Webinar Recording: https://www.panagenda.com/webinars/why-you-need-monitoring-to-keep-your-microsoft-365-journey-successful/ "Why should you even care about end-to-end monitoring and User Experience Monitoring?” Spoiler alert, you should! In a world where Microsoft 365 and hybrid/remote work are becoming the norm, not the exception, you should be able to support your users end-to-end. Wherever they are and at whatever time. But with services in the cloud and users constantly moving around between home / remote networks as well as company-controlled infrastructure, traditional methods often struggle. Leaving out important factors that can impact your user’s ‘journey’ and giving you false or incomplete pictures of what’s really going on. Join this 30min session by Christop Adler with real-life examples to learn more about what User Experience end-to-end monitoring really is, why it’s not the same as what traditional monitoring solutions offer and, most importantly, why it matters and what you should expect from it. In this session we will talk about - Traditional monitoring techniques vs modern - ‘Expected normal’ vs industry benchmark monitoring. - How User Experience Monitoring can help ensure quality of service, lift user satisfaction and drive productivity. - Why other companies who started using it, can’t do without anymore. - How you can greatly increase your user’s satisfaction rates and overall Microsoft 365 cloud success.

1. Upgrade Your Time
M365 MONITORING ESSENTIALS
Why you need monitoring to keep your
Microsoft 365 journey successful
March 12th, 2024

2. Christoph Adler
Head of Solution Consulting
christoph.adler@panagenda.com
Host & Speaker
Femke Goedhart
Product Marketing Manager
& Business Consultant
femke.goedhart@panagenda.com

3. Before We Start
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4. Agenda
➢ About panagenda
➢ Why do we have the need to monitor Microsoft 365?
➢ Traditional Monitoring vs. Digital Experience Monitoring
➢ Customer Examples using OfficeExpert TrueDEM
➢ Q & A

6. About panagenda
• Founded 2007, privately owned and funded
• HQ in Vienna (Austria)
• Offices in Germany, USA and The Netherlands
• panagendians work from >20 different locations

7. MILLION
LICENSES
15
REDUCE
INFRASTRUCTURE
WORKLOAD
COST
ANALYZE
APPLICATIONS
SERVERS
MAIL
MANAGE
NOTES
NOTES WEB
NOTES MOBILE
www.panagenda.com
Your
Upgrade
Time
OPTIMIZE
MICROSOFT 365
MICROSOFT TEAMS
AND MORE

8. Upgrade Your Time
Why do we have the need to
monitor Microsoft 365?

9. Everything changed in 2020 with the covid-19 pandemic
• Starting March 2020 a massive growth in the number of employees working
remotely
• Currently still > 25% of all employees* work (partially) remote
• Company data centers struggled to cope with so many people coming from
outside the local network.
• SaaS/Cloud solutions like Microsoft 365, Google Apps and others filled the void
• What does this mean for IT departments?
– No or limited control about the technical environment
– Non-managed networks → routers, repeaters, bandwidth, quality, latency, Wifi vs. Ethernet, etc.
* Employed persons working from home - German
Federal Statistical Office (destatis.de)

10. Some numbers …
• > 2.3 million companies with > 400 million users use Microsoft 365
• ~300 million daily users use Microsoft Teams
• More than 30 Apps and countless Add-Ins and connected Apps
With this, Microsoft 365 has permeated nearly every level of business process and is
critical to the operations of many organizations
https://www.statista.com/statistics/983321/worldwide-office-365-user-numbers-by-country/#:~:text=Microsoft%20365%20is%20used%20by,using%20the%20office%20suite%20software

11. We need monitoring for Microsoft 365, because it
• is crucial for maintaining reliability, stability and optimal performance
• helps understand trends in usage, behavior and resource utilization
• allows you to detect issues before they impact end users
In summary:
Monitoring is not just about reacting to problems → it empowers you to proactively
manage and enhance your digital services and keeps your employees productive.

12. Upgrade Your Time
Traditional Monitoring
Vs.
Digital Experience Monitoring

13. Traditional monitoring techniques...
• Real User Monitoring
• Synthetic Transaction Monitoring
• Endpoint Monitoring
• Network Monitoring
• Application Performance Monitoring
Cloud requires more: Focus on the ‘journey’
End-to-end User Experience monitoring
Monitoring

14. Scope & Focus
primarily centers around technology
performance. It assesses metrics
related to servers, networks, and
applications from an infrastructure
perspective.
shifts the focus to the end user
experience. It monitors how users
interact with applications,
infrastructure, availability,
performance and quality from the
end-user’s perspective and context.
Granularity & Insights
provides high-level aggregated data,
often lacking granularity. It might
inform you about overall trends but
doesn’t delve into individual user
data.
offers granular visibility. It allows
businesses to understand user
insights through advanced filtering
and real-time metrics.
Monitored Components
covers servers and services,
networks and applications.
extends beyond infrastructure to
also include user endpoints, apps,
web apps and API’s
Traditional Monitoring Digital Experience Monitoring

15. Company
Traditional ‘user journey’

16. Context is key!
Company

17. Example: Microsoft 365 → Teams

18. Example: Microsoft 365 → Teams
USERS DEVICE
- Device type
- Hardware
* CPU
* Memory
* Harddisk(s)
* GPU
* ...
- OS & OS version
- Teams version
- Attached devices
* Camera
* Headset
* ...
- Drivers
- Installed Software
- Current running processes
- Hardware consumption
LOCAL NETWORK
- Company or home network
- Managed vs. Non-managed
- Bandwith
- Quality
- Hop‘s (routing)
- Wifi vs. Ethernet
- If Wifi
* Signal strength
* 2,4 vs. 5 Ghz
* Volatility
- If Company network
* Switches
* Firewalls
* Proxies
* QoS
* 3rd-party SaaS Security
* ...
ISP NETWORK
- Direct Vs. VPN
- Hop‘s (routing)
- Bandwith
- Quality
- DNS
- Latency
MICROSOFT NETWORK
- Regional Ingress vs.
unexpected far away
- Authentication
- Hop‘s (routing)
- Bandwith
- Quality
- Service availability
- Service performance

19. Microsoft 365
And more ...

20. Digital Experience Monitoring
shifts the focus to the complete ‘User Journey’

21. Upgrade Your Time
Customer Examples
using OfficeExpert TrueDEM

22. TrueDEM M365
TrueDEM Advanced
www.panagenda.com
Client App
Accurately monitor all your devices
Network/ISP/MSFT
The entire path
Call Quality
Ensure your SLAs are consistently met
Quality of M365
services
True User Experience
OfficeExpert

23. Example: Identifying MS Teams Clients on 32-bit

24. Example: Identifying MS Teams Clients < v1.7

25. Example: Understanding the Users Connectivity Journey - I
USER A

26. Example: Understanding the Users Connectivity Journey - II
USER B

27. Example: Understanding the Users Connectivity Journey - III
USER
C(hris)

28. Example: Understanding the Users Connectivity Journey - IV
USER
C(hris)

29. Example: Microsoft 365 Environment Status - Good

30. Example: Microsoft 365 Environment Status with issues

31. Example: Microsoft 365 Environment Status with issues

32. Example: Microsoft 365 App Status with issues and solution

33. Digital Experience Monitoring
shifts the focus to the complete ‘User Journey’

34. Your Feedback Matters to Us
THANK YOU!
THANK YOU!
Q & A

35. Register Today >
April 9th, 2024 | 10:00am EDT | 16:00 CEST
Christoph Adler
Head of Solution Consulting
panagenda
Why device, WIFI, and ISP insights are
crucial to supporting remote M365 users
M365 monitoring essentials
W E B I N A R