http://ITServiceContractSecrets.com SUMMARY SLIDES: What does your company charge for IT support services on a per employee basis? Learn about 9 variables that should factor into this pricing. Copyright (C) SP Home Run Inc.

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What IT Support
Services
Should Cost on a
Per Employee Basis
Courtesy of the
Small Business Computer Consulting Blog
http://blog.sphomerun.com

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What Does it Cost
on Average,
on a Per Employee
Basis,

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to Provide
IT Services
and Support?

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Caution Over
Oversimplification
Risk and
Apples-to-Apples
Comparisons

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My Answer:

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I Started By
Casting Doubt
on the Strategy
of Simply Asking

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Managed Service
Providers (MSPs)
for Their
Price Lists

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Why?

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Because There are
so Many Variables
That Go Into
Estimating Costs

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And Determining
Included vs.
Non-included
Services

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In Other Words
it Takes an Awful
Lot of Work

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Just to Get to
Having a
Tight-enough RFP
(Request For
Proposal)

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That Allows
For a True
Apples-To-Apples
Comparison

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Pricing Variables
for IT Support
Services

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So What are
Some of the Main
Factors That
Drive the Costs

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Or Pricing of
IT Support
Services on a
Per Employee
Basis?

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• Number of
Employeess

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• Number of
Supported
End-User
Devices

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• Number of
Supported
On-premise
Servers & Off-
premise Servers

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• Types of
Applications
in Use on
Supported End-
user Devices

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• Percentage of
Employees in
Conventional
Office Space

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• Geographic
Location For
On-site Support

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• Whether
In-house IT Staff
or Outsourced
IT Support
Services

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• Consumerization/
BYOD

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• Nature of Tele-
communications
infrastructure

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Does Your
Company Provide
IT Support Services

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Within a More
Traditional
Business Model?

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Or Has Your
Company Adapted
a Managed
Services Provider-
Based Model?

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Please Let Us
Know in the
Comments Area
Below if You Have
a Single Price

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For the Cost of
IT Support
Services on a
Per User Basis

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Recommended Reading:
IT Service Contract Secrets
for Getting More Repeat Clients and
Recurring Service Revenue
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