Tom Grant's presentation on the evolution of product launches. Many industry trends are changing the definition of launches, connecting them to specific business outcomes that are meaningful to the customer.
The document provides a checklist for product managers to successfully build a new product. It covers various phases of product development from ideation to development to go-to-market planning. The checklist includes questions around validating product-market fit, assessing the market and competitive landscape, gathering customer requirements, monitoring assumptions and risks, planning the product, tracking development, and planning the go-to-market strategy. Having such a comprehensive checklist can help product managers systematically think through all aspects of building a new product.
Product Management Playbook product inception to launchjhassemer
The document outlines a Lean Canvas for a product release called TruReport 4.0 MVP. It describes problems the business and clients are facing that the product aims to address, such as a lack of efficient and scalable reporting. The Lean Canvas provides the strategic rationale for the release, with the goal of creating a standardized reporting tool that streamlines processes, showcases the business' value proposition, and inspires users to optimize their media spending. Key information to be included on the Lean Canvas is described, such as the company vision, MVP goal, unique value proposition, and solution overview.
How to guide facilitating insightful focus groupsDemand Metric
This document provides guidance on facilitating insightful focus groups. It outlines the benefits of focus groups for collecting customer feedback and informing business decisions. Key steps include planning the session, recruiting the right participants, having an experienced facilitator, and quickly reporting conclusions. An action plan is given to define goals, establish a timeline, identify participants, choose a location, develop questions, and write a report on the findings.
Speed Wins: Launching new products and services. pptxPeter Eales
Learn how to get your products and services to market on time to enhance your range of services. Peter Eales gives practical examples and case studies for a range of businesses across all sectors, showing how to use product management for business growth. This session is a presentation for people in marketing and business owners. It shows how to work with customers and suppliers to test ideas, products and services using prototypes, MVPs (Minimum Viable Products which are like prototypes), and methods to save wasted time and cost. Peter shows the importance of good project management and how to adjust plans and tactics up to and after launch. It was originally a presentation given to 2014 to marketers and business owners.
Peter Eales is MD of o i solutions ltd and Marketing Manager at Hixsons Ltd. He is a CIM chartered marketer, CIM and IDM Fellow and ex regional chair, and Dorset CIM Vice Chair. A Dorset Community Foundation Board Member and Dorset Business Angels GM and Director. Previously a plc director and experienced product manager across the UK and Europe.
Proof of Concept: What It Is and How to Do it RightAdRoll
The document discusses proof of concept (POC), which is a test conducted to validate the feasibility of an idea or product before full development. A POC involves gathering customer feedback, creating a basic demo, outlining a roadmap to market, and telling a compelling story to investors. Conducting a thorough POC helps gain approval, identify issues early, attract funding, increase chances of commercial success, and save money compared to discovering problems later. The document outlines four essential steps for a POC: implement structured customer data, create and test a demo, create a development roadmap, and tell a story instead of using sales pitches.
Start Right -Finish Well Product Launch Processjerianasmith
A successful launch requires several elements coming together all at once.Forward Vision has developed a tried-and-true set of best practices to launch a product. Our aim is to provide the companies we work with the tools and a process that give them a competitive edge.
Sometimes SaaS companies are so focused on creating and improving the product, they neglect marketing it and improving the sales funnel. Companies without a marketing, PR, or growth team especially neglect it. Here, you'll learn five ways to increase your B2B SaaS revenue today.
The document provides a checklist for product managers to successfully build a new product. It covers various phases of product development from ideation to development to go-to-market planning. The checklist includes questions around validating product-market fit, assessing the market and competitive landscape, gathering customer requirements, monitoring assumptions and risks, planning the product, tracking development, and planning the go-to-market strategy. Having such a comprehensive checklist can help product managers systematically think through all aspects of building a new product.
Product Management Playbook product inception to launchjhassemer
The document outlines a Lean Canvas for a product release called TruReport 4.0 MVP. It describes problems the business and clients are facing that the product aims to address, such as a lack of efficient and scalable reporting. The Lean Canvas provides the strategic rationale for the release, with the goal of creating a standardized reporting tool that streamlines processes, showcases the business' value proposition, and inspires users to optimize their media spending. Key information to be included on the Lean Canvas is described, such as the company vision, MVP goal, unique value proposition, and solution overview.
How to guide facilitating insightful focus groupsDemand Metric
This document provides guidance on facilitating insightful focus groups. It outlines the benefits of focus groups for collecting customer feedback and informing business decisions. Key steps include planning the session, recruiting the right participants, having an experienced facilitator, and quickly reporting conclusions. An action plan is given to define goals, establish a timeline, identify participants, choose a location, develop questions, and write a report on the findings.
Speed Wins: Launching new products and services. pptxPeter Eales
Learn how to get your products and services to market on time to enhance your range of services. Peter Eales gives practical examples and case studies for a range of businesses across all sectors, showing how to use product management for business growth. This session is a presentation for people in marketing and business owners. It shows how to work with customers and suppliers to test ideas, products and services using prototypes, MVPs (Minimum Viable Products which are like prototypes), and methods to save wasted time and cost. Peter shows the importance of good project management and how to adjust plans and tactics up to and after launch. It was originally a presentation given to 2014 to marketers and business owners.
Peter Eales is MD of o i solutions ltd and Marketing Manager at Hixsons Ltd. He is a CIM chartered marketer, CIM and IDM Fellow and ex regional chair, and Dorset CIM Vice Chair. A Dorset Community Foundation Board Member and Dorset Business Angels GM and Director. Previously a plc director and experienced product manager across the UK and Europe.
Proof of Concept: What It Is and How to Do it RightAdRoll
The document discusses proof of concept (POC), which is a test conducted to validate the feasibility of an idea or product before full development. A POC involves gathering customer feedback, creating a basic demo, outlining a roadmap to market, and telling a compelling story to investors. Conducting a thorough POC helps gain approval, identify issues early, attract funding, increase chances of commercial success, and save money compared to discovering problems later. The document outlines four essential steps for a POC: implement structured customer data, create and test a demo, create a development roadmap, and tell a story instead of using sales pitches.
