Dynaxon provides business process outsourcing (BPO), contact center, and technology services. It focuses on customer service, experience management, and expectation management. Dynaxon aims to improve efficiency, profitability, and scale for clients through expertise in various industries, specialized technology, analytics, and commitment to client businesses. It delivers services through delivery centers in India, Philippines, and a UK office, combining onsite and work-from-home models. Dynaxon works with clients in industries like telecom, data, and lead generation across geographies including the US, UK, Australia, India, and Philippines.
This document provides an overview of Dynaxon IT Services, an ISO-certified outsourcing company. It discusses Dynaxon's focus on customer service and experience management. Dynaxon was founded in 2011 and has grown to over 250 employees across multiple locations in India and the Philippines. The document outlines Dynaxon's services such as customer support, order management, and technology services. It also discusses Dynaxon's mission, vision, values, management team, and reasons for choosing Dynaxon as an outsourcing partner.
Dynaxon is an IT services company with offices in India and the Philippines that provides outsourced customer service, back office support, and other business process outsourcing solutions. They leverage a large talent pool across locations to deliver services in areas like customer outreach, order management, lead generation, ecommerce support, and back office functions. Dynaxon aims to be a leader in the outsourcing industry through a focus on customer service excellence, strategic partnerships, scalable global delivery, and developing talent.
Hinduja Global Solutions is a business process outsourcing company that provides customer management solutions such as customer contact centers, business process outsourcing, and data analytics. They have over 35 years of experience working with global brands and have operations centers in India, Philippines, United States, Canada, Mauritius, and Colombia. Their solutions are designed to maximize customer lifetime loyalty through innovative and consultative approaches.
MAVEN BPO is a global business process outsourcing firm that provides contact center and back office solutions. It handles services like customer support, order management, financial management, and virtual assistants. MAVEN BPO aims to simplify business processes and allow clients to focus on their core business while MAVEN BPO handles administrative functions. It prides itself on its experienced workforce and customized solutions tailored to clients' specific needs.
Contact center nearshore solutions transforming the customer care landscapeAnilKumar V Telaprolu
SPi Global offers customer care services through its facility in Nicaragua. It has a skilled bilingual workforce that provides services at competitive costs while being culturally aligned with the US market. Clients can expect the same high quality performance and results as other SPi Global facilities. Nicaragua has emerged as a strong outsourcing destination due to its young educated workforce, US time zone, and modern infrastructure to support BPO services.
This document provides an overview of Radius Solutions' services. It discusses their established track record in delivering technical resource solutions and expanding into more comprehensive service solutions. The services offered include a technical bench, project resources, IMAC services, and recruitment services. It outlines their approach to quality, branding, governance, and transitioning services. The conclusions reiterate their flexible portfolio and commitment to developing their service capabilities.
Golden Gate BPO Solutions is an outsourced contact center, business process outsourcing and customer relationship management organization. We provide our outsourced services from our high quality delivery and multi-channel contact centers located in the United States, Jamaica, Dominican Republic, Belize, India and the Philippines.
Sound Telecom is a small telecommunications company that provides call center and customer service solutions. It has experienced steady growth since being founded in 1986, with 9% growth between 2008-2011 and revenues of $3.5 million in 2011. It prides itself on its flexibility, creativity, and ability to customize solutions to meet client needs, especially for clients with unpredictable call volumes or specialized requirements not addressed by larger call center providers. Sound Telecom operates three call centers with a focus on quality, training, and delivering a positive customer experience for its clients.
This document provides an overview of Dynaxon IT Services, an ISO-certified outsourcing company. It discusses Dynaxon's focus on customer service and experience management. Dynaxon was founded in 2011 and has grown to over 250 employees across multiple locations in India and the Philippines. The document outlines Dynaxon's services such as customer support, order management, and technology services. It also discusses Dynaxon's mission, vision, values, management team, and reasons for choosing Dynaxon as an outsourcing partner.
Dynaxon is an IT services company with offices in India and the Philippines that provides outsourced customer service, back office support, and other business process outsourcing solutions. They leverage a large talent pool across locations to deliver services in areas like customer outreach, order management, lead generation, ecommerce support, and back office functions. Dynaxon aims to be a leader in the outsourcing industry through a focus on customer service excellence, strategic partnerships, scalable global delivery, and developing talent.
