Understand what design thinking is. Learn how to use design thinking in SAP, Oracle EBS projects to understand what your customers/users really need. Seize the business benefits and innovate.
Design Thinking - unlock your creative potentialSameer Chavan
Design thinking is a human-centered approach to problem solving that involves divergent and convergent thinking. It emphasizes generating many ideas through brainstorming and then converging on the best solutions. The process involves understanding user needs, rapid prototyping, and iterating based on user feedback. At Intuit, adopting design thinking led to transforming the company into one driven by a focus on customer experience and innovation. After initial success improving their Net Promoter Score stalled, Intuit's CEO decided to focus on the role of design in innovation. This included creating a team of "innovation catalysts" and holding forums to teach employees design thinking techniques.
Manufacturing Company Business Strategy Drives IT Assessment GoalsCraig Bickel
The document outlines an agenda and objectives for an assessment of a manufacturing company's use of Oracle applications to support business goals. Key areas to be evaluated include people, processes, technology, gaps, and recommendations. The assessment team will document the company's go-to-market strategy, processes, enterprise architecture, and target areas for improvement. Next steps include onsite interviews and plant visits to develop findings, options, and a roadmap to be presented in January.
In this webinar, Joni Saylor, Design Principal at IBM and Dean Davison, Principal Consultant at Forrester explain the payoff of IBM’s early investment in “virtual studios” and their journey & evolution to be able to work in person and remotely.
Follow along with the webinar recording at blog.mural.co
Presentation given at August 2015's Ignition, the Decision Lens' internal speaking event.
A look at the value of design inside enterprise applications, specifically here at Decision Lens.
The document provides an overview of design thinking methodology and how it can be combined with LEAN principles for product development. It discusses the key stages of design thinking - empathizing to understand user needs, defining insights, ideating potential solutions, prototyping ideas, and testing prototypes with users. It also explains how minimum viable products and build-measure-learn cycles from LEAN can help accelerate the design process. The presentation aims to illustrate how design thinking and LEAN can be applied together to more efficiently develop products that meet user needs.
Understanding Users Through Ethnography and Modeling - STC Summit 2010Jim Jarrett
90 minute training for experienced practitioners in best practices for analyzing and modeling qualitative user research, including KJ Analysis, personas, and scenarios. Tips and tricks and techniques included. Presented at the STC Summit 2010 on 3 May 2010.
The document discusses various lean development approaches including lean startup, agile software development, lean engineering, and lean product development. It emphasizes that there are many ways to implement lean principles and that organizations should find their own unique approach tailored to their needs and inspired by best practices. A successful lean approach requires strong leadership and learning, high-performing processes, and enabling technologies and tools.
Driving agility into your customer experiencemarc mcneill
This document discusses ways for organizations to drive agility into the customer experience. It recommends bridging silos between departments, walking in customers' shoes to understand their journeys, prototyping ideas simply and focusing on value. It advocates being continuous through incremental delivery, experimenting to learn, and making agility an organizational priority. The overall message is that by adopting these more agile practices, organizations can better understand customers and respond quickly to deliver improved experiences.
Design Thinking - unlock your creative potentialSameer Chavan
Design thinking is a human-centered approach to problem solving that involves divergent and convergent thinking. It emphasizes generating many ideas through brainstorming and then converging on the best solutions. The process involves understanding user needs, rapid prototyping, and iterating based on user feedback. At Intuit, adopting design thinking led to transforming the company into one driven by a focus on customer experience and innovation. After initial success improving their Net Promoter Score stalled, Intuit's CEO decided to focus on the role of design in innovation. This included creating a team of "innovation catalysts" and holding forums to teach employees design thinking techniques.
Manufacturing Company Business Strategy Drives IT Assessment GoalsCraig Bickel
The document outlines an agenda and objectives for an assessment of a manufacturing company's use of Oracle applications to support business goals. Key areas to be evaluated include people, processes, technology, gaps, and recommendations. The assessment team will document the company's go-to-market strategy, processes, enterprise architecture, and target areas for improvement. Next steps include onsite interviews and plant visits to develop findings, options, and a roadmap to be presented in January.
In this webinar, Joni Saylor, Design Principal at IBM and Dean Davison, Principal Consultant at Forrester explain the payoff of IBM’s early investment in “virtual studios” and their journey & evolution to be able to work in person and remotely.
Follow along with the webinar recording at blog.mural.co
Presentation given at August 2015's Ignition, the Decision Lens' internal speaking event.
A look at the value of design inside enterprise applications, specifically here at Decision Lens.
The document provides an overview of design thinking methodology and how it can be combined with LEAN principles for product development. It discusses the key stages of design thinking - empathizing to understand user needs, defining insights, ideating potential solutions, prototyping ideas, and testing prototypes with users. It also explains how minimum viable products and build-measure-learn cycles from LEAN can help accelerate the design process. The presentation aims to illustrate how design thinking and LEAN can be applied together to more efficiently develop products that meet user needs.
Understanding Users Through Ethnography and Modeling - STC Summit 2010Jim Jarrett
90 minute training for experienced practitioners in best practices for analyzing and modeling qualitative user research, including KJ Analysis, personas, and scenarios. Tips and tricks and techniques included. Presented at the STC Summit 2010 on 3 May 2010.
The document discusses various lean development approaches including lean startup, agile software development, lean engineering, and lean product development. It emphasizes that there are many ways to implement lean principles and that organizations should find their own unique approach tailored to their needs and inspired by best practices. A successful lean approach requires strong leadership and learning, high-performing processes, and enabling technologies and tools.