Start Right -Finish Well Product Launch Processjerianasmith
A successful launch requires several elements coming together all at once.Forward Vision has developed a tried-and-true set of best practices to launch a product. Our aim is to provide the companies we work with the tools and a process that give them a competitive edge.
Sometimes SaaS companies are so focused on creating and improving the product, they neglect marketing it and improving the sales funnel. Companies without a marketing, PR, or growth team especially neglect it. Here, you'll learn five ways to increase your B2B SaaS revenue today.
14 steps to build a professional reseller partner programDaniel Nilsson
Learn how to sell and promote your product / solution efficiently through a reseller partner network. The presentation gives you 14 detailed steps on how to build your own professional reseller partner program including tips and tools.
I created this presentation after doing extensive research on how to create professional partner programs. The data I have reviewed are from marketing experts, Gartner, reports, vendors and my own personal experience building several global partner programs.
The purpose of the presentation is to share my conclusions on how to build a successful partner program that works for any type of organization.
Please feel welcome to share your thoughts, insights or comments. I love feedback. You can send an email to info@daniel-one.com or visit my webpage www.daniel-one.com. I look forward to hear from you.
Some pictures can be a bit blurry when you view the presentation directly from the web. To see a high quality version of the presentation simply download it. If you have any questions please don't hesitate to contact me at www.daniel-one.com
This document discusses Agile Marketing and its key principles and processes. Agile Marketing uses self-organizing, cross-functional teams that work in frequent iterations to focus on delivering value to customers. It aims to drive growth through rapid feedback and emergent solutions. The process involves defining concepts, measuring performance through iterations of development, testing, and learning from launches. Agile Marketing prioritizes responding to change over rigid plans and values testing and data over opinions. It focuses on delivering customer value through collaboration, transparency, and frequent experiments.
Partner Program for Tech Startups - and not onlyJustyna Bak
The vast majority of the world’s most successful Tech companies have a thriving ecosystem of partners, ranging from systems integrators, consultancies, independent software vendors, developer communities to value added resellers and distributors.
“Partner Program Template” helps you prepare a compelling partnership pitch:
- Demonstrate understanding of your partner business and position your company as a valuable asset
- Scope out collaboration areas with concrete milestones
- Define success metrics and strategies to achieve them
Tips and tricks from our own account-based marketing programs, having to shirt from in-person to virtual workshops in response to the coronavirus crisis.
The document outlines an impact map for an iteration planning of the ABC Project. The impact map details 6 outcomes that need to be achieved including go-live preparation, simulation testing, and deployment of business and snapshot views. It identifies key actors and stakeholders involved such as various teams. It describes how the impact will be achieved through activities like the development lifecycle, meetings, and stakeholder engagement. The impact map also lists what needs to be done, including an iteration plan with prioritized stories, communication, and showcase plans.
At the Next Gen Customer Experience (CX) in Financial Services conference, Centerline's Marketing Change Management team presents two hypotheses on the importance of organizational balance and elevating your CX using data and innovation. As a key takeaway, the presentation included a CX Maturity Program to gauge your organizational CX maturity as well as helps identify goals and where to focus your efforts moving forward.
Roman Rossov: Product manager evolution in a high growth startupLviv Startup Club
Roman Rossov: Product manager evolution in a high growth startup
UA Online PMDay 2021
Website - https://pmday.org/online
Youtube - https://www.youtube.com/startuplviv
FB - https://www.facebook.com/pmdayconference
7 steps for creating the ultimate product-led growth strategy
A practical guide for B2B product leaders
Mickey Alon, Former CEO and co-founder of Insightera, CPO and co-founder of Aptrinsic (Gainsight PX).
May 2015 marked the final offering of Product Manager Imperatives at the University of Wisconsin-Madison’s Center for Professional and Executive Education. After 40 years of running these open enrollment corporate workshops on product management, UW-CPED has decided to focus exclusively on management and leadership training. This presentation is the condensed version of the final offering of Product Manager Imperatives. For a version of this presentation with links to videos, tutorials and other tidbits to demonstrate key points, look for this presentation at BrainSnacksCafe.
How do you successfully pilot, refine, and scale your account-based marketing...The Marketing Practice
This isn’t an account-based marketing ‘how to guide’, this is a collection of learnings and things we wish we (and our clients) had known when we first started ABM over 5 years ago.
We hope that by sharing these with you, you can avoid some of the recurring issues that stall ABM programs and ultimately demonstrate how valuable the first 12 months of an ABM program is.
The document provides a marketing plan template to help tech startups and other companies define and execute their marketing strategies. The template includes calendars to plan key milestones for preparing marketing materials such as roadmaps, messaging, demos and content assets. It also includes calendars to plan promotion activities like press releases, analyst briefings, industry events, social media, and sales enablement. The template provides guidance on how to use the calendars to align cross-functional work, set reasonable timelines, and track progress towards marketing goals.
The Fundamentals of User Adoption: What Changes and What Doesn't as You Scale...saastr
Rachel Orston - CEO / User IQ at SaaStr Annual 2018
More zeros on the sales forecast doesn’t always mean adding more complexity to your customer success strategy. What are the critical fundamentals every customer success team should master and what are some of the new metrics to adopt as you scale?
Why Product-Led Growth is the most effective GTM strategyMickey Alon
This document discusses how a product-led growth strategy can be more effective than traditional sales-led approaches. It advocates building products that drive customer acquisition, retention, and expansion through early access and personalized onboarding. Key aspects include focusing on product usage metrics to identify high-value customers, continuously optimizing the first user experience, and ensuring alignment between product, sales, and success teams around a north star metric. Adopting this approach can result in benefits like better correlating user behavior with buying intent and building products customers love.
