E-government consists of government services provided online through websites and transactions completed electronically. It ranges from basic informational websites to more advanced services that allow financial transactions and two-way communication between governments and citizens. E-government aims to improve access to services, increase government accountability, and transform how services are delivered to better meet citizen needs. It develops through phases from an emerging informational presence to a networked presence with integrated online interactions across government agencies and constituents.
Reinventing Government in the Information Age
II.People’s Participation, Consensus Building, and Transparency through ICTs: Issues and Challenges for Governance in the Philippines
III. Shaping Organization Form Communication, Connection and Community
IV. ICTs and Employment: the Problem of Job Quality
e-Government represents the use of information and communication technologies by government agencies to provide services to citizens and businesses. It aims to improve access to government information and services, make government more efficient and effective, and enhance relationships between citizens and government. Key aspects of e-government include improving internal government processes, connecting citizens, and promoting economic development through electronic public services.
This document discusses e-government in Kenya, including definitions of e-government, its various segments and models, rationale for implementing e-government in Kenya, sample e-government projects already in place, and prospective applications. It outlines the benefits of e-government such as improved efficiency and service delivery. It also discusses Kenya's institutional arrangements for e-government and examples of non-internet e-government technologies. Lastly, it notes some risks of implementing e-government.
E-governance involves using information and communication technologies to improve government services, increase transparency, and encourage citizen participation. It originated in the 1970s in India and other countries. There have been five stages of e-governance development: information, interaction, transaction, transformation, and institutionalization. The Philippines has worked to develop e-governance since the 1970s by establishing organizations and passing laws, but UN assessments show it still has progress to make compared to other Southeast Asian nations in online services, infrastructure, and citizen participation.
The document provides an overview of e-governance including:
1. Definitions of e-governance, its components, types of interactions, and benefits.
2. Challenges specific to implementing e-governance in India such as lack of integrated services, population size, and multiple languages.
3. The relevance of e-governance to India in providing transparent, citizen-centric, and efficient governance. National initiatives have included computerizing customs documentation.
This document discusses the concept of e-governance and its implementation in India. E-governance refers to the use of information and communication technologies by government agencies to improve access to services and information for citizens. It aims to increase transparency, efficiency and convenience. The document outlines stages of e-governance development and types of interactions like G2G, G2C, G2B. Recent Indian initiatives to promote e-governance include Direct Cash Transfer, Aadhaar Enabled Payment System, Digital India Program, and E-Kranti scheme to expand internet access in rural areas. The overall goal is to transform public services and make government more accessible through digital technologies.
E-governance in the Philippines refers to the use of information and communication technologies by government agencies to transform relationships with citizens, businesses, and other government entities to improve service delivery. In 2007, the Philippines was ranked 17th among 191 countries in terms of quality of government websites and use of ICT tools, and 4th in Asia in terms of e-government readiness. The Philippines was also ranked 15th globally on an e-participation index measuring how well government websites promote participatory decision-making.
E-governance involves using information and communication technologies to transform government processes to provide more efficient, convenient, and transparent services to citizens and businesses. It aims to improve how government functions through better policymaking, regulation, and service delivery. Key benefits include increased efficiency, cost savings, reduced corruption, and improved access to information and services for all. However, successful e-governance requires overcoming challenges like lack of processes, skills, infrastructure and resources through a holistic, systematic approach with change management, capacity building, and top-level leadership support.
Reinventing Government in the Information Age
II.People’s Participation, Consensus Building, and Transparency through ICTs: Issues and Challenges for Governance in the Philippines
III. Shaping Organization Form Communication, Connection and Community
IV. ICTs and Employment: the Problem of Job Quality
e-Government represents the use of information and communication technologies by government agencies to provide services to citizens and businesses. It aims to improve access to government information and services, make government more efficient and effective, and enhance relationships between citizens and government. Key aspects of e-government include improving internal government processes, connecting citizens, and promoting economic development through electronic public services.
This document discusses e-government in Kenya, including definitions of e-government, its various segments and models, rationale for implementing e-government in Kenya, sample e-government projects already in place, and prospective applications. It outlines the benefits of e-government such as improved efficiency and service delivery. It also discusses Kenya's institutional arrangements for e-government and examples of non-internet e-government technologies. Lastly, it notes some risks of implementing e-government.
E-governance involves using information and communication technologies to improve government services, increase transparency, and encourage citizen participation. It originated in the 1970s in India and other countries. There have been five stages of e-governance development: information, interaction, transaction, transformation, and institutionalization. The Philippines has worked to develop e-governance since the 1970s by establishing organizations and passing laws, but UN assessments show it still has progress to make compared to other Southeast Asian nations in online services, infrastructure, and citizen participation.
The document provides an overview of e-governance including:
1. Definitions of e-governance, its components, types of interactions, and benefits.
2. Challenges specific to implementing e-governance in India such as lack of integrated services, population size, and multiple languages.
3. The relevance of e-governance to India in providing transparent, citizen-centric, and efficient governance. National initiatives have included computerizing customs documentation.
This document discusses the concept of e-governance and its implementation in India. E-governance refers to the use of information and communication technologies by government agencies to improve access to services and information for citizens. It aims to increase transparency, efficiency and convenience. The document outlines stages of e-governance development and types of interactions like G2G, G2C, G2B. Recent Indian initiatives to promote e-governance include Direct Cash Transfer, Aadhaar Enabled Payment System, Digital India Program, and E-Kranti scheme to expand internet access in rural areas. The overall goal is to transform public services and make government more accessible through digital technologies.
E-governance in the Philippines refers to the use of information and communication technologies by government agencies to transform relationships with citizens, businesses, and other government entities to improve service delivery. In 2007, the Philippines was ranked 17th among 191 countries in terms of quality of government websites and use of ICT tools, and 4th in Asia in terms of e-government readiness. The Philippines was also ranked 15th globally on an e-participation index measuring how well government websites promote participatory decision-making.
E-governance involves using information and communication technologies to transform government processes to provide more efficient, convenient, and transparent services to citizens and businesses. It aims to improve how government functions through better policymaking, regulation, and service delivery. Key benefits include increased efficiency, cost savings, reduced corruption, and improved access to information and services for all. However, successful e-governance requires overcoming challenges like lack of processes, skills, infrastructure and resources through a holistic, systematic approach with change management, capacity building, and top-level leadership support.
E-governance involves using information technology to make governance more efficient, transparent and accessible. It was first introduced in the US in 1999 and has since been implemented worldwide with varying degrees of success. The top five countries for e-governance are Sweden, Denmark, Norway, the US and the Netherlands. India has also undertaken initiatives like Mission 2007 and e-Suvidha to connect villages and provide online services. E-governance can reduce costs, increase convenience and accessibility but also faces challenges from lack of infrastructure, skills and integration between government departments.
Application of Technology in Philippine GovernanceMechelle Tumanda
The document discusses the application of technology in Philippine governance. It notes that executive orders and laws require government agencies to have websites to promote e-government. This allows greater access to services for citizens and businesses. Examples given include tax payment via mobile phones. While technology benefits transparency, it also poses issues like governments not leading in tech and holding confidential data. The document defines e-government as using electronics like websites and phones to deliver public services, and notes it has internal and citizen-facing applications. Overall, technology applications are increasingly used for governance in many ways, though improvements are still needed.
This document provides an overview of e-governance concepts and case studies. It defines e-government as the practice of providing public services to citizens through electronic means like the internet, mobile devices, telephone, and mail. The document discusses models of e-government development, types of e-government services, and advantages like transparency, convenience and efficiency. It also notes challenges like ensuring reliability, privacy and addressing digital divides. Metrics for measuring e-government readiness and participation are presented, including indices from the UN. Key issues discussed include the digital divide and how to overcome barriers to access and participation.
