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Scaled Agile Thinking
© Patrick Steyaert, 2018 1
Think beyond methods
Lean Kanban North America 2018
patrick.steyaert@okaloa.com
Create viral change
Scaled Agile Thinking
© Patrick Steyaert, 2018 2
A thriving Agile industry
A Big European Win
For Agile: Spotify's
Wall Street Debut
Succeeds
- Forbes
Why agility pays
- McKinsey Quarterly
- State of Agile™ survey, VersionOne
98%
Success of
Agile projects
94%
Organizations
practicing agile
Scaled Agile Thinking
© Patrick Steyaert, 2018 3
legitimate need(s) for agility
E.g. shorten the time to
market
E.g. what to build for
whom and why?
E.g. people working together
in autonomous teams
Scaled Agile Thinking
© Patrick Steyaert, 2018 4
Survival in A dancing business landscape
Business
fitness Leader
Disruptor
Challenger
Growth/Decline
Scaled Agile Thinking
© Patrick Steyaert, 2018 5
Dealing with volatility
The main concern is not
just start-up, growth and
conservation (front loop) ...
… but also disruption and
continuous renewal
(back loop)!
Scaled Agile Thinking
© Patrick Steyaert, 2018 6
Enterprise flow
Exploitation and exploration
UPSTREAM options
DOWNSTREAM commitments
from suspected to satisfied need
• Parts
• Customer requests
• Unaware visitors
• Observations
• Breakthrough ideas
• Orders
• Request fulfilments
• Happy customers
• Experiments
• Emerging businesses
Exploit
Explore
Exploit
Explore
Scaled Agile Thinking
© Patrick Steyaert, 2018 7
Networked collaboration
Team and network interactions
Highly
engaged
teams …
… in a loosely
coupled
network
… across a
diversity of
interactions
Work
Decide
Learn
Scaled Agile Thinking
© Patrick Steyaert, 2018 8
Organizational learning
Experience and experimentation
Unfolding
events
… as well as from
experimentation
Models
Friction
Learn from
experience …
Scaled Agile Thinking
© Patrick Steyaert, 2018 9
Business agility
Flow, collaboration and learning,
at all levels, and across all
functions, and organizational
units, for different types of
organization* to thrive in a
volatile business landscape.
*Including complex systems development, service
network, start-up/scale-up, volume operations or
any aggregation thereof
Scaled Agile Thinking
© Patrick Steyaert, 2018 10
(less legitimate) Bandwagon effect
a self-reinforcing loop that fuels the agile industry
Others are adopting
popular agile method.
We must adopt
popular agile method
also!
R
Scaled Agile Thinking
© Patrick Steyaert, 2018 11
A self-sealing logic
The major cause of problems are solutions
Benefits of agile are clear and unquestioned
The biggest obstacle is to “implement” agile
We can declare success to the degree that we have
overcome that obstacle
© Patrick Steyaert, 2018
Are the benefits
clear and
unquestionable?
Scaled Agile Thinking 5
Scaled Agile Thinking
© Patrick Steyaert, 2018 12
Shallow agile
adopting practices without adopting the underlying thinking
Agile practices
Agile thinking
gap between thinking
and doing
Scaled Agile Thinking
© Patrick Steyaert, 2018 13
Incongruence
© Patrick Steyaert, 2018 Scaled Agile Thinking 15
What I
think and
say I do
What I
actually
do
Scaled Agile Thinking
© Patrick Steyaert, 2018 14
Friction
… getting an organization made
up of individuals, to pursue a
collective goal produces friction
just as surely as applying the
brakes of a car.
