Should Telcos give up on CPaaS?, Jesus Cruz Manjavacas
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Should Telcos give up on CPaaS?, Jesus Cruz Manjavacas, Development Technical Manager at PLAY | GCP Professional Cloud Architect TADSummit 2022 8/9 Nov Aveiro Portugal Some thoughts about why Telcos could hesitate but still address CPaaS in their portfolio. Recent relevant lessons learned in from building services for SMB.
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CPaaS Conversational Platforms and Conversational Customer Service – The Experience Gap”?
Ben Waymark, Chief Technology Officer, Webio.
CPaaS players are doing the low hanging, simple conversations via their conversational design and plug in’s to the messenger layer, but what are they really hoping to achieve, and should they be aimed at the developer community?
No-code low-code configurable conversational customer support have done really well by integrating with customer ticketing, and integrating other platforms into their workflows. Kustomer.com was bought for a billion, something is going right there.
Conversational experiences are becoming part of the digital customer experience. What does this look like and why might this be important for other companies to understand?
Programmable Testing for Programmable Telcos, Andreas Granig
Programmable Testing for Programmable Telcos
Andreas Granig, Founder & CEO at Sipfront
Advantages and Challenges of automating real-time communication testing
How real-time communication testing could actually be quite pleasant
Creative ways to use typical server-side applications like kamailio and rtpengine as test clients
The revival of sipp, and how you create test scenarios 20 years after its invention
“Just show me the curl command”
How to best maximize the conversation data stream for your business? Surbhi R...
TADSummit 2022 8/9 Nov Aveiro Portugal
How to best maximize the conversation data stream for your business?
Surbhi Rathore, CEO & Co-Founder, Symbl.ai
How do we go from building a scalable pipeline of conversation data that merges and correlates with other types of data in the business and helps us makes decisions and predictions that are informed by conversations?
We will talk about context, real-time aspects of understanding and how you can use this data combined with sales, marketing, HR, support and other existing analytics to understand behavior and adapt to what works best in each of these functions.
We will go deep into specific use case and customer stories that have adopted Symbl’s conversation understanding platform to drive this change in their organization and give concrete examples of where to start.
Latest Updates and Experiences in Launching Local Language Tools, Karel Bourgois
TADSummit 2022, 8/9 Nov Aveiro Portugal
Latest Updates and Experiences in Launching Local Language Tools
Karel Bourgois, Founder Voxist, President Le Voice Lab, Exec Director Slatch, Chapter Pilot France AI Hub
Experiences with launching our own speech-to-text (French and English, both HD and Telephony audio, real-time and asynchronous).
‘Implicit Knowledge Management’ solution: using our STT engine we are indexing and searching thousands of hours of video to find those that discuss specific topics or identify people that are experts on those topics.
Latest updates on Voxist and its evolution to a “callbot.”
What Everyone Needs to Know about Protecting the CPaaS Ecosystem from Unlawfu...
This document discusses unlawful robocalls and solutions for CPaaS providers. It outlines that STIR/SHAKEN helps with some caller ID spoofing but not all, and leased phone numbers present challenges. It recommends CPaaS providers monitor customer usage of provided phone numbers and investigate customers' phone number reputations. The document introduces YouMail Score and Watch solutions that help identify unlawful calls and monitor phone number behaviors to improve call screening. It emphasizes that content-based call screening provides a virtually zero false positive rate compared to event-based screening alone.
Master the Audience Experience Multiverse: AX Best Practices and Success Stor...
Master the Audience Experience Multiverse: AX Best Practices and Success Stories
Ken Herron, Chief Growth Officer, UIB
Customers need you to help them solve their #1 problem – Audience Experience (AX).
Customers struggle with managing their differentiated brand journeys at scale in a post-pandemic world where their external and internal audiences decide the platforms, channels, and languages.
This session will share AX best practices and success stories from Europe, the Middle East, Asia, and the US for how enterprise and small business customers can control their respective brands, journeys, and audiences with a single brand voice –
Create/Control a differentiated AX
Respond in real-time
Mirror channels
Curate audiences
Secure conversational data
Monetize engagement
Scale monitoring
This session will include a live, interactive demo.
