others
25. Rideshare Leader in China: DiDi
Need Analysis
DiDi was confronted with fierce competition in China when deciding to feature “Safety
Technology” in virtue of 7moor CC.
How to keep the phone number of riders invisible to drivers is a top priority for DiDi.
DiDi Safety Technologies: http://www.didichuxing.com/en/values/safety
Solution
1. DiDi driver requests to start a conversation with his/her rider via DiDi’s in-app Connect
button.
2. 7moor CC dial out with a number to connect with the driver.
3. 7moor CC dial out with the same number to connect with the rider.
4. The driver and rider can talk without knowing each other’s real numbers.
5. When their talk terminates, the number is released for another use.
Outcome
• Ensure the privacy for both driver and rider of DiDi
• Provide better service for customers via the recording, management, control and analysis of talks
28. Advanced Technology
Advantages
Distributed
Deployment
Service Module
Structure
MongoDB
Redis
Ingenius
Web UI Java
+
Node.js
No page redirecting,
bandwidth-friendly, great
operating experience like using
software installed locally
Node.js+Java for back end
service，supporting massive
concurrence and fast
response
MongoDB+Redis ensures
the data storage security
and access speed
Ensure high availability of
the whole system
Geographically distributed PBX
deployment, scalable for
unlimited agents
29. Secure Deployment
Guarantee your
communication/data
security
All-in-one
hardware
provided by
7moor CC
IP Agents Analog Station Agents
PC Agents
Inbound/Outbound Calls
Customer
7moor
CC
CC Data
Cloud
Backup
Internet
PSTN
LAN
IPv6
All-in-one Hardware: compact &
versatile;
Self-owned sins for better
communication;
Data/recording is stored locally for
security;
30. 8+ years of experience
Cloopen specializes in delivering best-in-class cloud contact center
solutions which can meet various needs.
Successful product well tested by market
7moor CC has been proven a great success by turning customer services
of enterprises and small businesses into their competitive advantage.
Industry Leadership
31. A complete set of integrated capacities for successful customer
interaction
Ticketing, multichannel support, rich-media communication, chat bot, IVR,
reporting and analytics…
Lower Cost
- Pay on need, without cost on hardware & maintenance;
- Time-saving for faster contact center establishment;
- Lower purchasing price to enhance your competitiveness;
Cost-efficient Choice
32. Access our knowledge base
Chances are we’ve seen your questions before. Our FAQs, demo videos
and other resources will help you use 7moor CC to the best advantage.
Find help in our community
Go to our community to ask questions, find answers or share experience.
Contact our global support
Contact us to get support from our professional team.
The Support Behind Support