E-governance refers to the use of information technologies by government agencies to provide services to citizens. It aims to make governance more transparent, increase citizen participation, and provide efficient public services. Key components of e-governance include technological, social, cultural, political, and service aspects. Some examples of e-governance initiatives in India include programs implemented by the customs and excise department, Indian railways, and state governments like Andhra Pradesh and Himachal Pradesh. Challenges to e-governance in India include a lack of integrated services, key personnel, and differences in languages across populations. Successful implementation of e-governance can provide better access to information, accountability, and more
E-governance refers to the use of technology by the government to improve efficiency and services for citizens. It aims to make governance smart, moral, accountable, responsive and transparent. E-governance uses information and communication technologies like the internet and mobile networks to enhance the quality and range of information and services provided to citizens in a cost-effective manner. The major benefits of e-governance include being cost-effective, increasing speed, efficiency and convenience for citizens while reducing the use of hard copies. However, there are also challenges to implementing e-governance such as budget constraints, lack of IT literacy and electricity in rural areas, as well as lack of integration between government departments and languages.
E-government aims to improve government effectiveness, efficiency, and services using information and communication technologies. However, implementing e-government in Pakistan faces several challenges including lack of ICT infrastructure, privacy/security issues, lack of qualified personnel and training, digital divide, unstable political policies, and high financial costs. A key organization working on e-government in Pakistan is the Pakistan Telecommunication Authority, which regulates telecommunications but struggles with technical, security, staffing, and political challenges to effective e-government.
The need for good governance for India’s development is widely accepted. The challenge before the Indian government is to look at ways to improve governance. One of the ways to achieve the same is through the use of Information and Communication Technology (ICT) or e-Governance, a significant enabler for the endeavor. In e-governance there are no distinct boundaries as in near future technologies like open source and cloud computing will boost the E-Governance system.
E governance and digital india by col inderjit singhInderjeet Singh
E-Governance in India, a major initiative under the ‘National e-Governance Plan’ (NeGP) of the Department of Electronics and Information Technology (DeitY), Ministry of Communications and Information Technology, Government of India, was approved in 2006 and it is the backbone of ‘Digital India’ vision.
E-Governance is about Government’s interaction with government, it’s way of conducting business with companies and delivering services to its citizens by leveraging Information and Communication Technology (ICT) enabled strategies for ensuring transparency, efficiency, and accountability in the process which is not only faster but also more personalized and can be accessed 24 hours a day, seven days a week. It also entails integrating services across different governmental agencies in order to reduce cost structures, simplify interaction and improve overall service delivery in real time.
E-governance through information and communication technologies can help drive economic growth by reducing barriers to good governance, expanding citizen participation, and strengthening democracy. It seeks to achieve efficient, transparent governance through technology optimization of services, participation, and relationships. Successful e-governance requires political will, appropriate cyber laws, business process reengineering, staff involvement, and public-private partnerships to reap benefits like access to information, reduced infrastructure needs, and allowing developing countries to leapfrog stages of development. Maharashtra's e-governance policy aims to empower citizens anytime, anywhere through connectivity and reengineering processes rather than just automating existing systems.
E-governance aims to simplify government processes for citizens, businesses, and within government using information and communication technologies. The key purposes are to promote transparency and efficiency in governance. India has implemented several e-governance initiatives and mission mode projects at the central and state level targeting sectors like banking, immigration, and municipalities. However, challenges remain around infrastructure, digital literacy, language barriers, awareness, integration between government departments, and security/privacy of citizen data. Overcoming these challenges will require improved literacy, ICT growth, effective project implementation, user-friendly interfaces, population control, and greater public awareness of e-governance services.
eGov initiatives in Nepal (with focus on local governments)Ekendra Lamsal
This document discusses electronic governance (eGov) initiatives in Nepal. It provides an overview of Nepal's eGov policies, including the eGov Master Plan (2010), Government Enterprise Architecture, and Government Interoperability Framework. It describes some current eGov technologies used in Nepal, like web portals, phones, biometrics. It also summarizes some eGov systems used at the national and local levels. Overall, it advocates for increasing ICT capacity, using ICT to improve service delivery, and addressing challenges like isolated systems and lack of interoperability. It also discusses open source software use in the government.
The document discusses the role of information and communication technologies (ICT) in promoting good governance in India. It argues that ICT, through e-governance initiatives, can make government more efficient, transparent, and accountable by automating processes, reducing errors and delays, and increasing access to information for citizens. National programs like the National e-Governance Action Plan aim to leverage ICT to improve public services and governance. Case studies of e-governance pilot projects demonstrate benefits like increased transparency, cost reductions, and improved service delivery.
The document provides an overview of e-governance and related concepts. It defines governance, e-government, e-governance and m-government. It discusses the international scenario of e-governance initiatives in countries like the US, UK and New Zealand. It then describes India's national e-governance plan, various mission mode projects including banking, income tax, passport services, and the objectives of establishing digital infrastructure in government departments and services.
This document outlines key elements to consider when developing an e-governance strategy, including vision, objectives, stakeholders, services, delivery channels, implementation approach, program management framework, funding, and performance management. The vision should be clear and reflect organizational ambitions and consensus. Objectives should add benefits for customers and the organization. Stakeholders include citizens, businesses, and government agencies. Services are categorized as informational or transactional. Delivery channels may include websites, kiosks, and call centers. The implementation approach can be big bang, phased, parallel, or pilot-based. Program management requires cross-functional teams and change management. Funding sources include consultancy, software, and infrastructure. Performance management tracks progress
This document discusses e-governance in Nepal. It begins with an introduction to e-governance and its evolution in Nepal from 1972 onwards. It then addresses the challenges of implementing e-governance in Nepal, including technical issues like privacy and security, as well as social and political issues. The document concludes by providing recommendations to address these challenges, such as ensuring computer education in schools and replacing traditional paper-based systems with web applications.
The National e-Governance Plan of Indian Government seeks to lay the foundation and provide the impetus for long-term growth of e-Governance within the country.
Electronic governance (e-governance) refers to the use of information and communication technologies by government agencies to improve information and service delivery, encourage citizen participation, and make government more transparent, accountable and effective. Key aspects of e-governance include using ICT to exchange information between government agencies, governments and citizens, and governments and businesses. The goals are to improve service delivery, transparency, citizen empowerment, government efficiency and interface with businesses. Common e-governance models involve stages of information publishing, interaction and transaction capabilities. Challenges to implementing e-governance include infrastructure, accessibility, usability, political and economic issues.
This document defines and discusses various aspects of e-governance. E-governance refers to the use of technology like the internet and mobile devices by government to improve efficiency and services for citizens, businesses, employees, and other government agencies. It discusses the different types of e-governance like G2C (government to citizen), G2B (government to business), G2E (government to employee), and G2G (government to government). Challenges to e-governance implementation include lack of clarity, security threats, localization issues, and underutilization of infrastructure. Successful e-governance can provide many benefits to India's large population across its states and territories.
Digital India is the Government of India's flagship program to transform India into a digitally empowered society and knowledge economy. It aims to ensure government services are available to citizens electronically by reducing paperwork. Key areas of focus include developing digital infrastructure as a utility, improving governance through technology, and digitally empowering citizens. The program will be implemented from 2014 to 2018 across nine pillars including broadband highways, universal access to phones, public internet access, e-governance, and information for all. It faces challenges around spectrum crunch, electronics manufacturing, labor and skills, and infrastructure but has driven initiatives like digital locker, digital life certificates, and Bharat Net to promote its vision.