Open Source Telecom Software Survey 2022, Alan Quayle
The survey gathered responses from 120 participants in 2022 compared to 114 in 2021. It covered general topics such as DDoS attacks, security practices, STIR/SHAKEN implementation, IPv6 deployment, and expectations for major tech companies over the next two years. Key findings included that around half of participants have experienced a DDoS attack in 2022 and application-level attacks were as common as volumetric attacks. Most organizations take both reactive and proactive security approaches but more so reactive. STIR/SHAKEN implementation is ongoing with international carriers needing it to terminate traffic in North America. IPv6 deployment remains steady with no major differences between regions. This survey provides insights into trends in the open source tele
OpenSIPS 3.3 – Messaging in the IMS and UC ecosystems. Bogdan-Andrei Iancu
TADSummit 2022, 8/9 Nov Aveiro Portugal
OpenSIPS 3.3 – Messaging in the IMS and UC ecosystems.
Bogdan-Andrei Iancu, Founder and Developer at OpenSIPS Project
SIP also supports instant messaging and presence.
Review of Messaging in IMS
Review of Messaging in Unified Communications
OpenSIPS 3.3 in the messaging ecosystem
Review of implementation using Message Session Relay Protocol (RFC 4975, RFC 4976), groups multiple messages in sessions.
Conclusions: OpenSIPS 3.3 targets to implement various components of the overall SIP Instant MESSAGING ecosystem, from gateways and transport to services.
TADS 2022 - Shifting from Voice to Workflow Management, Filipe Leitao
TADSummit 2022, 8/9 Nov Aveiro Portugal
Shifting from Voice to Workflow Management
Filipe Leitão, Global Service Provider Channel SE, RingCentral
There is an ongoing consolidation of the Cloud Communications market where mainstream providers compete against each other for the same spaces, UCaaS / CCaaS / CPaaS.
Weapons of choice are the same for everyone: instant messaging, and audio & video conferencing. Most capabilities provided by mainstream UC providers are table stakes.
Find out how RingCentral is looking at UC from more than just a siloed perspective by going one step further and co-innovating with Service and Technology Providers to become a workflow management platform.
What happened since we last met TADSummit 2022, Alan Quayle
TADSummit 2022, 8/9 Nov Aveiro Portugal
What happened since we last met? Where is the Programmable Comms market going?
Alan Quayle, independent
3 years in Programmable Communications: 2020, 2021, and 2022 all done in 16 slides
Pandemic Consolidation
Post-pandemic Reckoning – I did predict what we’re seeing with Avaya
The Coming of Cost Competition
Messaging, will A2P SMS growth ever stop?
What’s the recession going to do to us?
The Voice AI Reckoning
After all the consolidation, where next? Twilio’s heading there – it’s about the data
And a few more predictions that are usually too optimistic
Stacuity - TAD Summit 2022 - Time to ditch the dumb-pipe, Mike Bromwich
TADSummit 2022, 8/9 Nov Aveiro Portugal
Time to ditch the ‘dumb-pipe’ – reinventing the core mobile network, to put developers first.
Mike Bromwich, CEO / Co-Founder Stacuity & Tim Dowling, Co-Founder Stacuity
The emergence of public cloud has revolutionized the way developers can muster and deploy virtual infrastructures, as and when required.
In contrast, mobile networks are still rigidly defined and protected by operators, who are unable or unwilling to offer such control and flexibility.
As a result, the mobile network operates as little more than a dumb-pipe (unless you have lots of patience and deep pockets).
Addressing this problem requires a different approach, not just the creation of a thin façade over legacy network elements.
How Stacuity is reinventing the core mobile network, to put developers first.
AWA – a Telco bootstrapping product development: Challenges with dynamic mark...