Voice of the Customer may be one of the most misunderstood concepts in the product management process. Unfortunately any survey or conversation with a customer these days is labeled as "Voice of the Customer" and just viewed as a "check box" item. In this discussion we will describe how there are different approaches to collecting the Voice of the Customer and how the wrong approach will unintentionally bias the results that are obtained. We will relate different Voice of the Customer approaches with project portfolio classifications for product development. Recommendations for how to apply them in different segments of the value chain will also be provided.
About the Speaker:
Dr. Jose A. Briones is a Sr. Consultant with C-Level Advisors a team of senior level experts and analysts that work with companies in developing business strategy, acquiring and integrating companies, creating alliances, creating go-to-market strategies, and designing product portfolios. He has 20 years of commercial and technical experience in the manufacturing and technology industries, holding positions in the areas of marketing, innovation, sales, engineering and R&D.
Dr. Briones has been the leader in the commercialization of over 40 products in the fields of chemicals, materials, apps and cloud software in the U.S., Europe and Latin America. He has been named as inventor in 7 patents.
Upcoming Events
Reserve your seat for the next AIPMM webinar. Visit: http://aipmm.com/aipmm_webinars/.
Want To Certify Your Team?
If you have a product team of 10 or more that you want to certify, visit: http://bit.ly/1bzjUYB.
About AIPMM
The AIPMM is the hub of all things product management. It is where product professionals go for answers. With members in over 65 countries, it is the worldwide certifying body of product team professionals.
It is the world's largest professional organization of product managers, brand managers, product marketing managers and other product team professionals who are responsible for guiding their organizations, or clients, through a constantly changing business landscape.
AIPMM's certification programs are internationally recognized because they allow product professionals to demonstrate their expertise and provide corporate members an assurance that their product management and marketing teams are operating at a high competency level.
Visit http://www.aipmm.com.
Call For Speakers: http://bit.ly/1b006vm
Subscribe: http://www.aipmm.com/subscribe
LinkedIn: http://www.linkedin.com/company/aipmm
Membership: http://www.aipmm.com/join.php
Certification: http://aipmm.com/html/certification
Articles: http://www.aipmm.com/html/newsletter/article.ph
This document outlines an eight-step guide for small companies to develop consistent and effective marketing communications. The steps include: 1) understanding market context and company capabilities, 2) defining specific objectives, 3) determining an appropriate strategy, 4) developing powerful key messages, 5) creating valuable supporting content, 6) ensuring consistent presentation, 7) planning implementation, and 8) reviewing results and lessons learned. Following this process helps small marketing teams overcome complexity and generate compelling communications within their resource constraints.
This document discusses customer success strategies and metrics for ad tech companies. It includes perspectives from leaders at LiveRamp, Rocket Fuel, PubMatic, and Lotame. They discuss how they define customer success, the types of customers they have, how they measure success, and how they are growing their customer success organizations. Key points include focusing on renewals, upsells, customer happiness ratings, onboarding processes, account planning, and using metrics like net promoter scores.
This document outlines Neil Keene's presentation on building a center of excellence for customer engagement. The presentation covers evaluating organizational challenges, building the framework for a CoE including structure and core processes, sample case studies, and measuring key performance indicators. The framework includes customer segmentation, content strategy, content mix, change management processes, and tools/platforms to drive engagement. The presentation emphasizes establishing standardized processes and full integration across the CoE to maximize impact.
Saeed Khan Lessons from 20 years in Product Management - ProductTank BrisbaneSaeed Khan
Saeed Khan has over 20 years of experience in product management. He has managed over 40,000 hours and 43 products across 16 distinct products. Some of the key lessons he has learned include: understanding customer needs and problems to be solved; balancing the priorities of different teams; and adapting strategies based on market conditions rather than copying others. Managing the lifecycle from developing to retiring products requires navigating organizational politics and building consensus across functions.
This presentation provides the ultimate guide to Portfolio Product Management
1) New Product Development
New Product Development Process
Internal Sources of New Product Ideas
External Sources of New Product Ideas
Idea Screening
Concept Testing
Business Analysis of New Products
Develop a Marketing Strategy
Agile Product Development - Scrum Framework
Test Marketing
Commercialization
2) Performance Evaluation
Performance Evaluation: Major Component Activities
Performance Evaluation Process
Performance Attribution Analysis
Scope of Performance Appraisal
Scope of Investment Performance Presentation
3) Risk Management
Risk Management Procedure
Risk Identification
Risk Assessment
Risk Control Matrix
Risk Item Tracking
4) Portfolio Prioritization
Portfolio Prioritization Process
Project Portfolio Prioritization Matrix
Product Prioritization Frameworks
5) Resource Optimization
Factors Affecting Project Resource Management including Optimization
Resource Optimization - Time phased resource plan
Schedule Optimization
Multi-Project Critical Path
Multi-Project Critical Chain
6) ROI Maximization
Agile Investment Management
Product Portfolio Investment Map
5 Tips for Product Development Strategy
7) Product Consistency
Brand Consistency
UX/UI Consistency
Why Metrics Matter: Getting Outside the Case Study BoxSwati Kamath
Sales and marketing organizations have always relied on the voice of highly satisfied customers to propel prospective customers through the buyer’s journey.
But with more buyers spending time with self-education, how do savvy customer marketing organizations stand out above the noise? As more businesses move to SaaS or subscription-based models and buyers are no longer locked into agreements, how are organizations able to EXCEED expectations, engage their customer base, and ensure long-term relationships (and high lifetime customer value) with their customers?
Isolated case studies no longer make the cut. You’ll learn how marketing organizations show a more credible and profound picture of their customer experience that goes beyond the tip of the iceberg of a relatively scare handful of references?
Lucia Eversley was the guest presenter at the Jun 2010 program meeting hosted by BDPA Boston MetroWest chapter. Her topic was 'Service Delivery Management: Delivering Value to the Business"
Lucia is with The Procter & Gamble (PG) Global Business Management.
