CRM for retail industry is the perfect channel to enjoy the best of retail business in terms of maximizing RoI, getting enhanced customer experience and loyalty, increased profitability and productivity. There are many CRM solutions that claim to be useful to the retail industry. But the above ones have proven their significance by serving a wide range of clientele. Depending upon the size of organization, functional needs, budgeting plans and timelines, organizations can choose the best CRM for this industry as well as the service provider. https://www.spontaneousenterprise.com/best-retail-crm-softwares-for-retail-business/

1. What are the Best
RetailCRM
Software Solutions
to Manage RetailCustomers?

2. The Retail Industry
 Garnering productivity and profitability at a fast
pace
 Online and offline shopping era getting smarter,
better and technically driven
 Vital elements for a successful retail business:
• Handling complex processes
• Applying market information
• Gaining competitive advantage
• Forecasting future movements
• Understanding customer insights

3. RetailCRM Software
• The perfect channel to enjoy the best of retail
business in terms of
• maximizing RoI
• getting enhanced customer experience and loyalty
• increased profitability and productivity
• A good customer relationship management
solution can help
• improve your organization’s performance
• Work out best of costing models
• enhance your relationship with customers

4. Challenges Faced by the
Retail Industry and
BenefitsOffered by
CRM in Retailing

5. Challenges that the
retail industry faces
• Collaboration between sales, service, marketing teams to
deliver best of performance
• Proper tools and training for staff to get modernized
• Real and in-depth understanding of customers and their
needs
• Offering a bespoke shopping experience
• Differentiating between loyal customers and the rest

6. Evident benefits that retailCRM
solutions can bring to the industry
• Preserve informed customer information & gain client
knowledge
• Utilize different analytic tools to extract marketing
information
• Gain access to all organization information from
anywhere
• Engaging customers with a personalized experience
• Boosting foot traffic to the store and identifying reliable
clients

7. Top 5
CRM RetailSoftware,
WidelyUsedAround the
Globe

8. Freshsales
CRM
Overview
With Freshsales CRM, your
team can now use AI-based
lead scoring, built-in phone,
email, activity capture and
more
It is a retail CRM software
that empowers your sales
reps who are on the front
lines of your business to help
them sell better
Allows your business to
harness the power of
customer data and sell more
Why Use Freshsales CRM?
 Unifying customer data in a
central hub
 Improving customer
engagement
 Identifying loyal customers
and managing sales pipelines
 Finding out the best sales
leads
 Using built-in phone and
email
 Informed lead management
 Territory insights for efficient
campaigns
 Beginning from a 360-degree
view

9. Salesforce
CRM
Overview
SalesforceCRM is the #1
CRM platform that’s bringing
artificial intelligence to
everyone
You can create deeper
relationships with your
customers using the world’s
first CRM solution
Founded in 1999, Salesforce
pioneered the revolutionary
idea of replacing traditional
desktop CRM software with
CRM in the cloud
Why Use Salesforce CRM?
 Immersive and tailored
experiences to the pleasure of
shoppers
 Drives efficiency, increases
conversion, and revolutionizes
faster
 Unites commerce everywhere and
progresses conversion rates
 Boosts sales by serving up bespoke
offers across web, mobile, social,
and stores
 Collects and integrates data from
every touchpoint
 Builds one-to-one journeys at
scale across any channel
 Empowers connections with
advanced solutions
 Accelerates productivity with real-
time product and customer
insights

10. Epos Now
Overview
Epos Now is a cloud-based
retail management solution fit
for small to midsize retail
shops
It's a POS solution that offers
barcoding, facilitating users to
customize product
information, and allows
automatic printing of barcodes
as soon as new stock is added
With Epos Now, customers can
book online appointments, and
the tool maintains a
centralized customer database
Why Use Epos Now?
 Easy integration with payment
partners like Mercury, PayPal
etc.
 Has a strong technical support
and affordable pricing
structure
 Efficiently helps in managing
and maintaining inventory
 Gaining depth into sales,
inventory and employee
performance with dynamic
reports
 Offers native mobile apps for
iOS and Android which helps
users use all functionalities at a
single go

11. Elinext
Overview
Custom CRM for retail
business from Elinext Group
bases its activity on the
individual approach to every
retailer
The development of a CRM
system according to the
features of your company, its
product or service offerings,
increases efficiency and
enlarges the stream of
potential customers
Why Use Elinext?
 Contact management system
to track customers and plan
interactions
 Appointment scheduler and
quote management system
 Generating sales forecasting
with configurable dashboards
 Managing customized
pricing, optimizing lead cycle
time and fastening revenue
generation
 Easy integration with other
systems

12. GenialCRM
Overview
GenialCRM is the tool which
is available on cloud as well
as on premises under
Package solutions
This tool will help us to
manage Pre-Sales, Post
Sales,Task Management,
Forecast and Expense
reimbursement in
Organization
It is available on the cloud
and under packaged
solutions
Why Use Genial CRM?
 Effective management of pre
and post sales, task
management, forecast and
expense reimbursement
 Handles admin & security
with ease and offers
forecasting trends
 Excellent dashboard and alert
notifications available
 Lead and opportunity
management
 Complaint log maintenance
and assignment
 Claim expenses and
document management

13. Spontaneous
Enterprise (OPC) Pvt
Ltd
• A leading provider of ERP/CRM customized and
packaged solutions for all kind of industries, with an
emphasis on open source technology
• Customized software solutions for group / individual
SMEs
• Consulting services for project management, business
analysis, software architecture, database design and
process alignment
• Our CRM solution – ‘GenialCRM’ is available on cloud
as well as on premises under package solutions
Spontaneous
Enterprise (OPC)
Pvt Ltd

14. Spontaneous Enterprise (OPC) Pvt Ltd
Visit our website to know more about our comprehensive custom CRM
solution and associate with us for your future business requirements
26,Shivanand Bunglows,Nr. Annapurna hotel,Jashodanagar, Ahmedabad,Gujarat,India PIN 382434.
URL: https://www.spontaneousenterprise.com/ e-mail: chirag@spontaneousenterprise.com Tel: + 91 9824 734433, 8200491546