This document discusses AWA Network, a company that operates a CPaaS proxy providing APIs for SMS delivery. It outlines AWA's features, including anonymous resources, traffic simulation, provider management, pricing, routing, and SMS sending APIs. The document also presents three business models for AWA Network: 1) operating as a managed CPaaS proxy service, 2) allowing users to proxy their own CPaaS providers, and 3) enabling corporations to use AWA's infrastructure. It reflects on the challenges of scaling and finding a viable business and operations model.
Founding a Startup in Telecoms. The good, the bad and the ugly. João Camarate
TADSummit 2022 8/9 Nov Aveiro Portugal
Founding a Startup in Telecoms. The good, the bad and the ugly.
João Camarate, CTO at Broadvoice & GoContact.
A deep dive into the challenges and opportunities of starting a new venture in the telecom space while leveraging open-source
How to bring down your own RTC platform. Sandro Gauci
Sandro Gauci provides a walkthrough for performing distributed denial of service (DDoS) simulations on real-time communication (RTC) platforms to test security. He recommends starting with simple bandwidth saturation or protocol attacks before moving to specific application attacks. Tools are needed to distribute attacks from nodes, monitor systems, and shut down attacks. Findings should be analyzed with engineers through root cause analysis and documented. Solutions may include updates, rate limiting, or code changes. Regular testing ensures a more robust RTC platform.
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Open Source Telecom Software Survey 2022, Alan Quayle
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OpenSIPS 3.3 – Messaging in the IMS and UC ecosystems. Bogdan-Andrei Iancu
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TADS 2022 - Shifting from Voice to Workflow Management, Filipe Leitao
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What happened since we last met TADSummit 2022, Alan Quayle
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Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Discover how MongoDB Atlas and vector search technology can revolutionize your application's search capabilities. This comprehensive presentation covers:
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We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on integration of Salesforce with Bonterra Impact Management.
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Should Telcos give up on CPaaS?, Jesus Cruz Manjavacas
- 1. Should Telcos give up on Communication Platform as a Service? Jesus Cruz Manjavacas TADSummit 2022
- 2. 2 o Born in 2007, in 2017 up to 27% market share! o Polish market leader in terms of mobile telephony, on its way to lead the convergent communications market o Our values: clear, close, can do… with passion! o Play (P4 Sp.z.o.o.) belongs to Iliad Group since the September 2020 o Iliad Group is the 6th biggest telco group in Europe (35 mln subscribers) https://www.iliad.fr/en https://www.play.pl/ https://www.linkedin.com/company/p4/ About PLAY
- 3. Should Telcos give up on CPaaS? Reasons to believe PLAY services for SMB Lessons learned Next steps 3 2 1 4 5 3
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- 8. Should Telcos give up on CPaaS? Reasons to believe PLAY services for SMB Lessons learned Next steps 3 2 1 4 5 8
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- 12. Should Telcos give up on CPaaS? Reasons to believe PLAY services for SMB Lessons learned Next steps 3 2 1 4 5 12
- 13. o Mobile only o IVR builder o Call Recording o DTMF redirections o Queues and Virtual Queues o DISA o Automatic Call Distribution o Voice Mail o E2E encryption o Secure authentication o Unlimited amount of users o 90 days history Wirtualna Centralka (VPBX) 13
- 14. o SMS incoming rules o SMS to email o SMS forwarding o Regular campaigns o Personalized campaigns o Campaign planning o Concurrent campaigns o SMS history and statistics (90 days) o E2E text encryption o Secure authentication Bramka SMS (SMS Web GW) 14
- 15. o For smaller businesses o Wirtualna Centralka basic functionalities o Bramka SMS basic functionalities Asystent 15
- 16. Should Telcos give up on CPaaS? Reasons to believe PLAY services for SMB Lessons learned Next steps 3 2 1 4 5 16
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- 26. Should Telcos give up on CPaaS? Reasons to believe PLAY services for SMB Lessons learned Next steps 3 2 1 4 5 26
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- 30. Thank you Jesus Cruz Manjavacas TADSummit 2022 https://www.linkedin.com/in/jesuscruz/ @jescruman