LIST OF REPRESENTED COUNTRIES: Afghanistan | Albania | Algeria | Andorra | Angola | Armenia | Australia | Bangladesh | Brazil | Canada | Cyprus | Czech
Republic | Dominican Republic | Egypt | France | Germany | Ghana | Hungary | Indonesia | Iraq | Jamaica | Kuwait | Kyrgyzstan | Latvia | Malaysia | Mexico |
Pakistan | Portugal | Qatar | Romania | Russia | Saudi Arabia | Singapore | Slovakia | Slovenia | Spain | Switzerland | The Netherlands | Turkey | UAE |
UK | Ukraine | USA | Uzbekistan | Venezuela
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TO LEARN MORE ABOUT
WEDO TECHNOLOGIES'
USER GROUP MEETING.
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Number of Attendees: 240 Number of telecom operators represented: 62
Number of countries represented: 45 Number of telecom operator speakers: 22
WeDo Technologies’ Worldwide
User Group Conference
20th-22nd May 2013 | Braga, Portugal

2 WeDo Technologies' Worldwide User Group 2013
At the eighth edition of WeDo Technologies’ Worldwide User
Group we launched RAID 7 Telecom, a proven software that
allows Communication Service Providers (CSP) to monitor
end-to-end business processes with minimal involvement of IT.
In 2013, the WeDo Technologies’ Worldwide User Group had
a dedicated microsite with the conference history, previous
editions and all the important information for the upcoming
event. Delegates could also register directly online and sign up
to receive information on the event as they became available.
Besides the usual pre-event workshop session by Praesidium,
the conference also had a TM Forum program held by its
Business Assurance Director, Steve Cotton.
What was new in 2013?
There were three more telecom operator speakers at this year’s
event bringing the total to 22. This included keynote speakers
and other sessions. The goal to keep the conference focused
on having a community of users around the hot topics of the
industry was achieved, as most of the agenda was made by
our customers.
A new panel discussion held by three renowned consultancy
companies (Capgemini, Ernst&Young, KPMG) moderated by
Eric Priezkalns, popular blogger at TalkRA.com.
WeDo Technologies’ Worldwide
User Group Conference
“Thank you for the wonderful event and the opportunity to speak on behalf of Cricket.
WeDo Technologies was a great host and even better business partner. Your hospitality
was warmly received.”
James Zerbe,
VP of Product Development & Realization | Cricket Communications USA

3WeDo Technologies' Worldwide User Group 2013
Key facts
133 delegates, from 62 telecom operators in 45 countries
attended this year’s WeDo Technologies’ Worldwide User Group.
In total, this eighth edition gathered 240 people, also including
keynote speakers, independent experts and analysts, staff
and other invitees.
The main topics in 2013’s agenda were:
Classic Revenue Assurance
Fraud Management
Managed Services
Roaming Management
New Trends
A panel discussion titled “The Future of Revenue Assurance
and Fraud Management”
“Enterprise Business Assurance and The Road Ahead”
Objectives
The User Group Conference was created with the aim
of strengthening and promoting a community of users around
revenue assurance, fraud management and the remaining
disciplines that are part of the Business Assurance concept.
Each year, different telecom subjects are discussed, with the
participation of our customers, independent industry leaders,
key journalists and other thought leaders.
This annual event creates an excellent opportunity to meet,
network, discuss, and share knowledge and experiences with
your peers and also to get more out of WeDo Technologies’
products, services and teams.
Ready for the 9th
edition?
The Community of WeDo Technologies’ Worldwide User Group
will gather again in 2014 in Porto.
We are counting on you!
Please direct all enquiries to:
customerservices@wedotechnologies.com
Or visit our website at:
http://www.wedotechnologies.com/en/worldwideusergroup
WeDo Technologies’ Worldwide
User Group Conference

