The document discusses improving employee engagement at a company that was experiencing falling profits, customer complaints, and increasing staff turnover due to low engagement. It describes implementing numerous HR initiatives using an appreciative inquiry approach, focusing on building a sense of community. This led to consistently high engagement scores and sustained improvements in key metrics like net profit and revenue. The results demonstrate that creating an environment where community can flourish positively impacts business performance.
23. Version 1 Rhythm - 2008 V1 Rhythm 2008 Objective setting Few & Far Performance Mgt Annual (at best) Staff Engagement Survey Seldom Customer Satisfaction No real measure Strategy Review Inconsistent Company Briefings Two/three per year Budgets Annual Targets Mainly Annual Key Account Plans Annual Profit Share NA Company Theme The odd one Communications Sporadic
24. Version 1 Rhythm 2010 V1 Rhythm 2008 2010 Objectives Few & Far Quarterly Performance Mgt Annual (at best) Quarterly Staff Engagement/Survey Seldom Quarterly Customer Satisfaction No real measure Quarterly Strategy Review Inconsistent Quarterly Company Briefings Two per year Quarterly Budgets Annual Quarterly Targets Mainly Annual Quarterly Key Account Plans Annual Quarterly Profit Share NA Quarterly Company Theme The odd one Quarterly Communications Sporadic Quarterly, Monthly, Weekly
27. Consistent high engagement scores Post Redundancy Bounce Horrid Biz environment Quarterly Rhythm Now Established Consistent High Scores Start of HR Initiatives 2011 Strategy 0% NP
31. Net Profit Revenue Revenue/Net Profit Growth Highest Ever Double Digit NB : Figures are indicative only & are not based on actuals for confidentiality purposes.. The important point is the continuous improvement in both graphs through the programme
