Cathay Keough led workshop attendees in learning basic reference skills, including elements for question-answering and building your "resources toolbox" in order to give library customers options.
The document discusses trends that will impact the future of libraries and reference services. It examines 23 trends, such as an aging population, the sharing economy, drones, makerspaces, and the internet of things. The document suggests libraries may need to change reference services to address these trends. This could include providing more remote services using technology, expanding instructional roles, and curating information to help the community understand current issues. The goal is for libraries to meet evolving community needs and remain relevant.
First section of this workshop; historical view laying the foundation for where library reference services are today to help us see where, potentially, we are headed.
THRIVING ON DISRUPTION The reinvention of the public library Liz McGettigan
DISRUPT OR BE DISRUPTED
THE RESPONSIVE, ACTIVE LIBRARY,THE PEOPLE, SPACES, TECHNOLOGIES AND SERVICES OF THE FUTURE. - examples of library transformations, an exploration of the future for libraries
"From Open Data to Open Pedagogy: An Introduction to Integrating Open Practices into the Classroom" is a hands-on workshop offered by UTA Libraries during Open Education Week 2017.
The document discusses the future of libraries. It notes that the pace of technological change is exponential and customer expectations are rising. Libraries must adapt to remain relevant by embracing trends like mobile devices, ebooks, social media, and on-demand access. The future of libraries involves focusing on customer experience, engagement, and convenience through both physical and digital services.
Public libraries respond to the opioid crisis collaboration with their commun...Lynn Connaway
Connaway, L. S. (2019). Public libraries respond to the opioid crisis collaboration with their communities: An introduction. Presented at AMBAC, Bibliotecas en los Cambios Democraticos de Mexico, June 19, 2019, Mexico City, Mexico.
Cathay Keough led workshop attendees in learning basic reference skills, including elements for question-answering and building your "resources toolbox" in order to give library customers options.
The document discusses trends that will impact the future of libraries and reference services. It examines 23 trends, such as an aging population, the sharing economy, drones, makerspaces, and the internet of things. The document suggests libraries may need to change reference services to address these trends. This could include providing more remote services using technology, expanding instructional roles, and curating information to help the community understand current issues. The goal is for libraries to meet evolving community needs and remain relevant.
First section of this workshop; historical view laying the foundation for where library reference services are today to help us see where, potentially, we are headed.
THRIVING ON DISRUPTION The reinvention of the public library Liz McGettigan
DISRUPT OR BE DISRUPTED
THE RESPONSIVE, ACTIVE LIBRARY,THE PEOPLE, SPACES, TECHNOLOGIES AND SERVICES OF THE FUTURE. - examples of library transformations, an exploration of the future for libraries
"From Open Data to Open Pedagogy: An Introduction to Integrating Open Practices into the Classroom" is a hands-on workshop offered by UTA Libraries during Open Education Week 2017.
The document discusses the future of libraries. It notes that the pace of technological change is exponential and customer expectations are rising. Libraries must adapt to remain relevant by embracing trends like mobile devices, ebooks, social media, and on-demand access. The future of libraries involves focusing on customer experience, engagement, and convenience through both physical and digital services.
Public libraries respond to the opioid crisis collaboration with their commun...Lynn Connaway
Connaway, L. S. (2019). Public libraries respond to the opioid crisis collaboration with their communities: An introduction. Presented at AMBAC, Bibliotecas en los Cambios Democraticos de Mexico, June 19, 2019, Mexico City, Mexico.
Facebook, MySpace, and Twitter - how they're being used by public libraries (for the Association of Connecticut Library Boards' Trustees' Boot Camp - October 2007).
- The document discusses asset mapping and provides examples of how it could be used in different contexts like working with primary care teams, developing personal networks, helping self-management champions, and maintaining mobility and community contact for older adults.
- It gives an example of how an asset mapping session could be structured and provides tips on materials, potential participants, and follow-up activities that could result from asset mapping.
- The overall document serves as a guide for facilitating asset mapping conversations and discussions in community settings.
This document summarizes a presentation about the Library Edge initiative. The Edge initiative aims to help public libraries assess their technology services and identify opportunities to better serve their communities. It provides online assessment tools, training, and resources to help libraries create action plans. The presentation reviews Edge's goals and components, pilot program results, the upcoming national launch in January 2014, and how libraries can get involved.
Geri Bodeker and I are students at San Jose State University's School of Library and Information Science. This is a presentation we gave on March 26, 2011 on Word of Mouth Marketing Trends in Libraries.
Slides accompanying the University of Edinburgh Digital Day of Ideas 2016 (#DigScholEd) workshop on Tweeting and Blogging for Academics run by Nicola Osborne (EDINA) and Lorna Campbell (EDINA/LTW). The workshop took place on 18th May 2016. Read more about the event here: http://www.digital.hss.ed.ac.uk/ddi/ddi-2016/
The document discusses marketing and assessment in libraries. It covers topics such as the four P's of marketing (product, price, place, promotion), advocacy, branding, outreach, using social media and new technologies, conducting library assessments using tools like surveys and usability studies, analyzing LibQual+ survey results, identifying areas for improvement, and challenges to effective assessment. The main purpose is to help libraries better understand user needs and priorities in order to improve services, allocate resources, and advocate for funding.
Social Networking & Libraries: Best Practices & ChallengesEllyssa Kroski
This document discusses best practices and challenges for libraries using social networking. It begins by defining social networking and explaining why libraries should engage with patrons through these platforms. Popular social media sites like Facebook, YouTube and Twitter are described. The document then outlines how libraries can use social networking for goals like building community, promoting services and gathering feedback. Challenges of social networking for libraries are also presented. The bulk of the document provides best practices for libraries in using specific social media platforms effectively and developing strategies, policies and metrics for assessing their social media efforts.
Each year, the Nebraska Library Commission awards Continuing Education and Training Grants to Nebraska libraries to provide funding for staff to attend conferences and training sessions. In 2011, the NLC awarded grants to several librarians to attend the Public Library Association Conference in Philadelphia. Attend this session to learn more about the grants and to hear these librarians talk about their experiences at PLA.
This document provides information from a presentation given by Stephen Abram to the Federation of Ontario Public Libraries on provincial elections and the value of public libraries. Some key points:
- Ontario's 305 public library systems serve over 99% of the population and see over 80 million in-person visits annually, with digital services doubling that number.
- Public libraries offer many programs and services like literacy support, career help, genealogy resources, and more that attracted over 4.5 million residents in 2016.
- The public library value proposition includes a strong return on investment, economic and business support, access to technology, support for newcomers, and more.
- The 2018 provincial election is an opportunity to advocate for
The Future of Libraries (for beginners)Jenna Kammer
The document discusses the past, present, and future of libraries. It outlines how libraries have evolved from physical collections to include online resources and digital materials. Some key points about the future of libraries mentioned are that they will have increased online and virtual services, subscriptions to digital materials like ebooks and audiobooks, and technology available for checkout. The needs of changing patron demographics like Generation Y are also addressed, and it is suggested that patrons will ultimately decide the future shape of libraries.
