QUALITY MANAGEMENT

1. Presentation by
Anna Koch
Hotel Management Courses in Chennai
Professor, Hotel Management Institute.
HOTEL MANAGEMENT

2.  A Hotel is a place used for
relaxation or recreation,
attracting visitors for
holidays or vacations. Hotels
are places, towns or
sometimes commercial
establishment operated by a
single company. Such a self-
contained Hotel attempts to
provide for most of a
vacationer's wants while
remaining on the premises,
such as
food,drink,lodging,sports,ent
ertainment, and shopping.

3.  A Management is a business and human
organization activity is simply the act of
getting people together to accomplish
desired goals. Management comprises
planning, organizing, resourcing, leading
or directing, and controlling an
organization (a group of one or more
people or entities) or effort for the purpose
of accomplishing a goal. Resourcing
encompasses the deployment and
manipulation of human resources,
financial resources, technological
resources, and natural resources.

4. Food Production
Hotel
ManagementFood and
Beverage Services
Housekeeping
Front Office
Hotel management involves dealing with people throughout the day
- with guests and colleagues in your own and other departments. The
work culture involves good teamwork and leadership. Hotel
management is primarily concerned with food and living space, the
boarding and lodging needs of the guests, and more importantly their
comfort, at all times.
Broadly speaking, there are
four core operational areas
in a hotel: Food Production,
Food and Beverage
Services, Housekeeping and
Front Office.

5.  When a customer telephones the hotel.
 The receptionist, checks the booking log for an
available room.
 Which he offers to the customer, along with the price.
 If the customers is happy with that room.
 Receptionist fills in a booking form with the
customer’s name, address and telephone number, and
the dates, room number, room occupancy and price of
the booking.
 Then updates the booking details to the customer’s.

6. ReceptionistCustomer
5. Fill in:
Customer Details
Booking Details
Price
6. Fill in:
Booking Details
Customer ID
7. Original to
Customer
8. File copy
Booking Log
Booking Form
Booking Form File
If Yes
1. Give customer
details, date and
requirements
4. Yes/No
3. Availability
and price
2. Check Booking
Log to find
suitable vacancy
and price

7. India’s hotel industry is increasingly being viewed as investment-worthy,
both within the country and outside, and several international chains are keen
. We anticipate that, over the next three-five years, India will emerge as one
of the world’s fastest growing tourism markets.

8. Hotel Management Courses in Chennai can be
taken from the Sai International Institute of Hotel
Management and Catering. Sai is also the only
Indian Institute to provide Carving courses.

9. Catering Courses in chennai is being conducted
by Sai International Institute of Hotel
Management, Catering & Carving for students
who are all passed or failed in their 10th and 12th
exams. Jobs are guaranteed, and even part time
jobs and accomodation are provided while
learning.
Learn Vegetable Carving & Fruit Carving courses
Sai International which is the only Indian institute
to offer this course.

10.  The boom in the tourism
industry has resulted in the
immense growth of hotel
industry.
 Now these days Well-qualified
hotel managers are now in
ever increasing demand in
cities and tourist resorts across
the globe and so the
acquisition of the relevant
skills, and evidence of those
skills, can provide for an
exciting and very rewarding
career in the widest choice of
locations.

12. Some of the personal skills essential to succeed in the Hotel Industry are:
An interest in food and changing styles
A friendly and outgoing disposition
Good communication and interaction skills
Good organising abilities and an eye for detail
Pleasant and cheerful personality
Do you love people and understand them? Do you like catering to the
needs of others? If you have good communication skills and an outgoing
attitude, then the hospitality industry is a highly recommended career
option.
However, being part of the world's most dynamic and exciting industry
is not for everyone, you have to be ambitious, creative and have the
passion to work in an industry that’s constantly generating new ideas.

13. Hotel Management Course In
Chennai
•Hotel Management & Catering Technology
• Degree In Hotel Management,
International Institute Of Hotel Management
• Diploma In Hotel Management
•Bsc In Hotel Management
•Top Hotel Management Colleges In India

14. Class 10
Class 12
(Any Stream)
Vocational Courses
(Housekeeping/Front Office/ Food Craft)
Job
Study Abroad
Bachelors in
International
Business
B.AB.Sc
JobM.Sc/ PG
Diploma
MBA in
Hotel & Tourism
Management
IELTS/ TOEFL
IELTS/ GMAT/TOEFL
Study in India
Degree/
Diploma in
Hotel
Management
Graduation
Entrance
Job as an Executive/
Management Trainee
PG in Hotel
Management
MBA
Job
Apprenticeship
Program in
Hotel
Management
Job
Study Route

15. Sai Institute of hotel management chennai
is one of the top hotel management
colleges in India. Sai provides courses
like diploma in Hotel Management,
degree in hotel management & bsc in
hotel management.Sai international
institute of hotel management is the only
Indian Institute that has a standards of an
International range. Sai offers Diploman
in Hotel Management, degree in hotel
management, bsc in hotel management
and Masters in culinary skills.

16. Hotel
Management
With the Indian Hospitality sector witnessing a boom that promises to stay,
the employment opportunities are on a rise. The current demand for
manpower in this industry is enormous. Moreover, the diversity of roles in
hotel management is greater than in any other profession. Hotels require
trained staff for all these departments
HousekeepingFood and Beverage
Services
Front Office
Food Production

17. Professional management
training to help you to
achieve a truly rewarding
career working in an
exciting hotel industries

18. A graduate can join in the variety of roles to begin with his career. Some of
the work roles are given below for reference.
Management Trainee in Hotel and Allied Industry
Hospitality Executive
Kitchen Management/House and Institutional Catering
Supervisor/Assistant
Faculty in Hotel Management/Food Craft Institutes
Cabin Crew in National and International Airlines
Catering Officer in Cruise lines/Ships
Marketing/Sales Executive in Hotel/Multinational Companies
Customer Service Executives in Banking /Insurance and other
Service Sectors
Manager/Supervisor in Tourism Development Corporations
Entrepreneurship opportunities and many more

19. General Managers: They have responsibility for all operations
at a hotel. They exercise a lot of authority within parameters set
by the hotel owner or the executives of the whole chain. This
authority can extend to setting prices, creating budgets that
allocate resources to different departments, approving
spending, and setting standards for the quality of service,
including quality of staff, food, amenities, décor, and event
planning.
Resident Managers: These are on-call all day because they
live in the hotel. They are called on to resolve problems and
respond to emergencies. However, they sometimes work a
normal forty-hour workweek and make sure the hotel runs
smoothly. General managers can also be resident managers.

20. HOTEL MANAGEMENT
Learn Advanced Hotel Management & Catering
Technology at Sai International Institute of Hotel
Management in Chennai. Sai is also the only indian
institute to provide carving course with a foreign tie
ups. Sai international institute of hotel management is
the only Indian Institute that has a standards of an
International range. Sai offers Diploman in Hotel
Management, degree in hotel management, bsc in hotel
management and Masters in culinary skills. For More
information Please Visit : Hotel Management

21. THANK YOU