First section of this workshop; historical view laying the foundation for where library reference services are today to help us see where, potentially, we are headed.
Cathay Keough led workshop attendees in learning basic reference skills, including elements for question-answering and building your "resources toolbox" in order to give library customers options.
This is the first part of a three-part presentation given at the MLA/DLa Joint State Conference May 2016, in collaboration with Laura Bosley and Joe Thompson
Rebecca Marrall is a Discovery Services Librarian and Associate Professor at Western Washington University Libraries. She received her MLIS from the University of Hawai'i at Manoa in 2010 and a BS in Anthropology from Portland State University in 2008. Her roles at WWU Libraries have included Diversity and Disability Services Librarian, Diversity Resident Librarian, and positions at the University of Hawai'i and Hawaiian Mission Children's Society Library. She has authored several publications including an annotated bibliography on women of color in speculative fiction and textbook chapters on research strategies. Marrall also leads the Resource Discovery Unit and Usability & Design Working Group at WWU Libraries.
This document discusses efforts by a research librarian at City University London to improve digital literacy support for researchers. The librarian conducted a questionnaire that informed the development of a Library Researcher Development Programme. A blog and case study resource were also created. Based on researcher feedback, workshops were held on topics like using social media and open access publishing. The librarian is now conducting further research to identify factors influencing researchers' digital literacy in order to guide future instruction. The conclusion emphasizes engaging researchers and using their work to enhance information literacy support through research-based practice.
Presentation by Lynn Silipigni Connaway - June 2009, Glasgow University Library: "The library is a good source if you have several months": making the library more accessible
Cathay Keough led workshop attendees in learning basic reference skills, including elements for question-answering and building your "resources toolbox" in order to give library customers options.
This is the first part of a three-part presentation given at the MLA/DLa Joint State Conference May 2016, in collaboration with Laura Bosley and Joe Thompson
Rebecca Marrall is a Discovery Services Librarian and Associate Professor at Western Washington University Libraries. She received her MLIS from the University of Hawai'i at Manoa in 2010 and a BS in Anthropology from Portland State University in 2008. Her roles at WWU Libraries have included Diversity and Disability Services Librarian, Diversity Resident Librarian, and positions at the University of Hawai'i and Hawaiian Mission Children's Society Library. She has authored several publications including an annotated bibliography on women of color in speculative fiction and textbook chapters on research strategies. Marrall also leads the Resource Discovery Unit and Usability & Design Working Group at WWU Libraries.
This document discusses efforts by a research librarian at City University London to improve digital literacy support for researchers. The librarian conducted a questionnaire that informed the development of a Library Researcher Development Programme. A blog and case study resource were also created. Based on researcher feedback, workshops were held on topics like using social media and open access publishing. The librarian is now conducting further research to identify factors influencing researchers' digital literacy in order to guide future instruction. The conclusion emphasizes engaging researchers and using their work to enhance information literacy support through research-based practice.
Presentation by Lynn Silipigni Connaway - June 2009, Glasgow University Library: "The library is a good source if you have several months": making the library more accessible
This document discusses social networking and its impact on libraries. It provides an overview of the speaker's extensive involvement with various social media platforms including Facebook pages for libraries, wiki pages, groups, and social sharing sites. Statistics on social media use in the Philippines are presented, establishing it as a world leader in social networking. Potential uses of social media for libraries are explained, such as communication, marketing, and understanding patrons. Skills needed by librarians to engage with social media are covered. Best practices and tips for using different social media platforms safely and effectively in a library setting are also shared.
The document discusses predictions for libraries in 2020. It describes how library spaces may evolve from places for quiet study to active learning hubs. It also explores how print collections may decrease as electronic resources grow, though reliability and access issues remain. The role of librarians is envisioned to shift from stamping books to providing expertise through embedded roles and research support. The future library catalog is predicted to involve more collaborative cataloging and value-added features rather than exhaustive records.
Libraries face new challenges in the digital age, including decreasing budgets, changing user expectations, and new competitors. To remain relevant, libraries must embrace technologies like e-books, mobile apps, makerspaces, and 3D printing. They must redefine their roles and spaces, prove their value through metrics, and position their librarians as agents of change. By responding quickly to trends, reinventing themselves creatively, and meeting communities' evolving needs, libraries can future-proof their important roles.
The document lists challenges and opportunities related to electronic resources in academic libraries. Some of the key challenges mentioned include reduced budgets, ever-increasing journal prices, a decline in print monographs, difficulties managing collections, issues with access and security, and usability problems. Opportunities discussed focus on areas like open access initiatives, collaboration, marketing collections globally, improving discovery tools and interfaces, and developing new definitions and standards. The document provides sources for further reading on topics related to e-resources in libraries.
The document discusses trends that will impact the future of libraries and reference services. It examines 23 trends, such as an aging population, the sharing economy, drones, makerspaces, and the internet of things. The document suggests libraries may need to change reference services to address these trends. This could include providing more remote services using technology, expanding instructional roles, and curating information to help the community understand current issues. The goal is for libraries to meet evolving community needs and remain relevant.