Presentation by Lynn Silipigni Connaway - June 2009, Glasgow University Library: "The library is a good source if you have several months": making the library more accessible
The document discusses the future of libraries and opportunities for innovation. It contains the following key points in 3 sentences:
The director of Library Futures, Joe Murphy, hopes to expand library creativity, multiply instances of innovation, and empower future-leaning projects. The future of libraries is uncertain but posing questions about it invites investment in answers and new opportunities. New roles like Chief Creative Officer and Director of Makerspaces can serve as bubbles of creativity and partnership are seen as an engine for growth.
Melissa McLimans, a Community Liaison / Service Specialist who spends much of her time working in WiLS consulting services, traveled to Lake Geneva to present “Data Driven Libraries (link)” at the Lakeshore Library System’s Annual Trustees Dinner. As attendees enjoyed a lovely meal, Melissa shared examples of innovative and practical uses of data, including data dashboards and other methods to improve library decision-making process. Many of the examples came from WiLS’ strategic planning experiences or from libraries and library systems who are using data to make the best decisions possible.
Many thanks to Lakeshore Library System’s Director, Steve Ohs, for the invitation and opportunity to talk data!
If you have any questions or you're interested in learning more about Melissa's work, contact her at melissa@wils.org.
Social Media Tools and Mobile Apps for Research and PublishingCheryl Peltier-Davis
This document provides an overview of a workshop on using social media tools and mobile apps for research and publishing. It discusses various social media platforms like Facebook, Twitter, LinkedIn, and Pinterest as well as file sharing tools like Dropbox, Google Docs and citation managers like Mendeley that can aid at various stages of the research process from developing ideas to collaborating and publishing results. Mobile apps and crowdsourcing platforms like Kickstarter and Unglue.it that can help with funding and publishing open access research are also covered.
This document discusses efforts by a research librarian at City University London to improve digital literacy support for researchers. The librarian conducted a questionnaire that informed the development of a Library Researcher Development Programme. A blog and case study resource were also created. Based on researcher feedback, workshops were held on topics like using social media and open access publishing. The librarian is now conducting further research to identify factors influencing researchers' digital literacy in order to guide future instruction. The conclusion emphasizes engaging researchers and using their work to enhance information literacy support through research-based practice.
This document discusses strategies for embedded librarianship, including conducting a SWOT analysis. It recommends identifying your strengths, weaknesses, opportunities, and threats, as well as your organization's. Questions are provided to help with the analysis. Communication styles, leadership styles, and tools for embedded librarianship are also covered. Examples of SWOT analyses for different types of libraries are given. The document concludes by discussing developing an action plan and starting small projects.
Sustainable Social Media Marketing StrategiesJessica Hagman
This document provides strategies for sustainable social media marketing at libraries. It recommends collaborating with students on content creation to leverage their voices and ideas. It also suggests reusing and recycling content by removing dates and uploading videos directly to platforms. Weekly posting ideas are outlined. The document stresses engaging with other campus social media accounts and being inspired by successful ideas from library groups. Tracking analytics and involving more students and staff are also proposed.
B4 Settlement And Public Libraries: Initiatives and Potential_Laura Hellerocasiconference
This document provides an overview of the Library Settlement Partnership (LSP) program in Ontario. LSP is a partnership between settlement service organizations and public libraries that places settlement workers in library branches. The goals are to expand access to settlement services and improve coordination between sectors. The presentation reviews research on immigrant information needs, the role of libraries in supporting newcomers, and details of the LSP pilot program in multiple cities. It encourages settlement workers to connect with LSP and consider new ways to partner with local libraries.
Accelerating the Social Media RevolutionMayo Clinic
Slides from the Oct. 23, 2013 opening keynote by Farris Timimi, M.D. and Lee Aase of the Mayo Clinic Center for Social Media at the #MayoRagan Social Media Summit in Rochester, Minnesota.
Dropbox is a free service that automatically syncs and saves files across a user's devices. Any file saved to the Dropbox folder on one device is instantly available on all other linked devices. This allows users to access their files from any computer or mobile device. The Dropbox folder works just like any other folder but syncs file changes in real-time. Installation is easy and only requires dragging files into the Dropbox folder to sync them.
Facebook, MySpace, and Twitter - how they're being used by public libraries (for the Association of Connecticut Library Boards' Trustees' Boot Camp - October 2007).
- The document discusses asset mapping and provides examples of how it could be used in different contexts like working with primary care teams, developing personal networks, helping self-management champions, and maintaining mobility and community contact for older adults.
- It gives an example of how an asset mapping session could be structured and provides tips on materials, potential participants, and follow-up activities that could result from asset mapping.
- The overall document serves as a guide for facilitating asset mapping conversations and discussions in community settings.
This document summarizes a presentation about the Library Edge initiative. The Edge initiative aims to help public libraries assess their technology services and identify opportunities to better serve their communities. It provides online assessment tools, training, and resources to help libraries create action plans. The presentation reviews Edge's goals and components, pilot program results, the upcoming national launch in January 2014, and how libraries can get involved.
Geri Bodeker and I are students at San Jose State University's School of Library and Information Science. This is a presentation we gave on March 26, 2011 on Word of Mouth Marketing Trends in Libraries.
Slides accompanying the University of Edinburgh Digital Day of Ideas 2016 (#DigScholEd) workshop on Tweeting and Blogging for Academics run by Nicola Osborne (EDINA) and Lorna Campbell (EDINA/LTW). The workshop took place on 18th May 2016. Read more about the event here: http://www.digital.hss.ed.ac.uk/ddi/ddi-2016/
The document discusses marketing and assessment in libraries. It covers topics such as the four P's of marketing (product, price, place, promotion), advocacy, branding, outreach, using social media and new technologies, conducting library assessments using tools like surveys and usability studies, analyzing LibQual+ survey results, identifying areas for improvement, and challenges to effective assessment. The main purpose is to help libraries better understand user needs and priorities in order to improve services, allocate resources, and advocate for funding.
Social Networking & Libraries: Best Practices & ChallengesEllyssa Kroski
This document discusses best practices and challenges for libraries using social networking. It begins by defining social networking and explaining why libraries should engage with patrons through these platforms. Popular social media sites like Facebook, YouTube and Twitter are described. The document then outlines how libraries can use social networking for goals like building community, promoting services and gathering feedback. Challenges of social networking for libraries are also presented. The bulk of the document provides best practices for libraries in using specific social media platforms effectively and developing strategies, policies and metrics for assessing their social media efforts.
Each year, the Nebraska Library Commission awards Continuing Education and Training Grants to Nebraska libraries to provide funding for staff to attend conferences and training sessions. In 2011, the NLC awarded grants to several librarians to attend the Public Library Association Conference in Philadelphia. Attend this session to learn more about the grants and to hear these librarians talk about their experiences at PLA.
This document provides information from a presentation given by Stephen Abram to the Federation of Ontario Public Libraries on provincial elections and the value of public libraries. Some key points:
- Ontario's 305 public library systems serve over 99% of the population and see over 80 million in-person visits annually, with digital services doubling that number.
- Public libraries offer many programs and services like literacy support, career help, genealogy resources, and more that attracted over 4.5 million residents in 2016.
