Embarking on a transformative journey to elevate my role as a senior project manager, I immersed myself in a comprehensive series of ITIL (Information Technology Infrastructure Library) courses. These meticulously designed modules have not only fortified my technical prowess but also signify a profound commitment to excellence in project management. The ITIL framework, renowned for its systematic approach to IT service management, has become an indispensable tool in today's dynamic business landscape . Comprising a series of courses that I diligently pursued, these modules spanned various key areas, providing me with a holistic understanding of IT service delivery and support. The journey commenced with the ITIL Foundation course, where I delved into the core concepts, guiding principles, and service value system. This fundamental knowledge served as the bedrock for subsequent courses, laying a solid foundation for my evolving expertise. Moving forward, I delved into the ITIL stream with the other modules.
Throughout this series of ITIL courses, my passion for augmenting my skills as a senior project manager was evident. The practical application of ITIL principles in real-world scenarios, coupled with interactive learning experiences, enriched my understanding and facilitated seamless integration of these concepts into my professional toolkit. These courses not only enhanced my technical proficiency but also reinforced my commitment to aligning IT services with business objectives. As a senior project manager, I now possess a nuanced understanding of how ITIL practices contribute to overall business success, fostering a strategic and collaborative approach to project management. In conclusion, the ITIL courses series has been a transformative journey, shaping me into a senior project manager equipped with a comprehensive skill set. This investment in professional development reflects not only my dedication to staying at the forefront of industry best practices but also my unwavering passion for delivering excellence in project management. The ITIL framework has become an integral part of my professional identity, empowering me to navigate the complexities of modern IT landscapes with confidence and proficiency.
The document discusses adopting the ITIL framework to improve IT service management. ITIL is a popular framework that focuses on aligning IT services with business needs. The core of ITIL is a service lifecycle with five phases: service strategy, service design, service transition, service operation, and continual service improvement. Adopting ITIL can provide benefits like improved resource utilization and infrastructure management, but also faces challenges like assessing business impact and achieving measurable outcomes. Proper adoption requires business support, training, process implementation, and change management.
The document provides an overview of ITIL Service Design. It discusses key topics including service design principles, processes, organizing for service design, technology considerations, and implementing service design. The goal of service design is to design IT services that satisfy business needs, can be efficiently developed and enhanced, and have an effective service management system to manage services through their lifecycle. Specialization and coordination across the service lifecycle are important to manage expertise and reduce gaps.
ITIL Version 4 Presentation for self readinggurunath29
ITIL is a framework that originated in the UK in the 1980s and has since been developed based on public and private sector best practices to provide guidance for IT service management; it has had multiple versions released with the latest being version 4 in 2019 and focuses on aligning technology services with business needs through comprehensive processes. ITIL provides best practices for delivery of high quality IT services and outlines management procedures to support value and quality in IT operations throughout the service lifecycle.
The document discusses adopting the ITIL framework to improve IT service management. ITIL is a popular framework that focuses on aligning IT services with business needs. The core of ITIL is a service lifecycle with five phases: service strategy, service design, service transition, service operation, and continual service improvement. Adopting ITIL can provide benefits like improved resource utilization and infrastructure management, but also faces challenges like assessing business impact and achieving measurable outcomes. Proper adoption requires business support, training, process implementation, and change management.
The document provides an overview of ITIL Service Design. It discusses key topics including service design principles, processes, organizing for service design, technology considerations, and implementing service design. The goal of service design is to design IT services that satisfy business needs, can be efficiently developed and enhanced, and have an effective service management system to manage services through their lifecycle. Specialization and coordination across the service lifecycle are important to manage expertise and reduce gaps.
ITIL Version 4 Presentation for self readinggurunath29
ITIL is a framework that originated in the UK in the 1980s and has since been developed based on public and private sector best practices to provide guidance for IT service management; it has had multiple versions released with the latest being version 4 in 2019 and focuses on aligning technology services with business needs through comprehensive processes. ITIL provides best practices for delivery of high quality IT services and outlines management procedures to support value and quality in IT operations throughout the service lifecycle.
This document provides an overview of ITIL (Information Technology Infrastructure Library) which is a framework of best practices for IT service management. It defines ITIL as a set of books that describe practices for managing IT services and infrastructure. The document summarizes that ITIL provides suggestions for effective IT processes focused on customer service. It also outlines the key stages of the ITIL lifecycle from strategy to continual service improvement.
