Agile is often traditionally associated as being exclusively applicable to the field of software development. However, non-software development projects can take ownership and use agile values, principles and practices to great effect. In this session, I will offer some approaches, techniques and examples for introducing agile into parts of the organisation that traditionally may not have considered it such as central services like finance, HR, marketing, traditional business areas as well as other areas of IT like infrastructure and provide some real-life examples along the way.

1. I’m The Business
& Agile Was My Idea
Craig Smith
Suncorp

2. G’day
from
Australia
Image: http://techfreep.com/images/fosters.jpg
http://resources3.news.com.au/images/2008/02/10/va1237291005869/paul-hogan-shrimp-on-the-barbie-5882705.jpg
http://thedailyexplorer.files.wordpress.com/2008/09/brisbane_cbdandsb.jpg

3. Welcome
to Agile
2010
Image: http://i.dailymail.co.uk/i/pix/2009/03/26/article-1165098-041CA84F000005DC-216_468x286.jpg

4. Windows 7... was my idea?

5. Agile was a software idea...
Image: http://www.cre8ivecommando.com/celebrities-endorse-windows-7-in-latest-ads-1513/

6. Image: http://www.brisbanetimes.com.au/ffximage/470_macpc2,0.jpg
No affiliations here...

7. A quick wayback machine ride
Image: http://tommcmahon.typepad.com/photos/uncategorized/2008/05/08/peabody2.jpg

8. A tribute to W.W. Royce
Image: http://images.jbrains.ca/theory_of_bdd/royce_diagram.jpg

9. A tribute to W.W. Royce
Read past
page 2!
Image: http://blogs.kcls.org/librarytalk/vintage%20boy%20reading.jpg

10. Fad after fad after fad...
Image: http://spaghettitesting.files.wordpress.com/2009/04/fad.png?w=396&h=296

11. Fad after fad after fad...
Image: http://spaghettitesting.files.wordpress.com/2009/04/fad.png?w=396&h=296

12. One TPS report too many
Image: http://www.methodshop.com/video/reviews/officespace/worst.jpg

13. XP

14. XP
Image: Beck, Kent – Extreme Programming Explained: Embrace Change

15. Scrum
Image: http://upload.wikimedia.org/wikipedia/commons/b/bd/Scrum-1.JPG

16. Scrum
Image: http://blogs.conchango.com/Admin/ImageGallery/blogs.conchango.com/Colin.Bird/Scrum%20Overview%20Diagram.png

17. Agile
An umbrella
term
Image: http://www.flickr.com/photos/trektrack/2389559700

18. Happy Days!
Image: http://en.wikipedia.org/wiki/File:Fonz_Pic.PNG

19. Image: http://www.macorpc.net/pc-images/im-john-connor-and-windows-7-was-skynets-idea-440/
Meanwhile in business land...

20. Image: http://clothesonfilm.com/wp-content/uploads/2010/01/Wall-Street_Michael-Douglas_Gekko-shirt_mid-phone.bmp-1.jpg
A tribute to Gordon Gecko...

21. Image: http://blog.hj60.com/aussiemoney.jpg
It’s all about $$$

22. Image: http://www.managementbooks.com.au/bookweb/images/harvard.jpg
Management techniques

23. Image: http://spaghettitesting.files.wordpress.com/2009/04/fad.png?w=396&h=296
Fad after fad after fad...

24. Image: http://leansoftwarepractices.com/wp-content/uploads/2009/06/Toyota.bmp
Lean manufacturing

25. Image: http://www.liverpoolmuseums.org.uk/conservation/exhibitions/metropolis/graphics/large/meccano_factory.jpg
Working in a factory

26. Image: http://www.theminimumrage.com/pics/LSfactoryline.jpg
Happy Days spin-off

27. Who is
the
business?
Image: http://iamatvjunkie.typepad.com/i_am_a_tv_junkie_a_blog_f/images/2007/07/04/office_cast.jpg