- The public library value proposition includes a strong return on investment, economic and business support, access to technology, support for newcomers, and more.
- The 2018 provincial election is an opportunity to advocate for
The Future of Libraries (for beginners)Jenna Kammer
The document discusses the past, present, and future of libraries. It outlines how libraries have evolved from physical collections to include online resources and digital materials. Some key points about the future of libraries mentioned are that they will have increased online and virtual services, subscriptions to digital materials like ebooks and audiobooks, and technology available for checkout. The needs of changing patron demographics like Generation Y are also addressed, and it is suggested that patrons will ultimately decide the future shape of libraries.
Presentation by Lynn Silipigni Connaway - June 2009, Glasgow University Library: "The library is a good source if you have several months": making the library more accessible
The document discusses the future of libraries and opportunities for innovation. It contains the following key points in 3 sentences:
The director of Library Futures, Joe Murphy, hopes to expand library creativity, multiply instances of innovation, and empower future-leaning projects. The future of libraries is uncertain but posing questions about it invites investment in answers and new opportunities. New roles like Chief Creative Officer and Director of Makerspaces can serve as bubbles of creativity and partnership are seen as an engine for growth.
Melissa McLimans, a Community Liaison / Service Specialist who spends much of her time working in WiLS consulting services, traveled to Lake Geneva to present “Data Driven Libraries (link)” at the Lakeshore Library System’s Annual Trustees Dinner. As attendees enjoyed a lovely meal, Melissa shared examples of innovative and practical uses of data, including data dashboards and other methods to improve library decision-making process. Many of the examples came from WiLS’ strategic planning experiences or from libraries and library systems who are using data to make the best decisions possible.
Many thanks to Lakeshore Library System’s Director, Steve Ohs, for the invitation and opportunity to talk data!
If you have any questions or you're interested in learning more about Melissa's work, contact her at melissa@wils.org.
Social Media Tools and Mobile Apps for Research and PublishingCheryl Peltier-Davis
This document provides an overview of a workshop on using social media tools and mobile apps for research and publishing. It discusses various social media platforms like Facebook, Twitter, LinkedIn, and Pinterest as well as file sharing tools like Dropbox, Google Docs and citation managers like Mendeley that can aid at various stages of the research process from developing ideas to collaborating and publishing results. Mobile apps and crowdsourcing platforms like Kickstarter and Unglue.it that can help with funding and publishing open access research are also covered.
This document discusses efforts by a research librarian at City University London to improve digital literacy support for researchers. The librarian conducted a questionnaire that informed the development of a Library Researcher Development Programme. A blog and case study resource were also created. Based on researcher feedback, workshops were held on topics like using social media and open access publishing. The librarian is now conducting further research to identify factors influencing researchers' digital literacy in order to guide future instruction. The conclusion emphasizes engaging researchers and using their work to enhance information literacy support through research-based practice.
This document discusses strategies for embedded librarianship, including conducting a SWOT analysis. It recommends identifying your strengths, weaknesses, opportunities, and threats, as well as your organization's. Questions are provided to help with the analysis. Communication styles, leadership styles, and tools for embedded librarianship are also covered. Examples of SWOT analyses for different types of libraries are given. The document concludes by discussing developing an action plan and starting small projects.
Sustainable Social Media Marketing StrategiesJessica Hagman
This document provides strategies for sustainable social media marketing at libraries. It recommends collaborating with students on content creation to leverage their voices and ideas. It also suggests reusing and recycling content by removing dates and uploading videos directly to platforms. Weekly posting ideas are outlined. The document stresses engaging with other campus social media accounts and being inspired by successful ideas from library groups. Tracking analytics and involving more students and staff are also proposed.
B4 Settlement And Public Libraries: Initiatives and Potential_Laura Hellerocasiconference
This document provides an overview of the Library Settlement Partnership (LSP) program in Ontario. LSP is a partnership between settlement service organizations and public libraries that places settlement workers in library branches. The goals are to expand access to settlement services and improve coordination between sectors. The presentation reviews research on immigrant information needs, the role of libraries in supporting newcomers, and details of the LSP pilot program in multiple cities. It encourages settlement workers to connect with LSP and consider new ways to partner with local libraries.
Accelerating the Social Media RevolutionMayo Clinic
Slides from the Oct. 23, 2013 opening keynote by Farris Timimi, M.D. and Lee Aase of the Mayo Clinic Center for Social Media at the #MayoRagan Social Media Summit in Rochester, Minnesota.
Dropbox is a free service that automatically syncs and saves files across a user's devices. Any file saved to the Dropbox folder on one device is instantly available on all other linked devices. This allows users to access their files from any computer or mobile device. The Dropbox folder works just like any other folder but syncs file changes in real-time. Installation is easy and only requires dragging files into the Dropbox folder to sync them.
Libraries Are Awesome: Community Building, Social Media, and Public LibrariesSean Cranbury
This presentation was the very first keynote address for inaugural RA in a Half Day at Surrey Central Library for the British Columbia Library Association.
Rolf Hapel presented on rethinking the public library. He discussed trends like declining populations, urbanization, and the rise of digital resources. This requires reinventing library services through new partnerships, digital offerings like the Danish Digital Library, and reimagining physical spaces. The library must meet changing needs through collaboration, co-creation with users, and integrating services like citizens' help. Lessons include thinking of libraries as places for prototyping, advocacy, and answering problems in society through knowledge, ideas and inspiration.
This document discusses community engagement strategies for libraries. It defines community engagement as building ongoing relationships between libraries and communities to apply a collective vision for community benefit. The document outlines different philosophies for community engagement, including creating the future, ALA's Libraries Transforming Communities approach, and a WebJunction course. It provides tips for effective community engagement through meetings, social media, interviews, focus groups and surveys. Challenges include costs and skills required, while rewards include making a difference and gaining support.
Las TIC están teniendo un gran impacto en la educación. Permiten un acceso sin precedentes a la información, pero la educación debe enseñar a los estudiantes a convertir esa información en conocimiento a través del esfuerzo personal y la reconstrucción cognitiva. Además, las TIC requieren un cambio en los roles de profesores y estudiantes, alejándose del modelo tradicional de instrucción y acercándose a enfoques más constructivistas centrados en el aprendizaje activo. Finalmente, la verdadera integración de las TIC
UK newsbrands have driven over 770 million social media interactions in 2015, a 31% increase over January to October 2014. Facebook is the dominant social media platform for UK newsbrands, accounting for over 75% of interactions. Total Facebook interactions for UK newsbrands have more than doubled over the past year. The Daily Mail, Daily Mirror, and The Guardian are three of the top four English language newspapers globally in terms of total Facebook interactions in 2015.
This document discusses civic ethics and the role of the Better Business Bureau (BBB). It provides an overview of the BBB, including that it is a non-profit membership organization and the oldest in the nation. The BBB's mission is to be a leader in advancing marketplace trust by setting standards, encouraging best practices, and addressing substandard behavior. The document also discusses the BBB's services, the importance of consumer trust, and how civic ethics and business intersect in the marketplace.