This presentation contains definition, objectives, typology and models of e-governance. Besides it also depicted the present e-governance scenario in Bangladesh of different sectors such as private, banking and public sectors.
E-governance refers to the use of information and communication technologies to improve the efficiency, effectiveness, and accountability of government services and transactions. It aims to empower citizens through improved access to government information and services. The key elements of e-governance include service provision, digital identification, access channels, service provision agencies, cooperation, and communication. The stages of e-governance range from an emerging online presence to a fully networked presence that interconnects all government agencies and services. Proper management is required to implement e-governance successfully.
This document provides an overview of Dubai's smart city initiatives and strategies. It discusses the key drivers of smart cities, including rapid urbanization. It outlines Dubai's population growth and challenges of increasing urbanization. Dubai's smart city strategy focuses on six areas (smart life, transportation, society, economy, governance, environment) and relies on communication, integration and cooperation. The document also summarizes several pillars of smart cities, such as telecom, transportation, healthcare, buildings, and others. It provides examples of Dubai's initiatives in areas like telecom, where it is expanding free public Wi-Fi access.
E-governance involves using information technology to make governance more efficient, transparent and accessible. It was first introduced in the US in 1999 and has since been implemented worldwide with varying degrees of success. The top five countries for e-governance are Sweden, Denmark, Norway, the US and the Netherlands. India has also undertaken initiatives like Mission 2007 and e-Suvidha to connect villages and provide online services. E-governance can reduce costs, increase convenience and accessibility but also faces challenges from lack of infrastructure, skills and integration between government departments.
Application of Technology in Philippine GovernanceMechelle Tumanda
The document discusses the application of technology in Philippine governance. It notes that executive orders and laws require government agencies to have websites to promote e-government. This allows greater access to services for citizens and businesses. Examples given include tax payment via mobile phones. While technology benefits transparency, it also poses issues like governments not leading in tech and holding confidential data. The document defines e-government as using electronics like websites and phones to deliver public services, and notes it has internal and citizen-facing applications. Overall, technology applications are increasingly used for governance in many ways, though improvements are still needed.
This document provides an overview of e-governance concepts and case studies. It defines e-government as the practice of providing public services to citizens through electronic means like the internet, mobile devices, telephone, and mail. The document discusses models of e-government development, types of e-government services, and advantages like transparency, convenience and efficiency. It also notes challenges like ensuring reliability, privacy and addressing digital divides. Metrics for measuring e-government readiness and participation are presented, including indices from the UN. Key issues discussed include the digital divide and how to overcome barriers to access and participation.
E-governance refers to the use of information technologies by government agencies to provide services to citizens. It aims to make governance more transparent, increase citizen participation, and provide efficient public services. Key components of e-governance include technological, social, cultural, political, and service aspects. Some examples of e-governance initiatives in India include programs implemented by the customs and excise department, Indian railways, and state governments like Andhra Pradesh and Himachal Pradesh. Challenges to e-governance in India include a lack of integrated services, key personnel, and differences in languages across populations. Successful implementation of e-governance can provide better access to information, accountability, and more
E-governance refers to the use of technology by the government to improve efficiency and services for citizens. It aims to make governance smart, moral, accountable, responsive and transparent. E-governance uses information and communication technologies like the internet and mobile networks to enhance the quality and range of information and services provided to citizens in a cost-effective manner. The major benefits of e-governance include being cost-effective, increasing speed, efficiency and convenience for citizens while reducing the use of hard copies. However, there are also challenges to implementing e-governance such as budget constraints, lack of IT literacy and electricity in rural areas, as well as lack of integration between government departments and languages.
E-government aims to improve government effectiveness, efficiency, and services using information and communication technologies. However, implementing e-government in Pakistan faces several challenges including lack of ICT infrastructure, privacy/security issues, lack of qualified personnel and training, digital divide, unstable political policies, and high financial costs. A key organization working on e-government in Pakistan is the Pakistan Telecommunication Authority, which regulates telecommunications but struggles with technical, security, staffing, and political challenges to effective e-government.
The need for good governance for India’s development is widely accepted. The challenge before the Indian government is to look at ways to improve governance. One of the ways to achieve the same is through the use of Information and Communication Technology (ICT) or e-Governance, a significant enabler for the endeavor. In e-governance there are no distinct boundaries as in near future technologies like open source and cloud computing will boost the E-Governance system.
E governance and digital india by col inderjit singhInderjeet Singh
E-Governance in India, a major initiative under the ‘National e-Governance Plan’ (NeGP) of the Department of Electronics and Information Technology (DeitY), Ministry of Communications and Information Technology, Government of India, was approved in 2006 and it is the backbone of ‘Digital India’ vision.
E-Governance is about Government’s interaction with government, it’s way of conducting business with companies and delivering services to its citizens by leveraging Information and Communication Technology (ICT) enabled strategies for ensuring transparency, efficiency, and accountability in the process which is not only faster but also more personalized and can be accessed 24 hours a day, seven days a week. It also entails integrating services across different governmental agencies in order to reduce cost structures, simplify interaction and improve overall service delivery in real time.
E-governance through information and communication technologies can help drive economic growth by reducing barriers to good governance, expanding citizen participation, and strengthening democracy. It seeks to achieve efficient, transparent governance through technology optimization of services, participation, and relationships. Successful e-governance requires political will, appropriate cyber laws, business process reengineering, staff involvement, and public-private partnerships to reap benefits like access to information, reduced infrastructure needs, and allowing developing countries to leapfrog stages of development. Maharashtra's e-governance policy aims to empower citizens anytime, anywhere through connectivity and reengineering processes rather than just automating existing systems.
E-governance aims to simplify government processes for citizens, businesses, and within government using information and communication technologies. The key purposes are to promote transparency and efficiency in governance. India has implemented several e-governance initiatives and mission mode projects at the central and state level targeting sectors like banking, immigration, and municipalities. However, challenges remain around infrastructure, digital literacy, language barriers, awareness, integration between government departments, and security/privacy of citizen data. Overcoming these challenges will require improved literacy, ICT growth, effective project implementation, user-friendly interfaces, population control, and greater public awareness of e-governance services.
eGov initiatives in Nepal (with focus on local governments)Ekendra Lamsal
This document discusses electronic governance (eGov) initiatives in Nepal. It provides an overview of Nepal's eGov policies, including the eGov Master Plan (2010), Government Enterprise Architecture, and Government Interoperability Framework. It describes some current eGov technologies used in Nepal, like web portals, phones, biometrics. It also summarizes some eGov systems used at the national and local levels. Overall, it advocates for increasing ICT capacity, using ICT to improve service delivery, and addressing challenges like isolated systems and lack of interoperability. It also discusses open source software use in the government.
The document discusses the role of information and communication technologies (ICT) in promoting good governance in India. It argues that ICT, through e-governance initiatives, can make government more efficient, transparent, and accountable by automating processes, reducing errors and delays, and increasing access to information for citizens. National programs like the National e-Governance Action Plan aim to leverage ICT to improve public services and governance. Case studies of e-governance pilot projects demonstrate benefits like increased transparency, cost reductions, and improved service delivery.
The document provides an overview of e-governance and related concepts. It defines governance, e-government, e-governance and m-government. It discusses the international scenario of e-governance initiatives in countries like the US, UK and New Zealand. It then describes India's national e-governance plan, various mission mode projects including banking, income tax, passport services, and the objectives of establishing digital infrastructure in government departments and services.
