Guest comments and letters.

2. From: Fahad Alageel
Sent: Saturday, September 17, 2011 5:31 PM
To: Sprouse, Stacy
Subject:
Dear, Miss Stacy
Greeting,
I am sorry about my late E-mail, but I have just accessed my E-mail. On
behave of my family, we would like to thank you for every things you did
to us. You are madeup our day when we checked in. Also, I would like to
apologize abuot my misunderstanding in that day. When I asked for the
manger, I though that he has more authority on discounted rates. I am
sorry again, and your grate help we will never forget.
From my buttum of my heart, I wish to you the best of health and life.
Thank you so much,
Fahad,

4. From: Kenji Matsuda
Sent: Monday, May 02, 2011 6:54 PM
Subject: Thank you for your letter
Dear Stacy
We've got your letter in the night before last night.
Thank you so much.
Today, I gave hotel staff my letter for you.
I hope you would read it.
And... I forgot one thing to write down. It's the answer for your question
I live in Tokyo, My parents live in Hyogo which is next Osaka.
Sincerely yours.
Kenji Matsuda

6. From: Jim Gesek
Sent: Tuesday, January 03, 2012 9:59 PM
To: Sprouse, Stacy
Subject: RE: Recent Stay, Confirmation: 84193948
Stacy,
I know this reply is late in coming, but I just wanted to thank you for following
up and issuing the credit even though the form was not received until after we
had checked out. This is very much appreciated, and I always enjoy my stays
at Marriott Marquis (as well as Marriott in general obviously). Thanks again,
and hope the holidays treated you good!
Regards,
Jim Gesek

7. ... Thank you for your card in Japanese from the other day. .. And also, you
have made me very happy. Stacy's Japanese is very good! You have studied very
well. It looks great so far. I'm also trying to study English. New York is a very
great place, isn't it? ...

8. From: wmbbennett
To: stacy.spouse
Sent: Mon, Mar 14, 2011 6:02 pm
Subject: February 25-27 Stay in Room 2658
Stacy,
Thank you for your note of apology for the lack of turndown services at the hotel
during my recent stay. As a Platinum member, my corner room was delightful
and I enjoyed a nice weekend visit despite the hiccups of service. I may ask for
your assistance on my next trip to NYC if staying at your hotel. Thank you again
for your note. Take care,
William Bennett
wmbbennett@aol.com
Platimun Elite #100787035

9. Thank you so very
much. Please have
good luck with your
Japanese studies!

10. From: Eyal Ben-Yaakov
Sent: Sunday, March 06, 2011 5:22 PM
Subject: Re: MR # for your recent reservation.
Stacy,
Many thanks for the extraordinary service, that's what makes you so
different :-)
Eyal Ben-Yaakov | Partner
Ernst & Young

11. Stacy was "thoughtful and caring .. and
made my night." Stacy noticed that the
guest had a bad cough when checking in
and sent her up some tea, cough drops,
and a personal, thoughtful note. After
getting back from dinner, Ms. Garcia
saw the amenity and was truly touched.
She is a gold member and wanted to
recognize Stacy's great service.
Thank you Stacy for doing what you do
best ... connecting with the guest!!

12. Thank you for the letter!! I was so happy to see To study Japanese, you should watch
a letter in Japanese because it is very hard! movies!
^o^! Is your job hard?

13. From: Customer Care
On: January 4th, 2013
I would like to share with you how wonderful my experience with Stacy
was. I called the hotel twice because of my late arrival and the need for
directions. Both times Stacy answered the phone, was very polite and
pleasant and answered all my questions and eased my concerns. It was
the 31st [of December] and still she took her time to help me. She
checked me in, she calmed me down, she brought me to a level that I was
able to enjoy the day. She even had someone show me to my room
because it was already kind of late. Stacy reassured me why I stay at
Marriott. My deepest thanks to Stacy for taking care of me!