Driving agility into your customer experiencemarc mcneill
This document discusses ways for organizations to drive agility into the customer experience. It recommends bridging silos between departments, walking in customers' shoes to understand their journeys, prototyping ideas simply and focusing on value. It advocates being continuous through incremental delivery, experimenting to learn, and making agility an organizational priority. The overall message is that by adopting these more agile practices, organizations can better understand customers and respond quickly to deliver improved experiences.
Design thinking is a human-centered approach that can be applied by project managers. It involves asking "why" questions to understand user needs, taking an exploratory stance, and using tools from fields like service design. Design thinking helps organizations balance exploration of new ideas with exploitation of existing practices through an ambidextrous approach. Project managers can incorporate design thinking by applying service design tools to understand customer journeys and needs, and by taking an innovative, questioning approach rather than only focusing on traditional project constraints like scope, time and cost.
Target’s e-commerce prototypes and Innovation keys in the USE-commerce Brasil
Apresentação feita por Edward Chenard durante o Fórum E-Commerce Brasil 2015. Edward é Líder de Inovação da Target, com passagens pela BestBuy, GE e 3M, sempre dedicado a criar novas experiências digitais unindo bigdata e personalização.
How can you adopt innovation at your company ? Why should you bother ? How can you do it ? What matters and why ?
Here I share my learning from starting and running a startup and building data science products in thomson reuters and other organizations
Design Operations aims to amplify the value of design and increase investment in design through establishing the right tools, processes, and culture. It focuses on setting teams up for success, increasing organizational value, and continuous improvement. Key aspects of Design Operations include establishing principles and goals aligned with organizational strategy, defining an organizational structure that scales with design's impact, developing teams through resources like training, using tools and workflows to streamline collaboration, and appointing a Design Operations Leader. The overall goal is to justify further investment in design by clearly communicating and measuring its value.
How do large companies build and sustain innovation teams. Build teams around technologies and methods for success.
Big Data, Data Science, Innovation, Retail
DesignOps and the design of efficient teams: the metrics and the processes th...Patrizia Bertini
How efficient is your design team?
Do you know which are the most time consuming tasks for your team? And how are you measuring your team’s efficiency?
As Design teams grow both in size and scope, it is important to ensure that the operation is seamless operation and the ways of working can empower designers to work and collaborate easily. Yet today, in many teams, there are a number of invisible and hidden inefficiencies.
Understanding those inefficiencies, quantifying their impact, and identifying the biggest opportunities for the teams and the business is what DesignOps does, and these are the topics of this presentation.
Because efficient design teams do not happen. They are designed.
How can you adopt innovation at your company ? Why should you bother ? How can you do it ? What matters and why ?
Here I share my learning from starting and running a startup and building data science products in thomson reuters and other organizations
Turning Crowd Innovation Into Real Products and RevenueMindjet
When any organization ramps up a new or refined business approach, it must align with their goals as a company and provide benefits that outweigh any associated costs. And, due to their typical ambiguity, corporate innovation programs often present many challenges that can be difficult to face without expert guidance.
In this presentation, Mindjet’s John Welder discusses how you can support your crowd innovation management programs through design thinking, agile methodologies, and lean start-up processes, in order to accelerate real business outcomes and revenue.
Lean Product Management: The Art of Known UnknownsNatalie Hollier
(This presentation was given at the Lean Strategy + Design Salon meetup in New York: http://www.meetup.com/LeanStrategyPlusDesign/events/200913392/)
"Innovate or die” is the mantra of successful companies. So how can we build innovation into our product development process? By combining design thinking, lean startup and agile we get a recipe for repeatable innovation: lean UX. Lean UX and lean startup methods are being used today by many startups and innovation labs to take a learning approach to discovering and building the best product for customers.
But what does repeatable innovation look like scaled across an enterprise? This talk will share how to apply lean product practices as a continuous process across multiple products and agile development teams in an organization. With real examples and artifacts you will learn how to manage - and thrive - in uncertainty to create awesome products.
This document summarizes three user research hacks presented by Gene Smith at UX Lisbon in 2012. The hacks provide kludgy but effective ways to conduct user research when clients have small budgets, limited time, or lack executive support. The first hack uses a content prioritization card sort to understand users' information needs. The second hack uses A/B testing in SurveyMonkey to evaluate website mockups. The third hack boosts interview responses by having participants select emotion cards to describe their experiences. The goal is to provide low-cost, high-impact ideas for user research projects.
Learn how to create a winning strategy and design concepts through strategy workshops and design studios. Find out how UX is at the heart of hot concepts such as LeanUX, Design Thinking and Agile Development.
The visual analysis of 10 popular/ successful Design Toolkits. 4 Graduate Service Design Students from SCAD (Lauren Peters, Lindsay Vetel, Louis Finklestein, and Richard Ekelman) explore the contextual value of these Design Toolkits and Whom they are created for.
.....................
Contextualizing, analyzing, and quantifying each
toolkit, gave us a new and deeper understanding of
each.
Which also posed the question, are designers too
intimidated to write for other designers?
Or were these toolkits written in order to expand the
notion of design thinking to users who wouldn’t
normally employ these philosophies and to bring a
deeper understanding to outliers?
Digital Summit Denver 2015: Enterprise User Experience | Margaret Bossen, RBARBA
RBA's Senior User Experience Designer, Margaret Bossen, presented "Enterprise User Experience: Making Sense of UX in Large Organizations" at Digital Summit Denver 2015. This presentation covers UX Basics, Enterprise UX, The Enterprise User, and Design Challenges.
