This document summarizes a presentation from Vince Golla at the 2012 BlogWell conference in Los Angeles. The presentation discusses Kaiser Permanente's use of a video blog on YouTube and WordPress to share patient stories. The goals were to overcome misconceptions about the organization and promote its care. Videos were syndicated across owned channels and earned media to gain over 40,000 views. The project helped improve Kaiser's brand and led to a spinoff Twitter chat series.
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
BlogWell Los Angeles Social Media Case Study: Kaiser Permanente, presented by Vince Golla
1. SocialMedia.org
Video Case Studies
SocialMedia.org
This video is from
Case Studies
BlogWell
San Francisco
June 20, 2011
This presentation is from
socialmedia.org/blogwell
Vince Golla
BlogWell
Los Angeles ‘Show, Don’t Tell’ on Social Media
December 5, 2012 and a Shoestring: Using a Video Blog to
socialmedia.org/blogwell Share Our Stories
2. ‘Show, Don’t Tell’ on Social Media and a Shoestring
Using a Video Blog to Share Our Stories
Vince Golla, Digital Media and Syndication Director
10. A Driver for Us (and for You?): Earned Media
WILL SOON OVERSHADOW PAID MEDIA*
Paid media
1.9B impressions
Growing at 8%
Earned media:
500M impressions
Growing at 30% Owned/controlled media
*Arthur Page Society 2011
11. Peanut Butter & Jelly. YouTube & Wordpress
• Google owns YouTube. Google loves Wordpress. Google loves video. See
where we’re going?
• Video embeds in Wordpress are a snap
• Embedded videos (HIPAA expired?) can be removed in seconds
• Single channel makes managing multiple sites much easier
• YouTube’s metrics are great, getting better
• Wordpress blogs – thousands of templates, compatible with all browsers,
easy to configure, inexpensive to customize
13. Project goals/drivers
• Overcome common misconceptions about the
organization.
• Promote the benefits of KP care via first-person
stories from patients, physicians and staff.
• Let our members showcase our physicians and
nurses…in ways more genuine than our own
communicators can.
14. Showing Happy Members = Showing Expert
Medicine
Spotlight on Showcases Lets members
physicians, expertise, “show” our
nurses and compassion expert medicine
staff message
18. Old School + New School = Brand Success
15,000 blog views
267,000 “opens” of eNewsletter
50-plus requests for colon
cancer screening kits
4,500 views in four days
22. Making the ROI Pitch
“Hire It Out” “Do It Yourself”
Canon 60D+lens: $1,400
Camera Crew: $1,000/day Spare battery: $50
Editor: 12 hoursX$125/hr.
3x32GB SD cards: $100
Transportation: $500
Ravelli tripod: $200
Support/Admin.: $250
LED light panel & stands: $375
Incidentals: $100
Kata camera bag: $200
iPhone glif/audio: $50
BUDGET, 3 min. vid: $3,500 (3) Corded lav mics: $80
Shotgun mic: $175
INVESTMENT: $2,630
23. Building the ROI Argument: Teach Me to Fish
• We paid an indie filmmaker to create eight-
hour, in-person training for our PR team
• 21 team members trained. Cost: $5,000
• NEXT, hire an intern with video editing
experience
• Edited 20 videos (each 3-4 min. long) in a 6-
month internship
• She got a paid internship plus great
experience, contacts
• We got est. $85K/6 mos. savings (assumes
video editor rate of $100/hour)
• NOTE: College grads grew up with video
editing; add your storytelling skills and
you’re off to the races
28. SocialMedia.org
This video is from
Case Studies Learn more about past and
BlogWell
San Francisco
June 20, 2011
upcoming BlogWells
This presentation is from
socialmedia.org/blogwell
BlogWell socialmedia.org/blogwell
Los Angeles
December 5, 2012
socialmedia.org/blogwell