Contact Centre Communications Ideas
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Contact Centre Communications Ideas - with a little help from the SnapComms tools.
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Contact Centre Communications Ideas
- 3. Your customers time is precious
- 5. Aggregate information in to a one stop publication
- 6. Short summaries with options to read more allow staff to get key information without being overloaded.
- 7. Even if you use email communicating with your staff is still far to difficult
- 8. Pop up alerts notify staff of important information and recurrence options make sure your message is heard
- 9. Alerts can also be directed to those only directly affected by the communication thus cutting down information overload
- 11. Tickers allow important information to be heard while not intruding upon work
- 12. Got an important event happening?
- 13. Promote it via a visual channel
- 14. Raise awareness without interruption of call time with desk top backgrounds
- 15. Screen savers can also be used to reinforce messages
- 16. And screensavers can easily be changed to whatever message your organisation needs
- 17. Engage staff with eye catching information presented to them
- 18. Bright backgrounds are a great way to help staff remember important product information
- 19. And images on backgrounds don’t intrude on work
- 20. Keeping staff engaged and informed of what is going on around them
- 21. And let them communicate with you
- 22. Pop up notifications don’t disturb work time
- 23. And pop up quizzes and surveys allow staff to provide feedback helping engage them more with the company
- 24. To find out more, and to sign up for a free trial, visit http://www.snapcomms.com/
Notas do Editor
- Contact Center Communication Ideas
- Your customers are important, and their time is extremely important. The less time they spend on the phone on hold, or speaking to a contact center agent, the better it is for business
- Contact center agents are bombarded with information, the less steps they have to go through to access key information, the more productive they will be.
- Publish important and relevant information in an easy to read format in one place so staff know exactly where to go to access the information
- Auto Aggregate Email into a one stop release. Contact Center agents aren’t constantly interrupted by email or message alerts increasing their productivity.
- Email is not an efficient way to communicate with contact center agents, important messages can get lost in the mix if they receive a lot of email.
- Cut through communications, makes sure the message is heard no matter what the end user is doing on their computer. Specify whether or not staff need to acknowledge the message before they can continue what they were doing.
- High Message Cut through with desktop alerts, target the right staff with the right message
- Not all messages require an alert, for less important messages, content can be silently published so staff can view in their own time.
- High Message Cut through with ticker, staff can continue to work on their computer. This is a less intrusive way of communicating a message, but still gets very high cut through.
- Screen Saver Messaging Channels get noticed
- Build awareness and excitement in the days/weeks leading up to an event
- Visual Communications- Deliver updates and reminders. Sets a consistent message across the board. Excellent for branding exercise. Very good for ensuring brand consistency across the business, especially where the computers are publically visible.
- Screen Saver Messaging- Visual messages get noticed. Create a consistent branding across the business, add colour to the office.
- Screen Saver Messaging- Visual messages get noticed, content can be targeted to different parts of the organisation
- Staff notice eye catching creative, create excitement and engagement with this highly visible channel.
- Visual Communications- Deliver updates and reminders, repeatability, good for computers that are in public spaces for consistent brand messaging
- Attention grabbing easy to use templates, applies a consistent brand across the organization
- Attention grabbing easy to use templates, easy to quickly swap out content based on what is happening right now.
- Two way communications, allow staff to engage with the business
- Set reoccurring messages, staff can engage when they have time
- Get the pulse of the company with quick, fun and easy to setup Quizzes, incentives will help staff engage.