14 steps to build a professional reseller partner programDaniel Nilsson
Learn how to sell and promote your product / solution efficiently through a reseller partner network. The presentation gives you 14 detailed steps on how to build your own professional reseller partner program including tips and tools.
I created this presentation after doing extensive research on how to create professional partner programs. The data I have reviewed are from marketing experts, Gartner, reports, vendors and my own personal experience building several global partner programs.
The purpose of the presentation is to share my conclusions on how to build a successful partner program that works for any type of organization.
Please feel welcome to share your thoughts, insights or comments. I love feedback. You can send an email to info@daniel-one.com or visit my webpage www.daniel-one.com. I look forward to hear from you.
Some pictures can be a bit blurry when you view the presentation directly from the web. To see a high quality version of the presentation simply download it. If you have any questions please don't hesitate to contact me at www.daniel-one.com
This document discusses Agile Marketing and its key principles and processes. Agile Marketing uses self-organizing, cross-functional teams that work in frequent iterations to focus on delivering value to customers. It aims to drive growth through rapid feedback and emergent solutions. The process involves defining concepts, measuring performance through iterations of development, testing, and learning from launches. Agile Marketing prioritizes responding to change over rigid plans and values testing and data over opinions. It focuses on delivering customer value through collaboration, transparency, and frequent experiments.
Partner Program for Tech Startups - and not onlyJustyna Bak
The vast majority of the world’s most successful Tech companies have a thriving ecosystem of partners, ranging from systems integrators, consultancies, independent software vendors, developer communities to value added resellers and distributors.
“Partner Program Template” helps you prepare a compelling partnership pitch:
- Demonstrate understanding of your partner business and position your company as a valuable asset
- Scope out collaboration areas with concrete milestones
- Define success metrics and strategies to achieve them
Tips and tricks from our own account-based marketing programs, having to shirt from in-person to virtual workshops in response to the coronavirus crisis.
The document outlines an impact map for an iteration planning of the ABC Project. The impact map details 6 outcomes that need to be achieved including go-live preparation, simulation testing, and deployment of business and snapshot views. It identifies key actors and stakeholders involved such as various teams. It describes how the impact will be achieved through activities like the development lifecycle, meetings, and stakeholder engagement. The impact map also lists what needs to be done, including an iteration plan with prioritized stories, communication, and showcase plans.
At the Next Gen Customer Experience (CX) in Financial Services conference, Centerline's Marketing Change Management team presents two hypotheses on the importance of organizational balance and elevating your CX using data and innovation. As a key takeaway, the presentation included a CX Maturity Program to gauge your organizational CX maturity as well as helps identify goals and where to focus your efforts moving forward.
Roman Rossov: Product manager evolution in a high growth startupLviv Startup Club
Roman Rossov: Product manager evolution in a high growth startup
UA Online PMDay 2021
Website - https://pmday.org/online
Youtube - https://www.youtube.com/startuplviv
FB - https://www.facebook.com/pmdayconference
7 steps for creating the ultimate product-led growth strategy
A practical guide for B2B product leaders
Mickey Alon, Former CEO and co-founder of Insightera, CPO and co-founder of Aptrinsic (Gainsight PX).
May 2015 marked the final offering of Product Manager Imperatives at the University of Wisconsin-Madison’s Center for Professional and Executive Education. After 40 years of running these open enrollment corporate workshops on product management, UW-CPED has decided to focus exclusively on management and leadership training. This presentation is the condensed version of the final offering of Product Manager Imperatives. For a version of this presentation with links to videos, tutorials and other tidbits to demonstrate key points, look for this presentation at BrainSnacksCafe.
How do you successfully pilot, refine, and scale your account-based marketing...The Marketing Practice
This isn’t an account-based marketing ‘how to guide’, this is a collection of learnings and things we wish we (and our clients) had known when we first started ABM over 5 years ago.
We hope that by sharing these with you, you can avoid some of the recurring issues that stall ABM programs and ultimately demonstrate how valuable the first 12 months of an ABM program is.
The document provides a marketing plan template to help tech startups and other companies define and execute their marketing strategies. The template includes calendars to plan key milestones for preparing marketing materials such as roadmaps, messaging, demos and content assets. It also includes calendars to plan promotion activities like press releases, analyst briefings, industry events, social media, and sales enablement. The template provides guidance on how to use the calendars to align cross-functional work, set reasonable timelines, and track progress towards marketing goals.
The Fundamentals of User Adoption: What Changes and What Doesn't as You Scale...saastr
Rachel Orston - CEO / User IQ at SaaStr Annual 2018
More zeros on the sales forecast doesn’t always mean adding more complexity to your customer success strategy. What are the critical fundamentals every customer success team should master and what are some of the new metrics to adopt as you scale?
Why Product-Led Growth is the most effective GTM strategyMickey Alon
This document discusses how a product-led growth strategy can be more effective than traditional sales-led approaches. It advocates building products that drive customer acquisition, retention, and expansion through early access and personalized onboarding. Key aspects include focusing on product usage metrics to identify high-value customers, continuously optimizing the first user experience, and ensuring alignment between product, sales, and success teams around a north star metric. Adopting this approach can result in benefits like better correlating user behavior with buying intent and building products customers love.
Voice of the Customer may be one of the most misunderstood concepts in the product management process. Unfortunately any survey or conversation with a customer these days is labeled as "Voice of the Customer" and just viewed as a "check box" item. In this discussion we will describe how there are different approaches to collecting the Voice of the Customer and how the wrong approach will unintentionally bias the results that are obtained. We will relate different Voice of the Customer approaches with project portfolio classifications for product development. Recommendations for how to apply them in different segments of the value chain will also be provided.