4 WeDo Technologies' Worldwide User Group 2013
Chairman of the event
WeDo Technologies’ Speakers
Tony Poulos
Tony Poulos has been involved with software development and systems integration
in travel and telecommunications for over 20 years. He has become an international
authority on telecoms Business Support Systems and is the market strategist at the
TM Forum. In addition to being a regular speaker and chairman at telco and finance
conferences worldwide, he is a contributing analyst for IDC, writes a number of industry
publications worldwide and is anchor for the Telecom Channel. In 2011, Tony was
recognized as one of the 25 most influential people in the telecom software industry.
The rankings, determined by an independent panel of editors at the publication Billing
and OSS World, highlight the industry leaders and visionaries that have had a significant
effect on the direction and development of business and operations support systems
(BSS/OSS).
Cláudia Azevedo
Executive Director Sonaecom
– Media & SSI SONAECOM | www.sonae.com
Cláudia Azevedo is CEO of Sonaecom
Software and Systems Integration
Business Unit.
João Resende
Vice-President Product Development |
WeDo Technologies |
joao.resende@wedotechnologies.com
João Albergaria Resende is WeDo
Technologies’ Vice President for Product
Development. João manages a team of more
than 120 people covering all the key aspects
of product development including
architecture, product management,
professional services, support, quality
and testing. João joined WeDo Technologies
in 2001, as Senior Manager, to head up one
of its local offices in Braga, Portugal. João
previously held project management roles
in AMS - American Management Systems.
He has a degree in Engineering
and a masters in Industrial Information
Technology from Porto University. He also
has an MBA from INSEAD.
Rui Paiva
CEO | WeDo Technologies |
rui.paiva@wedotechnologies.com
Rui Paiva is WeDo Technologies’ CEO.
Rui founded WeDo Technologies in 2001
and has led the company as CEO since
its inception, successfully driving expansion
over the years. Rui served as Professional
Services Director at HP and held senior IT
management roles at Optimus and Vodafone
Portugal. He holds a degree in Applied
Mathematics and a postgraduate degree
in Business Administration and Computer
Management, both from Universidade
Nova de Lisboa.
WeDo Technologies’ Worldwide
User Group Conference

5WeDo Technologies' Worldwide User Group 2013
WeDo Technologies’ Worldwide
User Group Conference
Sérgio Silvestre
Vice-President New Markets, Marketing
& Alliances | WeDo Technologies |
sergio.silvestre@wedotechnologies.com
Sergio Silvestre is an active “evangelist”
of the Business Assurance concept in
telecoms, large retailers, energy retailers
and banking/insurance companies,
and also has very active roles in WeDo
Technologies’ strategy and innovation
management processes. Sergio re-joined
WeDo Technologies in 2009 after being
part of the founding team in 2001
and 2002. He was previously the Marketing
Deputy Director for Corporate Banking
at Banco BPI, a leading Portuguese Bank,
for four and half years. Sérgio Silvestre
has a degree in Management from Catholic
University of Portugal.
“WWUG is an event which is not only well organised but is an
excellent opportunity to talk to professionals from all around
the world. I had many interesting conversations with participants
from different countries and different backgrounds and everyone
was very open about their experience, their knowledge
and was willing to share information. I believe that in years
to come, WWUG will only grow and establish itself even more
as a must-go event of the year.”
Andreja Slokan
Systems Analyst Security Department | Telekom Slovenije

6 WeDo Technologies' Worldwide User Group 2013
Zeinal Bava
Former Portugal Telecom Comunicações
CEO, now the CEO of Oi Brazil |
www.ptcom.pt
Zeinal Bava was, at the time the WeDo
Technologies’ Worldwide User Group took
place, the Chief Executive Officer of Portugal
Telecom, the largest Portuguese
telecommunications company, with more
than 100 million customers in Portugal,
Brazil, Africa and Asia, as at the end
of year 2012.
Keynote
Speakers
James Zerbe
Vice President of Product Development
and Realization at Cricket Communications |
www.mycricket.com
James Zerbe recently joined Cricket
Communications, Inc. as Vice President
of Product Development and Realization.
In this role Mr. Zerbe leads all
of the company’s consumer-focused
product development activities and plays
an integral role in the company’s strategic
direction, development, and future growth.
Mr. Zerbe brings over twenty years
of wireless management experience ranging
from engineering, product development
and product management roles. He has
worked for T-Mobile US, Cingular Wireless
and Nextel. His last role prior to joining
Cricket Communications, Inc. was Senior
Director of Product Management
for Samsung Telecommunications of America
where he was the head of product for
the T-Mobile account and managed
the Product Realization team for the AT&T
account with a combined annual revenue
in excess of $6 billion. While at Samsung
Telecommunications of America his teams
launched the Galaxy S2, Galaxy S3
and Galaxy S4 on both the AT&T
and T-Mobile accounts in addition to their
entire product portfolio over the last two
plus years.Prior to that he led the Product
Realization efforts for T-Mobile focusing
on mobile Internet and content/services
platforms.