What Are Information Services? Defining Reference Service in School LibrariesJohan Koren
This document discusses information services and reference services provided by libraries. It defines information services as any service intended to provide information for a user or assist a user in finding information. Libraries traditionally provide reference services, which are functions performed by a librarian to meet the information needs of patrons. An important part of reference work is the reference interview, where the librarian determines the real question or information need through discussion with the patron. The reference interview involves techniques like paraphrasing, clarifying questions, and verifying to understand the patron's need. New forms of reference services include ready reference, research project assistance, readers' advisory, as well as digital and virtual reference services accessible online. The document debates whether reference services in school libraries must
The document discusses the concept of blended librarianship, which combines traditional librarian skills with instructional design and technology skills. It defines blended librarianship and provides examples of how skills are blended, including collaborating with instructional designers and taking on leadership and teaching roles. The presentation also provides biographies of thought leaders Steven Bell and John Shank, who developed the concept of blended librarianship. Resources for continuing education in blended librarianship are listed.
This project explored how the creation of a new digital health sciences library ebook collection allowed for greater integration of ebooks into course content, expanded the conversation around information literacy, created connections between the library faculty and classroom faculty, extended the awareness of the library’s budget and boosted support for the library.
The challenges of promoting academic libraries and referenceAndrea Mullen
The document discusses ways to promote academic library services at Brooklyn College. It notes that while Brooklyn College has a large commuter student population and robust library resources, reference desk numbers are low. The author looks at how other colleges use social media like Facebook and Twitter to market their libraries. The summary suggests Brooklyn College's library could use these channels to promote services like chat reference, announce events and closures, and provide librarian recommendations. Proactive marketing on social media could help increase awareness and usage of the library.
Ubiquitous readers' advisory services for public libraries' online communitiesBestSellers
The document summarizes a presentation about providing readers' advisory services through online communities and social media for public libraries. It discusses how the role of libraries is changing as content consumption shifts from a one-to-many model to a disruptive model driven by social media. It provides examples of libraries that use forms, reviews, and personalized recommendations on their websites and social media pages to connect readers with new books.
Libraries are changing to better serve patrons in the digital age. They are becoming more participatory spaces that welcome community input and host events. Some libraries are transforming staff roles from traditional positions into more collaborative roles focused on customer service, technology support, and education. The future library will likely provide flexible work and learning spaces, host makerspaces for creativity, and find new ways to engage and support their communities.
Challenges facing Academic Librarians with Examples from LebanonHoueida Kammourié
This is a presentation given during Elsevier LibraryConnect Seminar held on April 17, 2012 at Riyad Nassar Library, Lebanese American University, Beirut - Lebanon
The document discusses marketing and assessment in libraries. It covers topics such as the four P's of marketing (product, price, place, promotion), advocacy, branding, outreach, using social media and new technologies, conducting library assessments using tools like surveys and usability studies, analyzing LibQual+ survey results, identifying areas for improvement, and challenges to effective assessment. The main purpose is to help libraries better understand user needs and priorities in order to improve services, allocate resources, and advocate for funding.
This curriculum vitae summarizes Sheeji Kathuria's education and experience as a librarian. She received her Master's in Information Science from the University of Tennessee in 2011. Since 2014, she has worked as an Assistant Professor and Social Sciences Librarian at Mississippi State University. Prior to that, she held reference and instruction positions at the University of Alabama, Huntsville and Georgia Perimeter College. Her experience includes providing reference services, developing research guides, and coordinating outreach and instruction activities.
This presentation was provided by Rachel Vacek of the University of Michigan during the NISO webinar, Library as Publisher, Part Two, held on March 14, 2018.
Looking Forward: The Future of LibrariesKaren Mellor
This document discusses the changing role of libraries in the digital age. While traditional services like circulation and reference questions are declining, library visits and program attendance are increasing. To remain relevant, libraries must embrace new technologies, become more collaborative spaces that encourage participation, and meet users where they are online through social media and mobile platforms. The future of libraries relies on helping patrons master emerging literacies, acting as hubs for information sharing, and understanding users' needs in our new digital information ecosystem.
This document discusses social librarianship and social libraries. It defines social librarianship as professional and non-professional librarians interacting online to catalog books and media. Social libraries allow users to build online catalogs and connect with others. Reasons for their popularity include collecting books for insurance purposes and finding recommendations. The document suggests ways libraries can get involved through participating in discussions and cataloging their collections on social library sites.
This document summarizes a presentation given to librarians about how libraries can partner with used book sellers like Alibris and Better World Books to supplement their collections. The presentation discusses how libraries can sell used books through these marketplaces and use the platforms to acquire out-of-print and hard-to-find titles to fill gaps in their collections. It also highlights the services and tools these companies provide for libraries, such as consolidated shipping and collection development reports. The presentation envisions future enhancements like expanded music/movie offerings and regional outreach programs to help libraries build well-rounded collections.
