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Facebook & Email

        Let’s be
        friends!
Don’t
58
of Adults
%
in U.S.
Check
Email First
Thing in
              ExactTarget
MORE
CUSTOMERS
   - ON -
FACEBOOK!
of corporate social marketers
look at Facebook as a way to
     get new customers

                                Wildfire 2012
We “Like” What We
       Like
of the Fans of Company
Facebook Pages Are Current
   or Former Customers


                             DDB
Accidental
Marketer
So does this!


This helps me
 remember
     you!
integrate
Areas
      of
      Integration:
Operations and Measurement
Integration
Channel & Audience
Integration
Operations &
Measurement
 Integration
similar
  metri
   csEmail subscribes =
     Facebook likes
     Email unsubscribes = Facebook unlikes
     or hides
     Email opens = Facebook
     Reach
     Email clicks = Facebook
     Engaged Users
     Email forwards = Facebook
Measure Cross-Channel
       Impact
valueFACEB
     OOK
     EMAIL
through
          Determine TRUE Cost
          Per Email Sent
          Multiply by Unique Clicks
          = Cost Per Unique Email
          Click
          Calculate Total Facebook
          Engaged Users
          Multiply by Cost Per
          Unique Email Click =
Value Facebook
Through Email
                    .02 per email sent
                     X 10% click rate
                   = .20 cost per click


                   X 86,151 Facebook
                Consumptions Monthly =
   Pagelever.
     com        $17,230 in Facebook value
                 http://ar.gy/Facebook
                    (free worksheet)
Personnel Integration
channelaudience
      integration
nboxes are
   EXPLO
   DING
   Build a Touch-
   point Corral
        Email subscription
        Facebook like
        Twitter follow
        SMS sign up
Email Opt-Ins on Facebook
Promote Facebook in Email
Confirmation
Promote Facebook in Email
      Unsubscribe
Gather Email Data with
Social Log-in
of online buyers desire social
            sign-in



                                 Janrain
Create Email Segmentation




                       Smart
of corporate email marketers
 include social icons in their
           emails

                                 Get
Test F-Commerce Inventory
via Email




                        Gilt
Promote Facebook
Threshold Deals in Email




                           Hydroflas
mess
 age
INTEGR
ATION
time of day
  day of week
    testing
Headline Testing




                   Frontgat
Image Testing




                Frontgat
Use Facebook to Source
Email Content




                         Visit
Use Fan Posts as Email
       Content




                    J Jill
Real-Time Integration



                                   Pageleve
                                   r.com
    With EdgeRank, the Rich Get Richer
  If You Have a Successful Status Update,
Email it ASAP to Keep the Momentum Rolling
     Social Segmentation Helps Here
Promote Email (Pre-Launch)
on Facebook




                        CB2
to Integrate Facebook and
           Email
DO NOT
 eat all
 cookies at
 same time
Friends = Results
Jay Baer
Convince & Convert
www.convinceandconver
t.com
www.jaybaer.com
@jaybaer
Facebook.com/Convince
Convert


           Thanks to Chad White (Responsys), DJ Waldow (Waldos Social), The Jim Henson Com
           Workshop, The Muppets Studio

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Jay Baer

Notas do Editor

  1. Socialfresheast branding
  2. Social media won’t kill email. Need an email account to even sign UP for social media.
  3. The Biggest Myth of Facebook Is the Ability to Create Customers Out of Thin Air
  4. Picture up a poseur?
  5. Yes, On Occasion Our Fans Interact With Our Status Updates, Giving a Digital “heads up” to Their Friends That Might Result In New Awareness For Our Brand. But This is the Exception
  6. Yes, On Occasion Our Fans Interact With Our Status Updates, Giving a Digital “heads up” to Their Friends That Might Result In New Awareness For Our Brand. But This is the Exception
  7. Facebook Is An Opt-In Tool To Keep Our Brands Top Of Mind Among People Who Have Asked Us To Do So. So is email.
  8. Essentially, The Same Thing, Just One is Modern and Cool and the Other is Old, but Still Effective
  9. Integrate
  10. Muppet Hand Shake
  11. The Count. Facebook screen shot.
  12. Basketball assist image?
  13. The Count. Facebook screen shot.
  14. If the Strategy is Similar, the Outcomes are Similar, and the Measurement is Similar, Shouldn’t the Facebook People and the Email People in Your Company Be the Same People?
  15. Kermit Hand
  16. Muppet Hand Shake
  17. Use your Facebook landing tab as an email opt-in opportunityTest putting free content or special offers behind a “fan gate” with email sign-up
  18. Muppet Hand Shake
  19. Use email time of day testing to optimize Facebook status update scheduleTest nights!Use email day of week testing to optimize Facebook status update scheduleTest weekends!
  20. Use email subject line testing to optimize Facebook ad headlinesThe reverse also worksConsider ABCD subject line test in email (if your list is big enough)Facebook also enables multiple ads
  21. Images have a sizable impact on click through rate for Facebook adsTest multiple images (in combination with headlines) to determine best image for email
  22. Use the speed and interaction of Facebook to source content for email and your website Contest not usually necessary – just ASK
  23. Use the speed and interaction of Facebook to source content for email and your website Contest not usually necessary – just ASK
  24. Given the way Facebook’s Edge Rank (and now Graph Rank) formula works, likes and comments are critical to your content being above the fold – or at allStatus updates that are successful could be emailed (same day) to boost interactions even more, growing Edge Rank for the brand
  25. Given the way Facebook’s Edge Rank (and now Graph Rank) formula works, likes and comments are critical to your content being above the fold – or at allStatus updates that are successful could be emailed (same day) to boost interactions even more, growing Edge Rank for the brand
  26. If the Strategy is Similar, the Outcomes are Similar, and the Measurement is Similar, Shouldn’t the Facebook People and the Email People in Your Company Be the Same People?