7WeDo Technologies' Worldwide User Group 2013
“We will never be tired
of saying how glad we are
to meet with our friends
and partners from WeDo
from year to year.
On behalf of Russia and CIS
Beeline Team I would like
to thank you for the warm
welcome you gave us
on the WWUG-2013. As well
as seeing interesting
presentations about WeDo’s
strategies, attending useful
RAID 7 & FMS workshops
and seeing excellent
customer presentations, we
got the opportunity to explore
the heart of Portugal
- Guimaraes, promenade in
antiquity Braga and enjoy
fantastic evening activities.
To meet with good old friends
and make new ones again
and again is just a small part
of the event. There is always
an ocean of ideas and plenty
of opportunities!”
Alexander Evstafyev
Head Of Department | Beeline Russia (Vimpelcom)
2013’s
Customer Speakers
Ahmad Syed
Director Revenue Assurance,
Fraud Management & Interconnect |
Mobilink | Pakistan | www.mobilinkgsm.com
Fraud Management
“Combating grey traffic.”
Alfred Kiteme
Revenue Assurance Director | Etisalat |
Afghanistan | www.etisalat.af
New Challenges
“Implementing RAID as a single system
for RA & FM. Etisalat Afghanistan
success story.”
Courtney Campbel
Senior Manager | Cricket Communications |
USA | www.mycricket.com
Managed Services
“Margin Assurance program.”
Andrew Choi
Revenue Assurance Ops Manager Finance
– Risk | Vodafone Hutchinson | Australia |
www.vodafone.com.au
Classic RA
“Operational excellence through Revenue
Assurance controls.”
Cristian Salceanu / Eugen Popa
Revenue Assurance Manager / Billing
Solution Architect | Orange | Romania |
www.orange.ro
Classic RA
“Revenue Assurance in the most dynamic
telecom market in S-E Europe.”
Aleksandr Evstafyev / Petr Lopatsky
Head of Department | Fraud Management
and Revenue Assurance Manager | Beeline |
Russia | www.beeline.ru
Classic RA
“The relevance of having a group tool for
Revenue Assurance.”

8 WeDo Technologies' Worldwide User Group 2013
2013’s
Customer Speakers
“The conference was exceptional. I feel honoured to be given the opportunity to participate.
WeDo did a great job organising the conference. We truly enjoyed it, learned a lot and everyone
we met was excellent.”
Mohan Kumar
Group Roaming Manager | Digicel Jamaica
Jane Thompson
Group Director of Business Solutions, Fraud
& Revenue Assurance | France Telecom |
UK | www.orange.com
Fraud Management
“Fraud and Revenue Assurance,
a centralised strategy – a decentralised
operation.”
Hugo Martins
Revenue Assurance and Roaming Senior
Manager | Oi | Brazil | www.oi.com.br
Roaming Management
“Roaming in Copa 2014. Chasing new
revenue opportunities!”
Jeremy Wittmann
Revenue Assurance Supervisor | US Cellular |
USA | www.uscellular.com
Managed Services
“Improving billing accuracy in a service
provider known for its top-notch, award-
-winning customer service.”
Jana Lackova
Revenue Assurance Manager | T-Mobile |
Netherlands | www.tmobile.nl
Classic RA
“Five keys to long-term partnership
success.”
Mohan Kumar
Group Roaming Manager | Digicel Group |
Jamaica | www.digicelgroup.com
Roaming Management
“Increased efficiency with a group
roaming hub.”
Daniel Ivan Reyes
Finance Revenue Assurance Manager |
Cablevisión | Mexico |
www.cablevision.net.mex
Fraud Management
“Fraud Management in Cablevisión
Mexico.”

