Resume in word format.

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Natasha Skinner
304 Harbor Road Staten Island NY, 10303  Cell: (347)-885-1230 
Email: natasha.skinner56@qmail.cuny.edu Personal Link: https://crackle2017.wordpress.com/
Summary of Qualifications
Excellent interpersonal, written, and communication skills, experienced with Microsoft Office including Mail
Merge, Excel, Office 365, database Management, research specialists, Facebook, LinkedIn, Dymo Label
Writer Printer, Melissa Data, RET SYNC, Google Hangouts, Google Drive Office Suite, WordPress, Androids,
IPads, smartphones, Grab, Kindles, touch screens, CUNYFirst, research, CUNY PLUS, WorldCat, FoxPro,
Street Easy, CUNY Portal, APA style, MLA style, Jing, Outlook, Blackboard, OCLC, OneSearch, Fire fox,
Goggle mail, ESIMS, ILLiad software, Millennium Catalog, Mac OS, Windows XP & 7, Microsoft Windows,
Aleph ILS (Ex-LIBRIS), strong attention to detail, team leader and public speaker.
Professional Experience
Utilities Customer Service Representative/Energy Supplier
May 2019-
Atlantic Energy, New York, NY 48 hours/week
• Provide customer service to clients on a daily basis
• Execute their inquiries regarding applications, and identify and recommend process
solutions to enhance the customer service experience
• Answering their questions in relation to their accounts
• Facilitate the updating of their accounts in company’s database and adequately explaining
their account and details regarding it. Work effectively with all team members including
manager and leaders.
PSE Mail Processing Clerk 48 hours/week
November 2018-January 2019
United States Postal Service, White Plains, NY
Holiday Clerk Assistant 40 hours/week
December 2017-January 2018
United States Postal Service, Long Beach, NY
• Performs a variety of distribution, and sales and customer support duties for postal
products and services. Process incoming/outgoing U.S. mail and internal distribution,
receive and route all mail according to address or subject matter, to include accountable
specialized mail, certified, registered and express. Brings inventory discrepancies and
shrinkage reports to the attention of the appropriate supervisory presence. Opens, sorts,
distributes, scans and processes incoming and outgoing mail at a post office, branch,
plant or station. Verify package number and receipt, document log, verifies contents as
classified or non-classified. Plus, prepare outgoing mail for shipment.
• Performs any variety of mail processing tasks such as, preparing work area, loading mail
onto automated equipment, removing mail from bins and placing into trays or
containers, monitoring mail flow, dates and timestamps mail per government agency
timelines.
• May perform additional duties as assigned including but not limited to maintain records
of mail and culling out non-processable item. Operate document and postal machines that
collate, fold, insert material into envelopes and affix postage and mailing labels.
Research and Development Specialist, Listings Coordinator 40 hours/week
September 2007- June 2008
November 2015- November 2018
Online Residential (OLR), New York, NY
 Perform file operations by administering housing management procedures to ensure
assignment, occupancy and other strategies that optimize data quality by utilizing

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company’s real estate housing software database data and reports to manage and direct,
plus brief subordinates on policies and procedures related to housing and occupancy to
ensure maximum usage of housing resources. Transfer data from paper and electronic
documents into computer systems. Enter rental data quickly and accurately into company
database. Verify and update existing data by comparing it to source (original) documents.
Sort, organize and file paperwork after entering data. Additional administrator duties
with the Listings Database Manager and other Data department members in daily
initiatives that involved communication, organization, paper management, typing,
equipment handling, customer service, research, training and supervising staff members,
self-motivation and flexibility with a variety of unpredictable days involving these tasks
in all aspects of residential/housing life
 Researched realty work projects regarding rental and sale listings data for Online
Residential clients and, searched and responded to file requests for complex projects
 Generated, analyzed, revised and developed required reports, assembled, explained,
enforced and interpreted data on, policies, procedures and housing utilization (e.g.,
concerning availability of housing units, occupancy, vacancy, placement) in compliance
with housing program policies, procedures and gather housing activity data to prepare
various reports. Used guides, regulations, and manuals to determine eligibility and type
of quarters required and authorized to brief subordinates on policies and procedures
related to housing and occupancy
 Modified company rentals projections by pinpointing key issues and gaps in the listings
database, managed daily and weekly rental accounts
 Devised and implement strategies on how to perform qualitative and quantitative
verification checks for accuracy in mainframe data processing to make it function more
efficiently. Performs reality work with team members in a collaborative manner and
execute the reality work with members in a fashion that ensures the efficiency and
streamlines the leasing process
 Researched and processed all clients housing applications and issuing housing
assignment determination documentation to members, ensuring the Area Housing office
and team members are informed and copied of all forms received and processed, plus
detailed projects on a variety of realty contractual issues
 Processed web feeds for rental listings for unfurnished and furnished lease agreements.
Interact with units, co-workers, visitors and other staff with housing questions in both the
local area and outlying areas of responsibility, while maintaining a strong commitment to
customer service continuously responding to large and variety of tasks
 Imported XML notes to enable database to process more effectively
 Updated rental and sale data for real estate agents to improve customer service and
maintain records. Assisted with offering local advice for all inbound members in the area
that are seeking rental housing via phone call and/or email and offer to view properties if
the situation warrants.
 Actively maintained and communicated to promote contacts and works with landlords,
real estate agents, leasing companies, owners and real estate and property rental agencies
to increase the pool available rental for clients. Also, communicated with real estate
professionals by reviewing and responding to, plus handle incoming requests and ensure
that issues are resolved both promptly and thoroughly by modifying, updating, and
correcting data contained in mainframe