New Global Healthcare - Another Chapter In Healthcare Marketing Brand ManagementHealthcare-Marketing
Global healthcare and global healthcare marketing is changing. As emerging markets industrialize and mature, their healthcare systems rapidly change. Brazil, China, India and Saudi Arabia serve as primary examples of new healthcare markets.
www.healthcaremedicalpharamceuticaldirectory.com
John G. Baresky
We'll look at two social media success stories and discuss why each one was successful. We'll begin with a look into EdgeRank, Facebook's algorithm for prioritizing the New Feed.
Then we'll talk about a Facebook success for a 501c3. We planned a celebration for an organization of 10 people and got 100 people in attendance We'll look at another story about a group of folks who thought Facebook was either a toy or evil. We were able to get folks on board and raise money for the homeless in my town using Facebook.
We'll look at other social media outlets and introduce the Pew Research Center's internet data. We'll have a lively discussion and plenty of time for attendees to share their own successes and ask questions of the group.
The researchers used Facebook, Twitter, and instant messaging to distribute a questionnaire to their target audience of 16-25 year olds to gather feedback on unsigned bands. They found that this audience is interested in unsigned bands, prefers musical footage over backstage footage, would like poster narration in text not voice, prefers masculine poster colors, and wants articles focused on pictures with reviews rather than extending documentaries.
This document provides an overview of English grammar, including parts of speech, types of nouns and pronouns, verbs, adjectives, adverbs, prepositions, conjunctions, interjections, articles, and sentences. It discusses the different types of sentences and includes examples. It also covers punctuation, tenses, mistakes in spoken and written English, and aids to correct usage. Various class activities are included to identify parts of speech, punctuate sentences, fill in blanks with correct verb forms, and identify and rectify common errors.
The document provides a curriculum vitae for Ajay Kumar Mohanty, who has over 8 years of experience in IT and system administration roles. He has expertise in managing servers, networks, firewalls, and security for organizations with over 200 users across multiple sites. His experience includes maintaining Windows servers, Active Directory, Exchange, and virtualization software like VMware. He is seeking a role as an IT executive to manage the entire IT infrastructure and implement new technologies for an organization.
Este documento presenta el plan de estudios para la asignatura de Filosofía en el 7° grado de un instituto agropecuario. Describe los objetivos del área de estudio, la asignatura y el período, así como los contenidos, indicadores de logro y ejemplos de enseñanza sobre los métodos filosóficos y la filosofía clásica y sus principales exponentes como Sócrates, Platón y Aristóteles.
This article provides an interview with the director and cast of an upcoming animated web series called "Last Son" which is a reinvention of the Superman origin story. It details how the director, a graphic design student, came up with the idea and taught himself animation to create a student project. He storyboarded and began casting voice actors, including a professor, to record their lines. As a first-time director, he took on the roles of General Zod and Brainiac himself. The web series is set to premiere on Your Mind's Eye TV in April.
Este informativo semanal proporciona información sobre los requerimientos y temas de estudio para la próxima semana en el Colegio Camilo Henríquez para el sexto año básico sección B. Detalla los horarios de atención de los profesores, los temas que se abordarán en cada asignatura, los materiales necesarios y las fechas de las próximas evaluaciones y presentaciones de los estudiantes.
Este informativo semanal proporciona información sobre los requerimientos y temas de estudio para la próxima semana en el Colegio Camilo Henríquez para el sexto año básico sección B. Detalla los horarios de atención de los profesores, los temas que se abordarán en cada asignatura, los materiales necesarios y las fechas de las próximas evaluaciones y presentaciones de los estudiantes.
The document discusses a new project by the South Carolina State Library to create 5 GrandFamily Resource Centers in public libraries across the state. These centers will provide dedicated resources and support for grandparents raising grandchildren, including permanent resource collections, designated seating, support groups, and partnerships with community organizations. Statistics show over 100,000 South Carolina children live with grandparents, demonstrating the need for these centers. The first center launched in Dallas County has received positive attention and could serve as a model for other libraries statewide.
The document discusses the results of community listening sessions conducted by United Way of Brazoria County in 2015-2016. Key themes that emerged from the sessions included: a desire for a thriving community with safety, education, and employment opportunities; the importance of inclusion, involvement, and diversity; concerns about the effects of poverty exacerbated by rapid population growth; and a need for better connection and collaboration between community organizations and residents. The report aims to inform officials and organizations about community needs and priorities to guide future efforts.
United Way of the Midlands' annual report summarizes their work from July 2015 to June 2016. It highlights partnerships and programs that helped over 230,000 people through services addressing critical needs and poverty. Examples include providing emergency housing, meals, mental health services, parenting education, and support for victims of domestic violence. Stories showcase positive impacts like a mother strengthening her relationship with her daughter who has autism through family counseling services. The report also outlines community challenges around poverty rates, food insecurity, and lack of access to healthcare or high school diplomas.
The document provides an annual report from ACT - Autism Community Training, which summarizes their activities and accomplishments in 2013, including providing information services to over 2,000 families, developing resources for marginalized groups, hosting training events, and working to better support adults with autism and their employment opportunities. It recognizes the collaboration of volunteers, funders, and community partners that allow ACT to carry out its mission of providing information and training to help those with autism live productive lives.
This document outlines the history and objectives of an outreach program called From Your Library (FYL) run by the Kootenai Shoshone Area Libraries. FYL was created to reach underserved children and families in the community. It discusses the planning process for FYL, partnerships formed with other organizations, outreach initiatives started, and positive outcomes like increased library usage. The document also covers FYL's marketing objectives, strengths/weaknesses, opportunities/threats, importance of partnerships, and steps to starting new outreach programs. It provides examples of current FYL outreach activities and events in the community.
EOA2015: Amplifying the Community VoicePIHCSnohomish
Who defines health? When ALL voices are heard, our community is healthier and more just. A panel of community partners explores how inclusive listening can strengthen the health and fabric of our community.
Manager presentation for resident servicesJmatthews134
NWRECC Stepping Stones provides resident services to support affordable housing communities and help residents achieve self-sufficiency. Their mission is to end generational poverty by promoting independence through services like skills training, education access, and community resources. Property managers must comply with LIHTC requirements including conducting annual resident surveys to assess needs and shape resident service plans, as well as ongoing resident services. Stepping Stones assists by providing an online directory of regional and web-based referral services and resources to help residents.
Connecting Older Adults To Local ResourcesKeenanScott
The Eldercare Locator connects older adults and their caregivers to local resources and services that can help them in several areas. By calling the Eldercare Locator at 1 (800) 677-1116 or visiting their website, older adults and caregivers can be connected to programs in their community that provide assistance with things like transportation, home-delivered meals, home modifications, caregiver support, adult day care, benefits counseling, and more. The Eldercare Locator is a national resource that was established by the U.S. Administration on Aging to connect people to area agencies and services for older adults.
The document provides advocacy strategies and talking points for the Washington Coalition for School Libraries and Information Technology. It outlines the current challenges facing school libraries, an approach focused on long-term funding and vision, and a framework for advocacy. It discusses effective data collection, grassroots mobilization, building relationships with decision-makers, and framing school libraries as essential 21st century learning spaces.