This document provides an overview of ITIL (Information Technology Infrastructure Library), which is a framework for IT service management best practices. ITIL describes five main phases - Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The document outlines the key processes involved in each phase, as well as the benefits of implementing ITIL such as reduced costs, improved customer satisfaction, and better alignment between IT and business goals. In conclusion, adopting ITIL enables organizations to cut costs while delivering higher quality IT services.
The document describes an upcoming seminar on ITIL Foundation Certification. It will provide an overview of IT Service Management and ITIL, including the key concepts and areas of ITIL. Attendees will learn about the ITIL service lifecycle and why organizations implement ITIL. The seminar will also help prepare attendees for the ITIL Foundation Certification exam.
successful ITSM implementation is an ongoing journey rather than a one-time project. It requires commitment, continuous evaluation, and adaptation to evolving business requirements and technological advancements. Regularly seeking feedback and making adjustments accordingly will help in optimizing ITSM practices for maximum efficiency and value delivery.
The document discusses the key concepts and processes in the Information Technology Infrastructure Library (ITIL) framework. ITIL describes best practices for IT service management and is broken down into five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Each publication focuses on a different stage of the service lifecycle to help align IT services with business needs and ensure quality service delivery.
The document discusses the key concepts and processes in the Information Technology Infrastructure Library (ITIL) framework. ITIL describes best practices for IT service management and is broken down into five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Each publication focuses on a different stage of the service lifecycle to help align IT services with business needs and ensure quality service delivery.
The document provides an overview of ITIL (Information Technology Infrastructure Library) which is a framework of best practices for IT service management. It discusses key concepts in ITIL including the service lifecycle, roles, and objectives to improve quality and reduce costs. The service lifecycle includes service strategy, service design, service transition, service operation, and continual service improvement.
The how, why and what of ITIL® certificationsLora Beros
The ITIL® path is long and challenging, but you have to start somewhere. In this on-demand presentation, TrainSignal instructor Lowell Amos discusses the benefits of obtaining an ITIL® certification. Where do you start? Why should you bother? How can this certification transform your career? Let Lowell guide you through the first ladder of the ITIL® climb to success.
iNOC Ticketing flow and presentation.pptxBinod Rimal
The document discusses how iNOC Ticketing aligns with the ITIL framework to provide a standardized and efficient process for managing telecom services and infrastructure. It outlines the key phases of ITIL - service strategy, design, transition, and operation - and how they guide telecom service management. The document also lists some benefits of applying ITIL processes for telecom providers, such as service catalogs, incident and problem management, change management, and service level agreements.
- The document discusses service design thinking and the service development cycle. It outlines a process with six phases: preliminary phase, requirements, vision, organizational structures, process framework, and service features.
- The goal is to develop digital services using building blocks and blueprints by defining requirements, creating a vision, and developing organizational structures, processes, and specific service features.
- Each phase takes inputs from previous phases and produces outputs to feed into subsequent phases to iteratively design the service model.
An ITIL certified professional. My experience is cross-functional across Incident, Problem, Change and Escalation management. I've managed some of the most critical incidents and helped create processes.
Awareness session for service managementMamdouh Sakr
ماذا تعرف عن مفاهيم ادارة الخدمة
كيف تعرف ماهية الطرق المثلى في تقديمة الخدمات
ما هي الخدمة ولماذا نستخدم ITIL في تحسين عمليات ادارة الخدمات
أسئلة كثيرة سنعرفها مع دورة ITIL Foundation وهذا رابط عن المفاهيم الاساسية لمفهوم تحسن مستوى الخدمات المقدمة
كل هذا واكثر مع صديقكم ممدوح صقر #Mamdouh_Sakr على #To_Wisdom_Together
IT Service Management Concept - Mamdouh Sakr Mamdouh Sakr
This document provides an overview of key concepts in service management based on ITIL best practices. It defines terms like service, outcomes, process, and the service management lifecycle. The five stages of the service lifecycle are described as service strategy, service design, service transition, service operation, and continual service improvement. For each stage, the core processes are outlined at a high-level. Benefits of adopting ITIL and potential resistance to improvement initiatives are also briefly discussed.