This document discusses social networking and its impact on libraries. It provides an overview of the speaker's extensive involvement with various social media platforms including Facebook pages for libraries, wiki pages, groups, and social sharing sites. Statistics on social media use in the Philippines are presented, establishing it as a world leader in social networking. Potential uses of social media for libraries are explained, such as communication, marketing, and understanding patrons. Skills needed by librarians to engage with social media are covered. Best practices and tips for using different social media platforms safely and effectively in a library setting are also shared.
The document discusses predictions for libraries in 2020. It describes how library spaces may evolve from places for quiet study to active learning hubs. It also explores how print collections may decrease as electronic resources grow, though reliability and access issues remain. The role of librarians is envisioned to shift from stamping books to providing expertise through embedded roles and research support. The future library catalog is predicted to involve more collaborative cataloging and value-added features rather than exhaustive records.
Libraries face new challenges in the digital age, including decreasing budgets, changing user expectations, and new competitors. To remain relevant, libraries must embrace technologies like e-books, mobile apps, makerspaces, and 3D printing. They must redefine their roles and spaces, prove their value through metrics, and position their librarians as agents of change. By responding quickly to trends, reinventing themselves creatively, and meeting communities' evolving needs, libraries can future-proof their important roles.
The document lists challenges and opportunities related to electronic resources in academic libraries. Some of the key challenges mentioned include reduced budgets, ever-increasing journal prices, a decline in print monographs, difficulties managing collections, issues with access and security, and usability problems. Opportunities discussed focus on areas like open access initiatives, collaboration, marketing collections globally, improving discovery tools and interfaces, and developing new definitions and standards. The document provides sources for further reading on topics related to e-resources in libraries.
The document discusses trends that will impact the future of libraries and reference services. It examines 23 trends, such as an aging population, the sharing economy, drones, makerspaces, and the internet of things. The document suggests libraries may need to change reference services to address these trends. This could include providing more remote services using technology, expanding instructional roles, and curating information to help the community understand current issues. The goal is for libraries to meet evolving community needs and remain relevant.
What Are Information Services? Defining Reference Service in School LibrariesJohan Koren
This document discusses information services and reference services provided by libraries. It defines information services as any service intended to provide information for a user or assist a user in finding information. Libraries traditionally provide reference services, which are functions performed by a librarian to meet the information needs of patrons. An important part of reference work is the reference interview, where the librarian determines the real question or information need through discussion with the patron. The reference interview involves techniques like paraphrasing, clarifying questions, and verifying to understand the patron's need. New forms of reference services include ready reference, research project assistance, readers' advisory, as well as digital and virtual reference services accessible online. The document debates whether reference services in school libraries must
The document discusses the concept of blended librarianship, which combines traditional librarian skills with instructional design and technology skills. It defines blended librarianship and provides examples of how skills are blended, including collaborating with instructional designers and taking on leadership and teaching roles. The presentation also provides biographies of thought leaders Steven Bell and John Shank, who developed the concept of blended librarianship. Resources for continuing education in blended librarianship are listed.
This project explored how the creation of a new digital health sciences library ebook collection allowed for greater integration of ebooks into course content, expanded the conversation around information literacy, created connections between the library faculty and classroom faculty, extended the awareness of the library’s budget and boosted support for the library.
The challenges of promoting academic libraries and referenceAndrea Mullen
The document discusses ways to promote academic library services at Brooklyn College. It notes that while Brooklyn College has a large commuter student population and robust library resources, reference desk numbers are low. The author looks at how other colleges use social media like Facebook and Twitter to market their libraries. The summary suggests Brooklyn College's library could use these channels to promote services like chat reference, announce events and closures, and provide librarian recommendations. Proactive marketing on social media could help increase awareness and usage of the library.
Ubiquitous readers' advisory services for public libraries' online communitiesBestSellers
The document summarizes a presentation about providing readers' advisory services through online communities and social media for public libraries. It discusses how the role of libraries is changing as content consumption shifts from a one-to-many model to a disruptive model driven by social media. It provides examples of libraries that use forms, reviews, and personalized recommendations on their websites and social media pages to connect readers with new books.
Libraries are changing to better serve patrons in the digital age. They are becoming more participatory spaces that welcome community input and host events. Some libraries are transforming staff roles from traditional positions into more collaborative roles focused on customer service, technology support, and education. The future library will likely provide flexible work and learning spaces, host makerspaces for creativity, and find new ways to engage and support their communities.
Challenges facing Academic Librarians with Examples from LebanonHoueida Kammourié
This is a presentation given during Elsevier LibraryConnect Seminar held on April 17, 2012 at Riyad Nassar Library, Lebanese American University, Beirut - Lebanon
The document discusses marketing and assessment in libraries. It covers topics such as the four P's of marketing (product, price, place, promotion), advocacy, branding, outreach, using social media and new technologies, conducting library assessments using tools like surveys and usability studies, analyzing LibQual+ survey results, identifying areas for improvement, and challenges to effective assessment. The main purpose is to help libraries better understand user needs and priorities in order to improve services, allocate resources, and advocate for funding.
This curriculum vitae summarizes Sheeji Kathuria's education and experience as a librarian. She received her Master's in Information Science from the University of Tennessee in 2011. Since 2014, she has worked as an Assistant Professor and Social Sciences Librarian at Mississippi State University. Prior to that, she held reference and instruction positions at the University of Alabama, Huntsville and Georgia Perimeter College. Her experience includes providing reference services, developing research guides, and coordinating outreach and instruction activities.