This document contains a summary of a presentation by Harsh Jawharkar on design thinking for business strategy. It discusses key concepts in design thinking including observation, empathy, ideation, conceptualization through storytelling and modeling, prototyping, and being "T-shaped". It provides examples of how design thinking differs from a traditional business approach and could be applied to a case study of The Gap, examining customer environments, interactions and activities rather than just revenues and costs. The document recommends design thinking resources available through the presenter's Google Reader feed.
The document discusses how conducting an ethnography study saved time and money for a project to redesign a call center application. It describes how the initial design was developed without ethnography and had to be reworked after usability issues were discovered. An ethnography was then conducted, observing over 100 customer service representatives. This led to design improvements that reduced average call times by 3 minutes, saving the company $48 million per year. While the ethnography cost $27,000, it provided a high return on investment by avoiding redesign costs and increasing efficiency. The document advocates for using ethnography and quantifying benefits to gain support from business stakeholders.
Design Thinking Case Studies | In Their Own Words | IdeafarmsIdeafarms
Examples of how companies like Intuit, Citrix and others have used the human-centric approach of #DesignThinking for
- Testing and validating Business Models
- Employee Engagement
- Product Innovation and Development
- Internal Efficiencies
- Boosting Revenues
More Examples -
1. How Kaiser Solved the Problem of Hospital “Ghost Towns”
https://www.fastcodesign.com/90150616/how-kaiser-solved-the-problem-of-hospital-ghost-towns
2. How Pepsico, Godrej and Marico are 'designed to succeed
https://brandequity.economictimes.indiatimes.com/news/business-of-brands/how-pepsico-godrej-and-marico-are-designed-to-succeed/48719157
3. How Design Thinking Transformed Airbnb from a Failing Startup to a Billion Dollar Business
http://firstround.com/review/How-design-thinking-transformed-Airbnb-from-failing-startup-to-billion-dollar-business/
4. Starbucks, “The Third Place”, and Creating the Ultimate Customer Experience
https://www.fastcompany.com/887990/starbucks-third-place-and-creating-ultimate-customer-experience
Want to foster a culture of innovation at work? Here are 3 tips to be an effective agent of change. We will share a framework to assess your organizational readiness for innovation and offer strategies to help you in your journey.
Visit: http://fosterinnovationculture.com/
Design thinking is a process centered around understanding user needs through methods like observation and interviews to define problems and generate innovative solutions. It is an iterative process involving prototyping ideas and testing them with users to refine solutions. Organizations use design thinking to develop more user-centered products and services that better meet customer needs and reduce risks, which can lead to increased profits and differentiation from competitors. The Stanford design thinking process involves the phases of empathizing, defining, ideating, prototyping, and testing to manage projects with a user-focused approach.
Design thinking is a human-centered approach that can be applied by project managers. It involves asking "why" questions to understand user needs, taking an exploratory stance, and using tools from fields like service design. Design thinking helps organizations balance exploration of new ideas with exploitation of existing practices through an ambidextrous approach. Project managers can incorporate design thinking by applying service design tools to understand customer journeys and needs, and by taking an innovative, questioning approach rather than only focusing on traditional project constraints like scope, time and cost.
Target’s e-commerce prototypes and Innovation keys in the USE-commerce Brasil
Apresentação feita por Edward Chenard durante o Fórum E-Commerce Brasil 2015. Edward é Líder de Inovação da Target, com passagens pela BestBuy, GE e 3M, sempre dedicado a criar novas experiências digitais unindo bigdata e personalização.
How can you adopt innovation at your company ? Why should you bother ? How can you do it ? What matters and why ?
Here I share my learning from starting and running a startup and building data science products in thomson reuters and other organizations
Design Operations aims to amplify the value of design and increase investment in design through establishing the right tools, processes, and culture. It focuses on setting teams up for success, increasing organizational value, and continuous improvement. Key aspects of Design Operations include establishing principles and goals aligned with organizational strategy, defining an organizational structure that scales with design's impact, developing teams through resources like training, using tools and workflows to streamline collaboration, and appointing a Design Operations Leader. The overall goal is to justify further investment in design by clearly communicating and measuring its value.
How do large companies build and sustain innovation teams. Build teams around technologies and methods for success.
Big Data, Data Science, Innovation, Retail
DesignOps and the design of efficient teams: the metrics and the processes th...Patrizia Bertini
How efficient is your design team?
Do you know which are the most time consuming tasks for your team? And how are you measuring your team’s efficiency?
As Design teams grow both in size and scope, it is important to ensure that the operation is seamless operation and the ways of working can empower designers to work and collaborate easily. Yet today, in many teams, there are a number of invisible and hidden inefficiencies.
Understanding those inefficiencies, quantifying their impact, and identifying the biggest opportunities for the teams and the business is what DesignOps does, and these are the topics of this presentation.
Because efficient design teams do not happen. They are designed.
How can you adopt innovation at your company ? Why should you bother ? How can you do it ? What matters and why ?
Here I share my learning from starting and running a startup and building data science products in thomson reuters and other organizations
Turning Crowd Innovation Into Real Products and RevenueMindjet
When any organization ramps up a new or refined business approach, it must align with their goals as a company and provide benefits that outweigh any associated costs. And, due to their typical ambiguity, corporate innovation programs often present many challenges that can be difficult to face without expert guidance.
In this presentation, Mindjet’s John Welder discusses how you can support your crowd innovation management programs through design thinking, agile methodologies, and lean start-up processes, in order to accelerate real business outcomes and revenue.