About the Speaker:
Dr. Jose A. Briones is a Sr. Consultant with C-Level Advisors a team of senior level experts and analysts that work with companies in developing business strategy, acquiring and integrating companies, creating alliances, creating go-to-market strategies, and designing product portfolios. He has 20 years of commercial and technical experience in the manufacturing and technology industries, holding positions in the areas of marketing, innovation, sales, engineering and R&D.
Dr. Briones has been the leader in the commercialization of over 40 products in the fields of chemicals, materials, apps and cloud software in the U.S., Europe and Latin America. He has been named as inventor in 7 patents.
Upcoming Events
Reserve your seat for the next AIPMM webinar. Visit: http://aipmm.com/aipmm_webinars/.
Want To Certify Your Team?
If you have a product team of 10 or more that you want to certify, visit: http://bit.ly/1bzjUYB.
About AIPMM
The AIPMM is the hub of all things product management. It is where product professionals go for answers. With members in over 65 countries, it is the worldwide certifying body of product team professionals.
It is the world's largest professional organization of product managers, brand managers, product marketing managers and other product team professionals who are responsible for guiding their organizations, or clients, through a constantly changing business landscape.
AIPMM's certification programs are internationally recognized because they allow product professionals to demonstrate their expertise and provide corporate members an assurance that their product management and marketing teams are operating at a high competency level.
Visit http://www.aipmm.com.
Call For Speakers: http://bit.ly/1b006vm
Subscribe: http://www.aipmm.com/subscribe
LinkedIn: http://www.linkedin.com/company/aipmm
Membership: http://www.aipmm.com/join.php
Certification: http://aipmm.com/html/certification
Articles: http://www.aipmm.com/html/newsletter/article.ph
This document outlines an eight-step guide for small companies to develop consistent and effective marketing communications. The steps include: 1) understanding market context and company capabilities, 2) defining specific objectives, 3) determining an appropriate strategy, 4) developing powerful key messages, 5) creating valuable supporting content, 6) ensuring consistent presentation, 7) planning implementation, and 8) reviewing results and lessons learned. Following this process helps small marketing teams overcome complexity and generate compelling communications within their resource constraints.
This document discusses customer success strategies and metrics for ad tech companies. It includes perspectives from leaders at LiveRamp, Rocket Fuel, PubMatic, and Lotame. They discuss how they define customer success, the types of customers they have, how they measure success, and how they are growing their customer success organizations. Key points include focusing on renewals, upsells, customer happiness ratings, onboarding processes, account planning, and using metrics like net promoter scores.
This document outlines Neil Keene's presentation on building a center of excellence for customer engagement. The presentation covers evaluating organizational challenges, building the framework for a CoE including structure and core processes, sample case studies, and measuring key performance indicators. The framework includes customer segmentation, content strategy, content mix, change management processes, and tools/platforms to drive engagement. The presentation emphasizes establishing standardized processes and full integration across the CoE to maximize impact.
Saeed Khan Lessons from 20 years in Product Management - ProductTank BrisbaneSaeed Khan
Saeed Khan has over 20 years of experience in product management. He has managed over 40,000 hours and 43 products across 16 distinct products. Some of the key lessons he has learned include: understanding customer needs and problems to be solved; balancing the priorities of different teams; and adapting strategies based on market conditions rather than copying others. Managing the lifecycle from developing to retiring products requires navigating organizational politics and building consensus across functions.
This presentation provides the ultimate guide to Portfolio Product Management
1) New Product Development
New Product Development Process
Internal Sources of New Product Ideas
External Sources of New Product Ideas
Idea Screening
Concept Testing
Business Analysis of New Products
Develop a Marketing Strategy
Agile Product Development - Scrum Framework
Test Marketing
Commercialization
2) Performance Evaluation
Performance Evaluation: Major Component Activities
Performance Evaluation Process
Performance Attribution Analysis
Scope of Performance Appraisal
Scope of Investment Performance Presentation
3) Risk Management
Risk Management Procedure
Risk Identification
Risk Assessment
Risk Control Matrix
Risk Item Tracking
4) Portfolio Prioritization
Portfolio Prioritization Process
Project Portfolio Prioritization Matrix
Product Prioritization Frameworks
5) Resource Optimization
Factors Affecting Project Resource Management including Optimization
Resource Optimization - Time phased resource plan
Schedule Optimization
Multi-Project Critical Path
Multi-Project Critical Chain
6) ROI Maximization
Agile Investment Management
Product Portfolio Investment Map
5 Tips for Product Development Strategy
7) Product Consistency
Brand Consistency
UX/UI Consistency
Why Metrics Matter: Getting Outside the Case Study BoxSwati Kamath
Sales and marketing organizations have always relied on the voice of highly satisfied customers to propel prospective customers through the buyer’s journey.
But with more buyers spending time with self-education, how do savvy customer marketing organizations stand out above the noise? As more businesses move to SaaS or subscription-based models and buyers are no longer locked into agreements, how are organizations able to EXCEED expectations, engage their customer base, and ensure long-term relationships (and high lifetime customer value) with their customers?
Isolated case studies no longer make the cut. You’ll learn how marketing organizations show a more credible and profound picture of their customer experience that goes beyond the tip of the iceberg of a relatively scare handful of references?
Lucia Eversley was the guest presenter at the Jun 2010 program meeting hosted by BDPA Boston MetroWest chapter. Her topic was 'Service Delivery Management: Delivering Value to the Business"
Lucia is with The Procter & Gamble (PG) Global Business Management.
The document summarizes key aspects of service delivery management focused on providing value to customers. It discusses running the service organization as a business with an emphasis on understanding who the customers are. The framework involves discovering customer needs, designing solutions, qualifying ideas, preparing for launch, and continuously improving. It also provides examples of how to define the customer, solution, benefits, and value proposition as well as how to develop a plan to generate more value over time through new services, distribution, and market segments.
To scale up successfully, a startup must build the right team with diverse skills and backgrounds, choose an effective growth strategy through customer feedback, and create a strong company culture. This involves hiring new team members, focusing on customer retention, developing partnerships, and reinforcing core values. The startup should also define clear roles, set group targets, and communicate consistently to facilitate effective scaling. Automation and innovation can help improve efficiency and competitiveness as the company grows.