This presentation was provided by Rachel Vacek of the University of Michigan during the NISO webinar, Library as Publisher, Part Two, held on March 14, 2018.
Looking Forward: The Future of LibrariesKaren Mellor
This document discusses the changing role of libraries in the digital age. While traditional services like circulation and reference questions are declining, library visits and program attendance are increasing. To remain relevant, libraries must embrace new technologies, become more collaborative spaces that encourage participation, and meet users where they are online through social media and mobile platforms. The future of libraries relies on helping patrons master emerging literacies, acting as hubs for information sharing, and understanding users' needs in our new digital information ecosystem.
This document discusses social librarianship and social libraries. It defines social librarianship as professional and non-professional librarians interacting online to catalog books and media. Social libraries allow users to build online catalogs and connect with others. Reasons for their popularity include collecting books for insurance purposes and finding recommendations. The document suggests ways libraries can get involved through participating in discussions and cataloging their collections on social library sites.
This document summarizes a presentation given to librarians about how libraries can partner with used book sellers like Alibris and Better World Books to supplement their collections. The presentation discusses how libraries can sell used books through these marketplaces and use the platforms to acquire out-of-print and hard-to-find titles to fill gaps in their collections. It also highlights the services and tools these companies provide for libraries, such as consolidated shipping and collection development reports. The presentation envisions future enhancements like expanded music/movie offerings and regional outreach programs to help libraries build well-rounded collections.
Libraries and Librarians: Nexus of Trends in Librarianship and Social MediaIdowu Adegbilero-Iwari
Outline:
Libraries and Librarians
Traditional libraries vs Modern libraries
Library trends
Nexus of trends in librarianship and social media
Social media and libraries
Why social media in libraries?
Social media Strategy for Libraries
Uses of social media in libraries
Who does social media in library?
Library social media policy
Web tools for managing platforms
Social media in American libraries
So what must we do?
What if?
Anchorage public focus group web versionCarson Block
This document summarizes a public focus group discussion about emerging technology trends and the future of libraries. The discussion covered topics like makerspaces, 3D printers, embedded librarians, self-service options, challenges around digital content, and ideas for transforming library spaces. Participants shared their views on improving technology at Anchorage Public Library and the role of libraries in serving their communities. The session aimed to explore possibilities for enhancing library services through new technologies.
This PowerPoint contains lists of selected titles and sites that I’m familiar with. (Books, Websites, Reports, Tools, & Blogs) They appear in no particular order, and are not ranked in any way, although I have listed only things that I feel are worth referring to others. All are written in English.
Library futures: converging and diverging directions for public and academic ...lisld
The major influence on library futures is the changing character of their user communities. As patterns of research, learning and personal development change in a network environment so library services need to change. At the same time, libraries are focused on engaging with their communities more strongly - getting into their work and learning flows. This means that libraries are becoming more unlike each other, they are diverging as they meet the specific needs of their communities. Research libraries diverge from academic libraries, and each is different from urban public libraries, and so on.
At the same time, at a broader level libraries are experiencing similar pressures. The need to engage more strongly with their communities. The need to assess what they do. The need to configure space around experiences rather than around collections. Libraries are converging around some of these issues.
This presentation will consider the future of libraries from the point of view of convergence and divergence between types of libraries.
The document summarizes the author's observations of adult reference services at a small town public library. Some of the key services observed included assisting patrons with book requests, recommendations, technology help, and meeting room reservations. The reference desk saw steady usage throughout the day. While technology has changed some aspects of reference work, the human connection provided by reference librarians remains an essential role in serving the community.
Tune in to hear about the best speakers, programs and events of the 2010 ALA Conference. Learn what the "Hot Topics" of the conference were, how these issues relate to Nebraskans, and how we can address these issues in our libraries.
This document provides an overview of sessions, speakers and events at the 2010 ALA conference including:
- Opening and closing session speakers Toni Morrison and Amy Sedaris
- Authors participating in the Live! @ Your Library reading stage like Henri Cole and Benjamin Alire Saenz
- Auditorium speakers like Junot Diaz, John Grisham, and Sir Salman Rushdie
- Exhibits on the conference floor with over 1500 booths and demonstration areas
- Programming tracks covering topics like administration, technology, and children's services
- Sessions on ebooks discussing their increasing popularity and how to evaluate their value and use
Libraries have historically served various missions over time. Originally, libraries maintained records and archives, but over centuries took on additional roles like promoting scholarship, religion, education, and national pride. In modern times, libraries emerged to support self-improvement as more people had leisure time during the Industrial Revolution. Today, libraries provide information to support individual improvement and education. Selection of library materials has also evolved as electronic resources have grown alongside traditional print materials, challenging librarians to maintain a balanced collection that meets the needs of various users.
