In his SocialMedia.org Member Meeting case study presentation, Johnson Controls' Director of Global Social Media & Web Content, Sam Sova, talks about how they empower their executives to tell the brand's story in social media.
Sam explains how they developed, structured, and implemented their leadership training program on LinkedIn and Twitter.
Johnson Controls: How we empower our executives to tell the brand's story, presented by Sam Sova
1. Johnson Controls
Sam Sova
How we empower our executives to tell
the brand’s storyLearn more about Member Meetings
socialmedia.org/meetings
SOCIALMEDIA.ORG
CASE STUDIES
Member Meeting 35
New York
5-20-2015
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Johnson Controls, Inc. —
How we empower our executives to tell the brand’s story
Sam Sova
Director, Global Social Media and Web Content
@samsova
Public
4. The Johnson Controls Story
Wherever they live, work or travel, people all over the world are touched by
Johnson Controls products and services every day.
As one of the world's leading multi-industrial companies, our customers trust us
to understand their objectives and create integrated technical solutions that
anticipate and keep pace with their ever-changing needs. Our nearly 170,000
highly skilled employees continuously design, manufacture and deliver the right
innovative, sustainable solutions at the right value.
At Johnson Controls, we deliver on our promises.
@samsova
13. One of the most powerful ways we tell our
story is through our executives.
14.
15.
16. Profile Picture
Profile Picture
• Experience – List the key positions you had in the past and briefly explain the role. Include educational
background.
• Summary – The summary is a personal note where you can share a bit more about the vision you have for
your role or company.
Custom URL
LinkedIn will assign you a
random URL with your
profile. You may create a
custom URL if you choose.
Profile Photo
Your photo is your virtual
handshake. Choose one
that is professional and
aligned with the Johnson
Controls’ culture.
Headline
By default, your headline is your current position. However, you can
customize it to reflect additional expertise or details.
You at a glance
Tell your story
17.
18. 4 Elements of Twitter training
• How3. Increasing impact
• Determining what to Tweet2. Content strategy
• x1. Leadership landscape
• x4. Mitigating risk
19. Leadership Landscape: how successful executives approach Twitter
There is no single path to success on Twitter. What is important is finding the right voice for you.
The four voices best suited for executives include:
VOICE OBJECTIVE
The motivator, connector and
celebrator
Form stronger relationships with customers, employees and journalists
The quotable thinker Be perceived by the industry and the media as a creative visionary
The industry trends observer Be known as a thought leader in your industry
The 1:1 engager Gain input from and stay in touch with customers and employees on a personal level
20. Content Strategy to define the executive’s focus on Twitter
UNDERSTAND WHAT YOUR
AUDIENCE WANTS
Employees want to feel included. To be
celebrated. To get a glimpse into projects and
initiatives you are personally working on.
Customers want personal recognition. Want
to know that executives care about their joint
projects.
The Media and industry peers want access,
endorsement and attention.
MATCH THE TWO TO FIND YOUR
FOCUS
Recognizing the internal individuals and
teams that you met with today.
Share your day-to-day life outside of work.
Share how Johnson Controls is impacting
people’s lives where they live, work and
travel.
Engage directly with members of the media
and industry experts.
1 3
DEFINE YOUR OBJECTIVES
Build personal connections with employees
and give them better transparency/access
into where you are investing your energy.
Help stakeholders see you not just as an
executive, but as a family man.
Share the Johnson Controls story, and
specifically how Power Solutions is
contributing to the success of the org.
Improve rapport and build trust with the
media and industry experts.
2
21. Our “Good to Great” training to increase impact
FROM GOOD
…TO GREAT
.@JCI_BatteryBeat San Antonio plant visit. A great example of “The Johnson
Controls Way.”
22. How to minimize the chance of risk in the first place
Before pressing send, re-read it once
Check spelling and usernames – are they as I intended?
Would I be fine with this Tweet being Re-Tweeted by a journalist?
Read it in the shoes of someone who is not a fan of the company –
does it give them an easy opportunity?
23. We don’t ghost write for our executives.
We train and let them be authentic.
28. “I'm on Twitter so I can
communicate mostly with our
employees. I want them to be
able to see what I see every
day. They can see not just what
we do technically, but the people
that we work with. You'll also find
I tweet about my daughters, and
our customers.”
Alex Molinaroli
Chairman, President and CEO
@amolinaroli
@samsova
43. Johnson Controls, Inc. —42
Alex Molinaroli social measurement – April 2015
INTERNAL
engagement
6
40
100
582
Replies
Retweets
Favorites
Link clicks
16
tweets
URL clicks
582
total clicks
103
98
90
Who needs
numbers?!
CNBC
interview
1 little word
of
difference
Plans for May:
• LinkedIn Influencer posts
publishing:
• Why engineering function is
critical to success of Johnson
Controls
10.7K
followers
33.5
followers
8%
Versus
March.
0%
Versus
March
total post views
7,076
10,499
14,317
12,025
36,758
Davos Diversity Curveball Travel Advice
content mix
75%
[VAL
UE]
[VAL
UE] 8%
Alex day-to-day Leadership
Our employees Company info
44.
45.
46.
47. As a company we’re on a journey to tell
our story; and training our executives on
social media has proven to be an effective
strategy we’ll continue to invest our time
in.
49. Learn more about past and
upcoming Member Meetings
socialmedia.org/meetings
Learn more about Member Meetings
socialmedia.org/meetings
SOCIALMEDIA.ORG
CASE STUDIES
Member Meeting 35
New York
5-20-2015