SPARDA Bank—Deploys social CRM software
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SPARDA Bank deployed social CRM software from IBM to improve customer service, enhance cross-selling and up-selling opportunities, and boost staff knowledge of products and customers through more efficient information sharing. The transformation involved moving from email-based collaboration to using Safebook social CRM software which provided employees a more complete view of customers and greatly improved internal collaboration and processes. This led to increased revenue from cross-selling and up-selling due to better understanding of customer needs.
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Extending the power of CRM across your business
An integrated CRM and ERP solution can provide many benefits to businesses by connecting disparate systems and departments. Some of the key challenges that businesses face with disconnected systems include inaccurate information as data is entered in multiple places, unnecessary paperwork as processes are stitched together manually, and inefficient processes when customer information is not centralized. However, with an integrated solution, businesses can transform the customer experience through faster issue resolution, market more effectively with targeted campaigns, and empower employees to be more productive by avoiding duplicate work.
Integrate, automate, and personalize business communications with greater ease
Integrate, automate, and personalize business communications with greater easeSAP Solution Extensions
For more information around SAP Document Presentment by OpenText, please visit http://www54.sap.com/solutions/analytics/enterprise-information-management/software/document-presentment/index.html
Read this solution brief to learn how to personalize and produce business communications throughout your enterprise with SAP Document Presentment and the add-on for business correspondence. Discover how to integrate SAP Business Suite so business users can generate and distribute personalized communications in real time across multiple channels.E Solutions
This document summarizes Proforma's e-solutions services including developing online company stores, e-marketing campaigns, and other digital printing and promotional services. It provides an example of how Proforma helped a title company create an online store for sales representatives to easily order approved promotional products within their budgets. Proforma's e-solutions helped the title company save time, money, and allow representatives to devote more funds to promotional programs.
Semelhante a SPARDA Bank—Deploys social CRM software (20)
Case Study: Social Business and consumerization in Banking
Case Study: Social Business and consumerization in Banking
WEBINAR – DAM 2020 Report & Analysis along side the user perspective
WEBINAR – DAM 2020 Report & Analysis along side the user perspective
eSavvy - Top 5+1 Reasons Why Companies Use Microsoft Dynamics CRM
eSavvy - Top 5+1 Reasons Why Companies Use Microsoft Dynamics CRM
eSavvy Top 5+1 Reasons Why Companies Use Microsoft Dynamics CRM
eSavvy Top 5+1 Reasons Why Companies Use Microsoft Dynamics CRM
Integrate, automate, and personalize business communications with greater ease
Integrate, automate, and personalize business communications with greater ease
SPARDA Bank—Deploys social CRM software
- 1. IBM Software Banking SPARDA Bank—Deploys social CRM software to improve service and enhance cross-selling and up-selling. Boosts staff knowledge of products and customers through more efficient information sharing "Our suite of social CRM tools improved internal creativity, efficiency, information sharing and collaboration." —Dr. Carl Hofrichter, CEO of SPARDA Bank Improves processes due to more effective internal communications and collaboration Increases revenue from cross-selling and up-selling due to better knowledge of each customer’s needs. The transformation: Using mostly email for collaboration, SPARDA’s employees struggled to share processes and knowledge and lacked understanding of customers. Safebook social CRM software from IBM Business Partner INTRANET Software & Consulting GmbH provided a complete more view of customers and greatly improved internal collaboration. Solution components Software • IBM® Domino® Designer 8.5 • IBM XWork Server • Safebook from INTRANET Software & Consulting GmbH Business Partner • INTRANET Software & Consulting GmbH EPP14088-USEN-00
Notas do Editor
- Client Name: SPARDA Bank Case study Link: http://www.ibm.com/common/ssi/cgi-bin/ssialias?subtype=AB&infotype=PM&appname=SWGE_EP_EP_USEN&htmlfid=EPC12410USEN&attachment=EPC12410USEN.PDF Pull Quote: "Our suite of social CRM tools improved internal creativity, efficiency, information sharing and collaboration.” —Dr. Carl Hofrichter, CEO of SPARDA Bank Company Background: SPARDA Bank Austria Süd is a retail bank with branch offices all over Austria. Its business is based on providing banking and financial services through bank branches, mobile sales and alternative channels. Solution components: Software IBM® Domino® Designer 8.5 IBM XWork Server Safebook from INTRANET Software & Consulting GmbH Business Partner INTRANET Software & Consulting GmbH Business challenge: SPARDA struggled to share processes and knowledge among staff and needed to understand customers better to improve cross-selling. The benefit: With employees better able to understand each other, the bank’s products and their mutual customers, SPARDA improved customer service and became more effective at cross-selling and up-selling.