This document outlines key elements to consider when developing an e-governance strategy, including vision, objectives, stakeholders, services, delivery channels, implementation approach, program management framework, funding, and performance management. The vision should be clear and reflect organizational ambitions and consensus. Objectives should add benefits for customers and the organization. Stakeholders include citizens, businesses, and government agencies. Services are categorized as informational or transactional. Delivery channels may include websites, kiosks, and call centers. The implementation approach can be big bang, phased, parallel, or pilot-based. Program management requires cross-functional teams and change management. Funding sources include consultancy, software, and infrastructure. Performance management tracks progress
This document discusses e-governance in Nepal. It begins with an introduction to e-governance and its evolution in Nepal from 1972 onwards. It then addresses the challenges of implementing e-governance in Nepal, including technical issues like privacy and security, as well as social and political issues. The document concludes by providing recommendations to address these challenges, such as ensuring computer education in schools and replacing traditional paper-based systems with web applications.
The National e-Governance Plan of Indian Government seeks to lay the foundation and provide the impetus for long-term growth of e-Governance within the country.
Electronic governance (e-governance) refers to the use of information and communication technologies by government agencies to improve information and service delivery, encourage citizen participation, and make government more transparent, accountable and effective. Key aspects of e-governance include using ICT to exchange information between government agencies, governments and citizens, and governments and businesses. The goals are to improve service delivery, transparency, citizen empowerment, government efficiency and interface with businesses. Common e-governance models involve stages of information publishing, interaction and transaction capabilities. Challenges to implementing e-governance include infrastructure, accessibility, usability, political and economic issues.
This document defines and discusses various aspects of e-governance. E-governance refers to the use of technology like the internet and mobile devices by government to improve efficiency and services for citizens, businesses, employees, and other government agencies. It discusses the different types of e-governance like G2C (government to citizen), G2B (government to business), G2E (government to employee), and G2G (government to government). Challenges to e-governance implementation include lack of clarity, security threats, localization issues, and underutilization of infrastructure. Successful e-governance can provide many benefits to India's large population across its states and territories.
Digital India is the Government of India's flagship program to transform India into a digitally empowered society and knowledge economy. It aims to ensure government services are available to citizens electronically by reducing paperwork. Key areas of focus include developing digital infrastructure as a utility, improving governance through technology, and digitally empowering citizens. The program will be implemented from 2014 to 2018 across nine pillars including broadband highways, universal access to phones, public internet access, e-governance, and information for all. It faces challenges around spectrum crunch, electronics manufacturing, labor and skills, and infrastructure but has driven initiatives like digital locker, digital life certificates, and Bharat Net to promote its vision.
This presentation contains definition, objectives, typology and models of e-governance. Besides it also depicted the present e-governance scenario in Bangladesh of different sectors such as private, banking and public sectors.
E-governance refers to the use of information and communication technologies to improve the efficiency, effectiveness, and accountability of government services and transactions. It aims to empower citizens through improved access to government information and services. The key elements of e-governance include service provision, digital identification, access channels, service provision agencies, cooperation, and communication. The stages of e-governance range from an emerging online presence to a fully networked presence that interconnects all government agencies and services. Proper management is required to implement e-governance successfully.
This document provides an overview of Dubai's smart city initiatives and strategies. It discusses the key drivers of smart cities, including rapid urbanization. It outlines Dubai's population growth and challenges of increasing urbanization. Dubai's smart city strategy focuses on six areas (smart life, transportation, society, economy, governance, environment) and relies on communication, integration and cooperation. The document also summarizes several pillars of smart cities, such as telecom, transportation, healthcare, buildings, and others. It provides examples of Dubai's initiatives in areas like telecom, where it is expanding free public Wi-Fi access.
iGov is a next generation eGovernment platform that provides transparency, accountability, and citizen engagement. It facilitates revenue management, efficient service delivery, and open data publication. iGov improves government operations through business intelligence and performance monitoring. It engages citizens through multiple access channels and case management tools. The modular platform handles all aspects of government service delivery and can be rapidly implemented.
From eGovernment to Smart Government, United Arab EmiratesUNDP India
Dubai has transformed its government through e-government and smart government initiatives. It launched an e-government program in 2000 to digitize government services. In 2009 it established the Dubai Smart Government Department to lead the next phase, adopting a hybrid centralization/decentralization model. This involved implementing over 50 shared electronic services across 40 government entities. The initiatives have improved customer satisfaction, increased operational efficiencies through cost savings and automated processes, and achieved economies of scale. Dubai now aims to become a fully connected smart government and smart city through continued digitization of services and use of smart technologies.
New technology trend opportunities and challengesSaeed Al Dhaheri
This presentation is part of another presentation titled "Roles of ICT in Real Life Scenarios" which was presented during the International Conference on Next Generation Computing & Communication Technologies 2014 in Dubai. The presentation address the opportunities and challenges of the new technology forces: Cloud, Mobile, Social Media and Information and their impact of the traditional role of the IT.
Dr. Saeed Al Dhaheri discusses smart government and smart cities. He defines smart government as using technology to improve planning, management, and operations across domains to generate public value. Smart cities use information management and technology to satisfy citizens' quality of life through services and applications. Both require a smart governance operating framework to facilitate information sharing and integration across domains. As an example, smart transport uses technologies like mobile, cloud, IoT and analytics to optimize transportation systems and improve customer experience through seamless integration of modes. The UAE has implemented several smart government apps for transportation. Vision, stakeholder cooperation, governance structure, and technology integration are key for successful smart government and smart city programs.
The UAE is a federation of seven emirates located in the Persian Gulf. It has a high GDP per capita and a growing economy focused on business, trade, tourism, and oil/gas exports. The population is around 4.8 million, with only 20% Emirati citizens and the rest expatriate workers. The government is a federation led by hereditary emir rulers, with each emirate having autonomy over local affairs. The economy has diversified beyond oil/gas but these remain important industries and the country possesses large energy reserves.
The document provides information about the United Arab Emirates, including its national anthem, introduction, climate, demographics, holidays, history, government structure, economy focused on oil/gas, tourism, aviation, agriculture including dates, media/culture, and sports like camel racing. It also shares perspectives on the UAE through the eyes of Indians living in the country.
The document provides information about the United Arab Emirates (UAE) in several areas:
- The UAE is located in the Middle East between Qatar, Saudi Arabia, Oman, and Iran. It has a hot desert climate and economy historically based on oil production.
- The government is a federation of seven emirates ruled by individual emirs and overseen by a supreme council.
- Culture incorporates Islamic traditions like conservative dress and celebration of religious holidays, with some regional customs around weddings and festivals. The main language is Arabic.
IJCER (www.ijceronline.com) International Journal of computational Engineeri...ijceronline
This document discusses a web service management system (WSMS) called WebSenior that aims to provide e-government services to senior citizens. It focuses on key components like service composition, optimization, and privacy preservation. Service composition automatically selects and integrates individual web services. Service optimization selects services and composite services to generate execution plans based on quality of service models. The paper also discusses related work and proposes that WebSenior provides an integrated framework for seamless cooperation between government agencies to deliver customized senior citizen services. It analyzes the components of WebSenior and how they contribute to providing dynamic, optimized, and private services for citizens.
E government an analysis of the present and suggestions for the futureDr. Hamdan Al-Sabri
E-Government an Analysis of the present and suggestions for the future:
E-Government, has significantly contributed to the quality governance and, more importantly, has emerged as an efficient and effective quality tool for the people.
E-governance refers to the use of information technologies like websites, mobile applications, and other digital tools to improve access to government services and information. This document discusses several key aspects of e-governance including theoretical background, issues, evolution and models.
