The Sustainable Development: the Role of the Social Partners

EFFAT- Filcams CGIL, 27th april
2004 Eretria -
gabriele.guglielmi@filcams.cgil.it
GSEE - ETUC
European Conference
The Sustainable Development and
the Role of the Social Partners
27th april 2004 Eretria
Federazione Italiana Lavoratori Commercio Alberghi Mense
Servizi
http://www.filcams.cgil.it
http://www.effat.org/

2004 Eretria -
FILCAMS Italian Workers Federation Trade, Hotels,
Catering, Services (294.235 members in 2003) is the category
trade union of
CGIL Italian General Confederation of Workers (5.515.530
members in 2003)
FILCAMS takes care of workers in tourism and join the:
European Federation of Food, Agriculture and Tourism trade
unions
Union internationale des travailleurs de l’alimentation, de
l’agriculture, de l’hôtellerie-restauration, du tabac et des
branches connexes
Federazione Italiana Lavoratori Commercio Alberghi Mense
Servizi
http://www.filcams.cgil.it
http://www.effat.org/

2004 Eretria -
ETLC
The European Trade Union Liaison Committee on Tourism
(ETLC)
is a coordination platform of the European Industry Federations EFFAT, ETF and UNI-
Europa and the Global Union Federations IUF, ITF and UNI, representing workers in the
tourism sector

2004 Eretria -
The tourism dimension
Wto (World Tourism Organization)
2001 - 693 milion of tourism’ arrivals
2020 - 1 billion of tourism’ arrivals
despite of all tragic events such as september the 11 th
the second resources of the 3rd world, after petrol,
is TOURISM
petrol is not in all countries
tourism can be all over

2004 Eretria -
European countries are:
1st Incoming destination (people visiting us)
a huge Outgoing destination( our people
travelling abroad)

2004 Eretria -
Tourism values
peace and safety
destinations carrying capacity
environmental’s quality
cultural and customs’ differences
good working’s quality conditions
All these values are essential tools to
provide good services

2004 Eretria -
Steps to sustainability
1977 Stockolm
1992 Rio de Janeiro
2002 Johannesburg
sustainable development
is a balance among
ENVIRONMENTAL- SOCIAL rights
ECONOMIC iusses

2004 Eretria -
The tourism sustainable dimension
consists into:
how much “richness” remain in the destination
how much “richness” goes to the local community

2004 Eretria -
The tourism sustainable dimension
the trade union thinks that
one of the solution can be: to support
the WTO (World Tourism Organization )
to relieve poverty
to spread tourists all around the year
and all around the world countries

2004 Eretria -
November 2002 EFFAT and ETLC Position
The social dimension of sustainable development
Sustainable development of European tourism can
only be guaranteed when - alongside the economic
aspects and protection of the environment and cultural
heritage - the highest priority is given to the creation of
sustainable employment in the sector.
-

2004 Eretria -
The social dimension of sustainable development
The main objectives for a tourism in Europe that is socially
sustainable are:
- acceptable working conditions, not inferior to those of other
sectors
- fair pay, reflecting the quality of the service provided
- the possibility of professional and career training
- equal opportunities
- quality work
- freedom of association, recognition of trade union
organisations and collective bargaining

2004 Eretria -
Market concentration in European tourism
Tourism is a complex economic and social sector
The Tourism sector and tourism suppliers’ chain activities produce
goods and services for tourists.
A small number of companies, operating trans-nationally,
horizontally and vertically integrated dominate today’s tourism
business.
These companies exploit their dominance in price negotiations with
local suppliers in the tourism destinations.
In the labour-intensive tourism sector, this decline in travel prices
has also impacted the working conditions

2004 Eretria -
In the transport sector, the wild liberalisation have caused a
reduction of maintenance, reduced safety, an increase in risks to
the health of workers and travellers
the multiplication of “low cost” companies have a consequent
further worsening of safety conditions and quality of work.
.

2004 Eretria -
to spread trough the tourists the message that socially responsible
and environmentally sustainable tourism has its price.
Sustainable tourism that is not only economically feasible but also
environmentally compatible and socially responsible cannot only aim
at lowering costs

2004 Eretria -
Social responsibility of companies CSR
Hopily the European Union will take into consideration the Trade Union
proposals and will fast approuve the Green Paper on CSR
Companies can only make a contribution to sustainable development
when they make social and environmental concerns an integral part of
management.
Companies only do genuine justice to their social responsibility when
they involve their employees and their representatives in the planning,
implementation and evaluation of such measures.