Staying Relevant: 501c3 Nonprofits Webinar Slides - 7 April 2020EveryLibrary
The EveryLibrary Institute and the Friends of the Dallas Public Library presented a webinar uniquely focused on the business of running a nonprofit 501c3 library support organization during the Coronavirus crisis. Friends groups, foundations, mission-driven nonprofits, and membership organizations are invited to learn about best practices for management during the crisis, key provisions in the Stimulus Bill for non-profits, and how to best position your organization during the restart and recovery. This free webinar will help you realign your organizational resources, communicate to donors and stakeholders during the crisis, and increase your effectiveness as a library support organization. View the webinar on-demand via https://www.everylibraryinstitute.org/stayingopenstayingrelevant
Service Use in Rural Hispanic/Latino Populations, A Case Study: Exploring Eff...zinajo
The purpose of this study was to identify barriers to service of the Hispanic/Latino population of Waushara County and to explore how these may be best addressed to further the goal of community inclusion. Key informant interviews were conducted to discuss these barriers, and challenges in overcoming these barriers, in addition to perceived needs of the population from the perspective of community partners. This poster summarizes both the intent and findings of the research.
Avance presentation for Board of Directorsbrewerjlz
The document outlines challenges facing AVANCE including reduced funding from various sources and increased competition for grants. It then details AVANCE's transition to focusing on deeper engagement with current learning centers through enhanced programming and partnerships to address educational attainment, health neighborhoods, and economic development. Various new and expanded programs are proposed such as non school-based programming, fatherhood initiatives, job training, early childhood programs, and AmeriCorps expansion.
Library outreach services for older adults reviewSteph Miller
This document discusses strategies for public librarians to better serve the older adult population in their communities. It recommends conducting market research through surveys and feedback to understand older adults' information needs, interests, and current use of library services. The librarian should develop a strategic outreach plan with goals, programs, and collaborations to welcome older adults, such as book clubs, crafts, and technology workshops. The overall aim is to enhance the library experience for older patrons.
A Conversation with the Directors of Four Area Agencies on AgingAging NY
The document provides an overview of a meeting between directors of four Area Agencies on Aging (AAAs) and Laura Cameron, Executive Director of the New York State Association of Area Agencies on Aging. The meeting discussed the aging services network, including programs run by AAAs that help over 500,000 seniors in New York State remain independent through services like meals, transportation, and caregiver support. AAAs help delay or prevent nursing home placements, providing a more cost-effective alternative to institutional care.
The L.E.S Community Partnership aims to improve outreach from the Administration of Children's Services to the Lower East Side community. It seeks to increase enrollment in early childhood programs and connect families to preventative services. The Partnership works with community organizations serving the Lower East Side to be culturally competent and accessible. It coordinates these groups and serves as a resource center to help residents access social services. Its goals are to boost enrollment in services, support foster families, and strengthen relationships between schools, agencies, and families in the community.
The Autism Program of Illinois (TAP) provides services to children with autism spectrum disorders and their families across Illinois. It operates as a network of 12 centers serving over 16,000 families annually. However, decreased state funding has led to fewer available services. The director expresses the program's commitment to continuing support despite challenges, through the collaboration of its many partners.
AmeriCorps Agency Engagement and Outreach Plan 2017Ted Miller
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Improving library services for homeless - 2016 keough
1. Improving Library Services for our
Homeless Patrons
(and those facing housing crises)
Delaware
MLA/DLA JOINT STATE CONFERENCE
2016
CATHAY KEOUGH
STATEWIDE COORDINATOR, DELAWARE LIBRARY REFERENCE SERVICE
DELAWARE DIVISION OF LIBRARIES
CATHAY.KEOUGH@LIB.DE.US
2. How widespread this was in Delaware
How it affected library staff
If there was a way I could help staff learn ways to work more
effectively, gain resources and tools, I first needed to know:
3. Assumptions
“Addressing homelessness as librarians can be challenging.
Stereotypes, misinformation or lack of understanding, uncomfortable
personal experiences, and feeling overwhelmed can all contribute to
making this a difficult topic.”
- Julie Ann Winklestein
“Library Services for Patrons Experiencing Homelessness”
4. Questions
Why should libraries be part of the
caring community surrounding those
experiencing homelessness?
What are the barriers to library
service experienced by library users
who are unstably housed? What are
their information needs?
http://proof.nationalgeographic.com/2015/04/24/publ
ic-library-portraits-californias-homeless-connect-in-
a-quiet-place/
5. “Public libraries provide the homeless with a way to connect, and many homeless
say that browsing the stacks and reading a book there eases a weary street-level
perspective of life.”
Edward Rideau reads Statutes and Amendments to the Codes of California at
the Sacramento Public Library Central Branch. With poor eyesight he must
hold the book close enough to be able to read the fine text.
From: http://proof.nationalgeographic.com/2015/04/24/public-library-portraits-
californias-homeless-connect-in-a-quiet-place/
6. How many view this topic
Homeless man in Paris, France
https://en.wikipedia.org/wiki/Homelessness
7. “Glen Carney works on a painting in the community room at RedLine Gallery, 2350
Arapahoe St., in Denver. Every Tuesday, the community room — located in the back of
the sprawling gallery — transforms into Reach Studio, a creative melting pot of
homeless and transient people painting, some for the first time. The gallery is headed
by PJ D'Amico, a former shelter worker.”
-Karl Gehring, The Denver Post, 2012
9. 2015 U.S. Point in Time Stats
On a Single Night in January 2015
564,708 people were homeless in
the United States.
PIT Estimates of Homeless, from
http://ldi.upenn.edu/sites/default/files/rte/2
015-AHAR-Part-1.pdf
10. Examining Delaware
A. A. Delaware’s ten year plan and ways to measure success.
B. How many people are we talking about?
C. A look at programs that are already in place and how many of
these are successfully working with libraries.
D. Identifying two types of programs:
1. Addressing the immediate problem with the least amount of effort
(reactive) – primarily working independently.
2. Exploring a long-term approach on a broader scale (proactive) --
working collaboratively.
11. Delaware’s Plan to End Homelessness
Guiding Principles
Compassionate and Consistent.
Persons experiencing homelessness should be treated with dignity and
respect Compassionate and Consistent. All persons experiencing
homelessness are in crisis.
Transparent and Accountable.
In order for systems to work effectively and efficiently they must be
transparent to all stakeholders (providers, consumers, funders, etc.).
Guiding Principles for Delaware’s Homeless Assistance System:
http://www.destatehousing.com/FormsAndInformation/Publications/plan_end_homeless.pdf
12. Milestones
2005: The Delaware Interagency Council on Homelessness (DICH) was created by
Executive Order number 65 in March 2005 by Governor Ruth Ann Minner.
DICH released Breaking the Cycle: Delaware’s Ten Year Plan to End Chronic Homelessness
and Reduce Long-Term Homelessness. The Plan included five major strategies for ending
chronic homelessness:
1. Develop new housing for persons who are chronically homeless or at risk for
chronic homelessness
2. Remove barriers to accessing existing affordable housing
3. Improve discharge and transition planning
4. Improve supportive services for persons who are homeless
5. Enhance data collection and the use of technology
2008: Codified in Delaware law.