In these economic times, companies must find new ways to grow revenues. The Partner community and it\'s extended sales force is the #1obvious choice. Palladin will show you how to implement Best Practices to develop predictable forecasting & new revenue growth with select Partners.
Juliann Grant of Telesian Technology and Scott Sommer of Jacobs Engineering discuss pre and post-sales strategies that build a bridge between marketing and sales. This presentation was delivered at the 3rd Annual Marketing and Sales Summit in 2008.
Branding is important for business success and involves establishing positive associations with a brand through tools like positioning, design, marketing and advertising. It should inform all business decisions. The branding process involves five phases - defining and assessing the brand, holistic strategic planning, developing a creative approach, executing the plan, and measuring results. Brand extensions involve using an existing brand name to enter new product categories or markets in order to leverage brand equity and increase profits, but they also carry risks like confusing consumers or hurting the parent brand's image if not executed properly.
The document discusses various aspects of strategic innovation including strategy, new business models, new markets, value creation for customers and companies, dimensions of strategic innovation, aspects of innovation like market impact, market opportunity, and market dynamics. It also talks about new product development process, factors for new product success, types of new products, and examples of innovation platforms from companies like Apple and DSM. The document provides an overview of key concepts in strategic innovation, new product development, and types of innovation.
The document discusses strategic innovation and new product development. It outlines the key aspects of strategic innovation including new business models, new markets, and increased value for customers and companies. It also discusses the dimensions and features of strategic innovation.
The document then covers various aspects of new product development including identifying market opportunities and dynamics, developing marketing strategies, product testing, and commercialization. It provides examples of innovation platforms from companies like Apple and DSM. Finally, it discusses the process of new product development from strategy to commercialization.
Have you ever wondered what a product launch is?
A product launch is a planned marketing event that introduces a new product to the market. It's an exciting time for businesses as it represents a major milestone in the product development process.
A successful product launch requires careful planning and execution. It's not just about releasing a new product, but also generating buzz, building anticipation, and creating a memorable experience for your target audience.
Here are some key elements of a successful product launch:
• A clear understanding of your target audience and their needs
• A well-defined launch plan that outlines your goals, timeline, and budget
• A comprehensive marketing strategy that leverages various channels to reach your audience
• Creative and compelling messaging that highlights your product's unique features and benefits
• Influencer partnerships to amplify your reach and lend credibility to your brand
• Special launch offers and promotions to incentivize early adoption
Launching a new product is an exciting and challenging experience, but with the right strategy and execution, it can be a game-changer for your business.
Get in touch with us for more information about product launch: tips and strategies bit.ly/3ZhEn0q
And get started with WebMaxy for free trial: https://calendly.com/webmaxy/30min
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The document outlines building an effective marketing system for lead generation using five forms of programs: net new, nurture, PR, current customer, and referral. It emphasizes generating know, like, and trust among prospects to drive trial of products/services. Social media is presented as an amplifier for content to engage audiences across different platforms. An overarching system is recommended to consistently implement tactics on a quarterly, weekly, and daily basis to manage the marketing efforts.
PM becomes more strategic...Are you ready?Tom Grant
The document discusses how product management is becoming more strategic in organizations. It notes that PMs are now reporting more directly to CEOs and are expected to have stronger business skills. They are tasked with delivering higher value to more types of customers. The document outlines challenges like agile development, social media, and cloud computing that require PMs to take new approaches like understanding market needs, clearly communicating value, and focusing on innovation processes. It advises PMs to assess their departments, create specializations, insist on decision-making power, balance authority with accountability, and propose bigger changes to fully embrace their strategic role.
The document outlines the key steps in new product development: idea generation, product screening, concept testing, business and financial analysis, product development, test marketing, and commercialization. It then discusses three key factors for effective product development according to research: 1) having a high-quality new product process with early customer input and go/kill decision points, 2) clear communication of a new product strategy and goals, and 3) allocating adequate resources like people, time and funding for new products.
The document outlines the key steps in new product development: idea generation, product screening, concept testing, business and financial analysis, product development, test marketing, and commercialization. It then discusses three key factors for effective product development according to research: 1) having a high-quality new product process with early customer input and go/kill decision points, 2) clear communication of a new product strategy and goals, and 3) allocating adequate resources like people, time and funding for new products.
How to Combat the First 90 days as a PM by Twilio Sr PMProduct School
The document provides guidance on how to combat the first 90 days as a new product manager. It outlines the 3 P's of onboarding to focus on - Product, People, and Processes. It recommends spending the first 30 days observing and learning about the product and users, the first 60 days evaluating the product and building collaboration, and the last 30 days starting to drive your own strategy and deliver value. Key tasks outlined for each phase include deep diving into product data and customer needs, building relationships, owning small features, and aligning roadmaps. The document also provides tips for dos and don'ts of onboarding like focusing on the big picture, asking questions, avoiding comparisons, and being willing to fail fast.
This document provides templates for business planning tools including a Lean Canvas, SWOT analysis, Pirate Funnel, 4Ps of Marketing, Product-Market Fit Pyramid, Marketing Funnel, and templates for stating a company's mission, vision, and values. It describes each template and provides a blank version to allow the user to create their own customized template.
The document discusses challenges with requirements in agile software development projects. It suggests that requirements often slow down agile teams and fail to keep pace with faster development cycles. To address this, the document proposes that requirements need to:
1) Define business value more clearly; 2) Involve better requirements toolkits that evolve with new techniques; and 3) Find the right cadence of requirements at different stages of development. It also suggests asking more of requirements professionals by developing their skills in areas like design thinking.