9WeDo Technologies' Worldwide User Group 2013
2013’s
Customer Speakers
Mohd Zulhabri Mat Daud
Senior Revenue Assurance and Fraud analyst |
Digi | Malaysia | www.digi.com.my
New Challenges
“Structured and risk-based approach
to support Rating and Billing Verification
process.”
Rhys Saunders
Lead Revenue Assurance Analyst | Vodafone |
UK | www.vodafone.co.uk
New Challenges
“Margin Assurance in Vodafone UK.”
Radek Matyas
Revenue Assurance Manager | Vodafone |
Czech Republic | www.vodafone.cz/en
Classic RA
“Rating Validation integration with existing
Revenue Assurance tools.”
Steven Welham
Senior Revenue Assurance Analyst |
Vodafone | UK | www.vodafone.co.uk
Managed Services
“Revenue assurance. Rate validation
control.”
Randy Peterson
Programmer Analyst and Roaming Specialist
| Union Wireless | USA |
www.unionwireless.com
Roaming Management
“The relevance of roaming in a small
rural US operator.”
Youssef Tawfik
Manager, Telco Fraud | Mobinil | Egypt |
www.mobinil.com
Fraud Management
“International Bypass. Fraud detection
and revenue generation.”
Ashraf ElGazzar
Risk & Partner Management Manager |
Etisalat | Egypt | www.etisalat.com.eg
Gamze Helvacikoylu
Fraud & Revenue Assurance Specialist |
Superonline | Turkey | www.superonline.net
Other Speakers

10 WeDo Technologies' Worldwide User Group 2013
Panel
Speakers
Independent Speakers
Mike Willet
Director | Enterprise Intelligence |
Ernest & Young
Mike works for Ernst & Young in Australia,
and is focused on information
management and data analytics
engagements. Prior to joining EY, Mike
worked in the Telecom sector for 12 years,
his most recent role being at Telstra where
he was Director of Fraud and Revenue
Assurance. Mike used to work for Praesidium
(before the WeDo acquisition) and consulted
to more than 40 operators on Fraud,
Revenue Assurance and Security. Mike
has made contributions to the TMF
and GSMA, and is a co-author with Eric
on the Revenue Assurance book.
Eric Priezkalns
Blogger | TalkRA.com
Eric Priezkalns is one of the editors
and founders of talkRA.com. He is Director
of Enterprise Risk Management at Qatar
Telecom, and has over ten years
of telecommunications industry experience
in risk management and revenue assurance.
Eric has previously worked as Head
of Controls for Cable & Wireless Group, Best
Practice Manager for Revenue Assurance,
Billing and Carrier Services for T‑Mobile UK
and Billing Integrity Manager for Worldcom
UK. Eric first worked as a consultant in the
Enterprise Risk Services division of Deloitte,
where he also qualified as a chartered
accountant. Eric is very well known
in international Revenue Assurance circles
through his blogging and his contribution
to the collaborative work of the TM Forum’s
Revenue Assurance team. In the UK,
Eric is best known for his detailed critique
of billing accuracy regulations.
Pierre Blanchard
VP Global Sales & Alliances |
Capgemini Telecoms & Media Sector
Pierre Blanchard is a Vice President
at Capgemini, leading Global Business
Development for the Telecom and Media
Sector. He is responsible for ensuring
successful sales and delivery of strategic
cross-border programmes as well
as for setting up and managing global
alliances with strategic vendors. For
the past few years, he has had a key
role in the development of the Telecom
Transformation Framework that Capgemini
has developed to respond to large
transformation challenges in Telecom
industry, with a specific focus on qualifying
and introducing innovative and leading
edge solutions into the Framework. Pierre
has over 25 years’ experience of large
international IT and business transformation
programmes, during which time he has
gained extensive understanding of the
implementation of new IT infrastructures
into complex organisations, specifically in
the Telecom Industry for the past 15 years.

11WeDo Technologies' Worldwide User Group 2013
Panel
Speakers
“As a first time participant, I found the conference very
informative from the presentations by Praesidium and the other
users. Also, the networking opportunity was just great. Hopefully,
I will be able to participate again in the next conference.”
Ong Chong Kit
Head Of Risk & Revenue Management | Digi Malaysia
Romal Shetty
Global Revenue Assurance Services Head |
KPMG
Romal is the Global Head for Revenue
Assurance Services for Telecom Sector
clients at KPMG. With over 17 years
of experience in telecommunications
domain, Romal has led multiple Revenue
Assurance engagements across 30 countries
and over 25 operators including leading
global engagements from India. Some of
his key clients include Windstream, Telstra,
Vodafone, Tata Docomo, MTN, Bharti
Airtel, British Telecom, Telkom,
Tata Communications, Nokia Siemens
Networks, Maxis Aircel, Etisalat, Telenor,
Datacom, Du Telecom, Idea Cellular, Virgin
Mobile, Nawras, Omantel, Qtel, Neotel,
Saudi Telecom. Romal has acted as Subject
Matter Expert to Indian and International
telecom operators across APAC, Africa
and Middle East in the areas of Revenue
Assurance for GSM, PSTN and Data
services. He has pioneered the concept
of RA Continuous Monitoring and RA
Value Assurance Model. He is a regular
author in various national and international
publications. Romal has also authored
and led KPMG’s Global Revenue Assurance
Survey in 2009 and 2012.

