Managers can learn about the difficulties of jobs and skill requirements by interacting directly with line employees, which they may not learn from reports alone. Employees would appreciate knowing their supervisors regularly spend time with workers, as it shows care and motivates better work. While company trips are one way for executives to learn about operations, undercover strategies risk making employees feel spied on. Managers need to be friendly and open-minded to minimize this concern.

1. Case study 1:
Lesson for undercover Bosses
Q1: What are some of the things managers can learn by walking around and
having daily contact with line employees that they might not be able to learn from
looking at data and reports?
A: They can understand the difficulty of many of the jobs in your organization, and now they can know
how much skill is required to perform even for the lower level tasks.
Experience taught them a lot to make a new improvement and sparked idea for their company.
Q2: As an employee, would you appreciate knowing your supervisor regularly
spent time with workers? How would knowing top executive routinely interact
with line employees affect your attitude toward the organization?
A: Yes, we would appreciate it if our supervisor spend time and listen us complains and ideas. As an
employee of course we feel appreciated knowing that our managers care about us and this will motivate
employees to do their best at work.
Q3:What ways canexecutives andother organizationalleaders learnaboutday to
day business operations besides going “undercover?”
A: The company can make several company trips such as:
 Company Gathering
 Playing sports games
 Family Day
 Company Hearing
Q4: Are there any dangers in the use of a WMBA strategy? Could this strategy
lead employees to feel they are being spied on? What actions on the part of
managers might minimize this concerns?

2. A: Yes, there are some of dangers potential of WMBA strategy. It will make the employee to feel
they are being spied on. And to minimize the problem, the managers have to be friendly and open
minded. So there's no misunderstanding between the employee and managers.