End-to-end website optimization is a challenging goal for any retailer. With code changes, new features, new platforms, third party integrations, performance testing, and the clock ticking, full site optimization can be a tall order. From back-end infrastructure to front-end resources, join us as we take a look back at Nordstrom’s holiday preparation for some insight. Also, we’ll take a look into the future of performance analytics with SOASTA’s data science capabilities already helping over half of the IR 100 stay competitive.
Join Mat Ball, Product Marketing Manager at SOASTA, for this tips-filled webinar. Mat will share how Nordstrom and other like retailers prepare for holiday readiness using performance optimization and analytic tools to assess, track, and improve their site’s performance.
This web seminar will explain how to customize performance practices by measuring the impact of your end-to-end website optimization and how to utilize data science techniques to drive your business outcome.
What’s market doing?
Racing for online revenues
Online investments
Amazon catch-up
Case Studies…
Nordstrom
Dollar Shave Club – seasonal readiness was super bowl
Toys R Us / Spreadshirt
Data Science as an advantage for seasonal readiness…
Marketing Campaigns
Alerts
Realtime visibility into user traffic
https://www.bloomberg.com/gadfly/articles/2016-08-02/tech-giants-form-fab-five-to-dominate-stock-valuation-chart
http://fortune.com/2016/08/18/walmart-ecommerce-2/
Top 5 Stock Valuations are from Tech:
Apple $571B
Alphabet $540B
Microsoft $441B
Amazon $364B
Facebook $357B
source Bloomberg.com
Walmart’s digital investments paying off:
Online sales rose 11.8% to $14 billion in Q2, 2016
“We have the opportunity to re-imaging retail,” CEO Douglas McMillon
Tech playing an increased role in everything…
Source Fortune.com
START:
Jumping in…
Brick and mortar retailers are facing difficult choices. Two weeks ago Macy’s said it would close 100 stores, or around 15% of all stores. As you can see in this graphic from 538.com, referencing department store sales vs. non-store retailers, which are primarily online, that this trend continues to grow. In fact, and referencing 538’s article, “Since the recession ended in 2009, overall retail and food-service sales are up nearly 20 percent (adjusted for inflation). Department store sales, on the other hand, are down more than 20 percent.” To bring Macy’s full circle in this story, the company showed double digit growth in online sales, and beat investor expectations in Q2.
So, with the possibilities of growth online, the heavyweights, and just about everyone else, are investing.
Go over Walmart…
Go over Target…
However, I believe this isn’t news to this audience. This audience has known that the race is on online, but what does that really mean. There’s more pressure, the competition is fierce, and we haven’t even mentioned Amazon’s name yet. Quite simply, the race is on, and as e-commerce continues to pick up pace, it’s all about the customer. End-to-end optimization, for it’s simple name, is a challenging undertaking, but site optimization matters more today than it ever has. And tomorrow it will matter even more. Let’s talk tech, and look at some trends.
https://www.bloomberg.com/gadfly/articles/2016-08-02/tech-giants-form-fab-five-to-dominate-stock-valuation-chart
http://fortune.com/2016/08/18/walmart-ecommerce-2/
Top 5 Stock Valuations are from Tech:
Apple $571B
Alphabet $540B
Microsoft $441B
Amazon $364B
Facebook $357B
source Bloomberg.com
Walmart’s digital investments paying off:
Online sales rose 11.8% to $14 billion in Q2, 2016
“We have the opportunity to re-imaging retail,” CEO Douglas McMillon
Tech playing an increased role in everything…
Source Fortune.com
START:
Jumping in…
Brick and mortar retailers are facing difficult choices. Two weeks ago Macy’s said it would close 100 stores, or around 15% of all stores. As you can see in this graphic from 538.com, referencing department store sales vs. non-store retailers, which are primarily online, that this trend continues to grow. In fact, and referencing 538’s article, “Since the recession ended in 2009, overall retail and food-service sales are up nearly 20 percent (adjusted for inflation). Department store sales, on the other hand, are down more than 20 percent.” To bring Macy’s full circle in this story, the company showed double digit growth in online sales, and beat investor expectations in Q2.
So, with the possibilities of growth online, the heavyweights, and just about everyone else, are investing.
Go over Walmart…
Go over Target…
However, I believe this isn’t news to this audience. This audience has known that the race is on online, but what does that really mean. There’s more pressure, the competition is fierce, and we haven’t even mentioned Amazon’s name yet. Quite simply, the race is on, and as e-commerce continues to pick up pace, it’s all about the customer. End-to-end optimization, for it’s simple name, is a challenging undertaking, but site optimization matters more today than it ever has. And tomorrow it will matter even more. Let’s talk tech, and look at some trends.
https://www.bloomberg.com/gadfly/articles/2016-08-02/tech-giants-form-fab-five-to-dominate-stock-valuation-chart
http://fortune.com/2016/08/18/walmart-ecommerce-2/
Top 5 Stock Valuations are from Tech:
Apple $571B
Alphabet $540B
Microsoft $441B
Amazon $364B
Facebook $357B
source Bloomberg.com
Walmart’s digital investments paying off:
Online sales rose 11.8% to $14 billion in Q2, 2016
“We have the opportunity to re-imaging retail,” CEO Douglas McMillon
Tech playing an increased role in everything…
Source Fortune.com
START:
Jumping in…
Brick and mortar retailers are facing difficult choices. Two weeks ago Macy’s said it would close 100 stores, or around 15% of all stores. As you can see in this graphic from 538.com, referencing department store sales vs. non-store retailers, which are primarily online, that this trend continues to grow. In fact, and referencing 538’s article, “Since the recession ended in 2009, overall retail and food-service sales are up nearly 20 percent (adjusted for inflation). Department store sales, on the other hand, are down more than 20 percent.” To bring Macy’s full circle in this story, the company showed double digit growth in online sales, and beat investor expectations in Q2.
