RightNow Consumer Retail Report

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Retailers need to focus on providing great customer experiences to drive revenue and create advocates for their brand, as unhappy customers and bad experiences can hurt revenue. While retailers should listen to customers, many may not be tuning in to understand what drives positive experiences that keep customers returning and recommending the brand to others.

Negócios Aperfeiçoamento pessoal

The Retail Consumer Report Sponsored by RightNow

Win Back Unhappy Customers

Are Retailers Listening?

Retailers Need to Tune In

Great Experiences Drive Revenue

Great Experiences Create Advocates

Bad Experiences Hurt Revenue

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