This document provides an overview of ITIL (IT Infrastructure Library), a framework for IT service management best practices. ITIL describes processes, functions, and roles involved in delivering and managing IT services. It is organized into 5 phases - Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The document explains each phase and lists the 26 processes that are part of ITIL. Adopting ITIL helps organizations reduce costs, streamline processes, and improve IT services, customer satisfaction, and productivity.
Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...Alexey Krivitsky
Is Agile dead? It depends on what you mean by 'Agile'. If you mean that the organizations are not getting the promised benefits because they were focusing too much on the team-level agile "ways of working" instead of systemic global improvements -- then we are in agreement. It is a misunderstanding of Agility that led us down a dead-end. At Org Topologies, we see bright sparks -- the signs of the 'second wave of Agile' as we call it. The emphasis is shifting towards both in-team and inter-team collaboration. Away from false dichotomies. Both: team autonomy and shared broad product ownership are required to sustain true result-oriented organizational agility. Org Topologies is a package offering a visual language plus thinking tools required to communicate org development direction and can be used to help design and then sustain org change aiming at higher organizational archetypes.
m249-saw PMI To familiarize the soldier with the M249 Squad Automatic Weapon ...LinghuaKong2
M249 Saw marksman PMIThe Squad Automatic Weapon (SAW), or 5.56mm M249 is an individually portable, gas operated, magazine or disintegrating metallic link-belt fed, light machine gun with fixed headspace and quick change barrel feature. The M249 engages point targets out to 800 meters, firing the improved NATO standard 5.56mm cartridge.The SAW forms the basis of firepower for the fire team. The gunner has the option of using 30-round M16 magazines or linked ammunition from pre-loaded 200-round plastic magazines. The gunner's basic load is 600 rounds of linked ammunition.The SAW was developed through an initially Army-led research and development effort and eventually a Joint NDO program in the late 1970s/early 1980s to restore sustained and accurate automatic weapons fire to the fire team and squad. When actually fielded in the mid-1980s, the SAW was issued as a one-for-one replacement for the designated "automatic rifle" (M16A1) in the Fire Team. In this regard, the SAW filled the void created by the retirement of the Browning Automatic Rifle (BAR) during the 1950s because interim automatic weapons (e.g. M-14E2/M16A1) had failed as viable "base of fire" weapons.
Early in the SAW's fielding, the Army identified the need for a Product Improvement Program (PIP) to enhance the weapon. This effort resulted in a "PIP kit" which modifies the barrel, handguard, stock, pistol grip, buffer, and sights.
The M249 machine gun is an ideal complementary weapon system for the infantry squad platoon. It is light enough to be carried and operated by one man, and can be fired from the hip in an assault, even when loaded with a 200-round ammunition box. The barrel change facility ensures that it can continue to fire for long periods. The US Army has conducted strenuous trials on the M249 MG, showing that this weapon has a reliability factor that is well above that of most other small arms weapon systems. Today, the US Army and Marine Corps utilize the license-produced M249 SAW.
This document provides an overview of ITIL (Information Technology Infrastructure Library) which is a framework of best practices for IT service management. It defines ITIL as a set of books that describe practices for managing IT services and infrastructure. The document summarizes that ITIL provides suggestions for effective IT processes focused on customer service. It also outlines the key stages of the ITIL lifecycle from strategy to continual service improvement.
This document provides an overview of ITIL (Information Technology Infrastructure Library), which is a framework for IT service management best practices. ITIL describes five main phases - Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The document outlines the key processes involved in each phase, as well as the benefits of implementing ITIL such as reduced costs, improved customer satisfaction, and better alignment between IT and business goals. In conclusion, adopting ITIL enables organizations to cut costs while delivering higher quality IT services.
The document describes an upcoming seminar on ITIL Foundation Certification. It will provide an overview of IT Service Management and ITIL, including the key concepts and areas of ITIL. Attendees will learn about the ITIL service lifecycle and why organizations implement ITIL. The seminar will also help prepare attendees for the ITIL Foundation Certification exam.
successful ITSM implementation is an ongoing journey rather than a one-time project. It requires commitment, continuous evaluation, and adaptation to evolving business requirements and technological advancements. Regularly seeking feedback and making adjustments accordingly will help in optimizing ITSM practices for maximum efficiency and value delivery.