28. business (n)
(1) commercial enterprise: the
activity of providing goods and
services involving financial and
commercial and industrial
aspects
(2) occupation: the principal
activity in your life that you do
to earn money
Image: http://images.veer.com/IMG/PIMG/MPP/1376200_P.JPG

29. Knowledge economy
Projected Types of Workers, share of US workforce (2011)
Production
15%
Knowledge
47%
Transaction
38%
Source: http://whatmatters.mckinseydigital.com/internet/using-technology-to-improve-workforce-collaboration

30. Knowledge economy
Types of workers (Financial Industry)
Transaction
10%
Knowledge
90%
Source: http://www.apo-tokyo.org/00e-books/IS-02_TrainingKnowledgeWorkers/IS-02_TrainingKnowledgeWorkers.pdf

31. Business=following processes
Image: http://www.mindmapart.com/wp-content/uploads/2009/06/plan-of-action-mind-map.gif

32. Image: http://blogs.smithsonianmag.com/aroundthemall/wp-content/files/2008/06/fry-lightbulb-on-forehead1.jpg
Agile is a business idea

33. Get from
this...
Image: http://upload.wikimedia.org/wikipedia/commons/7/75/Maze.JPG

34. To this...
Image: http://www.okroads.com/073003/i20msexit130.JPG

35. Using Agile in the business
Image: http://www.cre8ivecommando.com/celebrities-endorse-windows-7-in-latest-ads-1513/

36. Getting
back to
basics
Image: http://www.toonpool.com/user/997/files/review_basics_ten_commandments_235585.jpg /

37. Why Agile: More with less
Image: http://media.photobucket.com/image/stretch%20budget/realsalesleads/Sharp%20Sellers/dollarstretch.jpg

38. Competitive advantage
Image: http://www.bloglifetime.com/images/blogs/8-2007/competitive-advantage-means-outsourcing.jpg

39. Speed of delivery
Image: http://www.pharosparcel.com/assets/images/image-services.jpg

40. Solutions customers want
Image: http://www.tuvox.com/blog/wp-content/uploads/2009/01/ngservice.jpg

41. Seat at the table
Image: http://www3.whig.com/whig/blogs/uponfurtherreview/wp-content/uploads/2009/06/fathers-day-dinner-lg.jpg

42. Agile Manifesto

43. Agile Pyramid
Approach
Practices
Principles
Values
Image: http://www.flickr.com/photos/lyng883/2168146740

44. Agile
Values
Image: http://misspinkslip.files.wordpress.com/2009/07/used-car-salesman.jpg

45. Trust
Image: http://ppdev2.asu.edu/zpmi1/morrisoninstitute.asu.edu/Portal/morrison-memo-1/safety-net/image_preview

46. Innovative Accountability
Image: http://api.ning.com/files/VnX-Vmb1sjsYSKE7LQTBndoY62CkayqKipj0KSFuvLD64Pjeo96WWZPg50yvhIuqk2vKH6*2wdaTOzddSe7nxP6PU6UN8tci/questionsignpost.jpg

47. Courage
Image: http://www.tams-witmark.com/images/wizard/WIZ-19.jpg

48. Honesty
Image: http://www.toonpool.com/user/997/files/appearance_honesty_best_policy_338925.jpg

49. It’s All About Culture
Image: http://home.pacbell.net/fantomdj/dk/donkey_kong_barrel.gif
http://www.greenenergyinvestors.com/index.php?act=Print&client=printer&f=2&t=2991

