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not representing our companies here.
● This presentation is strictly for learning purposes only. Organizer/Presenter do not hold any
responsibility that same solution will work for your business requirements.
● This presentation is not meant for any promotional activities.
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Housekeeping
6. Speakers
Vandana Gouda
● Working as Software Engineer @Zensar
● 2.5 Years Of experience in Mule & IT
● Certified MuleSoft Developer
● Youngest Mulesoft mentor from 2022
● Blogger - @Medium.
8. What is ServiceNow?
● ServiceNow is a cloud IT service management solution
● Transforms enterprise IT by automating and managing IT service relationships to
create a single system of records.
● ServiceNow connector allows business to sync ServiceNow data & extend IT service
management(ITSM)
● ServiceNow enables organizations to streamline processes, improve service delivery,
and enhance collaboration across departments.
● ServiceNow include incident management, change management, asset management,
service catalog, workflow automation, and reporting and analytics.
● It acts as a central hub for IT service delivery and supports the entire service lifecycle
10. ServiceNow Developer Account setup
● For this sample purpose, we need developer service account, we can signup for free at
https://developer.servicenow.com/
11. ServiceNow instance and access details:
● We can request a developer instance which we will need while configuring the
ServiceNow connector.
● Click on your profile -> release instance
12. ● Select any one option and click on the release instance. And Click on Request an
Instance.
13. ● Choose an area for your instance, Here I am choosing Tokyo.Save the instance
URL, username and password. Those will be used while configuring the ServiceNow
connector configuration in MuleSoft.
14. ● create a Mule Project in Anypoint studio and download the ServiceNow
connector from the exchange (or) add the below dependency into the pom.xml
file.
<dependency>
<groupId>com.mulesoft.connectors</groupId>
<artifactId>mule-servicenow-connector</artifactId>
<version>6.14.1</version>
<classifier>mule-plugin</classifier>
</dependency>
15. 1. Create ServiceNow Incident
● Configure the ServiceNow Connector to create an incident in ServiceNow.
● While Choosing proper service and operation(insert), pass the required
payload to create an instance.
● Transform the payload into JSON format.
16. ServiceNow configuration
● Configure ServiceNow Connector while Adding the username, password and Service
address URL and ServiceNow version is an area you have chosen while creating an
instance.
17. ● Deploy the application and send a request in Postman
.
18. Running & Testing the application
● ServiceNow will create incident in ServiceNow incident, with Incident No : INC0010002
19. 2. Retrieve the ServiceNow Incident
● To retrieve the created incident details , Use GetRecords Operation and query parameter it
will specifies the filtering criteria for the incidents
20. ● Deploy the application and send a request in Postman.