Lean Product Management: The Art of Known UnknownsNatalie Hollier
(This presentation was given at the Lean Strategy + Design Salon meetup in New York: http://www.meetup.com/LeanStrategyPlusDesign/events/200913392/)
"Innovate or die” is the mantra of successful companies. So how can we build innovation into our product development process? By combining design thinking, lean startup and agile we get a recipe for repeatable innovation: lean UX. Lean UX and lean startup methods are being used today by many startups and innovation labs to take a learning approach to discovering and building the best product for customers.
But what does repeatable innovation look like scaled across an enterprise? This talk will share how to apply lean product practices as a continuous process across multiple products and agile development teams in an organization. With real examples and artifacts you will learn how to manage - and thrive - in uncertainty to create awesome products.
This document summarizes three user research hacks presented by Gene Smith at UX Lisbon in 2012. The hacks provide kludgy but effective ways to conduct user research when clients have small budgets, limited time, or lack executive support. The first hack uses a content prioritization card sort to understand users' information needs. The second hack uses A/B testing in SurveyMonkey to evaluate website mockups. The third hack boosts interview responses by having participants select emotion cards to describe their experiences. The goal is to provide low-cost, high-impact ideas for user research projects.
Learn how to create a winning strategy and design concepts through strategy workshops and design studios. Find out how UX is at the heart of hot concepts such as LeanUX, Design Thinking and Agile Development.
The visual analysis of 10 popular/ successful Design Toolkits. 4 Graduate Service Design Students from SCAD (Lauren Peters, Lindsay Vetel, Louis Finklestein, and Richard Ekelman) explore the contextual value of these Design Toolkits and Whom they are created for.
.....................
Contextualizing, analyzing, and quantifying each
toolkit, gave us a new and deeper understanding of
each.
Which also posed the question, are designers too
intimidated to write for other designers?
Or were these toolkits written in order to expand the
notion of design thinking to users who wouldn’t
normally employ these philosophies and to bring a
deeper understanding to outliers?
Digital Summit Denver 2015: Enterprise User Experience | Margaret Bossen, RBARBA
RBA's Senior User Experience Designer, Margaret Bossen, presented "Enterprise User Experience: Making Sense of UX in Large Organizations" at Digital Summit Denver 2015. This presentation covers UX Basics, Enterprise UX, The Enterprise User, and Design Challenges.
This document contains a summary of a presentation by Harsh Jawharkar on design thinking for business strategy. It discusses key concepts in design thinking including observation, empathy, ideation, conceptualization through storytelling and modeling, prototyping, and being "T-shaped". It provides examples of how design thinking differs from a traditional business approach and could be applied to a case study of The Gap, examining customer environments, interactions and activities rather than just revenues and costs. The document recommends design thinking resources available through the presenter's Google Reader feed.
The document discusses how conducting an ethnography study saved time and money for a project to redesign a call center application. It describes how the initial design was developed without ethnography and had to be reworked after usability issues were discovered. An ethnography was then conducted, observing over 100 customer service representatives. This led to design improvements that reduced average call times by 3 minutes, saving the company $48 million per year. While the ethnography cost $27,000, it provided a high return on investment by avoiding redesign costs and increasing efficiency. The document advocates for using ethnography and quantifying benefits to gain support from business stakeholders.
Design Thinking Case Studies | In Their Own Words | IdeafarmsIdeafarms
Examples of how companies like Intuit, Citrix and others have used the human-centric approach of #DesignThinking for
- Testing and validating Business Models
- Employee Engagement
- Product Innovation and Development
- Internal Efficiencies
- Boosting Revenues
More Examples -
1. How Kaiser Solved the Problem of Hospital “Ghost Towns”
https://www.fastcodesign.com/90150616/how-kaiser-solved-the-problem-of-hospital-ghost-towns
2. How Pepsico, Godrej and Marico are 'designed to succeed
https://brandequity.economictimes.indiatimes.com/news/business-of-brands/how-pepsico-godrej-and-marico-are-designed-to-succeed/48719157
3. How Design Thinking Transformed Airbnb from a Failing Startup to a Billion Dollar Business
http://firstround.com/review/How-design-thinking-transformed-Airbnb-from-failing-startup-to-billion-dollar-business/
4. Starbucks, “The Third Place”, and Creating the Ultimate Customer Experience
https://www.fastcompany.com/887990/starbucks-third-place-and-creating-ultimate-customer-experience
Want to foster a culture of innovation at work? Here are 3 tips to be an effective agent of change. We will share a framework to assess your organizational readiness for innovation and offer strategies to help you in your journey.
Visit: http://fosterinnovationculture.com/
Design thinking is a process centered around understanding user needs through methods like observation and interviews to define problems and generate innovative solutions. It is an iterative process involving prototyping ideas and testing them with users to refine solutions. Organizations use design thinking to develop more user-centered products and services that better meet customer needs and reduce risks, which can lead to increased profits and differentiation from competitors. The Stanford design thinking process involves the phases of empathizing, defining, ideating, prototyping, and testing to manage projects with a user-focused approach.
Design Thinking Workshop
an introduction to MBA Students at HEC Montréal, QC, Canada
Key Note - Why we need to change how we solve problems
What is Design Thinking, how is it applied, what are the key success factors
In Practice - a vision for 2025 of e-commerce
Outcome Engineering 101: Five Guidelines to Delivering Products that Create I...Cognizant
Outcome engineering is a creative process that marries technological perspective with design thinking to ensure products deliver desired business outcomes. The document provides 5 guidelines for outcome-oriented product development: 1) Reframe how designers and engineers work together from the start, 2) Make innovation practical through user empathy, 3) Iteratively improve products through small changes, 4) Validate ideas quickly with prototyping, and 5) Motivate teams through gamification by tying rewards to impact. The goal is to anticipate customer needs, bring out the best in design and technology, and continually refine products through testing to gain a competitive edge.