The Notable Reports Panel Strikes Again: WAPL 2017WiLS
From the Wisconsin Association of Public Libraries 2017 conference and presented by Vickie Stangel, Director, Dodgeville Public Library; Kelly TerKeurst, Director, Dwight Foster Public Library (Fort Atkinson); Gus Falkenberg, Technology and Design Director, Indianhead Federated Library System (Eau Claire); Cindy Fesemyer, Director, Columbus Public Library; Sara Gold, Community Liaison and Service Specialist, WiLS; Andrea Coffin, Community Liaison and Service Specialist, WiLS
Back by popular demand! Each year, a number of new reports about public libraries are produced by organizations like Pew, OCLC, Library Journal, The Aspen Institute, and others. These reports contain valuable information that can help us plan, develop services, and improve existing services, but unfortunately, few of us have the time to read every single one. The goal of this session is to help attendees get an overview of those reports and their implications for our work. Each panelist will share a summary of a report they believe is significant and discuss how they have used or will use the information at their library. Attendees will be encouraged to share other reports and insights that have mattered to them, too!
Geri Bodeker and I are students at San Jose State University's School of Library and Information Science. This is a presentation we gave on March 26, 2011 on Word of Mouth Marketing Trends in Libraries.
The document summarizes presentations from the 2014 MLA/DLA Conference. It discusses several topics:
1) The Geek the Library campaign which aims to raise awareness of funding challenges for public libraries and encourage communities to support their local libraries.
2) Tips for creating dazzling library displays including using book bubbles, books of the day, and props to correspond with materials' checkout periods.
3) The importance of makerspaces in libraries and rethinking what types of programs can foster creative problem solving skills.
4) Recommendations for rearranging libraries using a grocery store model to guide patrons through the space and highlight essential and featured items.
What Does the Public Say? Analyzing Online News Article Comments About LibrariesMargot
The document summarizes a content analysis of 693 public comments on 54 online news articles about libraries. The researchers analyzed comments to understand public perception and views on libraries. Key findings included:
- The most prevalent comment topics were about the value of free access to information in libraries, their physical collections, role in preserving history, and positive impact on communities.
- When commenting, 368 people expressed valuing the role of libraries, while 230 did not value them.
- Notable quotes showed views on both sides, with some commenting that libraries are outdated while others see value in their role for access to information and as community spaces.
What Does the Public Say? Analyzing Online News Article Comments About LibrariesAnnis Lee Adams
The document summarizes a content analysis of 693 public comments on 54 online news articles about libraries. The researchers analyzed comments to understand public perception and views on libraries. Key findings included:
- The most prevalent comment topics were about the value of free access to information in libraries, their physical collections, role in preserving history, and positive impact on communities.
- When commenting, 368 people expressed valuing the role of libraries, while 230 did not value them. The researchers sought to understand what people desire from libraries and what they feel libraries do or do not provide value in.
- The news articles that received over 100 comments focused on libraries' codes of conduct, plans for landmark buildings, arrests at libraries,
Who Needs Libraries? - Panel - Tech Forum 2014BookNet Canada
"Who Needs Libraries" panel at BookNet Canada's Tech Forum - March 6, 2014. Mohammed Hosseini-Ara (moderator), Catherine Biss, Andrew Martin, Katherine Palmer, Kim Silk
The document discusses the future of reference services in libraries. It covers how information users, information sources, technology, and libraries are changing and how this impacts reference. Key points include that users have high expectations and many information options. Technology like the internet and mobile devices is transforming access. Libraries need to provide reference services through various digital channels to meet users where they are. Examples are given of innovative ways different libraries are adapting reference to new technologies and user needs. The goal is for participants to think creatively about how to improve their library's reference services.
This document provides an overview of the history and resources of public libraries, with a focus on the Farmers Branch Library. It discusses how Thomas Jefferson advocated for small local libraries, and how the Library of Congress was established in 1800 and rebuilt after being destroyed in 1814. The document outlines the benefits of public libraries in providing free access to information, technology, education, and community resources. It highlights the meeting spaces, databases, materials, and programs available at the Farmers Branch Library.
“I Can Do It All By Myself”: Exploring new roles for libraries and mediating ...Patrick "Tod" Colegrove
Co-presented June 23, 2012, with Bohyun Kim (Florida International University) and Jason Clark (Montana State University) at ALA Annual 2012. Primary upload at http://www.slideshare.net/bohyunkim/i-can-do-it-all-by-mysef-exploring-new-roles-for-libraries-and-mediating-technologies-in-addressing-the-diy-mindset-of-library-patrons
Abstract:
Users are increasingly self-reliant in their information seeking behavior. Where is the place for the personal interaction with librarians in this new paradigm? Join an active conversation to explore (a) What the DIY user behaviors are, (b) how libraries can respond to them in terms of new services, fiscal and personnel resources, and technologies, and (c) how to leverage technology to create online or face-to-face mediation opportunities that would be welcomed by users.
Semelhante a Potential future of reference presentation keough 2016 (20)
Temple of Asclepius in Thrace. Excavation resultsKrassimira Luka
The temple and the sanctuary around were dedicated to Asklepios Zmidrenus. This name has been known since 1875 when an inscription dedicated to him was discovered in Rome. The inscription is dated in 227 AD and was left by soldiers originating from the city of Philippopolis (modern Plovdiv).