12 WeDo Technologies' Worldwide User Group 2013
Praesidium & TM Forum
Speakers (Pre-event)
José Gomes
Vice President | Business Consulting
Praesidium | jose.gomes@praesidium.com
José Gomes has over 15 years
of experience in the telecom industry,
having joined Optimus, an integrated telco
operator in Portugal, in 1998. He held
multiple senior management positions
at Optimus and, from 2005 to 2012,
he was director of Fraud and Revenue
Assurance. Before joining Optimus he
worked as a management consultant with
McKinsey & Co. He originally graduated
as an electrical engineer and he also holds
Masters degrees in both Management
(MBA) and Finance.
Pietro Saia
Senior Manager | Business Consulting |
Praesidium | pietro.saia@praesidium.com
Pietro is a Senior Manager at Praesidium,
WeDo Technologies’ business consulting
division. He has over 15 years’ experience
in Telecoms Risk Management Consulting
and has been engaged in numerous
assignments involving Revenue Assurance,
Fraud Management and Network Security
across fixed and mobile operators globally.
Richard Peachey
Technical Director | Business Consulting |
Praesidium | richard.peachey@praesidium.com
Richard is part of Praesidium’s training
team and has been responsible
for delivering training on an international
basis for Revenue Assurance, Fraud
Management and more recently Next
Generation Telecom risks relating
specifically to the technological changes
and products and services. He is globally
experienced in all aspects of Telecom
Risk Management having conducted
assignments internationally relating
to Revenue Assurance, Fraud and Security.
Praesidium Training

13WeDo Technologies' Worldwide User Group 2013
Praesidium & TM Forum
Speakers (Pre-event)
Steve Cotton
Director, Business Assurance Programs |
TM Forum | www.tmforum.org
Steve Cotton’s career in computers
and telecommunications began in 1966
and he has conducted business in 31
countries. Steve joined the TM Forum
in 2010 as Head of Revenue Management
and has since taken on the expanded role
of Director, Business Assurance Programs,
responsible for the oversight and direction
of strategic plan implementation in the areas
of Big Data Analytics, Customer Experience
Management, and Revenue Management.
Raul Azevedo
Director of Product Development |
WeDo Technologies |
raul.azevedo@wedotechnologies.com
With professional experience
in Telecommunications, Banking and Retail,
Raul Azevedo re-joined Wedo Technologies
in 2010 as Director of Product Development,
being responsible for WeDo’s product
development, product management
and research areas. Raul has been chairing
the TM Forum’s Fraud Management Team,
since December 2011.
Carlos Marques
Product Marketing Manager |
WeDo Technologies |
carlos.marques@wedotechnologies.com
Joining WeDo Technologies in 2009,
Carlos Marques previously held roles
in marketing and sales for IT companies.
Carlos is WeDo Technologies product
marketing manager, the leader
of the company product board - the
“meeting point” for product & services
strategy at WeDo Technologies.
Carlos is also the person responsible
for managing the product roadmap
process in the company.
TM Forum Session

14 WeDo Technologies' Worldwide User Group 2013
José Sobreira
Fraud Director | Optimus Portugal |
www.optimus.pt
José Sobreira is responsible
for management of Fraud & Service Security
Risks related with Sonaecom/Optimus
Revenue Protection and Customers
Security. Due to his evolving job function at
a Telecommunications Business Convergent
company (Voice, Messaging and Data
Services), his professional activity has been
developed in a Business Assurance
environment. José Sobreira has a great deal
of experience as an invited speaker
at several telecom conferences.
Luís Rebelo
Director of Product and Customer Services |
WeDo Technologies |
luis.rebelo@wedotechnologies.com
Luís Rebelo has been with WeDo
Technologies since it began working
in professional services and has extensive
experience in Revenue Assurance projects
worldwide. Luís is the Director of Product
and Customer Services which comprises
professional services and product support
areas within the company.
TM Forum Session
Praesidium & TM Forum
Speakers (Pre-event)
Pedro Fonseca
Professional Services Manager |
WeDo Technologies |
pedro.fonseca@wedotechnologies
Working in WeDo since its foundation,
Pedro Fonseca has managed several
projects in the Telecom Industry
for worldwide leading companies, mainly
in the Revenue Assurance area. As a
Professional Services Manager, Pedro
is IPMA Level C certified and is also
responsible for project management,
pre-sales and commercial support
activities, software demonstrations and
Proof of Concept project implementations,
as well as providing technical supporting
services for the company’s vertical units.
In March 2012 he achieved the TM Forum
Business Development Manager
and Business Support Specialist Career
Certifications.