It provides context that e-governance aims to improve efficiency, transparency and accountability in government. Theoretical discussions of e-governance date back to the 1970s, while the term emerged in the late 1990s. Issues discussed include technological challenges, funding issues, and risks like loss of privacy and accessibility concerns.
Models of e-governance outlined include broadcasting of public information, disseminating critical data to target groups, comparative
The study investigated the practices of organisations in Gulf Cooperation Council (GCC) countries with regards to G2C egovernment maturity. It reveals that e-government G2C initiatives in the surveyed countries in particular, and arguably around the world in general, are progressing slowly because of the lack of a trusted and secure medium to authenticate the identities of online users. The authors conclude that national ID schemes will play a major role in helping governments reap the benefits of e-government if the three advanced technologies of smart card, biometrics and public key infrastructure (PKI) are utilised to provide a reliable and trusted authentication medium for e-government services.
Smarter govenrment moldova's governance etransformation strategy victor bodiu...moldovaictsummit
The document outlines Moldova's governance e-transformation agenda to modernize public services through digitalization. By 2020, it aims to have electronic counterparts for all public services, implement 12 new e-services per year, and reach 50% adoption of e-services. It also plans to rationalize and integrate existing information systems. Key initiatives include developing e-services in sectors like licensing, health, and taxes. Citizens will be able to access services and authenticate digitally. An e-payment system will allow public services to be paid for online. Services will be hosted on a shared "M-Cloud" platform using cloud computing. Open government initiatives aim to increase transparency through open data and online public consultations.
Government innovation through cloud computing provides several advantages for developing countries according to the document. Key benefits include lower upfront costs than maintaining own data centers, easy scalability with increased usage, and eliminating hardware refreshes and infrastructure planning. The document discusses how cloud computing can enable efficient eGovernment services, mobility initiatives, document management, and email/collaboration for governments. However, it notes some legal issues around data sovereignty and jurisdiction need to be considered when using public clouds.
This document discusses VPN technology as a solution for securing e-government systems and services. It begins with an introduction to e-government and the importance of security and privacy. It then provides an example of Ontario, Canada implementing a VPN solution for its justice department. The document discusses VPN tunneling protocols like PPTP, L2TP, and IPsec which create secure tunnels through public networks. It also covers remote access and intranet VPN scenarios. In summary, the document examines how VPNs can securely deliver online services for e-government.
The document summarizes Moldova's e-Government transformation agenda to modernize public services and make them accessible online by 2020. Key goals include having electronic counterparts for all public services and 50% adoption of e-services. It outlines sector-specific e-services, shared e-services, and back-office projects covering areas like e-licensing, e-health insurance, and registry digitization. The initiatives aim to offer identification, authentication and payment options for online services through digital certificates, mobile authentication, and an e-payment gateway. Public services will be hosted on a shared cloud platform called M-Cloud to improve sustainability, security and reduce infrastructure costs. Open government initiatives include releasing open public data and improving transparency of expenditures
E-governance involves using technology to provide government services to citizens, businesses, and other government agencies online. It aims to make government more efficient, responsive, and transparent. The document discusses several key benefits of e-governance, including providing reliable information to citizens in a timely manner, increasing government accountability, and expanding access to services. It also outlines several types of e-governance models including services from government to citizens (G2C), between government agencies (G2G), to government employees (G2E), and to businesses (G2B). While e-governance has grown in India, challenges remain around adequate funding, lack of IT knowledge among some groups, and limited internet access
The document discusses ICT priorities and eGovernment research objectives in Bosnia and Herzegovina. It identifies the top ICT research fields and priorities for 2007-2013, including ICTs for government and eGovernment. It outlines three key eGovernment research objectives: electronic documentation and authentication, modernization of public administration via efficiency and transparency, and innovative ICTs for citizen involvement and access to services. The document also discusses challenges around institutionalization, infrastructure, electronic ID, and the need to reengineer public administration to fully realize the benefits of eGovernment.
E-business refers to businesses that operate online or use internet technologies. The most common implementation is an online storefront to reach more customers than a physical store. An e-business may also use e-procurement to acquire wholesale supplies online at lower costs. While e-business provides advantages like wider reach and lower costs, disadvantages include sector limitations for some industries like perishable food products, and high costs of implementation and maintenance of online systems and infrastructure.
The document discusses e-government, which refers to the use of digital technologies and the internet by government agencies to provide information and services to citizens, businesses, employees, and other government entities. It outlines the primary models of e-government delivery (G2C, G2B, G2E, G2G) and discusses advantages like increased transparency and convenience, as well as disadvantages such as potential lack of access or privacy issues. It also provides examples of e-government services and compares e-government initiatives in different countries.
M government - A Strategic Approach to developing mobility in e-servicesAhmed Buhazza
Taking a strategic approach to developing mobility in e-services
• Examining the criteria for decision which e-services should b e made mobile
• Prioritizing mobile application development with meaningful functionality
• Measuring uptake and creating deep engagement of mobile services and reviewing the results so far
E-government in General, and in LebanonVince Assaf
In this paper, we discussed in the first part e-government in general, an introduction to it, along with its benefit.
We introduced briefly e-government in Singapore, and the services they provide.
The second part of the paper focused on e-government in Lebanon, the setbacks the government is facing, and the future plans that need to be implemented
This document discusses electronic government (e-government) and strategies for developing e-government. It covers the goals of e-government to transform government services, current levels of e-government development, challenges faced, and examples of best practices from other countries. Specific strategies are proposed, including defining objectives and priorities, developing integrated back-office systems in parallel with public portals, and creating a roadmap for transforming government services through e-government.
Future of Citizen Engagement & Asset Management with CitySourced and Cityworksandrewkkirk
Mobile Platform as a Service for Citizens can provide a turnkey solution to extend access to a city's work reporting system through a mobile app. It allows citizens to quickly submit service requests that are routed directly to the cityworks system. The solution costs $3,600 for 3 years and requires no software installation or IT support. It offers benefits like reducing costs from fewer calls and emails being handled and improving citizen engagement through a more streamlined mobile experience.
This article provides an overview of current international e-Government practices and the role of the national identity management infrastructure program in the United Arab Emirates (UAE) in supporting e-Government development. It describes the benefits of e-Government that various governments worldwide have identified, sheds light on some recent surveys on the delivery of e-Government by some countries, highlights some examples and puts the position of the United Arab Emirates into context. It then discusses the program's use of Identity Management in the strategic initiatives, explains their purpose in the facilitation of e-Government within the United Arab Emirates and describes a general roadmap for implementation.
eGovt & Better Governance for Hong Kong (Eng)SC Leung
The document discusses recommendations for improving e-government services and addressing digital divide issues in Hong Kong. It recommends adopting a two-pronged approach of strengthening e-government implementation while addressing digital divide. Specific recommendations include creating a single e-account system for accessing multiple government services online, redesigning the government portal to be more user-centric and integrated, and enabling 24/7 government services through electronic communication. The goal is to facilitate public participation through more convenient, interactive e-government services.
This document provides an overview of simple harmonic motion and waves. It begins by defining simple harmonic motion and providing examples of objects exhibiting SHM, such as a mass attached to a spring, a ball in a bowl, and a pendulum. It then discusses damped oscillations and how friction reduces amplitude over time. Next, it introduces the topic of wave motion, distinguishing between mechanical and electromagnetic waves. It defines key wave properties and concepts. The document concludes by describing experiments that can be performed to demonstrate water and rope waves.
PPP Options for ESD Model of Local e-GovernmentMuhammad Farooq
To study the PPP (Public Private Partnership) options for ESD (Electronic Service Delivery) model of local e-government on the basis of international experience. In this paper, PPP opportunities related with e-government has been derived from different general guidelines or manuals for the private sector financing in general or conventional local government infrastructure.