13. 2009: Congress and President Obama signed into law the HEARTH Act
2010: Opening Doors was created (federal strategic plan)
2011: The Delaware Plan to Prevent and End Homelessness was
created
2013: By this date, 19 federal, state and local partners were working
collaboratively – first to address those who have been chronically
homeless (close to 450 units of permanent supportive housing, most
of it targeted to people with disabilities who have long histories of
homelessness)
14. The State of Delaware has a population of 897,934 people (2010 US Census
data) in its three counties, with the most people living in the northern part of
the state in New Castle County.
This is 14.6% increase from the 2000 Census count. At this rate, Delaware’s
population will surpass 1 million before 2020.
Delaware Census
15. Some stats – Homelessness in Delaware
(from the Governor’s office, 2013)
On any given day, there are approximately 1,000 men, women and children
staying in Delaware emergency shelters and transitional housing programs.
Over 8,021 people have at least one episode of homelessness during the
year than those who are homeless at any given point in time.
Over half (51%) of Delaware’s homeless population is Black—a
disproportionate representation of Delaware’s population.
Over half are males (58%).
42% of those experiencing homelessness at any given time are members of
a family with the average size of a family being 3 persons.
19% of Delaware’s homeless population are children under the age of 18
and 6% are between the ages of 18 and 24.
8% report being institutionalized before the age of 18.
16. Code Purple History/Newark
Year # of CP
Nights
Total Guests Avg # of persons
per night
2008-09 28 168 6
2009-10 28 224 8
2010-11 31 403 13
2011-12 4 50 12.5
2012-13 13 196 15
2013-14 34 597 17.5
2014-15 32 688 21.5
2015-16 16 436 27.25
Newark’s population
is 32, 529
and is the location of
the University of
Delaware.
17. A sampling of partnership
programs with libraries
ACA partnerships in place with organizations familiar with health care
resources.
VISTA volunteer organizing partnerships with community college nursing
students to provide blood pressure screening.
Attempts at partnering with social workers in libraries.
Partner listserv, networking with other non-profits .
Kindness Corner
Lazarus Rising Program
http://americanlibrariesmagazine.org/latest-links/manchester-council-bans-homeless-people-from-using-the-library
18. Kindness Corner
Highlights:
Early fall 2015: From connection made through a library staff
training program called ILEAD, a partnership was formed with a
community agency called A.C.E. Peer Center (Mental Health
Association of Southeastern PA)
Sept 2015: Created team with pilot library (Georgetown Public
Library; county seat, Sussex County). Held first planning meeting.
Oct 2015-Jan 2016: Formed guidelines, descriptions, goals of
program. Conducted a survey over two week period.
Accepted by library board.
Feb 1, 2016: Kindness Corner began (4 nights a week, 5-8pm)
As of today, the Kindness Corner is running on a permanent basis
2 nights a week
19. “The Kindness Corner creates a space that
allows various agencies, advocates and
individuals to work together with the local
library to make sure that no one falls through
the cracks of our social support system. We
are all links in a chain of social support and
the local library is a safe and friendly place to
position the "kindness corner" activity within
our community where goodness has a chance
to happen for a person in crisis or in need.
“I think this approach works because we are
building a community who cares for our
vulnerable neighbors who are reaching out to
others for help. It is also the building of
relationships and friendships that help people
not just to survive, but to strive for more and
thrive. “
-Jim Martin, A.C.E Director
A.C.E. (http://www.acepeercenter.org/ and
on FB: https://www.facebook.com/pages/ACE-Peer-Center/116354805189350 )
20. Lazarus Rising
http://www.lazarusrising.org/
Mission:
“Lazarus Rising aims to effectively and efficiently combat homelessness through the
provision of job placement skills. We empower our participants through personalized
resume reviews, mock interviews, and job search portal navigation at absolutely no
cost to either our participants or our community partners.”
21. Goals to Prevent and End Homelessness
Delaware has adopted the same goals as the United States Interagency
Council on Homelessness in Opening Doors: The Federal Strategic Plan
to Prevent and End Homelessness
Finish the Job of Ending Chronic Homelessness by 2015
Prevent and End Veterans Homelessness by 2015
Prevent and End Family Homelessness by 2020
Setting a path to ending all types of homelessness
22. Placing a person in a permanent home and providing the necessary wrap-
around services for that person so they can be integrated in their community
leads to a successful outcome. Delaware must invest in these best practices to
ensure success at preventing and ending homelessness.
-Delaware’s Plan to End and Prevent Homelessness
24. What can you do?
Take a personal interest in learning and helping.
Attend more workshops, webinars and trainings (PLA, InfoPeople/ALA)
Volunteer if you are inclined to really get involved. There are plenty of
opportunities. I find that the more I work directly with various members
of my community, the more I see them for what they are – my neighbors.
Learn from experts online on TED, YouTube, such as from Ryan Dowd (see
bibliography).
Take a Mental Health First Aid course.
Network/ attend meetings and programs that address the homeless
situation in your community.
Read – through ALA: http://www.ala.org/offices/extending-our-reach-
reducing-homelessness-through-library-engagement
Discover how to more effectively collaborate with community partners.
Become an advocate.
25. Purposeful Collaboration
Homeless singers - Wisconsin State Journal, August 16, 2015 by Claire Bitner
System transformation
requires forward
thinking and the
realization that change
occurs when we are all
moving in the same
direction.
26. Collective Impact
… is a framework to tackle deeply entrenched and complex social
problems. It is an innovative and structured approach to making
collaboration work across government, business, philanthropy, non-profit
organizations and citizens to achieve significant and lasting social change.
_______________________________________________________
Collective Impact
by John Kania and Mark Kramer
Stanford Social Innovation Review, 2011
http://ssir.org/images/articles/2011_WI_Feature_Kania.pdf
27. Thank you!
CATHAY KEOUGH
STATEWIDE COORDINATOR, DELAWARE LIBRARY REFERENCE SERVICE
DELAWARE DIVISION OF LIBRARIES
CATHAY.KEOUGH@LIB.DE.US
28. Bibliography
Delaware’s Plan to End and Prevent Homelessness (2013):
http://www.destatehousing.com/FormsAndInformation/Publications/plan_
end_homeless.pdf
State of Delaware/DHSS: Community Health Status Assessment:
http://www.dhss.delaware.gov/dhss/dph/files/shachsa.pdf
Delaware State Housing list of emergency shelters:
http://www.destatehousing.com/FAQs/EmergencyShelters.pdf
Delaware 2-1-1 for Code Purple:
http://www.delaware211.org/newsdetail.php?did=120
____________________________________________________________________
Much of the following bibliography and recommended reading comes from an
extensive source provided with permission by instructor Julie Ann Winklestein
through the four-week course, “Library Services for Patrons Experiencing
Homelessness” (Feb-March 2016)
29. Bibliography
US Dept. of Health and Human Services/Homelessness: http://www.hhs.gov/programs/social-
services/homelessness/index.html#
HUD – Homeless Information for Delaware:
http://portal.hud.gov/hudportal/HUD?src=/states/delaware/homeless
National Alliance to End Homelessness Snapshot of Homelessness:
http://www.endhomelessness.org/pages/snapshot_of_homelessness
National Coalition for Homeless Veterans: http://nchv.org/
Homebase for Housing: Housing Type Definitions:
http://homebaseforhousing.org/Education/Definitions.cshtml
Library Social Worker help homeless seeking quiet refuge (San Francisco) PBS:
http://www.pbs.org/newshour/bb/library-social-worker-helps-homeless-seeking-quiet-refuge/
National Geographic: PROOF: Picture stories: California's Homeless Find a Quiet
Place (proof.nationalgeographic.com/2015/04/24/public-library-portraits-californias-homeless-
connect-in-a-quiet-place), by Fritz Hoffmann.