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 Performed reality actions that involved interpreting organization policy and application of
management principles and concepts for efficient utilization of resources
 Utilize data from real estate websites to process internal and external data in mainframe
 Viewed real estate documents to execute and validate ownership of real estate listings
 Authenticate the validity of the real estate documents like national broker contracts and
interpreted the clauses and provisions contained in documents/view real estate floor plans
to document and validate rooms, bathrooms, bedrooms and other additional rental aspects
of apartments
 Assists with data departmental projects with company’s housing software, online
assignment processes, providing administrative support to the data department and
initiatives as assigned by the Listings Database Manager and other duties as assigned
Temporary Bibliographical Assistant 32 hours/week
March 15, 2018-May 25, 2018
The Frick Art Reference Library (FARL)
• Performed routine tasks and perform them repetitively and efficiently
• Used the Integrated Library System (ILS) to enter detailed work such as
creating, entering, maintaining and searching bibliographical data & Marc records, utilized
various library automated systems and OCLC, amended and edited bibliographical errors,
provided bibliographic record maintenance on collection
• Updated existing records as required by changes in collection composition
or data standards
• Updated the national database and other external services to report FARL
Library holdings
Clerk 40 hours/week
July 2011- September 2014
Walmart Supercenter Fairbanks, AK
 To have cash handling experience to make sure that the money in my draw was prepared
for me to assist my customers with their purchases/payments. Also, processed baby and
wedding registries at the register. Provided customer service and assisted them with any
issues that they needed as customers
 Use a state TAMS card, which is necessary to issue liquor to customers, check their state
ID and other types of state authorized photo Identification to see, if the individual is
legally and physically able to purchase alcohol. Process WIC transactions on a daily
basis. Trained new support staff to process cash handling transactions and other tasks.
Delegated additional responsibilities in the liquor store to stimulate more customer
efficiency
Admissions Support Specialist 30 hours/week
December 2008- August 2010
University of Alaska Fairbanks, Fairbanks, AK
• Central data technician for University Repository on campus Utilized Banner and Onbase
(in-house databases) to improve data processing, processed paper and electronic student
records, retrieval of sensitive documents and provided support for the processing of
forms and applications. Enters updates and verifies data into various systems as they
relate to recruitment, admissions and all student related services. Processes and inputs of
postal mail, including but not limited to transcripts, letter of recommendations, and
payments. Performs other duties and special projects as assigned.