A comparison between cadastre 2014 and cadastral systems of different countriesMuhammad Farooq
Land record management system is an important area for internal government management and e-government services for citizens. Its related processes and applications are dependant on the legal framework of land affairs. Many a times, land disputes are resolved using cadastre as a fundamental source of data. However, technological progress, social change, globalization, and the increasing interconnection of business relations with their legal and environmental consequences put a strain on the traditional cadastral systems. Cadastre 2014, proposed by FIG-Commission 7 of the International Federation of Surveyors, is a framework with a vision for future trends. Based on the six statements of Cadastre 2014, we compared the current cadastral systems of 41 countries with Cadastre 2014. Attempt has been made to find gap, compare and rank objectively, cadastral systems of different developing as well as developed countries.
e-Government is a very complex domain having multi-dimensional aspects. Intellectual Property Rights (IPR) and software piracy issues are directly related to e-government establishment. An analytical study between e-government readiness, education index and software piracy rate was conducted. It was found that e-government readiness was inversely proportional to software piracy rate and directly proportional to the education index.
The document describes an office automation management system (OAMS) that includes several modules. The key modules are workflow automation, HR management, calendaring and scheduling (C&S), and a mail gateway. The workflow module allows configuring business rules and processes. The HR module manages employee data and utilities. The C&S module handles calendars, scheduling, and leave tracking. The mail gateway integrates email, fax, VOIP and video conferencing. The system provides a client interface for users to access modules and a workflow engine to execute automated processes.
The document discusses court automation and electronic filing. It provides an overview of key features of court automation systems like e-filing, document management systems, case management systems, calendaring and scheduling, and evidence presentation. It then focuses on e-filing, describing it as the electronic transmission of documents to the court rather than on paper. The document compares e-filing to legacy imaging technologies, noting advantages of e-filing like lower costs, faster processing, and independence from time and distance. It also outlines factors to consider when implementing e-filing and desirable features of an ideal electronic case filing system.
Devolution of e governance among multilevel government structure v3Muhammad Farooq
Devolution is very important for the sustainability of different initiatives related to e-governance having top-down approach. Centralized verses decentralized e-government is as much debatable issue as the conventional government issue i-e centralized verses decentralized. While devolving political, administrative, and fiscal processes to the grass root level, it is important that the e-governance process model is also appropriately devolved. This paper presents a framework of devolution for e-governance by applying high level enterprise architecture principles and incorporating a decentralized business model. The proposed framework provides guidelines to prepare devolution plan for e-governance
This document outlines plans for a government web portal to facilitate communication between the Punjab Local Government Department and local governments. The portal will serve as a central online location for sharing notifications, guidelines, orders and other resources. It will allow all officers to manage their own content with minimal training. Key features will include discussion forums, polls, banners/ads, email newsletters, and a document management system. The workflow will involve officers uploading content, mass email/SMS notifications, and other stakeholders accessing and downloading resources. This is intended to modernize communication and make information easily accessible compared to the existing static website approach.
Devolution in e governance in perspective of different architecturesMuhammad Farooq
This document discusses devolution in e-governance from the perspective of different architectures, frameworks, and models. It defines types of devolution including political, fiscal, administrative, and e-governance. The research question asks how to define and frame devolution in centralized e-governance with respect to traditional forms of devolution. Theories on decentralization and enterprise architectures are discussed to support analyzing e-governance devolution. A proposed methodology involves assessing existing frameworks for explaining e-governance devolution and modifying them if needed.
Intelligent project approval cycle for local governmentMuhammad Farooq
In e-government, decision makers need support in their decision processes that may vary from simple nature to complex one. Authorities desire an intelligent workflow for their multilevel approval cycle. In this paper, we propose to use Case Base Reasoning (CBR) for the approval of small projects in public sector. CBR is an artificial intelligence technique which efficiently exploits the past experience to find solution of new problems. The CBR engine maintains a repository of past cases. On a new project approval request, the proposed inference system matches similar historical cases and suggests a solution for the new project. The proposed methodology has been evaluated on a case-base of sample projects.
Reference model for devolution in e governanceMuhammad Farooq
Centralized e-Government needs devolution similar to traditional devolutions in political, administrative and fiscal systems. Devolution in e-Governance leads towards a transformational government that provides opportunity for local governments to participate, take ownership and localize the e-services. In this paper, we present a reference model for devolution in e-Governance based on the Reference Model - Open Distributed Processing (RM-ODP). We propose a reference model for devolution in e-Government based on devolution of its major elements - enterprise, information, computational, engineering and technology viewpoints. IT and governance experts may use the proposed approach for effective achieving devolution in e-governance programs.
This document presents a framework for devolution in virtual enterprises based on the Soufflé Theory of decentralization. It applies this framework to analyze devolution in e-government by assessing the political, fiscal, and administrative maturity of three local governments (A, B, C) to determine the appropriate level of decentralized powers and responsibilities for effective e-service delivery. The degree of devolution in e-governance is found to be directly proportional to devolution across political, financial, and administrative factors.
BLOSSOMS (Blended Learning Open Source Science Or Math Studies) is an initiative to develop a huge open and free resource of conceptual videos for high school math and science levels produced and gifted by volunteer faculty members initially from MIT and beneficiaries are the educators in Jordan and Pakistan. On the other side Pakistan has heterogeneous education systems and has various implementation issues. In this paper, issues like localization, language controversy, curriculum alignment, implementation, assessment and resources have highlighted. At the end, an implementation model has proposed for the better adoption of BLOSSOMS in Pakistan.
Capability maturity model for arcon implementation for e government servicesMuhammad Farooq
A highly decentralized e-governance structure of a country may have nearly independent sub-nationals (provinces/states and local governments etc.). These sub-nationals may independent politically, financially and administratively. These liberties allow them to form an independent e-government or online services but individual efforts are costly approach and face barriers regarding integration. To avoid these issues, they may form or join collaborative network for whole e-government or for few e-services as of ARCON (A Reference model for Collaborative Networks). To join this network, sub-nationals must have some degree of readiness and maturities such as political, fiscal and administrative. In this paper, a capability maturity model has proposed to join a collaborate network for e-services.
Strategies for Effective Upskilling is a presentation by Chinwendu Peace in a Your Skill Boost Masterclass organisation by the Excellence Foundation for South Sudan on 08th and 09th June 2024 from 1 PM to 3 PM on each day.
How to Fix the Import Error in the Odoo 17Celine George
An import error occurs when a program fails to import a module or library, disrupting its execution. In languages like Python, this issue arises when the specified module cannot be found or accessed, hindering the program's functionality. Resolving import errors is crucial for maintaining smooth software operation and uninterrupted development processes.
A workshop hosted by the South African Journal of Science aimed at postgraduate students and early career researchers with little or no experience in writing and publishing journal articles.
How to Make a Field Mandatory in Odoo 17Celine George
In Odoo, making a field required can be done through both Python code and XML views. When you set the required attribute to True in Python code, it makes the field required across all views where it's used. Conversely, when you set the required attribute in XML views, it makes the field required only in the context of that particular view.
How to Setup Warehouse & Location in Odoo 17 InventoryCeline George
In this slide, we'll explore how to set up warehouses and locations in Odoo 17 Inventory. This will help us manage our stock effectively, track inventory levels, and streamline warehouse operations.
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...PECB
Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
Certified as an ISO/IEC 27001: Information Security Management Systems (ISMS) Lead Implementer, Data Protection Officer, and Cyber Risks Analyst, Denis brings a heightened focus on data security, privacy, and cyber resilience to every endeavor.