The document discusses the key concepts and processes in the Information Technology Infrastructure Library (ITIL) framework. ITIL describes best practices for IT service management and is broken down into five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Each publication focuses on a different stage of the service lifecycle to help align IT services with business needs and ensure quality service delivery.
The document discusses the key concepts and processes in the Information Technology Infrastructure Library (ITIL) framework. ITIL describes best practices for IT service management and is broken down into five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Each publication focuses on a different stage of the service lifecycle to help align IT services with business needs and ensure quality service delivery.
The document provides an overview of ITIL (Information Technology Infrastructure Library) which is a framework of best practices for IT service management. It discusses key concepts in ITIL including the service lifecycle, roles, and objectives to improve quality and reduce costs. The service lifecycle includes service strategy, service design, service transition, service operation, and continual service improvement.
The how, why and what of ITIL® certificationsLora Beros
The ITIL® path is long and challenging, but you have to start somewhere. In this on-demand presentation, TrainSignal instructor Lowell Amos discusses the benefits of obtaining an ITIL® certification. Where do you start? Why should you bother? How can this certification transform your career? Let Lowell guide you through the first ladder of the ITIL® climb to success.
iNOC Ticketing flow and presentation.pptxBinod Rimal
The document discusses how iNOC Ticketing aligns with the ITIL framework to provide a standardized and efficient process for managing telecom services and infrastructure. It outlines the key phases of ITIL - service strategy, design, transition, and operation - and how they guide telecom service management. The document also lists some benefits of applying ITIL processes for telecom providers, such as service catalogs, incident and problem management, change management, and service level agreements.
- The document discusses service design thinking and the service development cycle. It outlines a process with six phases: preliminary phase, requirements, vision, organizational structures, process framework, and service features.
- The goal is to develop digital services using building blocks and blueprints by defining requirements, creating a vision, and developing organizational structures, processes, and specific service features.
- Each phase takes inputs from previous phases and produces outputs to feed into subsequent phases to iteratively design the service model.
An ITIL certified professional. My experience is cross-functional across Incident, Problem, Change and Escalation management. I've managed some of the most critical incidents and helped create processes.
Awareness session for service managementMamdouh Sakr
ماذا تعرف عن مفاهيم ادارة الخدمة
كيف تعرف ماهية الطرق المثلى في تقديمة الخدمات
ما هي الخدمة ولماذا نستخدم ITIL في تحسين عمليات ادارة الخدمات
أسئلة كثيرة سنعرفها مع دورة ITIL Foundation وهذا رابط عن المفاهيم الاساسية لمفهوم تحسن مستوى الخدمات المقدمة
كل هذا واكثر مع صديقكم ممدوح صقر #Mamdouh_Sakr على #To_Wisdom_Together
IT Service Management Concept - Mamdouh Sakr Mamdouh Sakr
This document provides an overview of key concepts in service management based on ITIL best practices. It defines terms like service, outcomes, process, and the service management lifecycle. The five stages of the service lifecycle are described as service strategy, service design, service transition, service operation, and continual service improvement. For each stage, the core processes are outlined at a high-level. Benefits of adopting ITIL and potential resistance to improvement initiatives are also briefly discussed.
This document provides an overview of ITIL (IT Infrastructure Library), a framework for IT service management best practices. ITIL describes processes, functions, and roles involved in delivering and managing IT services. It is organized into 5 phases - Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The document explains each phase and lists the 26 processes that are part of ITIL. Adopting ITIL helps organizations reduce costs, streamline processes, and improve IT services, customer satisfaction, and productivity.
Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...Alexey Krivitsky
Is Agile dead? It depends on what you mean by 'Agile'. If you mean that the organizations are not getting the promised benefits because they were focusing too much on the team-level agile "ways of working" instead of systemic global improvements -- then we are in agreement. It is a misunderstanding of Agility that led us down a dead-end. At Org Topologies, we see bright sparks -- the signs of the 'second wave of Agile' as we call it. The emphasis is shifting towards both in-team and inter-team collaboration. Away from false dichotomies. Both: team autonomy and shared broad product ownership are required to sustain true result-oriented organizational agility. Org Topologies is a package offering a visual language plus thinking tools required to communicate org development direction and can be used to help design and then sustain org change aiming at higher organizational archetypes.