Optimize Your Strategy - The Power of Combining Design Thinking and ROI MetricsUserZoom
This document summarizes a webinar about optimizing strategy through combining design thinking and ROI metrics. The webinar covered the five phases of design thinking, getting executive buy-in by focusing on organizational objectives and sharing ROI examples. It also discussed appointing a champion, measuring ROI through factors like time savings and reduced defects, and examples of how design improvements led to better outcomes for companies like Kiva and Fab. The webinar concluded with a Q&A section.
Only 20% of innovation management suitable for digitalization. Find out what key success factors drive those disciplines and what tools are possible options.
The case dives deeper into digital idea management (the tool shown live is viima) and InnoSurvey, a 360 degree innovation assessment built on proven metrics.
Slides are from a lecture on Digital Industry (Certificate of Advanced Studies at FHNW).
The lecture is min. 1 hr plus practical parts provided as preparation or exercises. Get German language support and more material here: https://www.sensaco.com/digital-innovation-management/
People Over Process: Turning Assumptions into Shared Understandingmjovel
Every project is based on a number of assumptions. Assumptions about our users and assumptions that our team has a shared vision of what we are building and why we are building it. The longer we hold onto these assumptions, the greater we increase the risk of not meeting our users needs and ultimately, our project fails.
This talk will be about how we ensure we are meeting our users needs. In addition to learning project workflow, we will cover specific techniques that you can use to ensure that the user is at the center of our design and that you create a shared understanding among your team.
Architects and Designers do understand the principles of design. While delving on Requirements without paying heed to the needs to identify latent needs is a challenge
During this Morgenbooster, we will dive into the understanding of digital design systems, and why they have become increasingly popular.
What are they? How do they work? What will you gain from building one? And last, but not least we will take you through a couple of tangible experiences and journeys of building such a system.
Throughout the talk we will be sharing experiences from both a design and development perspective.
And hopefully we will all have the feeling of getting one step closer to a design system, which meets all the requirements in modern digital design. A system where all services, assets and communications are designed from one central place to evoke both emotions in a coherent brand experience and support the functional necessities of today’s dynamic business strategies.
This document contains the transcript from a presentation on UX in South Africa. It discusses:
1) The current state of UX in South Africa, with some organizations not understanding user needs or how to handle complexity.
2) How companies that use design strategically grow faster, and the need for growth in South Africa.
3) How the 684 attendees can help drive positive change through understanding what UX is and what needs to change.
4) Various aspects of UX like vision, strategy, interaction design and more. It emphasizes the importance of user research, prototyping and getting products in front of users.
You'll learn:
- How to design ahead of development without chaos
- How to conduct user research within Agile
- How to deliver consistent UX on tight timelines
Design thinking process is a creative problem solving approach that emphasizes empathy, collaboration, and experimentation to create innovative solutions.
Lean Design Research - Why There’s No Excuse Wasting Money on Bad Products A...Dialexa
In the age of the consumer and consumerism of IT, there’s no question that design thinking is critical to new product success. The importance of design thinking has become so clear that there has been a surge in demand for design at the executive table.
http://by.dialexa.com/lean-design-research-no-excuse-wasting-money-on-bad-products
Wiseye responsible design for the workplaceSancharee Saha
Responsible Design for Competitive Advantage is a document that discusses strategic workplace design. It addresses current challenges such as high overhead costs and an imbalance between work and personal life. The authors propose a solution that encourages collaboration and sees work as a social activity to better fit corporate culture. Their design would feature calm and relaxing spaces to improve communication, and energetic areas to boost creativity. Responsible design considers service, collaboration, social media, and ensures work-life balance, efficient technology interaction, and identifying community needs.
Rapid prototyping allows companies to tweak IoT solutions before fully developing products. It enables getting customer feedback to refine solutions and identify requirements. Rapid prototyping is low risk and high reward as it does not require expensive hardware or extensive commitments, but can lead to successful deployments through thorough planning.
MX: Managing Experience | Day 2 - Designing Delivery: A Unified Approach to D...Adaptive Path
The digital service economy demands the ability to create coherent user experiences while achieving end-to-end agility and efficiency. The ability to deliver them together requires seamless system, process, and organizational design. Companies need a unified approach to design and operations that centers the entire organization around helping customers achieve their goals.
This workshop teaches participants how to connect user-centered design to the entire service delivery lifecycle. It introduces a holistic approach that interconnects marketing, design, development, and operations into a circular design/operations loop. Through talks, discussions, and guided exercises, participants learn how to improve both customer satisfaction and operational effectiveness by:
-designing for service, not just software
-minimizing latency and maximizing feedback throughout the organization
-designing for failure and operating to learn
-using operations as input to design
Whether it's for your company or your own professional development (or ideally both), everyone should have a technology roadmap. Unfortunately there is no easy path to pre-made wisdom here, but this talk opines on some ideas and approaches to help formulate a roadmap that is relevant, pragmatic and importantly, able to be communicated to others.
Presented at Mastering SAP Technologies 2016
StartingUp - Designing Delightful ExperienceLim Donald
Lean approach to creating great user experience.
User research does not have to be expensive and extend over a long period of time.
While company can always spend more time and budget in understanding its user, they still represent opportunity cost when there is just so many things happening in a startup. That said, starting a product without basic understanding of the users breed disaster. In this set of slides, I'll share some common techniques which allow companies to learn more about its user and design an experience that is contextual to its business and users.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Design Thinking is a process for creative problem solving. It allows everyone to use creative tools to address a vast range of challenges. The process is action-oriented, embraces simple mindset shifts and tackles problems from a new direction.