50. Agile
Principles
Image: http://www.principalspartnership.com/img/principal-office.jpg

51. Image: http://www.pmthink.com/BenefitsRealization211.jpg
Value

52. Image: http://www.adjustafresh.com/wp-content/uploads/2009/11/stop-collaborate-and-listen.jpg
Collaboration

53. Image: http://www.mobnews.ru/images/news/1140850800_No_speed_limit.jpg
Speed

54. Image: http://www.swirlingtech.com/AboutUs/3/flexibility.jpg
Flexibility

55. Image: http://files.customize.org/thumbnails/larger/60916.jpg
Simplicity

56. Image: http://farm3.static.flickr.com/2388/2202700973_7f48539c10.jpg
Teamwork

57. Agile
Practices
Image: http://www.flickr.com/photos/idovermani/3903032710

58. Focussing Question
Shared vision

59. Success Sliders
Cost / Scope / Quality / Time

60. MoSCoW
Must have
Should have
Could have
Won’t have yet
Image: http://www.torahmitzion.org/images/moscow_kremlin.jpg

61. Estimation
Because somebody
wants an estimate Image: https://intranet.5amsolutions.com/download/attachments/7144435/planning+poker+cards.jpg

62. Daily standup
Communication
Image: http://www.mikerogers.info/images/standup%20mic.jpg

63. Retrospective
Continuous improvement
Image: http://ny-image0.etsy.com/il_fullxfull.57250908.jpg

64. Co-location
Working together Image: http://www.cubefigures.com/graphics/IThome.jpg

65. Cross functional team
Project
Sponsor
Project
Manager Program
Manager
Consultants
Iteration
Manager
Team
lead
Comms
Officer
Busines Core Team
Member
Owner
Team
Quality
Assurance
Bus.
SME
Project
Officer Team
Specialist Support
Other key Analyst
stakeholders
Extended
Team
Skills
Image http://www.befitlifestyle.com/images/CorporateTeamHands.jpg

66. Adaptive planning
React to change
Image: http://www.antipatterns.com/images/5fig6_01.gif

67. Frequent small releases
Small iterations
Release often
Image: http://images.askmen.com/blogs/news/the-big-bang-experiment.jpg

68. Continuous feedback
Keep everybody
in the loop Image: http://www.m-t-d.co.uk/images/06.Feedback.jpg

69. Sustainable pace
40 hour week
Image: http://www.m-t-d.co.uk/images/06.Feedback.jpg

70. Test driven development
Acceptance criteria
for every story
Image: http://interacc.typepad.com/.a/6a01053596fb28970c0120a60feb37970c-400wi

71. Continuous integration
Integrate with other
teams, including IT
Image: http://www.aboutmyplanet.com/wp-content/blogs.dir/10/files//2007/11/traffic-light.jpg

72. Automation
Automate simple tasks,
learn your tools Image: http://www.jmorganmarketing.com/wp-content/uploads/2010/01/automation.JPG

73. Visualise the flow
Get it in peoples faces

74. Case
Study
#1
Human
Resources
Image: http://www.jobschmob.com/images/cartoons/abandon_hope_human_resources_cartoon.jpg

75. Image:: http://goinnovate.com/elearning/images/e-learning.jpg
The problem: eLearning + ...

76. Image:: http://www.globalstudio.co.uk/images/content_implement.jpg
The solution: Deliver

77. Release planning

78. Image:: http://www.rejoiceministries.org/images/most_important.gif
Focus on value

79. Image:: http://www.lbc1.org/salvation/split.gif
Break it down

80. Image:: http://www.dsr.wa.gov.au/assets/images/News/javelin.jpg
Spike

81. Image:: http://d3employeesolutions.co.uk/images/handover.jpg
Visualise handoffs

82. Agile
Approach
Image: http://www.flickr.com/photos/jessicagarro/4264658790

83. 5%
Image http://legacy.lclark.edu/faculty/jsmiller/objects/idea_bulb.jpg
Concept

84. 10%
Image http://propertymanagementgroups.com/MonopolyGO.jpg
Initiate

85. 80%
Image http://www.xdin.com/Portals/4/Images/develop-n-deliver.JPG
Deliver

86. 5%
Image http://www.pcfixexpress.com/images/happy_office.jpg
Deploy

87. Case
Study
#2
Finance

88. Image: http://img4.allyou.com/i/2008/06/cut-utility-bills-l.jpg?400:400
The problem: Invoices

89. Image: http://www.razorleaf.com/wp-content/uploads/2009/10/Simple-Flowchart-Drawing-with-Hand.jpg
The solution: Central flow