m249-saw PMI To familiarize the soldier with the M249 Squad Automatic Weapon ...LinghuaKong2
M249 Saw marksman PMIThe Squad Automatic Weapon (SAW), or 5.56mm M249 is an individually portable, gas operated, magazine or disintegrating metallic link-belt fed, light machine gun with fixed headspace and quick change barrel feature. The M249 engages point targets out to 800 meters, firing the improved NATO standard 5.56mm cartridge.The SAW forms the basis of firepower for the fire team. The gunner has the option of using 30-round M16 magazines or linked ammunition from pre-loaded 200-round plastic magazines. The gunner's basic load is 600 rounds of linked ammunition.The SAW was developed through an initially Army-led research and development effort and eventually a Joint NDO program in the late 1970s/early 1980s to restore sustained and accurate automatic weapons fire to the fire team and squad. When actually fielded in the mid-1980s, the SAW was issued as a one-for-one replacement for the designated "automatic rifle" (M16A1) in the Fire Team. In this regard, the SAW filled the void created by the retirement of the Browning Automatic Rifle (BAR) during the 1950s because interim automatic weapons (e.g. M-14E2/M16A1) had failed as viable "base of fire" weapons.
Early in the SAW's fielding, the Army identified the need for a Product Improvement Program (PIP) to enhance the weapon. This effort resulted in a "PIP kit" which modifies the barrel, handguard, stock, pistol grip, buffer, and sights.
The M249 machine gun is an ideal complementary weapon system for the infantry squad platoon. It is light enough to be carried and operated by one man, and can be fired from the hip in an assault, even when loaded with a 200-round ammunition box. The barrel change facility ensures that it can continue to fire for long periods. The US Army has conducted strenuous trials on the M249 MG, showing that this weapon has a reliability factor that is well above that of most other small arms weapon systems. Today, the US Army and Marine Corps utilize the license-produced M249 SAW.
Many companies have perceived CRM that accompanied by numerous
uncoordinated initiatives as a technological solution for problems in
individual areas. However, CRM should be considered as a strategy when
a company decides to implement it due to its humanitarian, technological
and process-related effects (Mendoza et al., 2007, p. 913). CRM is
evolving today as it should be seen as a strategy for maintaining a longterm relationship with customers.
A CRM business strategy includes the internet with the marketing,
sales, operations, customer services, human resources, R&D, finance, and
information technology departments to achieve the company’s purpose and
maximize the profitability of customer interactions (Chen and Popovich,
2003, p. 673).
After Corona Virus Disease-2019/Covid-19 (Coronavirus) first
appeared in Wuhan, China towards the end of 2019, its effects began to
be felt clearly all over the world. If the Coronavirus crisis is not managed
properly in business-to-business (B2B) and business-to-consumer
(B2C) sectors, it can have serious negative consequences. In this crisis,
companies can typically face significant losses in their sales performance,
existing customers and customer satisfaction, interruptions in operations
and accordingly bankruptcy
From Concept to reality : Implementing Lean Managements DMAIC Methodology for...Rokibul Hasan
The Ready-Made Garments (RMG) industry in Bangladesh is a cornerstone of the economy, but increasing costs and stagnant productivity pose significant challenges to profitability. This study explores the implementation of Lean Management in the Sampling Section of RMG factories to enhance productivity. Drawing from a comprehensive literature review, theoretical framework, and action research methodology, the study identifies key areas for improvement and proposes solutions.
Through the DMAIC approach (Define, Measure, Analyze, Improve, Control), the research identifies low productivity as the primary problem in the Sampling Section, with a PPH (Productivity per head) of only 4.0. Using Lean Management techniques such as 5S, Standardized work, PDCA/Kaizen, KANBAN, and Quick Changeover, the study addresses issues such as pre and post Quick Changeover (QCO) time, improper line balancing, and sudden plan changes.
The research employs regression analysis to test hypotheses, revealing a significant correlation between reducing QCO time and increasing productivity. With a regression equation of Y = -0.000501X + 6.72 and an R-squared value of 0.98, the study demonstrates a strong relationship between the independent variables (QCO downtime and improper line balancing downtime) and the dependent variable (productivity per head).
