Our 7th annual Smart Water 2018 conference takes place in London next April

1. www.smart-water-systems.com
Register online or fax your registration to +44 (0) 870 9090 712 or call +44 (0) 870 9090 711
SPECIAL RATES AVAILABLE FOR UTILITY & PUBLIC SECTOR ORGANISATIONS • GROUP DISCOUNTS AVAILABLE @UtilitiesSMi
#SmartWaterSystems
The industry-leading meeting for empowering the next
generation of smart systems in the global water industry
SMi present its 7th annual conference on…
Smart Water
Systems
WORKSHOP: 24TH
CONFERENCE:
25TH - 26TH
APRIL
2018
Holiday Inn Kensington Forum, London, UK
BOOK BY 15TH DECEMBER AND SAVE £400 • BOOK BY 31ST JANUARY AND SAVE £200 • BOOK BY 28TH FEBRUARY AND SAVE £100
NEW FOR 2018:
• Gather first hand insight into the challenges facing
water utilities due to changing regulations, as well
as the lessons learned from previous rollout projects
• Learn the hidden value of information that can be
extracted from smart systems and how to handle
this new data
• Discover the cutting-edge technologies and pilot
projects that could change the future of the smart
water industry
• Find out the best solutions for customer-related
issues through consumer engagement analysis and
behavioural mapping
• Develop an improved water economy by hearing
about water challenges and how to maximize your
resources
• Hear from industry thought-leaders from the likes
of Ofwat, Thames Water, Vitens and many more,
to benchmark against the pioneers in smart water
systems
CHAIR FOR 2018:
• Jeremy Heath, Innovation Manager, Sutton and East Surrey Water Plc
FEATURED UK SPEAKERS:
• David Black, Senior Director of Water 2020, Ofwat
• Andrew Tucker, Water Efficiency and Affordability Manager, Thames Water
• Ben Earl, Water Efficiency Manager, Southern Water
• Bob Stear, Deputy Chief Engineer, Severn Trent
• Steve Kaye, Head of Innovation, Anglian Water
• Gary Smith, Head of Integrated Management Systems
and Asset Information, Dwr Cymru Welsh Water
FEATURED INTERNATIONAL SPEAKERS:
• Kevin Murray, Metering Technology and Solutions Specialist, Irish Water
• Jan Gooijer, Head of Innovation, Vitens N.V
• Bert de Winter, Chief Innovation Officer, De Watergroep
• Steven de Schrijver, Chief Operations Officer, Water-Link
• Adrian Campos Gibert, Automation and Control Engineer, Acciona Agua
PLUS AN INTERACTIVE HALF-DAY PRE-CONFERENCE WORKSHOP
Tuesday 24th April 2018, Holiday Inn Kensington Forum, London, UK
A Data Driven Approach to Managing Water Networks
13.30 - 17.00
Workshop Leaders: Dene Marshallsay, Director, Artesia Consulting
and Joseph Sanders, Technical Lead – Asset, Artesia Consulting
SPONSORED BY

2. LETTER FROM THE CHAIR:
Dear Participants,
We are absolutely delighted to welcome each of you to SMi’s Smart
Water Systems 2018 conference.
In recent years we have seen a rapid growth in interest in smart water
systems. This has been fuelled by heightened consumer expectation
that we should understand our water networks and take proactive
action, in addition to the emerging technological developments
in Internet of Things (IoT) communications and data processing.
Wholesalers, retailers and the supply chain are all participating in trials.
What remains difficult to understand and quantify is the potential costs
and benefits of such systems, and as PR19 preparations increasingly
focus our minds on these complex questions, we are all coming under
increased pressure to provide answers.
The conference will therefore allow for informative presentations from
subject matter experts in all areas related to smart water systems, and
thereby provide a tremendous opportunity for meaningful discussion.
We look forward to seeing you there!
Jeremy Heath, Innovation Manager,
Sutton and East Surrey Water
08.30 Registration & Coffee
09.00 Chairman’s Opening Remarks
Jeremy Heath, Innovation Manager, Sutton and East Surrey Water
CUSTOMER ENGAGEMENT: USING WATER WISELY AND PRICING FAIRLY
KEYNOTE ADDRESS
09.10 UK water industry: regulating for innovation and smart water
• Data, systems, customers and innovation
• Approach to 2019 price review (PR19)
• Development of wholesale markets
David Black, Senior Director of Water 2020, Ofwat
09.50 Session Reserved for Advizzo
10.30 Morning Coffee
CASE STUDY
11.00 Maximising the benefit of smart water data
through efficiency and customer engagement
• Delivering UK’s largest water efficiency programme
• Customer engagement through smart data
• Incentivising customer behaviours
Andrew Tucker, Water Efficiency and Affordability Manager,
Thames Water
PANEL DISCUSSION
11.40 How will smart metering play a role in strategies
towards PR19 goals?
