2. me Web stuff for places like Amazon, Microsoft REI – Recreational Equipment, Inc. Create and lead IA, UX, IxD teams Teach at University of Washington
3.
4. first time at brick & mortar http://www.flickr.com/photos/dirpics/464458290/
29. “Change screens, Pillow Pillow”“Where’s the Pillow?”“Didn’t they cover that in training?”“Backslash Backslash”“Okay, tietac”“What?”“Tietac”“huh?”“Like Tie”“carrot backslash”“United States”“Pillow Pillow”“Change Screens”
41. 70%of US online consumers research products online and purchase them offline Forrester, Profiling The Multichannel Consumer, July 2009
42. 53% of mobile searches on Bing have a local intent Greg Sterling Search Engine Land https://searchengineland.com/microsoft-53-percent-of-mobile-searches-have-local-intent-55556
114. From: seattlefluevog@cablespeed.comTo: sstarmerj@hotmail.comSubject: Fluevog order 20110211-00072873Date: Fri, 11 Feb 2011 16:52:38 -0800Hey Samantha, We have both shoes you ordered online here at the Seattle store. If you’d like to pick them up this weekend and save on shipping let us know otherwise they will ship out Monday. Thanks, Leah John Fluevog Shoes 205 Pine St. Seattle, WA 98101 phone: (206)441-1065 fax : (206)728-7955 seattle@fluevog.com www.fluevog.com www.myspace.com/fluevogseattle "There are two kinds of people: those who shy away from attention, and those who wear Fluevogs." - JF
126. “an interesting thing happened today – we were invited to help Visual Merch decide what shelf labels and categories to use in the retail stores for backpacks.”
127. eek – I don’t know anything about store design! http://www.twobackpackers.com/wp-content/uploads/2009/07/REI-Backpacks.jpg
128. “an interesting thing happened today – we were invited to help Visual Merch decide what shelf labels and categories to use in the retail stores for backpacks. This is a great win for us”
129. 5. why vs. what http://www.flickr.com/photos/segozyme/3105128025/
149. 4. tell a story http://www.flickr.com/photos/sugarpond/3016905349
150. Meet Jane Outdoor Loyal 38, Portland Involved in overlapping sports and understands the value of good gear “I kind of have a jacket problem… I’m running out of reasons to buy another one”
157. don’t design for the channel, design for the holistic experience
158. don’t design for the screen, design for the holistic experience
159. don’t design for the technology, design for the holistic experience
160. 5 principles convenient connected consistent contextual (a) crosstime 5 methods think in terms of services share the sandbox start walking comfort in discomfort why vs. what 5 tools document experience map get behind the scenes tell a story cross train
161. Workshop The Future of Web Design Isn’t Just the Web: Design for Cross-Channel Experiences Wednesday, May 25th Portland, OR