According to McKinsey, companies that adopt design as part of business practices can be more resilient than others—continuing to innovate, analyze, and strategize to solve complex problems during trying times.
Some of the world's leading brands, such as Apple, Nike, Starbucks and GE, have rapidly adopted the Design Thinking approach. What's more, Design Thinking is being taught at leading universities around the world, including Stanford, Harvard and MIT.
Based on the world-renowned Hasso Plattner Institute of Design (Stanford University) model, Design Thinking encourages organizations to focus on the people they are creating for, which leads to better products, services, and internal processes. The Design Thinking framework consists of five modes or phases: Empathize, Define, Ideate, Prototype and Test. The framework is fully compatible with Lean and Six Sigma approaches.
This comprehensive Design Thinking PPT training presentation is tailored specifically for Design Thinking facilitators, trainers, professionals and consultants who are preparing for delivery in a classroom or workshop environment. The included wallet design exercise could be replaced with your own design challenge. In addition, the introductory module can be used as a stand-alone awareness briefing material for a general audience.
You will get to train your target audiences how to solve problems creatively by building empathy, generating ideas, prototyping and testing new concepts before final implementation.
LEARNING OBJECTIVES
1. Acquire a deep understanding of the key concepts and principles of Design Thinking
2. Understand the mindsets, process, methods and tools in creative problem solving
3. Develop skills in applying Design Thinking mindsets and practices in problem solving
This document provides background information on Bulut Nesim and their experience in application development, project management, and knowledge management. It discusses Bulut's 18 years of experience in software engineering, project management, business analysis, and their strengths in focusing on long-term strategy while delivering near-term results. The document also outlines several guiding principles for project work, including an iterative process of understanding needs, generating solutions, and improving solutions over time through collaboration.
Semelhante a IT Executive's guide to Design Thinking (20)
Profiles of Iconic Fashion Personalities.pdfTTop Threads
The fashion industry is dynamic and ever-changing, continuously sculpted by trailblazing visionaries who challenge norms and redefine beauty. This document delves into the profiles of some of the most iconic fashion personalities whose impact has left a lasting impression on the industry. From timeless designers to modern-day influencers, each individual has uniquely woven their thread into the rich fabric of fashion history, contributing to its ongoing evolution.
Digital Marketing with a Focus on Sustainabilitysssourabhsharma
Digital Marketing best practices including influencer marketing, content creators, and omnichannel marketing for Sustainable Brands at the Sustainable Cosmetics Summit 2024 in New York
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women MagazineCIOWomenMagazine
In this article, we will dive into the extraordinary life of Ellen Burstyn, where the curtains rise on a story that's far more attractive than any script.
Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
Discover innovative uses of Revit in urban planning and design, enhancing city landscapes with advanced architectural solutions. Understand how architectural firms are using Revit to transform how processes and outcomes within urban planning and design fields look. They are supplementing work and putting in value through speed and imagination that the architects and planners are placing into composing progressive urban areas that are not only colorful but also pragmatic.
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
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This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
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https://www.oeconsulting.com.sg/training-presentations
Garments ERP Software in Bangladesh _ Pridesys IT Ltd.pdfPridesys IT Ltd.
Pridesys Garments ERP is one of the leading ERP solution provider, especially for Garments industries which is integrated with
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With this automated solution you can easily track your business activities and entire operations of your garments manufacturing
proces
[To download this presentation, visit:
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This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Neil Horowitz
On episode 272 of the Digital and Social Media Sports Podcast, Neil chatted with Brian Fitzsimmons, Director of Licensing and Business Development for Barstool Sports.
What follows is a collection of snippets from the podcast. To hear the full interview and more, check out the podcast on all podcast platforms and at www.dsmsports.net
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
Best practices for project execution and deliveryCLIVE MINCHIN
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
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Explore the details in our newly released product manual, which showcases NEWNTIDE's advanced heat pump technologies. Delve into our energy-efficient and eco-friendly solutions tailored for diverse global markets.
1. Digital strategy for the algorithm economy
IT Executive’s Guide to
Design Thinking
2. • Today’s marketplace calls for every company to be a high-tech company.
• Presenting complex information on a small screen emphasized the importance of
design.
• Companies such as Airbnb, Uber and Google are leading solely based on design.
• Design & User Experience play a deeper role in successful Integration of technology
into business
• IT teams have numerous opportunities to improve business performance with
design.
• Understanding the Value of Design, laying out a business case & Integrating design
into business are key challenges faced by IT teams across organizations.
• Now it’s turn for IT Teams to embrace Design Thinking in products & services to out
beat competition.
Executive Overview
3. “No one likes rotten milk.
It has to be fresh”
Tim Cook, CEO of Apple Inc
5. Design Thinking is about achieving
a deeper understanding of your
users’ functional and emotional
needs
6. • Design thinking is a paradigm shift in solving problems and innovating
• Design is not just about colors, look & feel
• Building deep empathy with your end user is the foundation of design thinking
• For IT Teams, design is about achieving the full potential of software applications.
Design is taking over boardrooms.
Source: McKinsey Digital Labs
A New Kind of Leadership
Design Thinking is being used to
create strategic visions,
new markets and
new customers
behavior
7. “Design thinking helps you seek
a balance between:
intuition and analytics,
exploration and exploitation,
reliability and validity,
and art and science”
Roger Martin
9. Some of the Business Benefits
• Simplify a Complex problems
• Acute problem Identification
• Foster Innovation
• Enhance profits & shareholder value
• Command Brand Loyalty
• Build high quality software and
eliminate technical debt
• Streamline Business processes
• End to End Integration
• Gain Competitive advantage
• Reduce Costs
• Deliver amazing customer experiences
12. Source: Stanford D.School [7]
Imagine the “ideal”
Understand the problem space Create the solution
Problem Definition
Project Plan
Data Insights
Design Principles
Ideas
Concepts
Low-Fi / High-Fi
Prototypes
Blueprint
360°
Research
Scoping Synthesis Ideation Prototyping Validation Implementation
Creating
Choices
Making
Choices
Creating
Choices
Making
Choices
13. • Empathy for the end user is at the heart of design thinking
• Empowers the designer to understand the people by observation.