15WeDo Technologies' Worldwide User Group 2013
2013’s
*Televoting Survey
* Only representatives from telecoms operators could participate
1. “How many times, before this one, have you
been at a WeDo Technologies Worldwide
User Group meeting?”
2. “How ready do you feel your organization is for
the transition to LTE/4G/NGN and to manage
its opportunities and risks?”
Conclusion: More than 60% of telecoms operators attending
were first time participants - 13% were attending for more
than twice.
Conclusion: Well over half (57%) of Communications Service
Providers (CSPs) feel less prepared for the transition
to LTE/4G/NGN and managing the associated opportunities
and risks than they should be.
62%20%
13%
6%
3%10%
57%
30%
Very well prepared
Prepared
Less prepared
than it should be
It is still too early
to prepare. We still
have no plans
to launch it
Never. This is my
first time here
One time
Two times
More than two
times

16 WeDo Technologies' Worldwide User Group 2013
2013’s
Televoting Survey*
4. “Cooperation with other industries: Which
of these industries/sectors do you believe will
deliver stronger win-win co-operation/
partnerships with the Telecom industry?”
3. “Do you regard the rollout of 4G / LTE thus far
as a success?”
Conclusion: Only just over a third of CSPs regard the roll out
of 4G/LTE thus far as a success.
Conclusion: The industries CSPs felt would most likely deliver
stronger win-win co-operation/partnerships with the telecoms
industry have changed over the last 12 months and rather
than large retailers would now be banks and insurance
companies (33%), followed by energy distributors/retailers
(26%).
Banks and Insurance
Companies
Car manufacturers
Energy distributors/
retailers
Health care industry
Large retailers
Other not mentioned
above
33%
26%
14%
16%
4%
7%
33%
49%
18%
Yes
No
I don’t have
an opinion
about this
* Only representatives from telecoms operators could participate

17WeDo Technologies' Worldwide User Group 2013
2013’s
*Televoting Survey
5. “Are you leveraging Big Data appliances
in Fraud Management and/or Revenue
Assurance activities?”
Conclusion: More than half of the respondents are
leveraging Big Data appliances.
16%16%
56%
13%
Our organization
has not invested
in Big Data appliances
Yes
No
I don’t have
an opinion about this

18 WeDo Technologies' Worldwide User Group 2013
2013’s
Attendees’ Evaluation
Quality of the Content Organization
Conclusion: Since 2006, we have made out best efforts
to improve our sessions and meet our community’s
requirements. We will continue to listen to feedback and
make more improvements in years to come.
Conclusion: In 2013, 97% of the participants at WWUG
considered a good or excellent conference.
2012 20122013 2013
Fair
3%
8%
53%54%
44%
38%
Good Excellent
1%
4%
13%
18%
86%
79%
Fair Good Excellent

19WeDo Technologies' Worldwide User Group 2013
2013’s
Attendees’ Evaluation
Social Program Content of the Product Demos
Conclusion: Good evaluation with room for improvement. Conclusion: Our dedication to constantly improve product
demonstrations that better meet the needs of our clients
has paid off with both ‘good’ and ‘excellent’ evaluations
increasing from 2012.
2012 20122013 2013
71%
26%
3% 4%
1%
62%
29%
4%
Fair Good ExcellentNo opinion Poor
36%38%
21%
8%
4%
1%
35%
57%
Fair Good ExcellentNo opinion Poor

20 WeDo Technologies' Worldwide User Group 2013
2013’s
Attendees’ Evaluation
Speakers’ Technical Skills Profile of the Attendee
Conclusion: The quality of the contributions from our
customers and other industry leaders is essential for the
success of the event.
Conclusion: In 2013, we had a record number of telecoms
operators; 133 executives from 62 operators in 45 countries.
This compared to 120 representatives from 47 operators
in 33 countries in 2012.
2012 20122013 2013
10%
7%
2%
46%
57%
47%
31%
Fair Good ExcellentNo opinion
61%
57%
5% 6%
8%
4%
29% 31%
Operator Other Wedo StaffIndependent