This document discusses the evolution and challenges of Agile development practices. It notes that while Agile has streamlined development and improved quality, some organizations may not be fully committed to the transformation. The document outlines that Agile adoption requires embracing disruption, deepening Agile practices, and changing roles and responsibilities across the organization. True commitment means experimentation, transparency, collaboration and embracing disruptive forces like mobile and cloud that will compel changes to methods and tools.
When making products and services, companies struggle with complexity, poor customer insight, and team dysfunction. Governments face the same challenges when engaging with their citizens. Serious games provide a way to change the rules or work, producing dramatically different and better results.
Corporate Serious Games Are Changing The Rules Of Product DevelopmentTom Grant
For software developers, serious games provide new ways to gain insights into customers and make smarter decisions faster. In many respects, serious games complement Agile, Lean, and other process improvements. While serious games have general application in innovation, we are using software development as a starting point for understanding their potential.
Serious Games Help Teams Solve Tough Problems, Engage Customers DifferentlyTom Grant
This document discusses how serious games can help teams solve problems and engage customers. It provides an overview of what constitutes a serious game and examples of how teams have used them. Specific benefits mentioned include helping with ideation, requirements collection and validation, rapid decision-making, and improving team dynamics. Serious games leverage intrinsic human motivation and create a richer conversation compared to traditional project discussions. The document encourages organizations to incorporate serious games on an ongoing basis into requirements, planning, and retrospection processes.
Product Management Is Really Innovation ManagementTom Grant
No list of tasks or responsibilities captures the essence of product management. As companies grapple with the challenges with innovation, they have realized that the product manager is really the shepherd of innovation. The essential role of product management, therefore, starts with the generation of ideas, and does not end until customers adopt these ideas, and the company has assessed the assumptions and strategies for every part of the innovation process.
Product teams are prone to the same tendencies in every organization, to increasingly turn conversations with customers about what they want into an echo chamber of what the product team wants to hear. This session explores some of the sources of the echo chamber, and through informal discussion, identifies some techniques to overcome it. The goal is to show the strengths and weaknesses of different sources of ideas and requirements, and chart a strategy for building an overall requirements strategy.
Monitoring and Managing Anomaly Detection on OpenShift.pdfTosin Akinosho
Monitoring and Managing Anomaly Detection on OpenShift
Overview
Dive into the world of anomaly detection on edge devices with our comprehensive hands-on tutorial. This SlideShare presentation will guide you through the entire process, from data collection and model training to edge deployment and real-time monitoring. Perfect for those looking to implement robust anomaly detection systems on resource-constrained IoT/edge devices.
Key Topics Covered
1. Introduction to Anomaly Detection
- Understand the fundamentals of anomaly detection and its importance in identifying unusual behavior or failures in systems.
2. Understanding Edge (IoT)
- Learn about edge computing and IoT, and how they enable real-time data processing and decision-making at the source.
3. What is ArgoCD?
- Discover ArgoCD, a declarative, GitOps continuous delivery tool for Kubernetes, and its role in deploying applications on edge devices.
4. Deployment Using ArgoCD for Edge Devices
- Step-by-step guide on deploying anomaly detection models on edge devices using ArgoCD.
5. Introduction to Apache Kafka and S3
- Explore Apache Kafka for real-time data streaming and Amazon S3 for scalable storage solutions.
6. Viewing Kafka Messages in the Data Lake
- Learn how to view and analyze Kafka messages stored in a data lake for better insights.
7. What is Prometheus?
- Get to know Prometheus, an open-source monitoring and alerting toolkit, and its application in monitoring edge devices.
8. Monitoring Application Metrics with Prometheus
- Detailed instructions on setting up Prometheus to monitor the performance and health of your anomaly detection system.
9. What is Camel K?
- Introduction to Camel K, a lightweight integration framework built on Apache Camel, designed for Kubernetes.
10. Configuring Camel K Integrations for Data Pipelines
- Learn how to configure Camel K for seamless data pipeline integrations in your anomaly detection workflow.
11. What is a Jupyter Notebook?
- Overview of Jupyter Notebooks, an open-source web application for creating and sharing documents with live code, equations, visualizations, and narrative text.
12. Jupyter Notebooks with Code Examples
- Hands-on examples and code snippets in Jupyter Notebooks to help you implement and test anomaly detection models.
A Comprehensive Guide to DeFi Development Services in 2024Intelisync
DeFi represents a paradigm shift in the financial industry. Instead of relying on traditional, centralized institutions like banks, DeFi leverages blockchain technology to create a decentralized network of financial services. This means that financial transactions can occur directly between parties, without intermediaries, using smart contracts on platforms like Ethereum.
In 2024, we are witnessing an explosion of new DeFi projects and protocols, each pushing the boundaries of what’s possible in finance.
In summary, DeFi in 2024 is not just a trend; it’s a revolution that democratizes finance, enhances security and transparency, and fosters continuous innovation. As we proceed through this presentation, we'll explore the various components and services of DeFi in detail, shedding light on how they are transforming the financial landscape.
At Intelisync, we specialize in providing comprehensive DeFi development services tailored to meet the unique needs of our clients. From smart contract development to dApp creation and security audits, we ensure that your DeFi project is built with innovation, security, and scalability in mind. Trust Intelisync to guide you through the intricate landscape of decentralized finance and unlock the full potential of blockchain technology.
Ready to take your DeFi project to the next level? Partner with Intelisync for expert DeFi development services today!
Building Production Ready Search Pipelines with Spark and MilvusZilliz
Spark is the widely used ETL tool for processing, indexing and ingesting data to serving stack for search. Milvus is the production-ready open-source vector database. In this talk we will show how to use Spark to process unstructured data to extract vector representations, and push the vectors to Milvus vector database for search serving.
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
Main news related to the CCS TSI 2023 (2023/1695)Jakub Marek
An English 🇬🇧 translation of a presentation to the speech I gave about the main changes brought by CCS TSI 2023 at the biggest Czech conference on Communications and signalling systems on Railways, which was held in Clarion Hotel Olomouc from 7th to 9th November 2023 (konferenceszt.cz). Attended by around 500 participants and 200 on-line followers.