• By observing, learn insights about the user’s emotional and contextual needs.
• These surprising insights will be the difference between a solution people would love
to use and a solution people avoid.
Design Phase - Empathy
14. • Identify the actual business problem
• Avoid the trap of solving a wrong problem with a wrong solution by synthesizing the
findings from the empathy phase.
• Important because it explicitly helps to state the business challenge that you are
trying to provide a solution for
• Assuming the problem is the root cause of failure.
Design Phase - Define
15. • Produce as many ideas as possible to solve the business problem identified during
the define phase
• This stage involves buy vs build decision, platform to build upon decision, and SWOT
analysis of existing set up
• Every idea is worthy to consider and it’s too early to dismiss any idea.
• Power users or hacker users who find workaround apps and tools to solve their
business problem are the best bet to produce ideas.
Design Phase - Ideate
16. • Prototyping is converting ideas and thoughts from an abstract form to a concrete
form.
• Make the prototype interactive, elicit feedback, and quickly adapt the feedback
• Learn how close the prototype is to the real solution.
• A major benefit of prototyping and taking feedback is to develop successful
products with profound empathy for the users
Design Phase - Prototype
“A Picture is worth 1000 words. A Protoype is worth a thousand ideas”
17. • Test the proposed solutions, continue to gain feedback from users and refine them.
• Testing does not need to be the final phase.
• Design thinking is a non-linear methodology and you can go back to any relevant
phase to refine the solution.
Design Phase - Test
“Prototype as if you know are right, but test as if you know you are wrong”
D.School Design Thinking Philosophy
19. Google and Apple have
incorporated UX design as a center
piece of their successes.
As per IEEE, up to 15% of IT projects
are abandoned and developers
spend approximately 50% of their
time on rework.
Innovative Ideas = More problem
finding, / Less problem solving
20. • Simplicity is the need of the hour. Great design reduces the friction between the
user and the application.
• Straightforward and aesthetically pleasing products are compelling to use and more
relevant in the mobile first world.
• Unfortunately some enterprise software developers do not even know who the end
user is.
1. Simplification
21. • Design hinking mandates you to determine whether the problem itself exists to start
with and whether it is the right problem to solve.
• An in-depth understanding of the problem itself enables you to prioritize the
challenges of the business
• The design thinking process does not assume the problem as given.
2. Acute Problem Identification
22. • One of the biggest benefits of design thinking is fostering an innovation culture in
your organization
• In order to innovate, it is necessary to learn what your people’s needs are.
Cross-disciplinary teams tackle the problem from different perspectives leading to an
innovative solution
• This results in accumulation of ideas and creating an open culture to express ideas
with out hesitation
3. Foster innovation
Innovation does not happen in isolation.
Desirability
People
Viability
Business
Feasibility
Technology
Innovation
Opportunity
What we are
traditionally been
good at
23. Design oriented products and services not only create the amazing experiences that
customers expect, but they also generate higher profits.
4. Higher Profits & Shareholder value
Design Management Institute, in its study on design thinking, discovered that design
oriented firms such as Apple, Starbucks, Steelcase, and Walt Disney outperformed S&P
index by 224% over a 10-year period from 2002.
Source: Design Management Institute
$45K
$40K
$35K
$30K
$25K
$20K
$15K
$10K
$5K
228%
$17.522,15
$39.922,89
JUN‘03
DEC’03
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DEC’04
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DEC’05
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DEC’06
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DEC’08
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DEC’13
A $10.000 investment in our design index of diverse design-centric companies would have yielded returns 228% higher than the same investment in the
S&P over the same amount of time.
D.INDEX
S&P INDEX
DMI DESIGN CENTRIC INDEX
DESIGN CONSCIOUS
COMPANIES
APPLE
COCA COLA
FORD
HERMAN MILLER
IBM
INTUIT
NEWELL RUBBERMAID
NIKE
PROCTER & GAMBLE
STARBUCKS
STARWOOD
STEELCASE
TARGET
WALT DISNEY
WHIRLPOOL
24. • Apple’s products are simple to use, high quality, and beautiful. It created superb
experiences for its customers with significant emphasis on design
• Strong customer loyalty results in improved financial performance
5. Command Brand loyalty
25. • Streamlining a business process plays a critical role in creating amazing digital
experiences
• With insights and feedback learned from users during design thinking sessions, you
have an opportunity to eliminate manual steps and automate possible steps.
• One of our clients, a wholesale distributor, transformed his reverse logistics business
process by embracing design thinking
6. Streamline Business processes
26. Mine was losing $1M to $2M worth of productivity while critical machinery was down.
Design centered solution cut the response time to few hours.
6. Streamline Business processes
An example
Mining Workers Call Centre Service Engineer
Calls Updates
Service Engineer approaches site to fix the issue
A leading global mining company’s customer support process was inefficient.
27. • Customer experience involves hardware, software and service
• An incomplete solution that does not integrate the entire workflow of the end user
will result in an incompetent solution which is risky
• It is important to consider software, hardware and service and ensure all are working
together cohesively.