90. Image: http://cs.artjewelrymag.com/artcs/blogs/artjewelry/Addie/CalendarMuttertag.jpg
1 week iterations

91. Story cards

92. With acceptance criteria

93. Pilot early

94. Image: http://img4.allyou.com/i/2008/06/cut-utility-bills-l.jpg?400:400
Big visual charts

95. Futurespective

96. Agile or
lean?
Image: http://www.workswithu.com/wp-content/uploads/2009/03/mac-and-pc-and-linux.jpg

97. Image: http://www.seeklogo.com/images/W/Windows_Start_Button-logo-E22A93EDB0-seeklogo.com.gif
A different starting point

98. Image: http://img.timeinc.net/time/photoessays/2009/e_waste/e_waste_01.jpg
It’s about eliminating waste

99. Right material
Right time
Right place
Right amount
Image: http://scrapetv.com/News/News%20Pages/Everyone%20Else/images-4/clock.jpg
Just in time

100. Over
Waiting Transport
production
Under Utilised
No Value Add Inventory
People
Defects Motion
8 types of waste

101. Identify
value
Map the
Seek
value
perfection
stream
Establish Create
pull flow
Lean process

102. From authority focus
to responsibility focus
Image: http://www.projex.com/files/u1/grey_business_group.jpg
Managing to learn

103. Image: http://adriantips.com/wp-content/uploads/2009/04/karate-kid.jpg
Kaizen (that’s improvement)

104. Kanban
Image: http://www.pcgameshardware.com/screenshots/418x627/2009/10/Windows-7-Japan-07.jpg

105. Coffee Anyone?
Image: http://jsmw.files.wordpress.com/2009/09/img_4242.jpg

106. Comes from lean inventory
Image: http://www.resourcesystemsconsulting.com/blog/wp-content/photos/kanbancard.jpg
Image: http://cache.daylife.com/imageserve/0g4f1gmegc7eY/610x.jpg

107. Six rules of Kanban

108. Visualise the flow
Flow

109. Limit the work in progress
Problem
!!!

110. Limit the work in progress
Problem
!!!

111. Measure the lead time
Work In
Progress
Lead
Time

112. Kanban = support / maintain
Image: http://www.flickr.com/photos/seattlemunicipalarchives/3746038289

113. Kanban = reactive / queues
Image: http://www.flickr.com/photos/fernando/226930122

114. Scrumban = best of both
Image: http://www.flickr.com/photos/fernando/226930122

115. Case
Study #3
Windows
7 was an
agile
idea...
Image: http://gnoted.com/wp-content/uploads/2010/02/Windows-7-Install-Now.jpg

116. SOE: Enabler or obstacle?
Image: http://image.4wheeloffroad.com/f/10471469+w750+st0/131_0809_09_z+perfecting_off_road_driving_skills_practice_bad_lands_adventure+learning_physics.jpg

117. Started with the developers
Image: http://www.adjustafresh.com/wp-content/uploads/2009/11/stop-collaborate-and-listen.jpg

118. The last time...
Image: http://www.teachinghacks.com/wp-content/uploads/860272_paper_pile.jpg
http://www.doit.wisc.edu/news/images/nov08/focusCalendar.jpg

119. This time...

120. Us & them
Image: http://www.teamworkpm.net/images/components/RADBlog/18/large/TeamworkPM_Launch_Dan_in_office.jpg
http://dyad14.files.wordpress.com/2009/08/desk-with-pile-of-papers.jpg

121. Agile
rollout
was our
idea
Image:
http://files.posterous.com/tiziano/prqWXctWQegKDJQiBm4yXvFfh6jeRTVLzoiyEJQAcBRQmOaI3Q3MMrfIpZrC/foto.jpg?AWSAccessKeyId=1C
9REJR1EMRZ83Q7QRG2&Expires=1280322428&Signature=tEM4mQN43Q15CmuRd7jwbNrgMds%3D