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• Enters and processes application and related data into the system.
 Received FERPA Certification for continued assess to student services and maintain
records. Plus, built and maintained relationships with various departments within
university. Uploads and indexes documents into the document imaging system
Senior Library Technician/Supervisor 30 hours/week
January 2003- September 2007
Lloyd George Sealy Library, John Jay College of Criminal Justice, New York, NY
 Opening and closing library locations as necessary, proactively supervised and trained
student workforce, effective college assistants and answered the library’s phones on site
and directed calls to the appropriate person(s), perform all circulation operations,
including in-house and off site, understand, apply and maintains compliance with Library
District, branch, and department policies and procedures and explains policies and
procedures to patrons and staff, services, and practices to explain terminology, content,
and the classification scheme for library users. Ensures continuing physical maintenance
and proper location of books, periodicals, and other library materials relevant to the
College Library.
 Updated the national database and other external services to report John Jay College
Library holdings. Analyst for financial records and future accounts, assist and direct
patrons with library technology, including but not limited to scanning, printing, bookable
conference rooms, and the library laptop lending service, and current periodicals &
development of ESIMS record keeping for electronic student records to stimulate the
efficiency of viewing and maintaining student records, and imbuing efficient customer
service, perform all stack maintenance operations including off site processing, shelves
and finds such in appropriate departments, shifting, use and troubleshoot Aleph online
circulation system. Attend circulation staff meetings, and perform library duties at college
library. Gathered materials for binding. Interacts extensively over the telephone, and in
person with patrons, library staff, district-wide staff and management, outside agencies,
and other libraries. Utilizes personal computers, automated library systems, the Internet,
and on-line tools and resources. Operates library and office equipment including, but not
limited to: copy machine, telephone, and facsimile machine. Maintains and files records
and reports appropriate to the department. Sustains knowledge of all reference locations,
the circulating collection, periodicals and all other library materials.
• Worked with the Library of Congress (The Library of Congress is a library classification
system employed by colleges and universities to organize their books, periodicals, check
in materials, microfiches, microfilms and other major branches of knowledge using a
classification of letters and numbers like HA56 1948 as a way of locating their materials
in their database.) Provides reference and periodicals services to patrons and Library
District staff by searching files, references shelves, and automated library systems to
locate requested information or materials. Assists patrons in the selection and location of
the Adult Reference collection, the circulating collection, periodicals, and other library
materials using Library of Congress Classifications and provides in-depth instruction in
the use of public library equipment, i.e., computers and on-line services. This includes
live interactions, phone, email by utilizing the library’s Integrated Library System (ILS)
(electronic database), assist patron navigation with library reserves, online resources and
the onsite physical collection and use automated computer systems to ensure proper
maintenance of records and files. Searched the national database for catalog records

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describing resources ordered or acquired. Provided technical support for departmental
library inventories conducted by liaison librarians. Used the Integrated Library System
(ILS) to enter detailed work such as creating, entering, maintaining and searching.
Received library materials both physical and electronic ex: ILL materials, books,
electronic student records. Plus, answered reference or selective reference questions
pertaining to specific areas of interest. Exercised limited decision making skills.
Education
Master of Arts, Interdisciplinary Studies – Gender Studies 2013
University of Alaska Fairbanks, Fairbanks, AK
Bachelor of Arts, Behavioral Science (Minor in Sociology) 2006
John College of Criminal Justice, CUNY, New York, NY
Hobbies & interests: hiking, roller-blading, sushi, clamming, bingo, dominos, gin, lanyard, ice-
skating, sledding, old movies and classic horror movies, candle making, biking, canoeing,
traveling, boating, road trips, watching hockey games & soccer games, doing research in the
social development of preadolescent females and working with someone on research regarding
the criminal and sex offender female. Plus, utilizing library science as a vehicle to instruct
students on how to do research and search through databases, accordingly.
Certification, Membership & Volunteer Services
Substitute Teaching Certificate, Hawaii Department of Education June 2015
Attended and volunteered at ARLIS/NA 2018 Conference
ARLIS/NA Membership/2018 Project Cicero volunteer

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describing resources ordered or acquired. Provided technical support for departmental
library inventories conducted by liaison librarians. Used the Integrated Library System
(ILS) to enter detailed work such as creating, entering, maintaining and searching.
Received library materials both physical and electronic ex: ILL materials, books,
electronic student records. Plus, answered reference or selective reference questions
pertaining to specific areas of interest. Exercised limited decision making skills.
Education
Master of Arts, Interdisciplinary Studies – Gender Studies 2013
University of Alaska Fairbanks, Fairbanks, AK
Bachelor of Arts, Behavioral Science (Minor in Sociology) 2006
John College of Criminal Justice, CUNY, New York, NY
Hobbies & interests: hiking, roller-blading, sushi, clamming, bingo, dominos, gin, lanyard, ice-
skating, sledding, old movies and classic horror movies, candle making, biking, canoeing,
traveling, boating, road trips, watching hockey games & soccer games, doing research in the
social development of preadolescent females and working with someone on research regarding
the criminal and sex offender female. Plus, utilizing library science as a vehicle to instruct
students on how to do research and search through databases, accordingly.
Certification, Membership & Volunteer Services
Substitute Teaching Certificate, Hawaii Department of Education June 2015
Attended and volunteered at ARLIS/NA 2018 Conference
ARLIS/NA Membership/2018 Project Cicero volunteer