Stephen Bungay, The art of action
“ “ Effects gap Learning gap
Alignment gap
ACTION PLANS
OUTCOMES
Scaled Agile Thinking
© Patrick Steyaert, 2018 15
Caught between the hammer and the anvil
EFFORT
RESULT
Bottom-up change
stalls by lack of
momentum
Top-down change
stalls because of
friction
Bottom-up
Scaled Agile Thinking
© Patrick Steyaert, 2018 16
Profound change
Focus on the thinking that informs action
alignment gap
Plans Action
effects gap
OUTCOMES
learning gap
THINKING
Planned
change
Outcome-
oriented
change
Profound
change
Scaled Agile Thinking
© Patrick Steyaert, 2018 17
(rational) Thinking about agility
How work, works
Flow
Feedback
delay
R
Learning
Collaboration C
Division
of labor
B
Finishing
work
Work-In-
Progress (WIP)
Starting
work
O
Induced
work
Blocked
work
Idle time
R
Expedited
work
Wait time
(length & variability)
R
Capacity
utilization
C
O
Scaled Agile Thinking
© Patrick Steyaert, 2018 18
Thinking about thinking
The divided mind
Rational brain
The rider
Intuitive brain
The elephant
Rational reasoning is - SLOW - verbal
conscious thought using models and
logic
Thinking is intuitive as well as rational
Intuition is based on - FAST - pattern
matching with past experience
Scaled Agile Thinking
© Patrick Steyaert, 2018 19
Intuitions first, Reasoning second*
Its hard to reason oneself into new behavior
Past
experience
intuition judgement reasoning
1 2
3
4
Unfolding
events
*Jonathan Haidt, The Righteous Mind
Scaled Agile Thinking
© Patrick Steyaert, 2018 20
Thinking is social, not just individual
Social intuition model*
A’s
intuition
A’s
judgement
A’s
reasoning
B’s
intuition
B’s
judgement
B’s
reasoning
1 2
5
6
3
4
*Jonathan Haidt, The Righteous Mind
Past
experience
Unfolding
events
Past
experience
Scaled Agile Thinking
© Patrick Steyaert, 2018 21
Leveraging the network
Creating exponential change
Thinking is heavily influenced
not only by social network
peers, but also by peers of
peers and peers of peers of
peers
Virality and contagiousness
leverages the network to
create exponential change
Scaled Agile Thinking
© Patrick Steyaert, 2018 22
Using simulation as a bootstrap
Scaled Agile Thinking
© Patrick Steyaert, 2018 23
Agility beyond methods
At team level
* Average lead time
Months*
Co-acting
Experience
FLOW
COLLABORATION
LEARNING
Weeks
Synchronized
Experiment
Days
Pair/Mob/Swarm
Double-loop
Agility
Scaled Agile Thinking
© Patrick Steyaert, 2018 24
Success is defined by retention and referral
Measuring and managing virality
Acquisition
Retention
Results
Activation
Referral
CHANGE
FACTORY
Traditional
Viral
Embedded
simulation
Infect other
people and
units
Team flow
Cross-team flow
End-to-end flow
Scaled Agile Thinking
© Patrick Steyaert, 2018 25
Boosting agility
EFFORT
RESULT
Boost
Scaled Agile Thinking
© Patrick Steyaert, 2018 26
Thinking about agile thinking
Shallow agile
(rational individual thinking,
implementing practices)
Think beyond methods
(intuitive thinking, flow + collaboration
+ learning)
Scaled agile thinking
(social thinking, enterprise flow + network
collaboration + organizational learning)
Sharing
agile
Thinking
agile
Doing
Agile
Scaled Agile Thinking
© Patrick Steyaert, 2018 27
Thank you
@PatrickSteyaert @OkaloaFlowlab
More info about Okaloa Flowlab at www.okaloa.com/flowlab
Scaled Agile Thinking
© Patrick Steyaert, 2018 28
CONTACT DETAILS t +32 473 56 50 98
t +32 477 79 12 98
arlette.vercammen@okaloa.com
patrick.steyaert@okaloa.com
@OkaloaFlowlab
@PatrickSteyaert

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[ppt][2018] Think Beyond Methods - Lean Kanban.pdf

  • 1. Scaled Agile Thinking © Patrick Steyaert, 2018 1 Think beyond methods Lean Kanban North America 2018 patrick.steyaert@okaloa.com Create viral change
  • 2. Scaled Agile Thinking © Patrick Steyaert, 2018 2 A thriving Agile industry A Big European Win For Agile: Spotify's Wall Street Debut Succeeds - Forbes Why agility pays - McKinsey Quarterly - State of Agile™ survey, VersionOne 98% Success of Agile projects 94% Organizations practicing agile
  • 3. Scaled Agile Thinking © Patrick Steyaert, 2018 3 legitimate need(s) for agility E.g. shorten the time to market E.g. what to build for whom and why? E.g. people working together in autonomous teams
  • 4. Scaled Agile Thinking © Patrick Steyaert, 2018 4 Survival in A dancing business landscape Business fitness Leader Disruptor Challenger Growth/Decline
  • 5. Scaled Agile Thinking © Patrick Steyaert, 2018 5 Dealing with volatility The main concern is not just start-up, growth and conservation (front loop) ... … but also disruption and continuous renewal (back loop)!