Level 3 NCEA - NZ: A Nation In the Making 1872 - 1900 SML.pptHenry Hollis
The History of NZ 1870-1900.
Making of a Nation.
From the NZ Wars to Liberals,
Richard Seddon, George Grey,
Social Laboratory, New Zealand,
Confiscations, Kotahitanga, Kingitanga, Parliament, Suffrage, Repudiation, Economic Change, Agriculture, Gold Mining, Timber, Flax, Sheep, Dairying,
This document provides an overview of wound healing, its functions, stages, mechanisms, factors affecting it, and complications.
A wound is a break in the integrity of the skin or tissues, which may be associated with disruption of the structure and function.
Healing is the body’s response to injury in an attempt to restore normal structure and functions.
Healing can occur in two ways: Regeneration and Repair
There are 4 phases of wound healing: hemostasis, inflammation, proliferation, and remodeling. This document also describes the mechanism of wound healing. Factors that affect healing include infection, uncontrolled diabetes, poor nutrition, age, anemia, the presence of foreign bodies, etc.
Complications of wound healing like infection, hyperpigmentation of scar, contractures, and keloid formation.
Elevate Your Nonprofit's Online Presence_ A Guide to Effective SEO Strategies...TechSoup
Whether you're new to SEO or looking to refine your existing strategies, this webinar will provide you with actionable insights and practical tips to elevate your nonprofit's online presence.
CapTechTalks Webinar Slides June 2024 Donovan Wright.pptxCapitolTechU
Slides from a Capitol Technology University webinar held June 20, 2024. The webinar featured Dr. Donovan Wright, presenting on the Department of Defense Digital Transformation.
How to Setup Default Value for a Field in Odoo 17Celine George
In Odoo, we can set a default value for a field during the creation of a record for a model. We have many methods in odoo for setting a default value to the field.
Potential future of reference presentation keough 2016
1. POTENTIAL FUTURE OF
REFERENCE: The Next Five Years
Maryland Library Association/Delaware Library Association
Joint State Conference
May 5, 2016
Ocean City, Maryland
Presenters:
Joe Thompson, Senor Administrator-Public Services, Harford County Public Library
Laura Bosley, Senior, Research Program Coordinator, Johns Hopkins University
Cathay Keough, Statewide Coordinator, Delaware Reference Services, Delaware Division of Libraries
2. Goals/Objectives – When you leave today, you will be able to:
1. identify at least 2 ways in which library reference service has evolved
2. know at least 2 resources for identifying user behavior trends in order to make informed
decisions regarding library reference services
3. have 2 to 3 ideas for developing and adapting library services to meet the changes in patron
reference services needs
Format for our workshop:
Past (how did we come to this point?)
Today (what does the data show us?)
Tomorrow (potentially where all this is leading us)
Ask, interrupt, have conversations!
5. Agree?
“The Reference Desk or Information Desk of a library is a public
service counter where professional librarians provide library users
with direction to library materials, advice on library collections
and services, and expertise on multiple kinds of information from
multiple sources.”
-Anne Patricia Badique (MLS student assignment)
https://youtu.be/cdNprq9Wsgo (YouTube February 26, 2010)
8. Reference Services
1876-1930s
• 1876: Samuel Green (considered the Founding Father of Reference)
published “Personal Relations between Librarians and Readers”
http://pacificreference.pbworks.com/f/Personal%20Relations%20Between%20Librarians
%20and%20Readers.pdf
• The American Library Association was formed on October 6, 1876 –
Melville Dewey was one of the founders. The goal was "to enable librarians
to do their present work more easily and at less expense."
(American Library Association).
• 1890s: Assistance to patrons became well known as “reference work”
• 1900-1930s: Dedicated space and services for reference services spread
nation-wide, such as “reference rooms” and patron assistance over the
telephone
Samuel Green
9. Quotes of the library from 1922
“All round the room my silent servants wait,
My friends in every season, bright and dim.”
-Barry Cornwall, My Books: Reported in Hoyt's New Cyclopedia Of Practical
Quotations (1922), p. 439-40.
“A great library contains the diary of the human race.”
-Rev. George Dawson, Address on Opening the Birmingham Free Library: Reported in Hoyt's
New Cyclopedia Of Practical Quotations (1922), p. 439-40.
“Libraries are as the shrines where all the relics of the ancient saints, full of
true virtue, and that without delusion or imposture, are preserved and
reposed.”
-Francis Bacon, Libraries: Reported in Hoyt's New Cyclopedia Of Practical Quotations (1922),
p. 439-40.
“A library is but the soul's burial-ground. It is the land of shadows.”
-Henry Ward Beecher, Star Papers, Oxford, Bodleian Library: Reported in Hoyt's New
Cyclopedia Of Practical Quotations (1922), p. 439-40.
“Shelved around us lie
The mummied authors.”
-Bayard Taylor, The Poet's Journal, Third Evening: Reported in Hoyt's New Cyclopedia Of
Practical Quotations (1922), p. 439-40.
