Learn how Agent Infinity's Five 'S' Advantage and matrixed staff location model make our outsourcing and BPO services invincible!

1. Invincible BPO

2. It’s challenging
U.S. business owner and hiring manager survey meta, 2021:
• 91% of U.S. hiring managers have positions open >30 days.
• >78% are “strongly concerned” about high staff turnover.
• >80% are concerned about wage increases.
It doesn’t have to be.

3. Why The Philippines?
The capitol of high-quality BPO; Better
English skills and more diverse education
than India, Costa Rica, or Columbia.
1. #3 English fluency after US & UK
2. >97% literacy rate
3. ~750,000 college grads / year
4. 1.2M BPO workforce

4. Woman-owned. Diversity-focused. Team-driven.
Founded in 2017 by BPO veterans with >80 years of outsourcing experience.
Who is Agent Infinity?
Georgia Schulze - Del Rosario
Owner
We believe in:
• enriching the lives of our staff and rewarding them.
• investing in culture and community causes.
• supporting life balance for staff.
We strive for:
• Long-term client partnership; our team is your team.
• 100% continuity, regardless of the obstacle.
• Onshore performance standards.

5. 100% business continuity
Our matrixed staff location model solves the “old school BPO” outage problem.
By focusing investment on people, culture, and upgrading internet access for staff, we’ve
built a trustworthy team and network that lets us go 100% distributed through a crisis.
In 2020:
• >90% of global BPO firms saw >20% average bandwidth loss
• >60% saw an average of 3 offline days per month
Agent Infinity achieved 100% up time. Invincible.
What makes us invincible?

6. We’re engaged with and have successfully
completed projects for >100 top U.S. firms.
Why Agent Infinity?

7. Why Agent Infinity?
Our “FIVE ‘S’” Advantage:
1. STRENGTH: Active staff of ~650, and “ready agent” network of >1,000 can match to any position.
2. SPEED: <27-day average launch period.
3. SCALE: >90% of clients expand by avg. 46% in year 1.
4. SAVINGS: Avg. 38% cost reduction from U.S. >95% retention - no wasted time and money on constant retraining.
5. SAVVY: Team leaders monitor client KPIs and coach daily. Culture inspires staff to achieve onshore results.

8. Services
• Outbound SDR
• Inbound customer support
• Inbound technical support
• Outbound customer retention
• Data Entry
• Document Review
• Prospect research and input
• Data organization
• Web design
• Software development
• Accounting
• Bookkeeping
• Patient Intake and Follow Up
• Business research & analysis
Any format. Any time zone. Any Function.
Our agent network covers every major job function, at every seniority level, working in project-based,
end-to-end, and leased formats for clients across eight time zones.
Example active roles:

9. Case Study: Marketing Firm
End-to-End Format
STRENGTH:
• Six roles opened within 5-days across
three seniority levels.
SPEED:
• Hired 30 positions <2-weeks
• Office build out ~1-week
• Office launch at 19 days
SAVINGS:
SAVVY:
• Recommended Team Lead vs. More Callers
• Improved Calls per Day (CPD) KPI by 30% in 10-days
• 1 seat = ~1,400 incremental CPD
• 7 seats worth of productivity at historic CPD goal
SCALE:
• Telemarketing positions increased 300% in 6-mos.

10. Example: Managed SDR Team
Sales Development Representative
Profile
• English fluency
• Slight accent acceptable
• College degree
• CRM familiarity
• Call center experience
• Sales experience
Format
• U.S. ET or PT shifts, or both
• Agent Infinity provides IT hardware
• No charge
• Client provides SAAS and VOIP license(s)
Pricing
• USD 12 / rep / hour, 40 hrs. / wk.
Team Lead
Profile
• English fluency
• No accent
• College degree
• CRM expert
• Sales management experience
Format
• U.S. ET or PT shifts, or both
• Agent Infinity provides IT hardware
• No charge
• Client provides SAAS and VOIP license(s)
Pricing
• USD 16 / rep / hour, 40 hrs. / wk.
Contract Format
• Minimum 6-month period
• 3-month termination fee
• Each month pre-billed
• Invoice due upon receipt
• ACH / Wire preferred
Economies of Scale
• 1-4 SDRs: as quoted
• 5-10 SDRs: 10% discount on Team Leads
• 11- 20 SDRs: 25% discount on Team Leads
• > / = 21 SDRs: 45% discount on Team Leads

11. CONTACT US
Email: drew@agentinfinity.com
HQ:
4 United Street Corner 1st Street,
Kapitolyo, Pasig City, 1603 Metro
Manila, Philippines