Three years ago we established a knowledge sharing and networking platform for a European insurance alliance with IBM Connections, some add-ons and customizations were made. Learn about the learning curve, the feedback of the users and how it was possible to quadruple the user base in this timeframe. The customer will share their user-survey result, the positive feedback and the topics/areas we need to improve. This will be the base for the re-launch of the platform planned for next year with IBM Connections 6. The main goal forward is to increase the usage of the current members by simplifying the user experience

1. Vienna, November 16-17 2017
HOW TO ATTRACT MORE USERS
The evolving story of the Eurapco IBM Connections platform
Sandra Bühler, Belsoft Collaboration, @SandraCH
Marta Alvarez de la Campa, Eurapco, @MA_delaCampa

2. PLATINUM SPONSORS
GOLD SPONSORS
SILVER SPONSORS
BRONZE SPONSORS

3. Social Connections 11 Chicago, June 1-2 2017Social Connections 12 Vienna, November 16-17 2017
Introduction
1. About Belso< Collabora@on and Eurapco
2. From 400 users to 2.000 in less than 3 years
3. Special customisa@ons
4. User feedback and way forward
5. Re-launch of plaSorm

4. Social Connections 11 Chicago, June 1-2 2017Social Connections 12 Vienna, November 16-17 2017
1. About Belsoft Collaboration AG
We focus on customer needs
and help them to be more
effec@ve and successful

5. Social Connections 11 Chicago, June 1-2 2017Social Connections 12 Vienna, November 16-17 2017
1. About Eurapco
Eurapco activities include:
o Knowledge exchange
o Joint business
o Management development / education

6. Social Connections 11 Chicago, June 1-2 2017Social Connections 12 Vienna, November 16-17 2017
Our main challenges...
1. About Eurapco
POSITIONING:
E-join is on top of their own company
pla@orms/intranets
PRIORITIES:
All our users have their primary jobs
and Eurapco is on top...
NOT ONE BUT 8:
We are a very large alliance formed
by many different companies...

7. Social Connections 11 Chicago, June 1-2 2017Social Connections 12 Vienna, November 16-17 2017
2. From 400 users to 2.000 in 3 years
E-join
Knowledge
exchange
educa@on
events
Full
customer
experience
The success
of working
together
Co-crea@on
saves @me!
Project community
Group mee@ng process
Benchmarking

8. Social Connections 11 Chicago, June 1-2 2017Social Connections 12 Vienna, November 16-17 2017
3. Special Customization
Ø Following communi@es automa@cally
when joining
Ø Automa@c members of communi@es:
- Eurapco
- Help
- ETO: Eurapco Trend Observatory

9. Social Connections 11 Chicago, June 1-2 2017Social Connections 12 Vienna, November 16-17 2017
4. User feedback and way forward
VALUE
= Perceived benefits
- Perceived costs
1. CollaboraQon features: work together in projects
2. Transparency
3. Secure pla@orm – confidenQal informaQon
4. Repository of documents
5. Full event cycle: registraQon, documents, parQcipant list
6. Database for network and knowledge
1. Not user friendly
2. Difficult to use
3. Difficulty to find relevant informaQon
4. Too many and too complex funcQonaliQes
5. I don´t have Qme! Email is easier and quicker!
6. Technology problems: browser versions, slow...
7. One extra password to remember!
8. Too many email noQficaQons – Hate Newslecer!
9. Is there an App? Really?

10. Social Connections 11 Chicago, June 1-2 2017Social Connections 12 Vienna, November 16-17 2017
4. User feedback and way forward
-3 VALUE! 6
- 9
=
USER ADOPTION

11. Social Connections 11 Chicago, June 1-2 2017Social Connections 12 Vienna, November 16-17 2017
4. User feedback and way forward
ADAPT THE TECHNOLOGY TO THE USER NEEDS

12. Social Connections 11 Chicago, June 1-2 2017Social Connections 12 Vienna, November 16-17 2017
5. Re-launch of platform (1/3)
Ø IBM ConnecQons 6
Ø IBM ConnecQons Customizer
(Muse)
Ø Simplifying user experience

13. Social Connections 11 Chicago, June 1-2 2017Social Connections 12 Vienna, November 16-17 2017
5. Re-launch of platform (2/3)

14. Social Connections 11 Chicago, June 1-2 2017Social Connections 12 Vienna, November 16-17 2017
5. Re-launch of platform (3/3)

15. Social Connections 11 Chicago, June 1-2 2017Social Connections 12 Vienna, November 16-17 2017
5. What we are looking forward to

16. PLATINUM SPONSORS
GOLD SPONSORS
SILVER SPONSORS
BRONZE SPONSORS