21WeDo Technologies' Worldwide User Group 2013
2013’s
Agenda
DAY ZERO MONDAY MAY 20th
14:00 - 14:45
Business Assurance Program (Steve Cotton - Director,
Business Assurance programs at TM Forum)
14:45 - 15:00
Q A
TM FORUM SESSION
PRAESIDIUM TRAINING
15:00 - 15:30 - Coffee-break networking opportunities
This session was tied closely with our experience with the Forum,
and aimed to enhance your experience and ensure you return
to your office understanding the impact of the TM Forum standards
on your business operations and equipped to bring your newly
found knowledge to practical use. The following topics covered
during this session were:
10:00 - 11:00
Session 1 -Industry update - the competitive landscape
Technology vs. Reality?
Management Developments - incorporating Revenue
Assurance, Fraud Management and Network Security
11:00 - 11:30
Coffee-break networking opportunities
11:30 - 12:30
Session 2 - Setting Senior Management Expectations
for Risk Management
Focus on Return on Investment
Challenges using current KPIs reporting
12:30 - 14:00
Lunch
14:00 - 15:00
Session 3 - Evaluating different Risk Management Operating
Models
Looking for opportunities to create operational cost savings
Managed Services, Outsourcing, SaaS as an alternative
“Risk Management - The Way Forward”
(delivered by José Gomes, Pietro Saia and Richard Peachey)
15:30 - 16:15
Fraud Group Activities (Raul Azevedo – Product Development
Director Head of TM Forum’s Fraud Group)
TM Fraud implementation guide advantages - a Service
Provider Perspective (José Sobreira, Fraud Director – Optimus)
16:15 - 17:00
Revenue Assurance Group Activities - what has been
prepared for Telecom operators: (Luís Rebelo – Director
of Product Customer Services, and Carlos Marques – Product
Marketing Manager)
Revenue Assurance maturity models;
Cost KPIs;
Revenue Assurance Impact;
Risk Management guide book;
Catalyst at Management World Nice (France) and what
to expect for Management World Americas
15:30 - 16:30
Session 4 - Setting the Future Risk Management Strategy
NG Product Service risk assessment
The evolution of RA to Cost Margin Assurance to Enterprise
business Assurance and the implications for my organisation?
16:30 - 17:00
Closing session
Summary and certificates
17:30 - 18:00
RAID 7.0: What’s new presentation.
What TM Forum Standards have been included in Raid 7?
(Pedro Fonseca - Head of Product Certification)
17:00 - 17:30 - Coffee-break networking opportunities
20:30 - Cocktail Dinner at the Hotel

22 WeDo Technologies' Worldwide User Group 2013
2013’s
Agenda
DAY ONE TUESDAY MAY 21st
Dinner and Celebration
13:00 – 15:30
Lunch and networking opportunities
14:30 – 15:30 (Optional)
Presentation of the RAID Product
Roadmaps
Raul Azevedo, Product Development
Director
Carlos Marques, Product Marketing
Manager
09:30 – 09:35
Welcome words from the event Master
of Ceremonies: Tony Poulos
09:35 – 09:45
Welcome Words
Cláudia Azevedo, CEO of Sonaecom
Software and Systems Integration
09:45 – 10:15
WeDo Technologies’ Business
Strategy
Rui Paiva, WeDo Technologies’ CEO
10:15 – 10:45
WeDo Technologies’ Product Strategy
João Resende, VP for Product
Development
10:45 – 11:00
QA
11:00 – 11:45
Coffee-break networking opportunities
11:45 – 12:30
Zeinal Bava
CEO – Portugal Telecom
12:30 – 13:15
James Zerbe
Vice President of Product Development
and Realization - Cricket Communications
15:30 - 16.45
Moderator: Miguel Lopes
Customer Speakers:
Vodafone H. Australia
Superonline Turkey
Etisalat Egypt
15:30 - 16.45
Moderator: Luis Brás
Customer Speakers:
Cablevisión Mexico
France Telecom
Mobilink Pakistan
Mobinil Egypt
15:30 - 16.45
Moderator: Mário Rosas
Customer Speakers:
Union Wireless
Digicel Jamaica
Oi Brazil
ROOM A (CLASSIC RA) ROOM B (FRAUD MANAGEMENT) ROOM C (ROAMING MANAGEMENT)
16:45 – 17:15 - Coffee-break | RAID 7.0 Fraud Management System Open Demo Session
17:15 - 18.30
Moderator: Ana Miranda
Customer Speakers:
T-Mobile Netherlands
Vodafone CZ
Orange Romania
17:15 - 18.30
Moderator: Pedro Teixeira
Customer Speakers:
Vodafone UK
US Cellular
Cricket Communications
17:15 - 18.30
Moderator: Pieter Ijzerman
Customer Speakers:
Etisalat Afghanistan
Vodafone UK
Digi Malaysia
ROOM A (CLASSIC RA) ROOM B (MANAGED SERVICES) ROOM C (NEW CHALLENGES)

