1. The document discusses a project to redesign the website of Sviluppo Italia, a public administration enterprise in Italy, to make it easier for citizens to find information. 2. The new design uses a "multidimensional navigation" approach based on facets or attributes to allow multiple ways to search for content. 3. User testing showed some improvements in usability but also challenges, such as reducing the number of search options to avoid null results. The redesign aims to make the user experience simpler and more successful.

4. Main idea Move from a hierarchical architecture to a multidimensional one Listen to the users requests for a better findability of the information Give the same importance to our viewpoint and his freedom of choice Filling the gap between a public administration enterprise and its clients

5. What do we want to achieve our clients could find the information they needed the information could be find in an easy and more quickly way the user is the king and we work for him Design a completely new website

9. Some important question Is it possible to apply an e-business website logic to a public administration portal? How can we make it easier for users to find documents on our website? Can we successfully imagine search methods that will offer users maximum information access as well as new business ideas? How can we improve not only info-searching but also user experience ?

16. How facets work in our portal How much money can I have? Can I require it? What can I do? What kind of help can I have? Where can I use it? MICROIMPRESA a financial tool aimed at starting up a business with some partners

19. Facets: the push & pull strategy THE CLIENTS TAKE WHAT THEY NEED PULL WE PROMOTE OUR PRODUCTS PUSH 3 false facets What do we offer – Highlights – Who we are 3 true facets who you are – where – what do you need

20. Guided search form In the facet form content is associated by selecting the categories in the 3 pure facets form. In facet navigation we would find all the pages dealing with our XYZ funding scheme indiscriminately at the same level . We apply the form only to the first page of each content , the only ones that would be front-end identified. Facets: how do they work?

22. Evolving search Evolving search is a backoffice tool that gives to the user not only the right answer but the perfect answer for him. We are creating a system based on related items, where the principal contents are semantically connected with other contents. The evolving search explores all the related items and offers them as search results and related documents.

23. Guided search Offers a valid alternative to multidimensional navigation Allows cross-linking between facets It’s possible to refine search possibilities by using sub-categories

26. Shortcuts Create shortcuts or easy paths for new users towards the most clicked areas New users can reach their information as quickly as possible Shortcuts Users tend to visit some areas of the portal more than others, and are interested in some financial instruments and not in others

27. Living thesaurus The thesaurus behind our search system can enrich itself by absorbing terms used by clients 100 words most frequently searched by our users Living thesaurus Users can insert terms in the free search box “ Why not exploit these words to create another kind of content classification? ” Combine folksonomy’s ability to grasp aboutness with the authority and findability offered by a professional thesaurus.

33. Re-finding Social publishing Social tagging Social media Company blog Our user co-operates, interacts in an autonomous way We meet our clients need by communicating in a straightforward way We make our client’s life easier by reminding him what has visited What do we see in our future? 1 2 3

34. New tools, new challenges Search history storage: recognize the user through different navigation sessions (refinding). Social media: our press release and news in a RSS compliant form. Social tagging: integrate the clients keywords in an automatic way into the thesaurus. Making visible the words searched more often. Corporate blog: t o get closer to the users and to talk them more directly Social publishing: our clients could write their on success stories in a dedicated area. 1 2 3