Lucidchart users, partners, industry experts, and team members gathered in downtown Austin to learn, be inspired, and network with one another. One of our guest speakers was Michael Handy, Sr. Business Analyst at Actian. Michael talked about how Actian rolled Lucidchart to entire teams and helped their teams be more productive.

1. How to Manage
1000% Growth

2. Introduction
Michael Handy
Sr. Business Analyst
Actian Corp.

3. Everyone Stand Up

4. Scale Challenge: Stand Up
● Turn to someone
● Say hello to 1 or 2 people
● Sit back down
● You have 10 seconds…

5. Scale Challenge: Stand Up
In the same amount of time, what if I asked you to say hello to 10 or 20 people?
Could it be done by every person in the room predictably?

6. Scale Challenge: Stand Up
What if we set up two lines?
What if we had someone mark your pace?
What if we had a conveyor belt moving two lines at a rate of 1 person per second?

7. At scale, Lucidchart
looks a lot like a
conveyor belt.

8. The problems at Sprinklr
● Massive (10x+) year-over-year growth
● 10% increase for professional service
staffing levels
● NPS impacted by rework in enablement
● Workshops produced hours of work
● Every consultant was working in a vacuum
● Off-brand artifacts

9. Dogma - When I joined
● Every enablement is different
● Clients want to see how hard you worked
for them
● Branding doesn’t matter for diagrams
● You should never deliver an artifact during
a workshop session
● Use all the hours
[Insert image]

10. What if the dogma
was wrong?

11. Thanks to Lucidchart
● I had a library of set plays
● I would produce an artifact and deliver to
a client during a meeting
● All of my diagrams were branded
● My clients provided feedback in real time
● I could finish engagements early
(which was actually a problem)

12. What if everyone did
what I was doing?

13. We rolled Lucidchart out to our entire team
● NPS scores jumped 20 points and were consistently in the 90’s
● UTE fell to 80% from 120%
● Services were sold differently
● 95% of projects were completed on time or early
● Projects used an agile framework
● Consultants built a library of tried and true solutions
● Customers walked away from workshops with artifacts
● Our consultants actually started to get a work-life balance
● Our success managers no longer had to guess how the system was configured
● Customers asked what we were using and became customers themselves
● Most importantly… (next slide)

14. We had almost
0
staffing turnover*
*When scaling, this is important

15. How we did this
Collaborative flows Custom icons Custom themes
Custom shapes
library
SSO Logical folder
structure
Google integration Training Listened to our team

16. Actian a smaller scale
● Leave every workshop with an artifact
● I don’t translate messy white boards
● Requirements are clear
● Visualized UAT
● Projects finish… on time

17. Efficiency is doing things
right; effectiveness is doing
the right things.
—Peter Drucker

18. Thank you!