122. If IT already agile, or
working with IT on projects
Image: http://2.bp.blogspot.com/_6-vqzBEWwCE/ST1nDszwQUI/AAAAAAAAHU0/NddZvqvw0uA/s400/The+IT+Crowd5.jpg
Driven from IT department

123. If business heavy or the
CEO has read about it Image: http://www.usnews.com/usnews/photography/office/images/1.jpg
Driven from business

124. Corporate sponsor
Support down the line
Branding Image: http://www.usnews.com/usnews/photography/office/images/1.jpg
Sponsorship & support

125. Business will want some
sort of process to follow
Image: http://www.coastsolutions.co.uk/images/business-process-mapping-large.jpg
Process

126. Top down
Bottom up
Image: http://cdainspired.com.au/blog/wp-content/uploads/2007/07/stairway_to_success.jpg
Culture

127. Consistent message
Image: http://dallasmorningviewsblog.dallasnews.com/megaphone-kid-cropped.jpg
Communications & message

128. Troaching
Mentoring
Image: http://chud.com/nextraimages/6-16%20kotter6.jpg
Learn

129. Pilot where acceptance
Communicate success
Image: http://exchange.ariba.com/servlet/JiveServlet/showImage/38-1171-1146/Pencil.jpg
Pilot & measure success

130. Wrap Up
Image: http://blogs.msdn.com/blogfiles/stevecla01/WindowsLiveWriter/Windows7forChristmas_12279/so-2008-12CAJJC4U2_thumb.jpg

131. Back to basics
Image: http://www.pure-essence.net/stuff/geekyTshirts/c%20dos.jpg

132. Start with software devs
Image: http://www.microsoft.com/web/media/headers/vs-hero.jpg

133. Or start with the business
Image: http://i2.cdn.turner.com/cnn/2010/TECH/innovation/06/30/microsoft.2010.wired/t1larg.microsoft.office.courtesy.jpg

134. Visualise tasks
Image: http://images.jakeludington.com/vista/defend_your_wow.jpg

135. Focus on value
Image: http://theinspirationroom.com/daily/print/2009/10/windows_7_simplify_my_pc.jpg

136. Eliminate risk
Image: http://toastytech.com/guis/bobboot1.gif

137. Definition of done
Image: http://www.arkhipov.com/blog/ShipIt-new.jpg

138. Make it fun
Image: http://home.iprimus.com.au/bobb777/assets/images/Spider-Solitaire-Win7.jpg

139. Kaizen (Improve)
Image: http://bink.nu/blogs/news/linuswin7_084F3D27.jpg

140. Whose Idea? Who Cares!
Image: http://news.softpedia.com/images/news2/I-m-a-PC-and-Windows-7-Was-My-Idea-Video-Ads-Available-2.jpg

141. Questions ??
Craig Smith
http://www.suncorp.com.au
http://www.agileacademy.com.au
craig.smith@suncorp.com.au
@smithcdau
Suncorp is one of Australia and New Zealand's largest diversified financial services providers, supplying
banking, insurance and wealth management products to around 9 million customers through well-
established and recognised brands such as AAMI, Australian Pensioners Insurance Agency, Shannons,
Vero, Asteron and Tyndall, as well as Suncorp and GIO. Today, Suncorp is Australia's fifth largest bank
and second largest domestic general insurance group, with over 16,000 staff. Suncorp has
representation in 450 offices, branches and agencies throughout Australia and New Zealand.
(http://www.suncorp.com.au)
The Agile Academy is the next wave in Agile learning and collaboration. Designed for IT professionals,
the Agile Academy is a knowledge hub that promotes Agile related learning, knowledge sharing and
capability development across the IT industry. We offer an integrated curriculum of leading edge
courses across the entire solution development life cycle, covering all roles at varying levels.
(http://www.agileacademy.com.au)