The findings suggest that by implementing Lean Management practices and addressing key productivity inhibitors, RMG factories can achieve substantial improvements in efficiency and profitability. The study provides valuable insights for practitioners, policymakers, and researchers seeking to enhance productivity in the RMG industry and similar manufacturing sectors.
Small Business Management An Entrepreneur’s Guidebook 8th edition by Byrd tes...ssuserf63bd7
Small Business Management An Entrepreneur’s Guidebook 8th edition by Byrd test bank.docx
https://qidiantiku.com/test-bank-for-small-business-management-an-entrepreneurs-guidebook-8th-edition-by-mary-jane-byrd.shtml
Neal Elbaum Shares Top 5 Trends Shaping the Logistics Industry in 2024Neal Elbaum
In the ever-evolving world of logistics, staying ahead of the curve is crucial. Industry expert Neal Elbaum highlights the top five trends shaping the logistics industry in 2024, offering valuable insights into the future of supply chain management.
Maximize Your Efficiency with This Comprehensive Project Management Platform ...SOFTTECHHUB
In today's work environment, staying organized and productive can be a daunting challenge. With multiple tasks, projects, and tools to juggle, it's easy to feel overwhelmed and lose focus. Fortunately, liftOS offers a comprehensive solution to streamline your workflow and boost your productivity. This innovative platform brings together all your essential tools, files, and tasks into a single, centralized workspace, allowing you to work smarter and more efficiently.
This presentation, "The Morale Killers: 9 Ways Managers Unintentionally Demotivate Employees (and How to Fix It)," is a deep dive into the critical factors that can negatively impact employee morale and engagement. Based on extensive research and real-world experiences, this presentation reveals the nine most common mistakes managers make, often without even realizing it.
The presentation begins by highlighting the alarming statistic that 70% of employees report feeling disengaged at work, underscoring the urgency of addressing this issue. It then delves into each of the nine "morale killers," providing clear explanations and illustrative examples.
1. Ignoring Achievements: The presentation emphasizes the importance of recognizing and rewarding employees' efforts, tailored to their individual preferences.
2. Bad Hiring/Promotions & Broken Promises: It reveals the detrimental effects of poor hiring and promotion decisions, along with the erosion of trust that results from broken promises.
3. Treating Everyone Equally & Tolerating Poor Performance: This section stresses the need for fair treatment while acknowledging that employees have different needs. It also emphasizes the importance of addressing poor performance promptly.
4. Stifling Growth & Lack of Interest: The presentation highlights the importance of providing opportunities for learning and growth, as well as showing genuine care for employees' well-being.
5. Unclear Communication & Micromanaging: It exposes the frustration and resentment caused by vague expectations and excessive control, advocating for clear communication and employee empowerment.
The presentation then shifts its focus to the power of recognition and empowerment, highlighting how a culture of appreciation can fuel engagement and motivation. It provides actionable takeaways for managers, emphasizing the need to stop demotivating behaviors and start actively fostering a positive workplace culture.
The presentation concludes with a strong call to action, encouraging viewers to explore the accompanying blog post, "9 Proven Ways to Crush Employee Morale (and How to Avoid Them)," for a more in-depth analysis and practical solutions.
A comprehensive-study-of-biparjoy-cyclone-disaster-management-in-gujarat-a-ca...Samirsinh Parmar
Disaster management;
Cyclone Disaster Management;;
Biparjoy Cyclone Case Study;
Meteorological Observations;
Best practices in Disaster Management;
Synchronization of Agencies;
GSDMA in Cyclone disaster Management;
History of Cyclone in Arabian ocean;
Intensity of Cyclone in Gujarat;
Cyclone preparedness;
Miscellaneous observations - Biparjoy cyclone;
Role of social Media in Disaster Management;
Unique features of Biparjoy cyclone;
Role of IMD in Biparjoy Prediction;
Lessons Learned; Disaster Preparedness; published paper;
Case study; for disaster management agencies; for guideline to manage cyclone disaster; cyclone management; cyclone risks; rescue and rehabilitation for cyclone; timely evacuation during cyclone; port closure; tourism closure etc.
