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Live or Die by
IT Service Level
Agreements
  Courtesy of the
  Small Business Computer Consulting Blog
  http://blog.sphomerun.com
Sponsored by ITServiceContractSecrets.com
SPHomeRun.com




  Your SLA has
  four important
  components
Sponsored by ITServiceContractSecrets.com
SPHomeRun.com




  1. The definition of
  the service
Sponsored by ITServiceContractSecrets.com
SPHomeRun.com




  2. The
  measurement
Sponsored by ITServiceContractSecrets.com
SPHomeRun.com




  3. The standard
  and the period
Sponsored by ITServiceContractSecrets.com
SPHomeRun.com




  4. The penalty
Sponsored by ITServiceContractSecrets.com
SPHomeRun.com




  IT service level
  agreements
  should address
  every service
Sponsored by ITServiceContractSecrets.com
SPHomeRun.com




  Once you have IT
  SLAs in place,
  someone must
  monitor them
  personally
Sponsored by ITServiceContractSecrets.com
SPHomeRun.com




  Setup an
  SLA dashboard for
  each of your
  clients
Sponsored by ITServiceContractSecrets.com
SPHomeRun.com




  What’s in your
  firm’s IT service
  level agreements?
Sponsored by ITServiceContractSecrets.com
SPHomeRun.com




  How do you keep
  track of all of the
  data?
Sponsored by ITServiceContractSecrets.com
SPHomeRun.com




  Please let us know
  in the Comments
  area below
SPHomeRun.com
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