• Collection and communication of data to
customers and the wider public
• Meeting expectations of network resilience and affordability
• Digitisation as the only path for innovation and improved efficiency
Moderator: Jeremy Heath, Innovation Manager, Sutton and East
Surrey Water
Panellists: Ben Earl, Water Efficiency Manager, Southern Water
Andrew Tucker, Water Efficiency and Affordability Manager,
Thames Water
Bob Stear, Deputy Chief Engineer, Severn Trent
12.20 Networking Lunch
CASE STUDY
13.20 Utilising smart meters and engaging communities
to help incentivise customers to lower consumption
• Water efficiency and the affordability agenda
• Community rewards
• Gamification to achieve results
Ben Earl, Water Efficiency Manager, Southern Water
ADVANCED SMART METERING INFRASTRUCTURE:
FROM SENSORS TO DASHBOARDS
14.00 Achieving Measurable Results, the Power of WaterSmart Software
• We will discuss the power of behavioural science in improving
water efficiency; including the definition of descriptive and
injunctive norms, default options, goal setting, and public
commitment
• WaterSmart will share the program design used in South
Staffordshire’s pilot program
• Early results of the program will be shared, including changes
in water use efficiency and customer satisfaction.
Peter Yolles, Founder, SmartWater Software
CASE STUDY
14.40 Reducing leakage by 15% over the next five years
– the role for Innovation
• Leakage - the challenge and opportunities
• Constructing a Technology Roadmap
• Innovation trials and opportunities to support
• The role for (really) smart metering
• Embedding Innovation that delivers
Bob Stear, Deputy Chief Engineer, Severn Trent
15.20 Afternoon Tea
CASE STUDY
15.50 Anglian Water Shop Window – Smarter Water
• The Anglian Water Shop Window demonstrates how
to drive operational efficiencies through real time
control of assets
• Multi parameter sensors play a big part in providing data,
creating an internet of things, improving reliability of assets
and delivering improved customer service
• Smart meters are being used in the Shop Window not only to
influence supply and demand but to monitor the network and
also influence customer behaviour
Steve Kaye, Head of Innovation, Anglian Water
DATA MANAGEMENT STRATEGIES – DATA PROTECTION
AND “BIG DATA” CHALLENGES
CASE STUDY
16.30 Operating Intelligence: Using data in conjunction
with the role of the employee experience in
a learning organisation
• How can we operate and utilise data more intelligently to
achieve our key KPIs?
• Engaging field teams to collect better quality data for asset
management
• Case Study: Northumbrian’s employee experience strategy
through data-communication developments
- Changing how we deliver information to our teams
- Optimising on intuitive technology experiences - Wearables,
Voice, etc.
- Understanding the data for intelligent decision-making
- Short, medium, and long-term roadmap and our broader
digital strategy
Martin Jackson, Head of IS Strategy and Enterprise Architecture,
Northumbrian Water
17.10 Chairman’s Closing Remarks and Close of Day One
Register online at www.smart-water-systems.com
Smart Water Systems
Day One | Wednesday 25th April 2018 www.smart-water-systems.com
Official Media Partners

3. Alternatively fax your registration to +44 (0)870 9090 712 or call +44 (0)870 9090 711
MARKETING OPPORTUNITIES
Want to know how you can get
involved? Interested in promoting
your services to this market?
Contact Teri Arri, SMi Marketing
on +44 (0) 207 827 6162 or email:
tarri@smi-online.co.uk
Smart Water Systems
www.smart-water-systems.com Day Two | Thursday 26th April 2018
Supported by
08.30 Registration & Coffee
09.00 Chairman’s Opening Remarks
Jeremy Heath, Innovation Manager, Sutton and East Surrey Water
INTERNATIONAL BENCHMARKING FOR SMART WATER NETWORKS
KEYNOTE ADDRESS
09.10 A vision for the evolution of water metering into a world of
smart sensors
• Recognising the value of unintended consequences of
rapidly changing circumstances
• Evolving service opportunities as meter and sensor costs
decline
• A landscape of smart cities and smart utilities
• Leveraging the opportunity of the architecture to deliver
new services
• Integration of consumption measurement devices into
a universal approach
Kevin Murray, Metering Technology and Solutions Specialist,
Irish Water
CASE STUDY
09.50 Vitens Utility – smart grid in a connected society
• Vision: why do utilities need a smart grid?
