1) E-Business Suite Diagnostics is a free tool from Oracle that helps gather and analyze information from an E-Business Suite system related to issues or setup configurations. It includes a set of diagnostic tests organized by product. 2) The tests examine collected information, provide feedback, and suggest resolution steps. This aids in problem avoidance, self-service resolution without Oracle Support, and reducing resolution time. 3) The tests are accessed through a web interface and do not make changes to the system. They are organized by product and functionality for easy use even by those without technical expertise.

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E-Business Suite Diagnostics
The Basics For Release 12
Marijo Erickson
Project Manager, Service Engineering

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Agenda
• Defined
• Reasons For Usage and Basic Characteristics
• Demonstration: Usage
• Benefit Recap
• Technical Aspects
• Reference Documentation
• Demonstration: MetaLink
• Demonstration: Selecting the Right Test
• Support Procedure
• Q&A

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E-Business Suite Diagnostics
Defined
E-Business Suite Diagnostics is a free tool provided by
Oracle to ease the gathering and analyzing of
information from your E-Business Suite specific to an
existing issue or setup
The tool is simply a set of tests, organized by product
Additionally, some of these tests examine the collected
information, provide feedback on this information and
suggest resolution steps to solve identified issues.

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E-Business Suite Diagnostics
Reasons For Usage
• E-Business Suite Diagnostics aid in
• Problem Avoidance
• resolving configuration and data issues that would
cause processes to fail
• Self Service Resolution
• resolving problems without the need to contact Oracle
Support
• Reduction in Resolution Time
• minimizing the time spent to resolve an issue by
increasing Support Engineer efficiency

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E-Business Suite Diagnostics
Basic Characteristics
• No updates, inserts, or deletes
• Sensitive customer information is not collected or
displayed
• Security model restricts access to information based
on the FND security model (Role-based)
• All published tests have successfully passed Oracle
security review

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E-Business Suite Diagnostics
Installation
• Primary Delivery Method is through the Oracle E-
Business Suite Diagnostics Release Update Pack #
• Complete Installation / execution instructions
available in Note 167000.1
• Tests are primarily written in Java, but XML tests are
also available (delivered with a java wrapper for
execution within the OD framework)
• New/updated diagnostics will be available in the next
RUP

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E-Business Suite Diagnostics
Overview
• E-Business Suite Diagnostics provides the ability to quickly
identify and resolve problems by executing diagnostic tests
Oracle
Diagnostics
Framework
Diagnostic Tests
Executes
E-Business Suite
Diagnostics
PRO Active
RE-Active

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E-Business Suite Diagnostics
Test Organization
• Tests are organized by product
• Some tests may be available in more than 1 product
(cross product functionality)
• Each test is further grouped for improved findability
• The groups available may vary by product, but all
follow the same organization methodology

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E-Business Suite Diagnostics
Test Organization
• Setup
• gather information about setup relevant to a particular product /
functionality / issue, examine that information, provide feedback,
and suggest appropriate actions
• Activity
• gather information about data and configuration relevant to a
particular functionality / issue, examine that information, provide
feedback, and suggest appropriate actions
• Collection
• gather information relevant to a particular product / functionality /
issue
• Functional Categories
• typically align with the product menu structure and include both
activity and data collection tests

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<Insert Picture Here>
E-Business Suite Diagnostics
USAGE DEMONSTRATION

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E-Business Suite Diagnostics
Benefit Recap
• Information in a test output helps to
• Identify and solve potential issues before suffering their
symptoms
• Identify and solve existing issues without external assistance
• Increase self-service efficiency by verifying / eliminating
possible cause / solution of an existing issue
• Reduce time to resolution when a service request is required
by increasing the Support Engineer’s efficiency
• Execution of E-Business Suite Diagnostics is easy
because
• Central location of all tests
• No special technical knowledge required
• No special SQL*Plus/operating system access required

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E-Business Suite Diagnostics
Setup/Security
• Diagnostics delivers role-based security
• Each test has a 'sensitivity' assigned as:
• Low
• Medium
• High
• ‘Roles’ should be granted to responsibilities as:
• Application End User
• Application Super User
• Diagnostics Super User

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E-Business Suite Diagnostics
Setup/Security
• A particular user’s access to diagnostic tests is
determined by
• What responsibilities are assigned to that user
• Which roles are granted to those responsibilities
• ODF provides some seeded grants
• ‘Diagnostics Super User’ role to ‘System Administrator’ and
‘CRM HTML Administration’ responsibilities
• ‘Application End User’ role to ‘Application Diagnostics’
responsibility

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E-Business Suite Diagnostics
Setup/Security:Roles-Sensitivity-Access
Responsibilit
y's Role
Tests In The
Application To
Which The
Responsibility
Belongs
Tests In
Other
Application
s
Others
Diagnostics
Super User
All tests (high,
medium, low
sensitivity)
All tests
(high,
medium, low
sensitivity)
Access to
configuration tab to
assign roles to
responsibilities and
other admin options
Application
Super User
All tests (high,
medium,low
sensitivity )
Medium,low
sensitivity
tests
Application
End User
Low sensitivity
tests
Low
sensitivity
tests

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E-Business Suite Diagnostics
Setup/Security:Roles-Sensitivity-Access
• Example:
• ‘GL Manager’ responsibility is assigned to ‘User1’
• ‘Application Super User’ role is granted to ‘GL
Manager’ responsibility
• ‘User1’ can execute below tests in diagnostics
• High, Medium, Low sensitivity tests in
‘General Ledger’ application
• Medium, Low sensitivity tests in other
applications like AR, AP etc
• High sensitivity tests in other applications are
not available for this user (they are locked)

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E-Business Suite Diagnostics
Setup/Security
• Additional References to RBAC and
diagnostic security can be found in:
• Note 358831.1
• E-Business Suite Diagnostics Execution
and Responsibility Configuration
Instructions
• Note 753979.1
• E-Business Suite Diagnostics RBAC Basics

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E-Business Suite Diagnostics Reference Menu
Overview
General
informatio
n about E-
Business
Suite
Diagnostic
s
Installation
Guide
Detailed
instruction
s how to
install E-
Business
Suite
Diagnostic
s Patch
FAQ
Got a
Question?
Check the
FAQ first
as this
resource is
updated
regularly
Training
‘How To’
demonstrat
ions,
presentatio
ns and
RDA
training
R12
Catalog
List and
descriptio
n of all
currently
available
Diagnosti
cs for R12
11i
Catalog
List and
descriptio
n of all
currently
available
Diagnosti
cs for 11i
Metalink
Forum
Easy way
to
communica
te with
other users
of
diagnostics
for
questions,
tips and
best
practices
Submit
Feedback
Got
somethin
g to
share
with the
diagnosti
cs team
… email
us!!!!
• Reference Tabs
•Available at the top of all diagnostic notes in Metalink

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<Insert Picture Here>
E-Business Suite Diagnostics
METALINK DEMONSTRATION

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<Insert Picture Here>
E-Business Suite Diagnostics
SELECTING THE RIGHT TEST
DEMONSTRATION

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E-Business Suite Diagnostics
Support Procedure
• E-Business Suite Diagnostics are supported the same
way as any other Oracle product
• In case of any installation / execution issue, log a
Service Request:
• Product = E-Business Suite Diagnostics
• In case of any E-Business Suite Diagnostics related
question, post your question on the Support
Diagnostics Project MetaLink forum

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For More Information
http://search.oracle.com
Support Diagnostics
or
oracle.com
or
http://metalink.oracle.com
ML-> Knowledge -> Tools and Training -> Diagnostic Tools

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