The original Czech 🇨🇿 version of the presentation can be found here: https://www.slideshare.net/slideshow/hlavni-novinky-souvisejici-s-ccs-tsi-2023-2023-1695/269688092 .
The videorecording (in Czech) from the presentation is available here: https://youtu.be/WzjJWm4IyPk?si=SImb06tuXGb30BEH .
Introduction of Cybersecurity with OSS at Code Europe 2024Hiroshi SHIBATA
I develop the Ruby programming language, RubyGems, and Bundler, which are package managers for Ruby. Today, I will introduce how to enhance the security of your application using open-source software (OSS) examples from Ruby and RubyGems.
The first topic is CVE (Common Vulnerabilities and Exposures). I have published CVEs many times. But what exactly is a CVE? I'll provide a basic understanding of CVEs and explain how to detect and handle vulnerabilities in OSS.
Next, let's discuss package managers. Package managers play a critical role in the OSS ecosystem. I'll explain how to manage library dependencies in your application.
I'll share insights into how the Ruby and RubyGems core team works to keep our ecosystem safe. By the end of this talk, you'll have a better understanding of how to safeguard your code.
Have you ever been confused by the myriad of choices offered by AWS for hosting a website or an API?
Lambda, Elastic Beanstalk, Lightsail, Amplify, S3 (and more!) can each host websites + APIs. But which one should we choose?
Which one is cheapest? Which one is fastest? Which one will scale to meet our needs?
Join me in this session as we dive into each AWS hosting service to determine which one is best for your scenario and explain why!
Best 20 SEO Techniques To Improve Website Visibility In SERPPixlogix Infotech
Boost your website's visibility with proven SEO techniques! Our latest blog dives into essential strategies to enhance your online presence, increase traffic, and rank higher on search engines. From keyword optimization to quality content creation, learn how to make your site stand out in the crowded digital landscape. Discover actionable tips and expert insights to elevate your SEO game.
Programming Foundation Models with DSPy - Meetup SlidesZilliz
Prompting language models is hard, while programming language models is easy. In this talk, I will discuss the state-of-the-art framework DSPy for programming foundation models with its powerful optimizers and runtime constraint system.
GraphRAG for Life Science to increase LLM accuracyTomaz Bratanic
GraphRAG for life science domain, where you retriever information from biomedical knowledge graphs using LLMs to increase the accuracy and performance of generated answers
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfChart Kalyan
A Mix Chart displays historical data of numbers in a graphical or tabular form. The Kalyan Rajdhani Mix Chart specifically shows the results of a sequence of numbers over different periods.
This presentation provides valuable insights into effective cost-saving techniques on AWS. Learn how to optimize your AWS resources by rightsizing, increasing elasticity, picking the right storage class, and choosing the best pricing model. Additionally, discover essential governance mechanisms to ensure continuous cost efficiency. Whether you are new to AWS or an experienced user, this presentation provides clear and practical tips to help you reduce your cloud costs and get the most out of your budget.
Generating privacy-protected synthetic data using Secludy and MilvusZilliz
During this demo, the founders of Secludy will demonstrate how their system utilizes Milvus to store and manipulate embeddings for generating privacy-protected synthetic data. Their approach not only maintains the confidentiality of the original data but also enhances the utility and scalability of LLMs under privacy constraints. Attendees, including machine learning engineers, data scientists, and data managers, will witness first-hand how Secludy's integration with Milvus empowers organizations to harness the power of LLMs securely and efficiently.
Letter and Document Automation for Bonterra Impact Management (fka Social Sol...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on automated letter generation for Bonterra Impact Management using Google Workspace or Microsoft 365.
Interested in deploying letter generation automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Letter and Document Automation for Bonterra Impact Management (fka Social Sol...
The Old Launch Codes Won't Work
1. March 15, 2010. Call in at 12:55 p.m. Eastern time The Old Launch Codes Won’t Work Tom Grant Senior Analyst Forrester Research
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7. Traditional problems with launches App. 75% of launches fail to get desired results Something’s lost in transmission, or the wrong message is being sent Vendors use launches to communicate value to customers
8. Newer problems with launches Some industry trends have increased the amount of noise in the channel It’s harder to get the attention of the intended audience The number and diversity of relevant audiences has increased The answer is not to yell more loudly
9. Who owns the launch? Corporate marketing Product marketing Product mgt Development Partners Business Development Field marketing Sales Consulting Support Executive mgt Training ?
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11. What’s our preferred way of marketing? Source: February 2010, “Organizing For B2B Tech Community Marketing”
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15. Launches and SaaS: BEST PRACTICES Be certain that you’re communicating value on launch day Use the impact on the customer as leverage for getting the company ready Take advantage of the SaaS opportunity to assess products, marketing, and sales in new ways
18. Launches and Agile: BEST PRACTICES Perfect “just in time” launch techniques Use short iterations to make corrections before the launch, and assess the results afterwards Involve key players in earlier iterations, including partners and customers
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20. Launches and social media: BEST PRACTICES Plan for a period of follow-through and assessment Use the ongoing conversation to bring customers and partners on board before the launch Re-define the launch as an ongoing discussion, not a one-shot event
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22. Launches and BT: BEST PRACTICES Use channel and implementation partners to deepen your understanding of the customer Make customer-facing groups’ understanding of the customer’s perspective a precondition of the launch Make product managers and product marketers experts in the customer’s adoption of technology
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24. The purpose of the launch is changing NEW HOTNESS: It’s all about the customer OLD AND BUSTED: It’s all about the vendor Here’s our new product, and the price list, and the data sheet. Look at all the features. Aren’t you glad? You’re a busy person, so I won’t waste your time. Here’s something that should be valuable to you, and here’s how it will help.
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26. Launches need to reach champions Design the launch to reach your champion within the customer organization Equip your champion to make a compelling case to other stakeholders