• Initial steps: sensoring and monitoring
• Need for advanced analytics
• Next steps: building a business case
• Connect with a digital society
Jan Gooijer, Head of Innovation, Vitens N.V
10.30 Morning Coffee
CASE STUDY
11.00 Smart metering: Enhancing customer intimacy
and efficient water management
• Advanced metering analytics: new insights for water and
energy conservation
• Customer engagement
• Platform architecture & data protection
• Timeline
Bert de Winter, Chief Innovation Officer, De Watergroep
CASE STUDY
11.40 From commodity to service in the water industry:
Smart systems enable the transformation
• creating value through smart meter roll-out
• proactive flooding detection
• monitoring decentralized, circular drinking water production
• integrated multi-utility asset management
Steven de Schrijver, Chief Operations Officer, Water-Link
12.20 Networking Lunch
EXPERIMENTAL APPROACHES TO SMART WATER SYSTEMS
13.20 An experimental approach to unravelling the advantages
of big data in the distribution grid
• The benefits of hourly consumption measurements
from all consumers
• Mapping and categorising water loss using hourly
measurements
• Improving the early detection of leaks and bursts
• Creating value from distributed pressure sensors
• Quantifying the benefits of creating districts with
separate water balances
Kristian Rokkjær, Head of Product Management,
Water Systems, Kamstrup
Dr. Lasse Kragbæk Vilhelmsen,
Data Scientist, Kamstrup
14.00 PANEL DISCUSSION
Everything is going smart, so where do we reposition?
• What is the value or business case for smart water?
• How can we develop the “Smart” vision further?
• What are the barriers and linkages with the wider utility
industry?
• What are the research and innovation needs?
Moderator - Jeremy Heath, Innovation Manager,
Sutton and East Surrey Water
Panellists - Steven de Schrijver, Chief Operations Officer,
Water-Link
Jan Gooijer, Head of Innovation, Vitens N.V
Bert de Winter, Chief Innovation Officer, De Watergroep
CASE STUDY
14.40 Acciona Agua - Integrating smart water solutions
• Approaching the integration concept
• Setting benefits of smart water network integration
• Implementation strategies: paradigm shift
• SW4EU project in Burgos (real scenario)
Adrian Campos Gibert, Automation and Control Engineer,
Acciona Agua
15.20 Afternoon Tea
LONG-TERM BENEFITS OF MOVING TO SMART
CASE STUDY
15.50 The delivery of complex data in an operational
environment - can new technology make our
life easier?
• Outline of Dwr Cymru Welsh Water’s award-winning move to
“smart” for Operational Colleagues using augmented (AR)
and virtual reality (VR)
- Presenting complex operational information via wearable
technology
• Considering the future of smart systems through new
technology and how this can aid our asset management
and information systems
• What impact does the move to smart technologies have on
our data management operations?
- Big data and data handling techniques
• How we are harnessing new technologies to get the most
usable and useful data to meet our future visions
Gary Smith, Head of Integrated Management Systems
and Asset Information, Dwr Cymru Welsh Water and
Natalie Jakomis, Head of Data, Dwr Cymru Welsh Water
16.30 Applying behavioural insights to energy, environment
and sustainability
• What are ‘behavioural insights’?
• The EAST framework: Four simple ways to apply behavioural
insights
• Case Study: Can smart meters effectively help reduce
energy consumption among UK households?
Carolin Reiner, Associate Advisor, The Behavioural Insights Team
17.10 Chairman’s Closing Remarks and Close of Day Two

4. A Data Driven Approach to
Managing Water Networks
Overview of the workshop:
Managing water networks efficiently is facing a number of
challenges from aging infrastructure, growth in population,
climate and the environment, and growing expectations
from customers and regulators. To meet these challenges, we
must make better use of existing data and new data to help
manage the assets, the demand, the operating conditions
and how we respond to incidents. In other words using timely
data to underpin decisions and the deployment of resources.