7. End to End Integration: Hardware/
Software/Service integration
28. • More ideas = More innovation.
8. Gain Competitive Advantage
At the heart of design thinking is abductive logic, which sits squarely between the past
data-driven world of analytical thinking and the knowing-without-reasoning world of
intuitive thinking.” - Roger Martin
Source: Roger Martin’s, “The Design of
Business”.
The design of business
The Knowledge Funnel
• Mystery
It starts with a question, intuition, curiosity
• Heuristic
Open-ended rule of thumb, incomplete but
helpful for organizing data
• Algorithm
Full description of the observation,
predictive and rational
29. “According to several reports, 50% of developers’ time is spent on correcting defects
and bugs”.
• With good design, Product Development Costs are reduced.
• Reduce Project execution Risks and improve ROI
• With simple UX, Change Management becomes easy
9. Reduce cost
30. • Amazing customer experience is one of the key differences between new generation
companies such as Google, Amazon, Starbucks and Nike, and old guard.
• For example, Amazon is not only known for their order fulfillment and delivery but
also known for their easier and integrated reverse logistics.
10. Deliver Amazing Customer Experiences
31. • Eliminate technical debt that cripples development teams during maintenance and
scaling of the applications.
• The design thinking process enables Developers to have a deep understanding of the
user by leveraging storyboards, personas and wireframes
11. Build high quality software & eliminate
technical debt
“Sufficient amount of messy code may bring whole engineering department to a
stand-still”, - Sven Johann & Eberhard Wolff, INFOQ
33. • Airbnb attributes its market dominance to user-centred design.
• When they about to go bust at $200 revenue per week Airbnb discovered that all of
the photos for their listings were low quality and unattractive
• Airbnb decided to replace the amateur photos with high-quality photos and it
worked.
From near collapse to conquering the
market
34. “Going out to meet customers
in the real world is almost always
the best way to wrangle their
problems and come up with
clever solutions”
Joe Gebbia of Airbnb with First Round.
35. • Hyatt wanted to stay away from crowded luxury hospitality industry by creating
amazing experience for its guests
• During Design thinking process they figured out that guests were waiting at airport
for shuttle bus.
• Hyatt moved the agents to airport where they could complete the process
• ‘more approachable, less hiding’ approach of interaction between guests and hotel
staff.
• Customers were thrilled to have such experience
Thrilling Guest Experience
36. • IBM’s revenue was down 14% year over year and it was the 14th consequent quarter
of losses
• IBM has used design thinking to spur innovation and trained all of its employees and
trained over 8000 executives.
• By working with developers, IBM exceeded the expectations on BlueMix Product
development and it became a huge success in the market.
IBM’s success with Blue Mix
38. • Establish a Design Centre of Excellence (CoE)
• Partner with design consulting firms.
• Activate feedback loop and leverage existing channels such as app stores, portals,
and websites.
• Create dedicated websites where customers can submit ideas, discuss features, and
engage with customer support.
• Connect with your customers by actively seeking feedback from them through
reviews, feedback on your website, forums, and personal visits
• Work closely with Marketing & Sales
Getting Started With Design
40. • Measuring how design thinking impacts your organization is vital to getting
continued support.
• Few Direct & Indirect ways to measure creative effort are
• # New Ideas generated
• Customer Support costs
• Application Maintenance costs
• Employee engagement
• Sales
• Risk
• Organizational Change Management
Measuring Design ROI
41. “In the modern world of
business, it is useless to be a
creative original thinker unless
you can also sell what you
create. Management cannot be
expected to recognize a good
idea unless it is presented to
them by a good salesman”
David M Ogilvy
42. Download the e-book on Design
Thinking from here:
http://www.algarytm.com/it-executives-
guide-to-design-thinking
43. About Algarytm
50+Mobile
projects
75
People
4
Years in
business
300+
Technical
interfaces
100+
Yrs or
collective ERP
experience
20
Global SAP
mobile
vendors
Google
mobile app
challenge
winner
• An Award winning Enterprise Digital
Solutions provider
• Turn-key suite of 100+ Mobile solutions
to solve complex business problems
• Elite team of User Experience & Design
Thinking Experts
• Global presence across US & India
• Services: SAP Fiori, Oracle Mobile
Cloud (MCS),SMP, Syclo/Agentry, Hybris
Marketing Automation, Hybris
eCommerce, Hybris C4C, Design
Thinking, User Experience.
44. Raj Peddisetty is a Digital Transformation advisor at Algarytm. Raj is a seasoned
practitioner of Design Thinking, User Experience in Mobile, Ecommerce, Cloud and
Marketing automation. Raj brings 11 years of experience in SAP, Oracle for industries
ranging from Wholesale, Retail to Manufacturing and Healthcare. Raj has worked as a
consultant, architect, developer for system integrators such as IBM, Accenture, Cap
Gemini, SAP, CSC. Raj has helped global business transformation projects for Fortune
500 clients such as Wyeth Pharmaceuticals, The Dow Chemical Company, Colgate
Palmolive, National Gypsum, Medtronic, The Patterson Companies, Harland Clarke.
Raj has an MBA from the University of Chicago Booth School of Business and is
certified in Design Thinking by IDEO.
About the Author
Contact him to learn more about how to leverage Design Thinking in IT Projects.
45. Stay in touch
Follow us on
https://twitter.com/Algarytm
https://www.linkedin.com/company/Alg
arytm
https://www.facebook.com/Algarytm1/
https://plus.google.com/+Algarytm
Our Contact information
Address
Algarytm
17772 Preston Rd,
Dallas, TX 75252
Contact number
318 235 5720
Email
sales@algarytm.com
Website
www.algarytm.com