23WeDo Technologies' Worldwide User Group 2013
2013’s
Agenda
DAY TWO WEDNESDAY MAY 22nd
09:30 – 10:00 (Optional)
Rating Billing Validation Open Demo Session
10:00 - 10:20
Enterprise Business Assurance: The Road Ahead
Sergio Silvestre, WeDo Technologies Vice-President New
Markets, Marketing Alliances
10:20 - 11:45
Independent Speakers’ Discussion Panel:
“The Future of Revenue Assurance and Fraud Management”
Moderator:
Eric Priezkalns, Independent consultant specializing
in telecoms risk and business assurance and notorious
TalkRA.com Blogger
Panelists:
Pierre Blanchard, VP/ Strategic Operations, Capgemini
Telecom Media Global Sector
Mike Willett, Director Enterprise Intelligence, EY Australia
Romal Shetty, Partner at KPMG - Global Head of Revenue
Assurance, National Head of Telecommunications KPMG India
11:45 – 12:15
Coffee-break and networking opportunities
12:15 - 12:45
Aleksandr Evstafyev Petr Lopatskyi
Head of RA Fraud Department / Fraud Management and RA
Manager - Beeline Russia
12:45 - 13:15
Greg Westerman
Billing and Revenue Assurance Manager – Best Buy
13:15 – 13h45
Closing remarks by Tony Poulos and WeDo Technologies’ CEO
13:45 – 15:30
Lunch and networking opportunities
15:30 – 18:30
Social and Networking Activities
20:00
Dinner
DEMO STATIONS
Business Assurance Demo Station
RAID 7.0 Platform Integrity
(RAID:PI) – for customer and service
provisioning assurance
RAID 7.0 Usage Control (RAID:UC) –
for service usage assurance
RAID 7.0 Fraud Management
System (RAID:FMS)
RAID 7.0 Rating Billing Validation
(RAID:RBV)
RAID 7.0 for Mobile Money
Broker Demo Station
A list of Business Management and
Support Systems specially designed
to address telecom industry
challenges such as:
Roaming Management
Incentives Management
Credit Control and Collections
Management
Mediation Management
Managed Services Station
A brief presentation on WeDo
Technologies managed service
offerings to cover Telecom needs
and how they can meet operator’s
specific business challenges.
To demonstrate how WeDo Technologies software addresses critical industry operational processes and Enterprise Business
Assurance (EBA) challenges that are critical for service providers, we created these live demonstrations on top of our solutions.
DEMOS STATIONS AVAILABLE:

Worldwide User Group
Porto, Portugal | 21 - 23 May 2014
Join us for the conference!
9th WeDo Technologies’
Attended by a community of international users around Business Assurance
and BSS/OSS.
WeDo Technologies’ Worldwide User Group 2014 will give you the opportunity to become part of a community of like-minded
professionals, through two days of customer case studies, networking opportunities, demonstrations, debates and hands-on
pre-event opportunities planned to engage you and your company across a range of exciting innovations and new ideas.
As the world leader in Revenue Assurance and Fraud Management for telecom operators in 2012, according to Gartner’s report
“Market Share: Telecom Operations Management Systems (BSS, OSS and SDP) Worldwide, 2011-2012”, WeDo Technologies
understands the telecom market and delivers you a special agenda to address your business challenges.
Don’t miss the chance to be a part of this community. Contact us for more information.
Customers registered on our website can access the content of this year’s User Group at:
http://www.wedotechnologies.com/en/worldwideusergroup
Watch the video on Vimeo:
http://vimeo.com/67735603
Contact us:
customerservices@wedotechnologies.com
Cover and interior photos: ©Telmo Miller. Back cover: ©alfonsomaseda
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