2. *
•Discuss the Service Lifecycle and Service Management as a Practice:
Understand the Service Lifecycle and the objectives and business
value for each phase in the lifecycle; understand and articulate
“service” and be able to explain the concept of Service Management
as a practice
•Describe basic Service Design Principles: Understand the common
principles and guidelines that will influence the performance of SD
processes, including service requirements, business requirements and
drivers; requirement types and their management techniques; the
principles and the five aspects of service design; business service
management and service-oriented architectures; service design
models
•Review Service Design Processes: Understand the managerial and
supervisory aspects of the SD processes. Other areas of discussion
include the roles and responsibilities (and their relationship to other
Service Management processes, challenges, critical success factors
and risks within each of the processes. The processes include:
•Design Coordination
•Service Catalog Management
•Service Level Management
•Availability Management
•Capacity Management
•IT Service Continuity Management
•Information Security Management
•Supplier Management
•Explore Technology and Implementation Considerations: Understand
the role of technology to Service Design and explore concepts that
have great impact on SD process implementation and service design
activities
3. *
•Discuss the Service Lifecycle and Service Management as a Practice:
Understand the Service Lifecycle and the objectives and business
value for each phase in the lifecycle; understand and articulate
“service” and be able to explain the concept of Service Management
as a practice
•Explain the basic Service Operation Principles: Understand common
principles and guidelines that influence the performance of SO
processes/functions with a focus on operational support and
improvement activities
•Identify Service Operation Processes & Functions: Understand the
managerial and supervisory aspects of the SO processes as well as the
operational activities shared across the lifecycle. Other areas of
discussion include the roles and responsibilities, challenges, critical
success factors and risks within each of the processes. The processes
and function (in italics) include:
•Event Management
•Incident Management
•Request Fulfillment
•Problem Management
•Access Management
•Service Desk
•Technical Management
•IT Operations Management (IT Operations Control, Facilities
Management)
•Application Management
•Discuss common Service Operation activities: Understand the role
and the responsibilities of each of the activities (e.g., Monitoring and
Control, Network Management, Storage and Archive, Desktop Support,
Middleware Management, etc…) and their input to all lifecycle phases
•Explore Technology and Implementation Considerations: Understand
the role of technology to Service Operation and explore concepts that
have great impact on SO process/function implementation
4. *
• Discuss the Service Lifecycle and Service Management as a Practice:
Understand the Service Lifecycle and the objectives and business
value for each phase in the lifecycle; understand and articulate
“service” and be able to explain the concept of Service Management
as a practice
• Explain basic Service Strategy Principles: Understand the key
concepts, common principles and guidelines that will influence the
performance of SS processes
• Identify Service Strategy Processes: Understand the managerial and
supervisory aspects of the SS processes. Other areas of discussion
include the roles and responsibilities (and their relationship to other
Service Management processes), challenges, critical success factors
and risks within each of the processes. The processes include:
• Strategy Management for IT Services
• Service Portfolio Management
• Financial Management for IT Services
• Demand Management
• Business Relationship Management
• Describe Governance & Organizing Service Strategy: Understand the
role and impact of governance to the delivery of appropriate and
effective services as well as the organizational requirements for
strategy development
• Explore Technology and Implementation Considerations: Understand
the role of technology to Service Strategy and explore concepts that
have great impact on SS process implementation
5. *
• Discuss the Service Lifecycle and Service Management as a
Practice: Understand the Service Lifecycle and the objectives and
business value for each phase in the lifecycle; understand and
articulate “service” and be able to explain the concept of Service
Management as a practice
• Identify basic Service Transition Principles: Understand the
common principles and guidelines that will influence the performance
of ST processes with a concentrated focus on managing the plan,
build, test and implementation activities
• Explain Service Design Processes: Understand the managerial and
supervisory aspects of the ST processes. Other areas of discussion
include the roles and responsibilities, challenges, critical success
factors and risks within each of the processes. The processes include:
• Transition Planning and Support
• Change Management
• Service Asset and Configuration Management
• Release and Deployment Management
• Service Validation and Testing
• Change Evaluation
• Knowledge Management
• Organize Service Transition: Understand the role and the
responsibilities of each of the activities and their input to all lifecycle
phases; managing people through the transition activities; improving
the transition activities
• Explore Technology and Implementation Considerations:
Understand the role of technology to Service Transition and explore
concepts that have great impact on ST process implementation
6. *
Introduction to Continual Service Improvement
Continual Service Improvement Principles
