Personal Information
Organização/Local de trabalho
Helsinki Area, Finland Finland
Cargo
Entrepreneur and Service Design Consultant
Setor
Design
Sobre
An MBA educated and entrepreneurial Service Design Consultant, with over 3 years’ experience founding and running a service innovation and design agency.
I am an experienced Service Designer skilled in research design, customer journey mapping, user scenarios, and experience design. I have a proven track record in delivering strategic and operational management whilst enabling clients to realise cost effective and innovative services that are driven by the user experience.
Across my career I have developed excellent people management skills, with extensive skills in developing service logic into a business using service design processes and methods. I have a passion for building multi...
Marcadores
service design
professional service
Ver mais
Apresentações
(3)Gostaram
(54)Service Design Super Powers
Erik Flowers
•
Há 6 anos
Henkilöstö mukaan strategian muokkaamiseen
Eläketurvakeskus
•
Há 7 anos
Cross-channel ecosystems strategy
Andrea Resmini
•
Há 7 anos
Kasvuhakkerointi & Piraattimetriikat - @SaniLeino
Sani Leino
•
Há 7 anos
Stimmt AG Workshop Toolkit
Stimmt AG
•
Há 10 anos
Critical Incident Technique: collecting data from a user’s perspective (aka What users really think)
Northern User Experience
•
Há 10 anos
Space as a Service - Amanda Ramos, Gensler
Service Design Network
•
Há 8 anos
Design as a Key Tool in Product Development: A Perspective on Transformation in Pharma - Ken Savin, Eli Lilly
Service Design Network
•
Há 8 anos
Designing Health Care for Care - Ryan Armbruster, Harken Health
Service Design Network
•
Há 8 anos
Remarkable Experiences- Billy Seabrook, Citi
Service Design Network
•
Há 8 anos
Service Design Berlin / Prototyping Public Services at Gov Jam Berlin 2015
Service Design Berlin
•
Há 8 anos
My Dream World Presentation
Satu Miettinen
•
Há 9 anos
Introduction to Empathy and Design Research
Peer Insight | Innovation Consulting
•
Há 9 anos
Next Library Service Safaris
Patrick Quattlebaum
•
Há 9 anos
Consumer Change | From specialised craft to DIY
Snook
•
Há 9 anos
Things you can do to help your organisation make better services for users
leisa reichelt
•
Há 9 anos
My take on Design [Thinking]
Marcel Zwiers
•
Há 9 anos
Travellab at Helsinki Airport - Diagonal - #sda15
Service Design Breakfast
•
Há 9 anos
PSFK Future of Retail 2015 Report - Summary Presentation
PSFK
•
Há 9 anos
SDGC14 DAY ONE - From Brussels to Blueprints, Design-Led Public Service Innovation in Europe by Paul Thurston
Service Design Network
•
Há 9 anos
SDGC14 Design Challenge
Antrop
•
Há 9 anos
Sitran trendilista 2014-2015
Sitra the Finnish Innovation Fund
•
Há 9 anos
trendwatching.com's THE FUTURE OF CUSTOMER SERVICE
TrendWatching
•
Há 9 anos
Designing Customer Experience - Cookbook
Jin Kang Møller
•
Há 11 anos
DIY Service Design, the toolkit (euroIA 2014, Brussels)
Koen Peters
•
Há 9 anos
Co designing campus
Päivi Hietanen
•
Há 9 anos
Exploring Service Design: User Experience Beyond the Screen
Ariel van Spronsen
•
Há 14 anos
Service Design Breakfast: There is no such thing as service design - Anton Schubert, 358
Service Design Breakfast
•
Há 11 anos
Collaborative Research The Conference by Media Evolution Malmö
Erika Hall
•
Há 9 anos
The What If Technique presented by Motivate Design
Motivate Design
•
Há 9 anos
Personal Information
Organização/Local de trabalho
Helsinki Area, Finland Finland
Cargo
Entrepreneur and Service Design Consultant
Setor
Design
Sobre
An MBA educated and entrepreneurial Service Design Consultant, with over 3 years’ experience founding and running a service innovation and design agency.
I am an experienced Service Designer skilled in research design, customer journey mapping, user scenarios, and experience design. I have a proven track record in delivering strategic and operational management whilst enabling clients to realise cost effective and innovative services that are driven by the user experience.
Across my career I have developed excellent people management skills, with extensive skills in developing service logic into a business using service design processes and methods. I have a passion for building multi...
Marcadores
service design
professional service
Ver mais