30. Bibliography
National Coalition for the Homeless (nationalhomeless.org/about-
homelessness).
Includes issues, reports, publications, links to other resources.
National Association for the Education of Homeless Children and
Youth (www.naehcy.org/about-naehcy/mission).
"NAEHCY is the only professional organization specifically dedicated to
meeting the educational needs of children and youth experiencing
homelessness. We provide professional development, resources, and
training support for anyone and everyone interested in supporting the
academic success of children and youth challenged by homelessness."
National Center for Homeless
Education (center.serve.org/nche/IBT/aw_video.php)
Includes a range of excellent resources on education and homelessness.
Good for public and school librarians. Their video links are excellent, too.
31. For Further Reading
"Extending Our Reach: Reducing Homelessness Through Library Engagement" is
designed to help librarians and library staff create meaningful library services for
people who are experiencing homelessness: http://www.ala.org/offices/extending-
our-reach-reducing-homelessness-through-library-engagement (American Library
Association) Online resource and downloadable pdf. Includes ALA policy on services
to people experiencing poverty and homelessness.
Byrne, Terri and Plumadore, Julian (2014). Language
Matters (mentalhealthsf.org/wp-content/uploads/2014/12/16ICHC-A1_C5-
Language-Matters.pdf). Mental Health Association of San Francisco.
Culhane, Dennis (July 11, 2010). Five myths about America's
homeless (www.washingtonpost.com/wp-
dyn/content/article/2010/07/09/AR2010070902357.html). The Washington Post.
Dunlap, Nathan, Rynell, Amy, Young, Melissa, and Warland, Chris (January
2012). Populations Experiencing Homelessness: Diverse Barriers to Employment and
How to Address Them
(http://nationalinitiatives.issuelab.org/resource/populations_experiencing_homeles
sness_diverse_barriers_to_employment_and_how_to_address_them). Working to
END Homelessness.
32. For Further Reading
Warth, Gary (December 30, 2015). Libraries pitch in with homeless
count (www.sandiegouniontribune.com/news/2015/dec/30/homeless-count-
county-libraries). The San Diego Union-Tribune.
The Conversation (2015). Libraries on the front lines of the homelessness crisis in the
United States (theconversation.com/libraries-on-the-front-lines-of-the-
homelessness-crisis-in-the-united-states-44453)
Pateman, John (June 26, 2013). Relationships: The Heart of a Community-Led Library
Service (libr.org/isc/john-pateman-relationships-the-heart-of-a-community-led-
library-service-edmonton-public-library-26-jun-2013) Information for Social Change.
WebJunction (September 26, 2011). Putting the Public Back in Public Libraries:
Community-Led Libraries OCLC
(www.webjunction.org/events/webjunction/Putting_the_Public_Back_in_Public_Libr
aries_Community-Led_Libraries.html)
National Coalition for the Homeless (n.d.). How YOU Can Help End
Homelessness (www.nationalhomeless.org/want_to_help/index.html)
Includes suggestions for anyone who wants to be part of ending homelessness.
Some suggestions could be adopted by libraries.
33. Recommended videos/audio clips
◦ A Librarian's Guide to Homelessness (www.youtube.com/watch?v=FYiEEhhrFh4)
Ryan Dowd. YouTube video (38 minutes)
◦ Bryan Dozier – A Hard Way Home (vimeo.com/90078802)
Video about homelessness and mental health; includes facts and interviews. Focuses on David Pirtle, who now works for the
National Coalition for the Homeless. (Length: 9:47)
◦ National Coalition for the Homeless (www.youtube.com/watch?v=9iV446txbfQ)
Video about their work. Includes facts about what they do, statistics about homelessness, interviews, examples of speaker's bureau
talks. This is definitely a marketing tool for NCH, but provides excellent insights and information. Text with video says: "The National
Coalition for the Homeless, founded in 1982, is a national network of people who are currently experiencing or who have
experienced homelessness, activists and advocates, community-based and faith-based service providers, and others committed to
a single mission. That mission, our common bond, is to end homelessness. We are committed to creating the systemic and
attitudinal changes necessary to prevent and end homelessness. At the same time, we work to meet the immediate needs of
people who are currently experiencing homelessness or who are at risk of doing so. We take as our first principle of practice that
people who are currently experiencing homelessness or have formerly experienced homelessness must be actively involved in all of
our work." (Length: 10:29)
◦ Faces of Homelessness II (www.nationalhomeless.org/faces/video.html)
The second in a series of videos created to introduce presentations given by members of the National Coalition for the Homeless'
Faces of Homelessness Speaker's Bureau. Provides excellent insights into lives of those experiencing homelessness. (Length: 9:42)
◦ American University
Radio (wamu.org/programs/metro_connection/15/02/20/after_years_of_homelessness_former_government_worker_struggles_t
o_maintain_identity)
A government worker talks about losing first his job and then his home. He makes some great points. For example, he didn't know
how to be homeless – where to go, who to contact; he feels like a different person being on the streets. Interviewer met him at the
public library. Very moving. (Length: 4:48)
Notas do Editor
Now that we’ve heard about national data and gained insight about Washington DC and Baltimore, here is information about what’s going on with Delaware.
Because my work centers on supporting library reference and public services, I became directly involved in finding out:
A. How widespread this was in Delaware
B. How it affected staff
And if there was a way I could help staff learn, gain resources or tools to be able to work more effectively
This presentation is a report of this journey over the last year
I then had to answer some questions for myself to combat my own misunderstanding and learning process.
Why libraries should be part of the caring community surrounding those experiencing homelessness.
I also wanted to consider the information needs of those experiencing homelessness, how they're using libraries, and some of the barriers they may be encountering as they do so.
(If time, ask “Why do you think libraries should be involved?” and “What barriers do you see?”)
I then had to answer some questions for myself to combat my own misunderstanding and learning process.
Why libraries should be part of the caring community surrounding those experiencing homelessness.
I also wanted to consider the information needs of those experiencing homelessness, how they're using libraries, and some of the barriers they may be encountering as they do so.
(If time, ask “Why do you think libraries should be involved?” and “What barriers do you see?”)