His expertise extends across a diverse spectrum of reporting, database, and web development applications, underpinned by an exceptional grasp of data storage and virtualization technologies. His proficiency in application testing, database administration, and data cleansing ensures seamless execution of complex projects.
What sets Denis apart is his comprehensive understanding of Business and Systems Analysis technologies, honed through involvement in all phases of the Software Development Lifecycle (SDLC). From meticulous requirements gathering to precise analysis, innovative design, rigorous development, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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Walmart Business+ and Spark Good for Nonprofits.pdfTechSoup
"Learn about all the ways Walmart supports nonprofit organizations.
You will hear from Liz Willett, the Head of Nonprofits, and hear about what Walmart is doing to help nonprofits, including Walmart Business and Spark Good. Walmart Business+ is a new offer for nonprofits that offers discounts and also streamlines nonprofits order and expense tracking, saving time and money.
The webinar may also give some examples on how nonprofits can best leverage Walmart Business+.
The event will cover the following::
Walmart Business + (https://business.walmart.com/plus) is a new shopping experience for nonprofits, schools, and local business customers that connects an exclusive online shopping experience to stores. Benefits include free delivery and shipping, a 'Spend Analytics” feature, special discounts, deals and tax-exempt shopping.
Special TechSoup offer for a free 180 days membership, and up to $150 in discounts on eligible orders.
Spark Good (walmart.com/sparkgood) is a charitable platform that enables nonprofits to receive donations directly from customers and associates.
Answers about how you can do more with Walmart!"
A review of the growth of the Israel Genealogy Research Association Database Collection for the last 12 months. Our collection is now passed the 3 million mark and still growing. See which archives have contributed the most. See the different types of records we have, and which years have had records added. You can also see what we have for the future.
2. What is e-government?
Information or transactions provided on-line by
local governments to citizens using the Internet
and Web sites.
The complexity of Web sites ranges from those
that merely provide information to others that
allow electronic financial transactions
Examples: India (Andhraperdesh, Bangalore),
Hong Kong, Singapore, Malaysia, Newzeland,
Australia, UK, Germany and many states of USA
3. Antivirus
Data and Web sites Firewall
Development e-government Department
Web-server
Internet / web media Router
Internet Service
Internet
Provider
Internet Service
Provider
Telecommunication
Infrastructure
User
4. Definition
Anonymous
In an Electronic Government
There is no official seal / signature
There is no paper
There is no holiday
There is no division / section
There is no boundary of cities
There is no public office
5. Basic Types of Web Pages
Static Dynamic Interactive
Pure HTM web pages depend on Input from user
Content must be altered user input changes database
with editor web pages query
Web server is simply databases but do not
transferring files upon change them
request.
Browser sends request to
Browser Browser
change a to b
Web Server
Web-Server Processes request
Web-Server Database
Database Was “A”
Is Now “B”
6. Spectrum of E-Government
Web Sites
Provides
Information Provides Offers a Offers a
Describing Forms that Means to Means to
Information Complete Service
The May be submit
Only Printed and Financial Transformations
Jurisdiction Information Transactions
And its mailed On-line online
operations
7. Phases of
e-Government Development
High
Complexity of e-Government
4 Transaction
(Mature)
3 Two-way
Interaction
Startup 2
One-way Interaction
1
Benefit
Low High
8. UN/ASPA global survey
Phase 1 - Startup
Static government information published on
the web: such as laws and rules, guidelines,
handbooks, organizations, directories, etc.
An early stage in e-government
development.
Passive / Passive Relationship: government
and its clients do not communicate on the
web.
Dr. Hongren Zhou: Global Perspectives on E-Government
Division for Public Economics and Public Administration , UNDESA
9. UN/ASPA global survey
Phase 2 – One-Way Interaction
Active/Passive relationship: government
active – users passive
To some extent, government services are
available, such as download government
forms (e.g., income tax).
Users can send e-mail to government, but
government may not necessarily response
in e-way.
Dr. Hongren Zhou: Global Perspectives on E-Government
Division for Public Economics and Public Administration , UNDESA
10. UN/ASPA global survey
Phase 3 – Two-Way Interaction
Active/Active relationship: interactions
between government and users complete
on the web.
For example, users obtain tax form on the
web, fill it in on the web, and send it back to
Revenue Authority through the web.
Government and users can communicate
each other through the web.
Dr. Hongren Zhou: Global Perspectives on E-Government
Division for Public Economics and Public Administration , UNDESA
11. UN/ASPA global survey
Phase 4 - Transactions on the Web
E-Government matures at this phase:
Complete a business transaction (e.g., tax) on the
web.
Restructuring government becomes imperative; the
ways that government operates are also changed.
E-government is not merely computerizing existing
government. Instead, it is to transform the existing
government.
Dr. Hongren Zhou: Global Perspectives on E-Government
Division for Public Economics and Public Administration , UNDESA
12. Another definition
E-government consist of four areas of
services
G2C- Government to Citizen
G2G- Government to Government
G2B- Government to Business
G2E- Government to Employee
13. G2C- Government to Citizen
All gov to citizen information should available online
News
All public-department interaction forms
On-line form submission
Transactions (payments)
Revenue collection, payment of utility bills
On-line complaints
Track & Trace System: e-citizen can trace all his own
complaints and submitted cases and can get online updated
info (case situation, any objection, rejection or approval)
Citizen Registration: Birth and marriage reg. ID Card,
Domicile, Driving License, Job matching, Land use application
14. G2G- Government to Government
Inter-Departmental Interaction
Reporting, budgeting and planning to
administrative, P&D and financial departments.
Interaction among multilevel governments
Local Governments, Provincial Governments and
Federal Government
Notices, summaries and policies for different
departments
Inspections, observations and inquires
Interaction between control offices and field offices
15. G2B- Government to Business
e-Procurements
– Tendering
– Expression Of Interest
– Request For Proposal
– Technical Evaluation
– Financial Evaluation
– Contract Awarding or Purchase Order
NOC & Licenses
– Cinema, petrol pump, etc.
Trade, Business and Industrial Policies
Guidelines for different businesses
Tax e Filing
Loaning: Application submission, inspection verification
sanctioning using case management system and track and
trace system
16. G2E- Government to Employee
All Service Matters (from joining to retirement)
– Appointment
– Joining
– Payroll
– Transfer
– Deputation
– Leave
– Allowances
– Deductions
– Promotions
– Loaning
– Qualification updation
– Expertise
– Professional courses, seminars conferences
– Inquiries
– ACRs
– Retirement
– Pension
17. Primary Goals
Successful e-government should aim to meet
three :
Improve the quality, cost, accessibility, and speed of
delivering government information and services.
Make government more accountable by increasing the
opportunity for citizen participation in the governance
process and bringing citizens closer to elected officials
and public servants.
Organize the production and distribution of public
information and services in new ways, that is, to
transform government services to meet citizens’ needs
in an automated world.
18. Key Benefits of e-gov
Less expensive
– e-Government transactions cost 65% less compared to
ordinary transactions
More convenient hours 24 X 7
Reduced travel and waiting
Benefits all customers
– No Geographical Boundaries
Reduction in bad check processing
Reduction of time to recognize money
19. Access for all
Multi Channel Mix
By Online
for home users
– Dialup Internet Connections
– Cable Internet Connections
For corporate users
– Wireless Connectivity
– Broadband Connections
– Satellite Connectivity
By Mobile Phone
– GSM, GPRS
By CDMA
Digital TV
20. Digital Divide
the gulf between those
who have ready access to computers,
Internet and mobile devices
those who don't
Due to socio-economic and/or
geographical reasons, have limited or
no access
21. Access for all
Kiosk
Service Provider Kiosk
Switch
UPS
Printer
24. e-Government and e-Governance
"Governance" is a way of describing
the links between government and its
broader environment - political, social,
administrative."
