SACMyers Virtual Resume

1. S. A. C. Myers -Welcome To My Virtual Resume-

2. S. A. C. Myers -Welcome To My Virtual Resume-
Loss Prevention 8yrs, TEFL 8yrs, Supervisor 6yrs,
IT Technician 4yrs, Call Center 3yrs, Manager 1yr

3. Technical Skill Set
•Software: Android, Windows 2003/XP/VISTA/7/8, MS Office, MS Outlook, Lotus Notes,
Groupwise, Adobe Creative Suite, Adobe Reader, Kronos, Peoplesoft, VNC Viewer,
Maximo, Intermedia, CKM, GTA, VPN, APIS, Document Direct, Knowlagent,
Active Directory, Success Mainframe, Novell, Remote Desktop,
Internet Explorer, Mozilla Firefox, Google Chrome
•Hardware: RJ 45, VGA, DVI, USB, LAN/ WAN, CCTV,
Routers, Ethernet, Acer/ Sony/ Dell/ HP/ Lenovo
•Programs: Joomla!, Wordpress, NotePad++, Evernote, Google Calendar, Google Docs,
Social Media (Facebook, Twitter , Instagram, YouTube, Vine, Vimeo, LinkedIn, Reddit,
Tumblr, Blogger, Pinterest, Oovoo, Skype, Viber, Tango, WhatsApp, KaKao Talk),
Podcasts (gPodder, iTunes, Juice), SameTime, Spark

4. Education
•2014: A+ Certification CompTIA
•2011: Business Information Systems Ashford University
•2010: Loss Prevention Certification Renewal Wicklander- Zuwalski
•2010: B.A. Political Science / French Georgia State University
•2008: TEFL/TOEFL/TESOL/TESL Oxford Seminars

5. 22 Countries Traveled
Portugal
Croatia
Italy
Austria
England
Hungary
Luxembourg
France
United States
Switzerland
Austria, Belgium, Canada, Croatia, Czech Republic, England, France, Germany, Hungary,
Italy, Jamaica, Japan, Luxembourg, Mexico, Netherlands, Portugal, Slovakia, Slovenia,
South Korea, Spain, Switzerland, United States
Japan

6. 2014
<h2><strong>Experience</strong></h2>

7. <h2><strong>Experience</strong></h2>
Joomla! CMS Contractor I.E.M.R, LLC.
Responsibilities included: Content editing/ publishing/ un-publishing; Article / Module / Media/ Extension/ Template modifications; Form management; CSS3/ HTML5 coding; SEO & Metadata; Customization of links, tabs, menu items, static web site information; Photo- editing; Graphics-editing; Design of specialty charts, graphs, PDFs, PowerPoint slides, application tutorials, and project documents; Staff profile & bio creations; Addition of email domain (FQDN) & domain synonyms; Professional company correspondence; Updating current company information; Administrative security access
Interim Front-End Warehouse Manager Follett, Inc.
Daily responsibilities included: Customer service to aid in purchases and delivery orders; Cashiering; Resolve escalated customer issues; Perform cancellations, returns, and special- orders; File and organize warehouse orders; FedEx / USPS tracking numbers; Verify financial aid statuses schedules; Instruct customers in a high-call volume setting; Balance End of Day Reports

8. 2010 - 2013
<h2><strong>Experience</strong></h2>

9. <h2><strong>Experience</strong></h2>
Consolidated Helpdesk Support Technician IBM
Provided Customer Support for <7500 State of Georgia Account customers
Daily responsibilities included: Troubleshooting software and hardware issues; Create &
resolve incident tickets; Documentation in SLA ticket management system; Provide verbal
instruction to customers for phone and remote technical support in call-center environment;
Password resets
Administrative Support Tech Supervisor CompuTech Solutions
Supervised 10 Technicians over a 2 yr period
Daily responsibilities included: Operational support of projects, presentations;
Administrative tasks (professional correspondence, directing calls, typing, filing, copying,
faxing, travel arrangements, scheduling appointments/events, ordering, timesheets, custom
forms); Contract documents; Accounting-related tasks; Create, assign, and resolve customer
service requests and incident tickets aligned with SLA; Provide verbal instruction to
customers of step-by-step troubleshooting for phone and remote technical support

10. 2003 - 2010
<h2><strong>Experience</strong></h2>

11. <h2><strong>Experience</strong></h2>
Loss Prevention Investigator/ Asset Protection Saks Fifth Avenue
Reduced merchandise inventory protocol violations 30% by performing weekly audits
Increased accuracy of APIS 20% by preparing detailed theft incident reports
Loss Prevention/ Auditor/ Cash Control Six Flags Over GA
Liaison between Security, Loss Prevention, Finance, & Revenue-Generating departments
Increased efficiency and safety 20% by writing the first official Cash Control manual
Collected $10k from open delinquent invoices
Daily responsibilities included: Field Agent Supervision; Mid-shift Operations; Balancing
Vault, Cash Route Pick-up procedures, Ticket Count Verification, Development of training
courses; Audits; Investigative interviews; Detailed reports; Apprehending subjects from
multiple retail locations
Additional responsibilities included: HR Pre-Season hiring interviews; Maintaining forum for
collections; Exception reports; Warrant applications; Testifying in court; CCTV

12. Additional Skill Areas
Excellent verbal and written communication skills; Formal presentations; Interviews;
Project management experience; Auditing; Time Management; Multi-tasking;
Self-directed and motivated; Valid Passport/ Driver’s License; Clear background
French, Spanish, ASL; 55 WPM
Francais
Espagnol

13. S. A. C. Myers
Loss Prevention 8yrs, TEFL 8yrs, Supervisor 6yrs,
IT Technician 4yrs, Call Center 3yrs, Manager 1yr

14. S. A. C. Myers
MyerQuo@hotmail.com

15. S. A. C. Myers
Thank You For Watching

16. S. A. C. Myers