Assessing whether an organization is ready involves evaluating the interactions between all related components. This involves the synergistic dependencies among the following tools, processes, assets, and competencies. The Information Technology Infrastructure Library (ITIL) lifecycle highlights the competencies, services, and functions needed to plan, dessign, transition, operate, and continuously improve project, product, and service delivery with an emphasis on the end user. Contact Innovate Vancouver to help with your next project! Travis Barker, MPA GCPM http://innovatevancouver.org consulting@innovatevancouver.org