Why you should attend:
This workshop will explore the options for using data
analytics and visualisaton to help operate water networks
more efficiently. It will discuss the maze of potential
communication systems that are becoming available to
getting data from the network. It will present some of the
algorithms that are currently being used and the processes
for accessing data and keeping it live. Attendees will get
the opportunity to then discuss the needs and challenges in
moving to smarter networks in a workshop style session. There
will be the opportunity to share challenges and take away
ideas for potential solutions.
Programme
13.30 Workshop registration and welcome coffee
14.00 Workshop Leader Introduction
14.15 Session 1: Smart Network Challenges and how
data driven solutions can help
• ODI performance
• Customer service
• Big data
14.45 Session 2: Data, communication and visualisation
technologies, what’s here and what’s coming
• Situational awareness
• Business intelligence
• 360 data communication
15.30 Afternoon Tea and Networking Break
16.00 Session 3: Workshop session – Needs and
opportunities,
• Leakage reduction
• Interruptions to supply
• Resilience of network
16.30 Session 4: What have we learned, lessons and
potential solutions to take away. Showcasing
specific solutions.
17.00 Closing Remarks from Workshop Leader
and End of Workshop
About the workshop leaders:
Dene Marshallsay - Director of Artesia Consulting
and consultant specialising water supply and
resource management. Key experience includes:
leakage and water loss management, water
balance audits, demand management and forecasting,
micro-component analysis of water use, network
monitoring, smart networks and smart metering. He has
additional experience in supply demand planning, policy
development and regulation. Dene also Chairs the Future
Water Networks Hub for the Future Water Association. Dene
has over 28 years’ experience in the UK and international
water industry.
Joseph Sanders - Joe is Technical Lead – Asset
Strategy at Artesia Consulting and over 10 years’
experience developing strategies around water
networks, including leading the successful below
ground asset package for a water company at the last
price review. He has experience of network failure and
consequence modelling and cost benefit optimisation of
water network strategies. He also has extensive knowledge of
leakage calculation techniques as well as the components
required for leakage assessments. He has a PhD in plastic
water pipe degradation from Imperial College.
About the organisation:
Artesia Consulting provides specialist consultancy in water
resource management, water efficiency and conservation,
leakage and water loss management, demand
management, smart networks, data analytics and asset
strategy. Artesia has a multi-disciplinary team with extensive
experience of work in the UK and international water supply
industry. Working as a team, we bring a wide range of skills,
knowledge, perspective, experience and personality to
each project we undertake.
Workshop Leaders:
Dene Marshallsay, Director, Artesia Consulting and
Joseph Sanders, Technical Lead - Asset, Artesia Consulting
HALF-DAY PRE-CONFERENCE WORKSHOP
Tuesday 24th April 2018
13.30 – 17.00
Holiday Inn Kensington Forum, London, UK

5. Sponsored by
Advizzo
Advizzo is a London based software company doing
customer engagement software for water utilities.
The company uses the combination of data science
and behavioural science to better engage the end
consumers at taking specific actions such as increase
thedigitalisationandconsumethewatertheyjustneed.
www.advizzo.com
Diehl Metering
Diehl Metering produces more than 7 million meters
and 4.6 million wireless communication modules a
year for our international customers supplying water
and energy. We help utilities all over the world to save
money and energy using high quality meters and
cutting edge IoT digital communications.
www.diehl.com/metering
Kamstrup
Kamstrup’s smart water metering solutions combine
the latest ultrasonic technology and next-generation
remote reading with advanced data analysis and
state-of-the-art leakage surveillance.
We deliver solutions in all shapes and sizes. From
individual meters and remote reading systems to fully
automated service solutions. Despite every project
being unique, the starting point is always the same.
You, the customer.
www.kamstrup.com/water-metering
SPONSORSHIP AND
EXHIBITION OPPORTUNITIES
SMi offer sponsorship, exhibition, advertising
and branding packages, uniquely tailored to
complement your company’s marketing strategy.
Prime networking opportunities exist to entertain,
enhance and expand your client base within
the context of an independent discussion
specific to your industry.
Should you wish to join the
increasing number of companies benefiting
from sponsoring our conferences please call:
Andrew Gibbons on +44 (0) 20 7827 6156
or email: agibbons@smi-online.co.uk
Smart Water Systems
www.smart-water-systems.com

6. SMART WATER SYSTEMS
Conference: Wednesday 25th & Thursday 26th April 2018, Holiday Inn Kensington Forum, London, UK
Workshop: Tuesday 24th April 2018, Holiday Inn Kensington Forum, London, UK
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www.smart-water-systems.com
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