How to Woo Colleagues & Influence IT Powers that Be - Kris
1. Clever User Tricks
Part Deux
Or… How I Learned to Stop Worrying and Love My Users
Kris Bushover
Spiceworks IT Operations
INTJ
2. User 1
The Malware
Collector
Contracts a drive-
by-download
virus
Complete system wipe
and reinstall
Backups? Ha!
At least smart enough to
not send credit card
3. “How did that get
there? Seriously, I didn't
click on anything! Don't
look at me like that.”
11. To err is human... to fix is IT
There are two types of users. Those who have made
mistakes, and those who will
12. Endearing yourself to users
Users are fragile beasts and come in many flavors
INTJ, ENTJ, …
Handling the wide variety of personalities can be
almost as important as handling the
switches,routers, and servers
Nobody loves the BOFH