I began to be seriously involved when I had a conversation with the library director of one of our main city libraries. I was there regarding a library-related workshop we were holding in their meeting room, and said to her that I noticed that there seems to be more people hanging about, waiting to get in and staying all day. She responded saying that she used to know the names of each person, that she had gotten to know them to some degree, and it used to be around 15 or 17 patrons, mostly men. But, she said, the situation has grown so much that she can’t keep track anymore. She has no idea who they are, there are so many. When I asked how many people she meant, she said it was hard to know anymore since so many come and go, not the same faces, but it had at least doubled. It was alarming.
She went on to tell me that this was affecting some key areas of her library: staff was affected (complaints, possibly they also made assumptions), and she was in between trying to keep the library as a welcoming place while being diplomatic to her board, who seemed to be wanting her to take a stand on creating more restrictions for library use.
I learned that this story was not unique to this one library. The more I explored, the more common and widespread this was. Although it seems more prevalent in the urban libraries, it was the same story to some degree in most areas. The face of the growing problem was showing up in different ways, such as reports of more vagrancy, more people sleeping in the libraries, lacking hygiene, using the bathrooms for bathing and washing, and the parallel increase of drug traffic and use in the libraries aand immediate communities.
It's easy to get caught up in the common stereotypes and shorthand language that is used for those who don't have a permanent place to live. This approach can be misleading and can make it difficult to look beyond housing status to see a library patron who has specific needs. For example, if you do an Internet search for the term "homeless," you easily find images like this:
There aren’t as many positive images of people who are experiencing homelessness. But viewing more positive images can really help us begin to see things a bit differently.
You can see that people experiencing homelessness are divided nto different categories: sheltered (staying with various friends/family, in transitional or emergency shelters) and unsheltered (exposed to the elements, living in the open somewhere). They have also broken it down by type of person: individuals, families, and so on. Chronic homelessness is a particular category for individuals who are experiencing homelessness and have a disabling condition, which can be either mental or physical.
On a Single Night in January 2015 • 564,708 people were homeless in the United States. • Nearly 7 in 10 (69%) people experiencing homelessness were staying in sheltered locations, and 31 percent were unsheltered. • Nearly two-thirds of people experiencing homelessness (64% or 358,422 people) were individuals. Of those individuals, 205,616 were staying in emergency shelters or transitional housing programs and 152,806 were counted in unsheltered locations. • The remaining 36 percent, or 206,286 people, were people in homeless families with children. Most (185,824 people) were sheltered, while only 20,462 people in families with children were counted in unsheltered locations such as under bridges, in cars, or in abandoned buildings.
Now let’s turn to Delaware as an example. I wanted to find out about what Delaware had already been doing on various levels: state government, Division of Health and Social Services, community programs, and if libraries had something in place, in partnership with agencies or on their own. I began to notice that there were two types of programs happening – one that addressed an immediate need, almost out of a crisis situation such as patrons’ and library staff complaints regarding how the library’s bathroom was being used as a birdbath (washing up). The other addressed the long-term, more broad approach to solving a wide-spread issue, such as the lack of affordable housing.
Delaware’s Ten Year Plan’s guiding principles; like a good mission statement, it provides a grounding focus.
Let’s quickly look at the highlights of what has been happening on the state level.
The HEARTH Act sets a vision that no person should experience homelessness for longer than 30 days and puts emphasis on creating a system that prevents persons from becoming homeless and moves persons experiencing homelessness into permanent housing as quickly as we can with a connection to wraparound services. In 2010, the first federal strategic plan to prevent and end homelessness, Opening Doors, was created by the U.S. Interagency Council on Homelessness.
Now a little about Delaware from the Census, to keep things in perspective. There are close to 900,00 residents, and three counties.
With the exception of a core of households who are homeless for long periods of time, there is a tremendous fluidity of people moving into and out of homelessness – some for the first time, some repeatedly over time. Has this increased? Reporting can be tricky since the definitions for who is considered homeless conflict.
Let’s drill down into some local stats from my hometown of Newark, through my personal experience:
In my community, the number of people who are coming to what we call “Code Purple nights” is steadily increasing. Code Purple is called when the temperature falls below a designated temperature – for some areas, it can be below 32 degrees; for others the marker is 10 degrees. Wind chill is another factor. See http://www.hpcdelaware.org/news/detail/code-purple-shelters-how-to-help-our-homeless-neighbors-as-they-contend-wit
http://www.delaware211.org/newsdetail.php?did=120 (2-1-1)
And
http://www.delawareonline.com/story/news/local/2016/02/12/dangerous-cold-temperatures-open-code-purple-shelters/80289822/
Despite the negative reactions that some libraries may turn to in order to try to deal with the rising number of people who in or near a housing crisis – and with this, the rising issues that seem to ride the same tide: drug abuse, situations in which those with mental illness are involved, crime/vagrancy – libraries are working to add positive elements in collaboration with community agencies and schools. The bottom two, the Kindness Corner and Lazarus Rising programs are fairly new. I’ll briefly describe them.
The team consisted of the community partner’s director and supervisor from the Mental Health Association of Southeastern PA, the library director and lead staff person who was also involved with ILEAD, job center coordinator for the county, and me.
The A.C.E. Peer Center’s mission:
http://www.acepeercenter.org/about-us/
http://www.mhasp.org/services/the-ace-peer-resource-center.html
The A.C.E. Peer Center’s mission:
http://www.acepeercenter.org/about-us/
The library director also seems very pleased with this program and has been talking about it to other libraries in her county.
Another program recently sprang up through our networking is a program targeting people who are in crisis and are in need of finding jobs, but have no computers, Internet, etc. Libraries have much of these resources set up, such as through what was formally called our Job Centers, and are still going strong with helping anyone with resumes, careers, job seeking, applications, etc. Assistance can mean the need to work one-on-one with someone a few times to get that application and cover letter in. The founder, Matt Rojas, and his colleagues are students at UD.
They provide services provide to low-income, homeless members of our community. Their non-profit recruits student volunteers, trains them in many of the “soft” job skills, and works with area shelters and other non-profits to help prepare homeless Delawareans to get a job… making this a natural fit for partnering with libraries. Lazarus Rising sprang up out of a grad student’s interest in helping our community. It now extends to other college/university campuses. Library staff are often very busy, so if there is a way to provide excellent, trained help that you can count on, it works for everyone.
From the ten-year plan – obviously there is still work to be done. We are behind schedule – this was a bit idealistic. But the goals remain and work continues.
From http://www.destatehousing.com/FormsAndInformation/Publications/plan_end_homeless.pdf
What’s next for Delaware – and really, for everywhere?
It really comes down to what you and your library can do. You’re learning some ideas and takeaways from today. Here are a few ideas, and I’ll elaborate on one about collaboration, because that is really the key.
When we work with partners who are already invested in a positive outcome, we can move beyond the helpless feeling that this is too big, that this issue is too hard, too complex and vast.
One exciting way is to read and learn about Collective Impact. This is a way to more effectively collaborate with community partners. Here is the link to the Stanford University’s article about it. There are qualified trainers and leaders in this already helping non-profits learn to think outside the box about how to find common denominators of issues, who we can work with, and how we can make the partnership last.
Much of the following bibliography and recommended reading comes from an extensive source provided with permission by - Julie Ann Winklestein“Library Services for Patrons Experiencing Homelessness”, an online InfoPeople Course (Feb-March 2016)