By The original uploader was Dpbsmith at
English Wikipedia - Transferred
from en.wikipedia to Commons by Matthiasb.,
CC BY-SA 3.0, of Bates hall, Boston Public
Library
https://commons.wikimedia.org/w/index.php?cu
rid=3611945
10. • 1960s: Instructional reference was formalized (instructional classes for
patrons and students)
• 1980s: Bookstores became popular
• 1990s: Digital/Internet/Search Engines
• Amazon (1994)
• Google (1998)
• “Reference is Dead”
Reference Services
1960s - 2016
11. Top Challenges
Competition Image
Bookstores Stereotypes
Internet/Search engines/Google Marketing
Affordable technology Professional online presences
“A librarian should be as unwilling to allow an inquirer to leave the library with his question unanswered
as a shop-keeper is to have a customer go out of his store without making a purchase.” – Green, Personal
Relations between Librarians and Readers
Competition Image
Bookstores Stereotypes
Internet/Search engines/Google Marketing
Affordable technology Professional online presences
12. Bookstores threaten – sample articles
• Michael Sullivan. “The Fragile Future of Public Libraries.” Public Libraries,
Sept/Oct 2003. Retrieved:
http://www.columbia.edu/cu/libraries/inside/units/bibcontrol/osmc/sullivan.pdf
• Jim Trelease, and Stephen Krashen. "Eating and reading in the library." Emergency
Librarian 23.5 (1996): 27. General OneFile. Web. 25 Apr. 2016.
• Eileen Coan. “The Use of Reference Tools and Skills by Bookstore Employees.”
January 1993. Retrieved: http://files.eric.ed.gov/fulltext/ED355952.pdf
• Craig Clark. “Defining User Behavior in the Coffee Shop Area of a Super
Bookstore, a Grounded Theory Approach.” 1999, 42p.; Master's Research Paper,
Kent State University. Retrieved: http://files.eric.ed.gov/fulltext/ED435397.pdf
13. Top Challenges : Our perceived competition
Competition Image
Bookstores Stereotypes
Internet/Search engines/Google Marketing
Affordable technology Professional online presences
From: “The Future of Search”
Marcus Tandler
November 2013 TedX – Munich
YouTube https://www.youtube.com/watch?v=Fa4jQIW2etI
See also Search Engine history: http://www.searchenginehistory.com/
14. Inception of Internet and Affordable Technology
(2003 – Bill and Melinda Gates Foundation)
“Our Original Libraries Work is Complete
The foundation’s original libraries work is complete. The U.S.
libraries program invested $240 million to connect 99% of all
U.S. public libraries to the Internet with computers and training.”
http://www.gatesfoundation.org/Who-We-Are/General-Information/History
15. Professional development-
guidelines from the past
“A librarian should be as unwilling to allow an inquirer to leave the library with
his question unanswered as a shop-keeper is to have a customer go out of his
store without making a purchase.”
– Green, Personal Relations between Librarians and Readers, 1876
16. Types of Reference Services
•Locations, directions (such as
for finding library equipment,
bathrooms, study and meeting
rooms)
•Where can I find…?
•Library tours
•Classes, tutorials and
workshops
•Guided, supportive
experimentation (Maker labs)
•Reader’s Advisory
•Advice/Editing (usually one-
on-one assistance)
•Selective services and
information in and through
library (such as community
partnerships)
•Ready Reference
•Bibliographic
•Information & referral
•Research
Information Guidance
Directional
(?)
Instruction
17. Top Challenges : Our perceived image
Competition Image
Bookstores Stereotypes
Internet/Search engines/Google Marketing
Affordable technology Professional online presences
18. Professional development –
more recent guidelines
“The face of Reference Services has changed significantly since the original RUSA Guidelines
for Behavioral Performance were first published in 1996…
“…the world of Reference was moving beyond the traditional Reference Desk.”
Guidelines for Behavioral Performance of Reference and Information Service Providers (revised 2004)
Reference and Users Services Association
http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral
19. Examining the beginnings of today’s evolution
• R David Lankes. “AskA‘s Lessons Learned from K-12 Digital Reference
Services.” Reference & User Services Quarterly; Fall 1998; 38, 1; Research
Library, pg. 63
http://quartz.syr.edu/rdlankes/Publications/Journals/AskAsLessonLearned.pdf
• Richard A. Danner. “Redefining a Profession.” 1998.
http://scholarship.law.duke.edu/cgi/viewcontent.cgi?article=1254&context=faculty_sch
olarship
• Dennison, Russell F. “Technology and Reference Changes in the 1990s: An
Annotated Bibliography.” 2000. http://files.eric.ed.gov/fulltext/ED477453.pdf
Let’s look at two factors: First, we’ll get on the same page – or at least the same area – with some definitions of ‘library reference services’ – the who, what, why of it. Then we’ll have a crash course on the history of reference services, to look at how we came to this point. Image: http://www.morguefile.com/archive
Raise hands – who here does reference work? No need to define what that is…just if you think you do, then raise your hand.
Okay, so now let’s see if we can agree on what that work is, that you do.
