The document outlines upcoming changes and future plans for the software Spiceworks. Upcoming changes in version 4.0 include a redesigned user interface with additions like a community presence bar and summary bar. Helpdesk changes will allow multiple users per ticket and new interfaces. A user points system called "Pepper Levels" will be implemented to recognize expert users. Other planned additions are a network map, support for multi-site solutions, and ongoing performance improvements. Users are encouraged to provide feedback to help guide future development.

1. the Next Frontier
Sneak Peek into the
Future of Spiceworks
Francis Sullivan - CTO & Co-founder
Thursday, May 21, 2009

2. Futures
• Coming in Spiceworks 4.0
–Beta drops start this week!
–Be sure to subscribe to the 4.0 group
•give us feedback
• Further out in the Future
Thursday, May 21, 2009

3. UI Changes Coming in Spiceworks 4.0
Thursday, May 21, 2009

4. UI Changes Coming in Spiceworks 4.0
Community Presence
Thursday, May 21, 2009

5. UI Changes Coming in Spiceworks 4.0
Community Presence
Tool + Info Bar
Thursday, May 21, 2009

6. UI Changes Coming in Spiceworks 4.0
Community Presence
Summary Bar
Tool + Info Bar
Thursday, May 21, 2009

7. Thursday, May 21, 2009

8. Summary
related
activity
Thursday, May 21, 2009

9. Summary
related
activity
What are
you doing?
Thursday, May 21, 2009

10. Helpdesk Changes Coming in Spiceworks 4.0
• Multiple users per ticket
• New, cleaned up interface
• Ticket Commander:
“remote control” via email
• New portal
http://localhost:9675/user_portal
Thursday, May 21, 2009

11. Spiceworks USer Elite Points System
What’s Your Pepper?
 Pimiento 0-100
• Promotes friendly competition  Anaheim 100 - 250
• At a glance, know the experts  Poblano 250 - 500
 Rocotille 500 - 1000
 Jalapeno 1000 - 2500
 Serrano 2500 - 5000
 Cayenne 5000 - 7500
 Thai Pepper 7500 – 10K
 Rocoto 10K – 15K
Details
 Datil 15K – 30K
• Quick Progress at Lower levels  Habanero 30K – 50K
• Top Users become ELITE  Red Savina 50K – 75K
• Promotes ELITE activity  Naga Jolika 75K – 100K
• Levels are visible  Pepper Spray 100K – 250K
• Already live in community  Pure Capsaicin 250+
Thursday, May 21, 2009

12. Spiceworks Network Map
• Your network at a glance
• Identify bottlenecks
• Drill-in tree and fan views
http://localhost:9675/inventory/map
Thursday, May 21, 2009

13. Futures - Further Out
• more use of crowd-sourcing
• deeper research / product data
• more real-time data for network management
• enable multi-site solution
• internationalization support
Thursday, May 21, 2009

14. Futures - Further Out
• multi-role IT users, role-based permissions
• helpdesk queueing / customizations
• mini-wizards for configuration
• enhanced network map drill-down
Thursday, May 21, 2009

15. Futures - Always Included
• performance / scalability improvements
–keep up to date with the state-of-the-art
• FIX FIX FIX - continuous improvements
–please give us feedback in the community!
Thursday, May 21, 2009

16. Spice up the feature requests that you want!
Thursday, May 21, 2009

17. Thanks!
Thursday, May 21, 2009