  • 6. Scaled Agile Thinking © Patrick Steyaert, 2018 6 Enterprise flow Exploitation and exploration UPSTREAM options DOWNSTREAM commitments from suspected to satisfied need • Parts • Customer requests • Unaware visitors • Observations • Breakthrough ideas • Orders • Request fulfilments • Happy customers • Experiments • Emerging businesses Exploit Explore Exploit Explore
  • 7. Scaled Agile Thinking © Patrick Steyaert, 2018 7 Networked collaboration Team and network interactions Highly engaged teams … … in a loosely coupled network … across a diversity of interactions Work Decide Learn
  • 8. Scaled Agile Thinking © Patrick Steyaert, 2018 8 Organizational learning Experience and experimentation Unfolding events … as well as from experimentation Models Friction Learn from experience …
  • 9. Scaled Agile Thinking © Patrick Steyaert, 2018 9 Business agility Flow, collaboration and learning, at all levels, and across all functions, and organizational units, for different types of organization* to thrive in a volatile business landscape. *Including complex systems development, service network, start-up/scale-up, volume operations or any aggregation thereof
  • 10. Scaled Agile Thinking © Patrick Steyaert, 2018 10 (less legitimate) Bandwagon effect a self-reinforcing loop that fuels the agile industry Others are adopting popular agile method. We must adopt popular agile method also! R
  • 11. Scaled Agile Thinking © Patrick Steyaert, 2018 11 A self-sealing logic The major cause of problems are solutions Benefits of agile are clear and unquestioned The biggest obstacle is to “implement” agile We can declare success to the degree that we have overcome that obstacle © Patrick Steyaert, 2018 Are the benefits clear and unquestionable? Scaled Agile Thinking 5
  • 12. Scaled Agile Thinking © Patrick Steyaert, 2018 12 Shallow agile adopting practices without adopting the underlying thinking Agile practices Agile thinking gap between thinking and doing
  • 13. Scaled Agile Thinking © Patrick Steyaert, 2018 13 Incongruence © Patrick Steyaert, 2018 Scaled Agile Thinking 15 What I think and say I do What I actually do
  • 14. Scaled Agile Thinking © Patrick Steyaert, 2018 14 Friction … getting an organization made up of individuals, to pursue a collective goal produces friction just as surely as applying the brakes of a car. Stephen Bungay, The art of action “ “ Effects gap Learning gap Alignment gap ACTION PLANS OUTCOMES
  • 15. Scaled Agile Thinking © Patrick Steyaert, 2018 15 Caught between the hammer and the anvil EFFORT RESULT Bottom-up change stalls by lack of momentum Top-down change stalls because of friction Bottom-up
  • 16. Scaled Agile Thinking © Patrick Steyaert, 2018 16 Profound change Focus on the thinking that informs action alignment gap Plans Action effects gap OUTCOMES learning gap THINKING Planned change Outcome- oriented change Profound change
  • 17. Scaled Agile Thinking © Patrick Steyaert, 2018 17 (rational) Thinking about agility How work, works Flow Feedback delay R Learning Collaboration C Division of labor B Finishing work Work-In- Progress (WIP) Starting work O Induced work Blocked work Idle time R Expedited work Wait time (length & variability) R Capacity utilization C O
  • 18. Scaled Agile Thinking © Patrick Steyaert, 2018 18 Thinking about thinking The divided mind Rational brain The rider Intuitive brain The elephant Rational reasoning is - SLOW - verbal conscious thought using models and logic Thinking is intuitive as well as rational Intuition is based on - FAST - pattern matching with past experience
  • 19. Scaled Agile Thinking © Patrick Steyaert, 2018 19 Intuitions first, Reasoning second* Its hard to reason oneself into new behavior Past experience intuition judgement reasoning 1 2 3 4 Unfolding events *Jonathan Haidt, The Righteous Mind
  • 20. Scaled Agile Thinking © Patrick Steyaert, 2018 20 Thinking is social, not just individual Social intuition model* A’s intuition A’s judgement A’s reasoning B’s intuition B’s judgement B’s reasoning 1 2 5 6 3 4 *Jonathan Haidt, The Righteous Mind Past experience Unfolding events Past experience
  • 21. Scaled Agile Thinking © Patrick Steyaert, 2018 21 Leveraging the network Creating exponential change Thinking is heavily influenced not only by social network peers, but also by peers of peers and peers of peers of peers Virality and contagiousness leverages the network to create exponential change
  • 22. Scaled Agile Thinking © Patrick Steyaert, 2018 22 Using simulation as a bootstrap
  • 23. Scaled Agile Thinking © Patrick Steyaert, 2018 23 Agility beyond methods At team level * Average lead time Months* Co-acting Experience FLOW COLLABORATION LEARNING Weeks Synchronized Experiment Days Pair/Mob/Swarm Double-loop Agility
  • 24. Scaled Agile Thinking © Patrick Steyaert, 2018 24 Success is defined by retention and referral Measuring and managing virality Acquisition Retention Results Activation Referral CHANGE FACTORY Traditional Viral Embedded simulation Infect other people and units Team flow Cross-team flow End-to-end flow
  • 25. Scaled Agile Thinking © Patrick Steyaert, 2018 25 Boosting agility EFFORT RESULT Boost
  • 26. Scaled Agile Thinking © Patrick Steyaert, 2018 26 Thinking about agile thinking Shallow agile (rational individual thinking, implementing practices) Think beyond methods (intuitive thinking, flow + collaboration + learning) Scaled agile thinking (social thinking, enterprise flow + network collaboration + organizational learning) Sharing agile Thinking agile Doing Agile
  • 27. Scaled Agile Thinking © Patrick Steyaert, 2018 27 Thank you @PatrickSteyaert @OkaloaFlowlab More info about Okaloa Flowlab at www.okaloa.com/flowlab
  • 28. Scaled Agile Thinking © Patrick Steyaert, 2018 28 CONTACT DETAILS t +32 473 56 50 98 t +32 477 79 12 98 arlette.vercammen@okaloa.com patrick.steyaert@okaloa.com @OkaloaFlowlab @PatrickSteyaert