Continual Service Improvement Process
Continual Service Improvement Methods and Techniques
Organisation for Continual Service Improvement
Technology for Continual Service Improvement
Implementation Considerations
Critical success factors and risks
7. *
• Service Management as a Practice
• Service Operation Principles
• The Processes pertaining to Operational Support and Analysis across
the Service Lifecycle
• How all processes in ITIL Operational Support and Analysis interact
with other Service Lifecycle processes
• How to use the ITIL Operational Support and Analysis processes,
activities and functions to achieve operational excellence
• How to measure ITIL Operational Support and Analysis
• The importance of IT Security and its contributions to ITIL
Operational Support and Analysis
• Understanding the technology and implementation considerations
surrounding ITIL Operational
• Support and Analysis
• The challenges, Critical Success Factors and risks associated with
ITIL Operational Support and Analysis
• Specific emphasis on the Service Operation Lifecycle processes and
roles included in:
• Event Management which defines any detectable or discernible
occurrence that has significance for the management of the IT
Infrastructure or the delivery of an IT service
• Incident Management which has the capability to bring services
back to normal operations as soon as possible, according to agreed
service levels
• Request Fulfilment which fulfils a request providing quick and
effective access to standard services which business staff can use to
improve their productivity or the quality of business services and
products
• Problem Management which prevents problems and resulting
Incidents from happening, to eliminate recurring Incidents and to
minimize the impact of Incidents that cannot be prevented
• Access Management which grants authorized users the right to use a
service, while preventing access to non-authorized users
8. *
• Service Management as a Practice
• Processes across the Service Lifecycle pertaining to the practice
elements within Planning, Protection and Optimization
• Capacity Management as a capability to realize successful service
design
• Availability Management as a capability to realize successful service
design
• IT Service Continuity Management as a capability to support overall
Business Continuity Management
• Information Security Management as part of the overall corporate
governance framework
• Planning, Protection and Optimization roles and responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors and risks
And specifically in the following key ITIL process and role areas:
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management
• Demand Management
• Challenges, Critical Success Factors and risks for Planning,
Protection and Optimization
9. *
• The importance of Service Management as a Practice concept and
Service Transition Principles, Purpose and Objective
• The importance of ITIL® Release, Control and Validation while
providing service
• How all processes in ITIL® Release, Control and Validation interact
with other Service Lifecycle Processes
• What are the processes, activities, methods and functions used in
each of the ITIL® Release, Control and Validation processes
• How to use the ITIL® Release, Control and Validation processes,
activities and functions to achieve operational excellence
• How to measure ITIL® Release, Control and Validation
• The importance of IT Security and its contributions to ITIL®
Release, Control and Validation
• The technology and implementation considerations surrounding
ITIL® Release, Control and Validation
• Change Management as a capability to realize successful service
transition
• Service Validation and Testing as a capability to assure the integrity
and the quality of service transition
• Service Asset and Configuration Management as a capability to
monitor the state of service transition
• Knowledge Management as part of enhancing the on-going
management decision support and service delivery capability
• Request Fulfillment and Evaluation to assure meeting committed
service level performance
• Release Control and Validation process roles and responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors and Risks associated to ITIL®
Release, Control and Validation
10. *
• The Service Lifecycle and Service Management as a
practice: Understand the Service Lifecycle and the objectives and
business value for each phase in the lifecycle; understand and
articulate “service” and be able to explain the concept of Service
Management as a practice
• Basic Service Offerings & Agreement Principles: Understand the
common principles and guidelines grounded in the Service Strategy
and Design phases (e.g., a business case and ROI requirements)
that will influence the performance of the SOA processes
• Service Offerings & Agreement Processes: Understand and
articulate the activities of the SOA processes as well as the
activities shared across the lifecycle. Other areas of discussion
include information management requirements, challenges, critical
success factors and risks within each of the processes. The
processes include:
• Service Portfolio Management
• Service Catalog Management
• Service Level Management
• Demand Management
• Supplier Management
• Financial Management
• Business Relationship Management
• Explore Technology and Implementation
Consideration: Understand the role of technology to the SOA
processes and explore concepts that have great impact on their
implementation.
11. *
• Key concepts of the service lifecycle
• Communication and stakeholder management
• Integrating service management processes across the service
lifecycle
• Managing services across the service lifecycle
• Governance and organization
• Measurement
• Implementing and improving service management capability.