2004 Eretria -
The Responsibilities of the European Union in ensuring
Socially Sustainable Tourism
Public subsidies for the projects of companies must only be granted to
initiatives that make explicit reference to respecting the social clause,
that undertake to develop forms of qualified employment, to apply
collective agreements and to operate giving precedence to the
participation of workers and their free trade union representation

2004 Eretria -
Which Trade Union Initiatives are needed?
Sustainable development cannot be realised without the
involvement of workers and trade unions
negotiations on sustainable development must be developed
with the transnational companies in the tourism sector with a
view that such negotiations yield positive results beyond the
confines of the European Union, particularly in relation to the
populations of the destination countries of outgoing tourist
flows
Sustainable development must be the object of information
and consultation within European Works Councils

2004 Eretria -
…. and some projects
.
Networks to monitor the accounting practices and social responsibility of
companies must be developed and managed within the international trade
union organisations, and between the trade union organisations of the
various countries.
In october 2003 UITA adopted these decisions and some projects are develop , some examples:
“Influence of CSR pratices on the quality of employment” (Filcams CGIL, Fisascat CISL,
Uiltucs UIL, FECOHT CC.OO., CFDT Services; affilieted to IUF-UITA)
Corporate Social Responsability UP SIDE DOWN (CSR UpSiDo) Filcams CGIL
FECOHT CC.OO., CFDT Services with EFFAT’s support

2004 Eretria -
UITA
“Influence of CSR pratices on the quality of employment”
(Filcams CGIL, Fisascat CISL, Uiltucs UIL, FECOHT CC.OO., CFDT
Services; affilieted to IUF-UITA)

2004 Eretria -
Corporate Social Responsability UP SIDE DOWN (CSR
UpSiDo)”,
submitted under Budget heading 04.03.03.02 VP/2004/003
The objectives of the project are:
It is a button up approach that becomes essential for reading and
interpreting the CSR (Corporate Social Responsibility) from the workers
point of view.
C.S.R. UP SIDE DOWN (UpSiDo).
To predispose an experimental model of investigation on the routines of CSR
that allows to analyse the business practices from the point of view of the
workers, therefore from inside the firm and from the lower part upward; such
model will have the acronym:
BURT (Bottom Up Research’s Tool);

2004 Eretria -
Corporate Social Responsability UP SIDE DOWN (CSR
UpSiDo)”,
submitted under Budget heading 04.03.03.02 VP/2004/003
To inform – train the trade-union representatives trough a shared
model:
 what is CSR?
 how to analyse the CSR from specific points of view: workers, women,
disabled people, costumers, environment
The project’s goal :
To train at least three partner trade unionist , that will became trainers of
other 18 trade union representatives of workers in the enterprises and they
will disseminate, in at least 3 countries

2004 Eretria -
The Tour Operators’ Initiative (TOI) is a network of tour operators
committed to introducing sustainability into their business practices.
The Initiative has been developed by tour operators for
tour operators with the support of the United Nations Environment
Programme
(UNEP)
the trade union’s contribution to the TOI project ,is the
insertion on the guide lines of the item :

2004 Eretria -
“State types of information requested from suppliers, by type, on
their:
(a) Environmental …
(b) Social practices and performance.
Include: Community and staff development, indigenous and tribal
people’s rights, formal employment contracts, social security,
working conditions according to ILO Convention 172, equal
treatment, non-discrimination, recognition of independent trade
unions and application of collective bargaining agreements, health
and safety committees, policies excluding child labour as defined by
ILO, programmes to combat commercial sexual exploitation of
children, and to combat and mitigate the social impacts of
HIV/AIDS.”

2004 Eretria -
FEDERTURISMO enterprises association and FILCAMS
FISASCAT UILTUCS trade unions association
have insert, in the national agreement for Tourims sector, the following iusses
Rome 02nd February 2004
1. ECPAT protocol
2. protocol to protect minors in the job’s field and to garantee
basic rights for all the workers in the international corporate

2004 Eretria -
•EBIT and Corporate Social Responsability
EBIT is formed by trade unions and tourism’s enterprises and has involved CSR on severals
aspects:
- experiences on sustainable development i.e. TOI Project
- cooperation with Si Può, no profit association acting in tourism and disabilities, into
training courses, finalized to welcome clients with disabilities in the tourism’s industry ,
the project’s name :
“Italy, a country for all: the quality of tourism services for clients with special needs”
- Adoption of ECPAT code of conduct

2004 Eretria -
ECPAT code of conduct
Code’s sintesys
In particular Tour Operators and Travel Agents commit themselves:
1. to inform and to update tourism industry personnel in Italy and in destination countries
on the phenomenon of sexual exploitation of minors;
2. to inform clients ..indicating its adoption of this Code of Conduct;
3. to insert in contracts with corresponding suppliers in destination countries: clauses
requiring them a. not to facilitate, in any way, contact between tourists and possible child
sex exploiters
…
8. to inform industry personnel of this Code of Conduct which shall be inserted in existing
national collective labour contracts as well as in individual labour contracts.
9. to include this Code of Conduct in all new labour contracts.

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