Let’s start with a general look at a definition of reference from an MLS student. Do you agree? (interactive)
The answers to these questions are finally gaining shape. We’ve been asking these questions for more than two decades - the first question has us looking externally around us. Laura will give us more on that with current data. The second question allows us to examine our profession, its internal parts and resources. Reference services has various types, for example; we’ll get to that soon. But first, let’s take a quick look at reference services history.
Sometimes when we look back it gives us clues about where we are headed.
Let’s start with the early inception of reference services – this began in the latter part of the 1800s. In 1876, Samuel Green (who is considered the founding father of library reference) published a groundbreaking work that set library reference service on its current path. Even then, he was a leader in identifying the need to provide a context for understanding how to help library customers through an intentional interaction that removed a librarian’s biases. But the understanding of what a library is, and who can provide reference services, got stuck. (See the quotes on the next slide.)
There are many examples of how the library and its services were viewed, many from historical references. These quotes are from 1922, just before the telephone became used on the library’s reference desk. I get a sense of dust, silence, strictness, lofty, saintly, holy, and old. No wonder some of the first libraries were built to look like cathedrals. Banks, government buildings and libraries often had architecture with pillars reminding us of something strong and ancient, something reverential when entering and using, something bigger than ourselves. It also implied that we, as librarians, were the gatekeepers to important information.
Now let’s look at the last 50 years or so. We can see that the need to help patrons and students learn how to use the tools and resources we had access to became important enough that instructional reference was formalized; leading to all types of workshops that we see today. There were other challenges rearing up, and for the first time librarians began wondering if their profession was going to become obsolete.
One of the most prominent challenges was in the 1980s when bookstore chains, like Borders and Barnes and Noble, became widely popular. Many librarians felt threatened but also many wondered how to make their libraries more like bookstores, to make them more appealing.
I learned from someone I work with, who used to work in a bookstore many years ago and is now a librarian, that the flow of traffic, lighting, displays and events were all tremendously essential to the commercial bookstore. Libraries began learning how to incorporate an atmosphere that invited lingering and browsing, such as through areas with cozy furniture, by partnering with coffee shops, extending their hours and questioning policies that created barriers to library use, and working on improving customer service. This began a new and deep examination of reference services
The perceived threats actually prompted libraries to examine ways in which to improve..
During this same time, the wide-spread use of Internet, the first Search Engines, and computers were exploding. Does anyone know the name of the first search engine of the 1990s? WebCrawler – 1994 Of course, librarians were being asked about this promising new way to find information.
Now add in other major events of the time: the quickly-rising use of the Internet (and getting beyond the slow modem) and the decreasing costs of computers and technology. During the turn of the century, the Bill and Melinda Gates Foundation provided Microsoft-loaded PCs and training in public libraries across the nation. This had a big effect on reference services. Many library staff questioned – and still question – how far to go and through what methods when helping patrons with questions that have to do with computers, smart phones, Internet service/wifi/Bluetooth. Virtual reference through chat and email kicked off around this time, too. Still, the nature of our work remains – the core elements stood.
Within our profession we explored library reference service to adapt, and increasingly make necessary changes, but when we look back, we see that much of the tone of what we’re about is constant, especially regarding customer service and having good communication skills, knowing your resources, and being generally helpful no matter what platform or method you use to provide assistance. We can also briefly drill down into the types of reference services.
Here is a quick overview to show that there are various types of reference services – just for interest. But I don’t want to get bogged down in the details, and questions about what is really reference (like directional questions) is a matter of debate for another time. We’re speaking on a general level and it may be a moot point in the end.
But when reminded about the many levels of reference work and details here, it’s obvious that there is still quite a need for these reference services.
Many of the challenges continue, especially regarding our image as librarians. For example, how well do we market ourselves? How effective are we at changing how we are perceived when someone learns we are a librarian? (I have two books to show.) How well do we present ourselves online through websites, and interactively through social media and virtual reference? Our professional guidelines and education have to change and adapt to keep up, too.
RUSA was formed first as an ad hoc committee in 1992, and then as an Association within the American Library Association in 1996, out of an obvious need to address this core element of library service. It was recognized that “the world of reference was moving beyond the traditional reference desk” – even before RUSA put this in writing. We’re still exploring this concept, not only motivated by the fear that our profession was dying but also seeing that change is what libraries are all about. Not in every way, but in relevant ways – because without the ability to change there is no learning. And we’re all about learning!
Here are some top articles that talk about libraries and change.
I’ll end my part of today’s workshop with a quick story.
There is the question of whether reference is dead – it’s kind of like the elephant in the room. Some point fingers at library patron usage stats and reports and exclaim that the sky is falling, that reference is indeed dead, that we should just move on and be a community activity/creation-focused location more than anything, for example.
Story: Walking at ALA midwinter to a keynote speaker’s event and saw a colleague, joined up with her, started talking about reference work and virtual reference work, and she said, “Well you know Cathay, reference is dead.” I stopped in my tracks and turned to her and said, “I don’t agree – reference is not dead. It’s evolving. We’re just finding out where the dust is settling and I think we can see some of that now.” And with that, I’ll turn this over to Laura to show you some recent research.