So, with the possibilities of growth online, the heavyweights, and just about everyone else, are investing.
Go over Walmart…
Go over Target…
However, I believe this isn’t news to this audience. This audience has known that the race is on online, but what does that really mean. There’s more pressure, the competition is fierce, and we haven’t even mentioned Amazon’s name yet. Quite simply, the race is on, and as e-commerce continues to pick up pace, it’s all about the customer. End-to-end optimization, for it’s simple name, is a challenging undertaking, but site optimization matters more today than it ever has. And tomorrow it will matter even more. Let’s talk tech, and look at some trends.
https://www.bloomberg.com/gadfly/articles/2016-08-02/tech-giants-form-fab-five-to-dominate-stock-valuation-chart
http://fortune.com/2016/08/18/walmart-ecommerce-2/
Top 5 Stock Valuations are from Tech:
Apple $571B
Alphabet $540B
Microsoft $441B
Amazon $364B
Facebook $357B
source Bloomberg.com
Walmart’s digital investments paying off:
Online sales rose 11.8% to $14 billion in Q2, 2016
“We have the opportunity to re-imaging retail,” CEO Douglas McMillon
Tech playing an increased role in everything…
Source Fortune.com
START:
Jumping in…
Brick and mortar retailers are facing difficult choices. Two weeks ago Macy’s said it would close 100 stores, or around 15% of all stores. As you can see in this graphic from 538.com, referencing department store sales vs. non-store retailers, which are primarily online, that this trend continues to grow. In fact, and referencing 538’s article, “Since the recession ended in 2009, overall retail and food-service sales are up nearly 20 percent (adjusted for inflation). Department store sales, on the other hand, are down more than 20 percent.” To bring Macy’s full circle in this story, the company showed double digit growth in online sales, and beat investor expectations in Q2.
So, with the possibilities of growth online, the heavyweights, and just about everyone else, are investing.
Go over Walmart…
Go over Target…
However, I believe this isn’t news to this audience. This audience has known that the race is on online, but what does that really mean. There’s more pressure, the competition is fierce, and we haven’t even mentioned Amazon’s name yet. Quite simply, the race is on, and as e-commerce continues to pick up pace, it’s all about the customer. End-to-end optimization, for it’s simple name, is a challenging undertaking, but site optimization matters more today than it ever has. And tomorrow it will matter even more. Let’s talk tech, and look at some trends.
So…back to the topic of the webinar, end-to-end website optimization, let’s look at just how online retailers are trying to capitalize on every available dollar through optimizing both the back and front end.
So…back to the topic of the webinar, end-to-end website optimization, let’s look at just how online retailers are trying to capitalize on every available dollar through optimizing both the back and front end.
So…back to the topic of the webinar, end-to-end website optimization, let’s look at just how online retailers are trying to capitalize on every available dollar through optimizing both the back and front end.
https://soasta.wistia.com/medias/0djcgkucqj
Sign of the times…2014
Synthetic + Testing
Testing in Lab
Back-end, server-side
Today
Continuous Testing
RUM guides CX + business metrics
Cultural buy-in on performance
Analyze + Test + Monitor
Challenges:
Last minute prep (2014)
Customer’s expect 2-3s page load times (peak conversion)
2 key sales periods
Solutions:
Tools for end-to-end
What’s realistic vs. what’s worst case?
Cultural buy-in for performance
Takeaways:
“Analyze / Test / Monitor” framework across every feature in development
Anything in production must pass seasonal prep guidelines as well
Performance as a feature, everyone is bought in culturally
Instrumentation and data to back decision making
<Insert $$ saved/Revenue increase based>
Big moves needing big scale
Super Bowl Ad Campaign
1000X anticipated traffic - 10 minute window
Considered open source
Moving forward:
Continuous testing, continuous integration
Scalability + control + analytics
Response time, memory + CPU usage, error rates, to the second
Outcome:
TBD…they only have mPulse, from the STAR it seems like they’re still early
NEED STRONGER END to END CASE
Goal:
identify performance KPI’s for visitors
Establish analysis and business metrics related to performance
Best practices:
Know your customer, know yourself, data to action
Total performance is crucial for business outcome
Team ownership of performance and CX
Continuously test, monitor, optimize
Top – Zimbabwe’s Robert Mugabe here with China’s prime minister
mid – Joe Biden / David Cameron
Right -
Don’t you wanna know how to improve your campaign? Don’t you want visibility on how your campagin is doing?
How do you optimize your campaing?
What if you improved perf by x sec and see the revenue impact?