"Government's foremost job is to focus
society on achieving the public
interest"
26. m-Government
“m” means mobile
m-Government is a subset of e-government
In the case of m-government,
communication are limited to mobile and/or
wireless technologies like cellular/mobile
phones and PDAs (personal digital
assistants) connected to wireless local area
networks (LANs).
m-Government can help make public
information and government services
available "anytime, anywhere" to citizens
and officials.
27. Examples
Malaysia: citizens can verify their voting
information, such as the parliamentary and
state constituencies where they are to vote,
using SMS (short message service) and can
also get results.
California: state government has established a
Web page where citizens can register to
receive wireless PDA and cell phone
notification services for energy alerts, lottery
results, traffic updates and articles from the
Governor's press room.
28. Examples of Malta:
Notification of acknowledgements and status change of customer complaints
Notifications of court deferrals
Notifications for license-renewal to the holders of licences issued by the Trade
Department, Malta Tourism Authority, Malta Maritime Authority and Public
Transport Authority
Notification of exams results
Notification for Direct Credit Payments from the Department of Social Security
Notification via SMS by the blood bank to advise registered blood donors
when urgent needs for blood arise.
Notification via SMS to parents from their children’s school to inform them if
their children are absent from school on that day
Notifications via SMS from the public libraries to individuals who have placed
a reservation for a book
Bus schedule availability via SMS
Notification of job opportunities from ETC to individuals who have selected
specific areas of employment
Reporting incidents or relevant information to the Police Force
29. Examples
London’s Metropolitan police: security alerts sent
out;
Singaporeans can learn the results of medical
examinations;
Hong Kong government uses the system for
emergency announcements;
Norway and Sweden, people can confirm via an
SMS text message if their tax returns are accurate;
Finland Citizen can buy bus tickets.
30. Approaches of e-Government
initiatives
Bottom-Up
Lower level government (Local etc) establish eGov or any
initiative towards eGov for its own jurisdiction
Indian projects
Top Down
Top level government (Federal) establish eGov or any
initiative towards eGov for all country
USA, Brazil, NADRA
Hybrid
Mixing of above approaches
31. Proc & Cons
Top Down Approach
Can benefit from the authority Lack of departmental
of a strong central leader. ownership may thwart
significant changes.
Can encompass all
components of ICT Local initiative and innovation
development. potential is curbed.
Leads to improved utilization of Project becomes complex and
resources-shared increases chances of
infrastructure. implementation failure.
Adherence to standards
facilitates data sharing and
integration.
Donor coordination is easier
Scaling up pilots is easier
Projects can have a tighter fit
with overall development
strategy.
32. Proc & Cons
Bottom Up Approach
Departmental ownership - Quality is hinged to the
easier to reengineer and capability of the champion.
implement.
Sustainability can be hurt due
Quicker to implement. to change in leadership.
Breeds innovative uses. Data sharing is difficult.
Demonstration effect is Variable quality of design as
quicker standards is not followed.
Applications can evolve and Applications may be out of
improve quickly. tune with an accepted
Projects can benefit from development plan or direction
attention of political leadership of reform.
easier to de-bottleneck.
Flexibility in administrative
arrangements.
33. Benchmarking
UN Global E-government Readiness Report 2005
Total UN member states: 191
Online member states 179 (94%)
The objectives of the Survey are to provide a:
i) comparative assessment of the willingness and
ability of governments in the use of e-government
and ICTs as tools in the public delivery of services;
and
ii) benchmarking tool for monitoring the progress of
countries, now three years in a row, as they
progress towards higher levels of e-government
and e-participation service delivery.
34. • The web measure index
Parameters of benchmarking
5 stages of e-government evolution
Stage 1: Emerging Presence
Static information (limited & basic), online presence (official website;
inks to ministries/departments; links to regional/local government
Stage 2: Enhanced presence
provides unidirectional information: policies, laws and regulation,
reports, newsletters, and downloadable databases The user can
search for a document and there is a help feature and a site map
provided.
Stage 3: Interactive presence
online services in interactive mode downloadable forms for tax
payment, application for license renewal. Audio and video capability
is provided for relevant public information. The government officials
can be contacted via email, fax, telephone and post. The site is
updated with greater regularity to keep the information current and up
to date for the public
35. • The web measure index
Parameters of benchmarking
Stage 4: Transactional presence
two-way interaction government 2 citizen: includes options for
paying taxes; applying for ID cards, birth ertificates/passports,
license renewals etc. submit these online 24/7.
The citizens are able to pay for relevant public services, such
as motor vehicle violation, taxes through their credit, bank or
debit card.
are able to bid online for public contacts via secure links.
Stage 5: Networked presence
most sophisticated online e-government: integration of G2G,
G2C,G2B,G2E interactions. The government encourages
participatory in decision-making and is willing and able to
involve the society in a two-way open dialogue. web comment
form & online consultation
36. ii. Telecommunications infrastructure
index
Parameters of benchmarking
PC’s/1000 persons;
Internet users/1000 persons;
Telephone Lines/1000 persons;
Online population;
Mobile phones/1000 persons; and
TV’s/1000 persons.
Data for the UN Member States was taken primarily from the UN
International Telecommunication Union (ITU) and the UN
Statistics Division, supplemented by the World Bank.
37. iii. Human capital index
Parameters of benchmarking
The data for the human capital index 2005
relies on the UNDP ‘education index’ which
is a composite of the
2. adult literacy rate and the
3. combined primary, secondary and tertiary
gross enrolment ratio
with two third weight given to adult literacy
and
one third to gross enrolment ratio.
38. The E-Participation Index
assesses the quality and usefulness of
information and services provided by a
country for the purpose of engaging its
citizens in public policy making through the
use of e-government programs.
2. Increasing e-information to citizens for decision
making;
3. Enhancing e-consultation for deliberative and
participatory processes; and
4. Supporting e-decision making by increasing the
input of citizens in decision making.
39. E-participation framework
E-Information
The government websites offer information on policies and programs,
budgets, laws and regulations; and other briefs on key public interest.
Tools for dissemination of information exist for timely access and use of
public information, including web forums, email lists, newsgroups, and
chat rooms.
E-Consultation
The government website explains e-consultation mechanisms and tools.
It offers choice of public policy topics online for discussion with real time
and archived access to audio and video of public meetings. The
government encourages citizens to participate in discussions.
E-Decision-making
The government indicates it will take citizen input into decision-making.
Government provides actual feedback on the outcome of specific issues.
40. 1 United States 0.9062
2 Denmark 0.9058
E-government readiness index 2005: top 25 countries 2004 2005
3 Sweden 0.8983
4 United Kingdom 0.8777
Pakistan 122 136
5 Republic of Korea 0.8727
6 Australia 0.8679
India 86 87
7 Singapore 0.8503
8 Canada 0.8425
Sri Lanka 96 94
9 Finland 0.8231
10 Norway 0.8228
UAE 60 42
11 Germany 0.8050
12 Netherlands 0.8021
13 New Zealand 0.7987
14 Japan 0.7801
15 Iceland 0.7794
16 Austria 0.7602
17 Switzerland 0.7548
18 Belgium 0.7381
19 Estonia 0.7347
20 Ireland 0.7251
21 Malta 0.7012
22 Chile 0.6963
23 France 0.6925
24 Israel 0.6903
25 Italy 0.6794