Hinduja Global Solutions is a business process outsourcing company that provides customer management solutions such as customer contact centers, business process outsourcing, and data analytics. They have over 35 years of experience working with global brands and have operations centers in India, Philippines, United States, Canada, Mauritius, and Colombia. Their solutions are designed to maximize customer lifetime loyalty through innovative and consultative approaches.
MAVEN BPO is a global business process outsourcing firm that provides contact center and back office solutions. It handles services like customer support, order management, financial management, and virtual assistants. MAVEN BPO aims to simplify business processes and allow clients to focus on their core business while MAVEN BPO handles administrative functions. It prides itself on its experienced workforce and customized solutions tailored to clients' specific needs.
Contact center nearshore solutions transforming the customer care landscapeAnilKumar V Telaprolu
SPi Global offers customer care services through its facility in Nicaragua. It has a skilled bilingual workforce that provides services at competitive costs while being culturally aligned with the US market. Clients can expect the same high quality performance and results as other SPi Global facilities. Nicaragua has emerged as a strong outsourcing destination due to its young educated workforce, US time zone, and modern infrastructure to support BPO services.
This document provides an overview of Radius Solutions' services. It discusses their established track record in delivering technical resource solutions and expanding into more comprehensive service solutions. The services offered include a technical bench, project resources, IMAC services, and recruitment services. It outlines their approach to quality, branding, governance, and transitioning services. The conclusions reiterate their flexible portfolio and commitment to developing their service capabilities.
Golden Gate BPO Solutions is an outsourced contact center, business process outsourcing and customer relationship management organization. We provide our outsourced services from our high quality delivery and multi-channel contact centers located in the United States, Jamaica, Dominican Republic, Belize, India and the Philippines.
Sound Telecom is a small telecommunications company that provides call center and customer service solutions. It has experienced steady growth since being founded in 1986, with 9% growth between 2008-2011 and revenues of $3.5 million in 2011. It prides itself on its flexibility, creativity, and ability to customize solutions to meet client needs, especially for clients with unpredictable call volumes or specialized requirements not addressed by larger call center providers. Sound Telecom operates three call centers with a focus on quality, training, and delivering a positive customer experience for its clients.
Byan is a young research and consulting firm founded in 2013 in Cairo, Egypt. It specializes in offering strategic advisory services and research solutions to clients in various sectors such as FMCG, ICT, finance, and healthcare. Byan aims to create knowledge for clients through its research rather than just providing data. It takes a hands-on approach to consulting and uses a combination of strategic advice and implementation support. Byan's team has diverse backgrounds and experience working with multinational companies and consultancies.
This document provides an overview of Golden Gate BPO Solutions and their India partner KGiSL. It summarizes that Golden Gate is an outsourced contact center provider that delivers services through certified operating partners like KGiSL. KGiSL is based in India and has over 2000 employees, 20+ years of experience, and capabilities including contact center services, back office support, and software development. The document outlines KGiSL's facilities, strengths around customization and quality, and best practices for recruitment, training, quality assurance, operations, and technology.
One stop solution for high quality, time bound and cost effective Outsourcing Services for Data Processing, Market Research, Technical Support and Customer Support. - See more at: http://datamindgs.com
Golden Gate BPO Solutions provides global outsourced contact center solutions through certified operating partners. Their partner in the Dominican Republic, UNO, has over 760 workstations with multilingual capabilities across voice, email, chat, and other channels. UNO strives for operational excellence through practices like comprehensive training programs, quality assurance, and technology investments.
Golden Gate BPO Solutions provides global outsourced contact center solutions through certified operating partners in the Philippines. Their partner, Netcast BPO, is located in Clark Freeport Zone and has over 1,400 workstations with the capacity to scale. Netcast BPO offers multichannel customer management and business process outsourcing services, including inbound and outbound contact center support, technical support, social media support, and back office services. Golden Gate and Netcast strive for operational excellence, high quality standards, competitive pricing, and a positive company culture.
Golden Gate BPO Solutions is a global outsourced contact center provider that delivers multichannel solutions through certified operating partners like Cipher Alliance, a Miami-based contact center with over 85 workstations and capabilities including technical support, sales, and customer satisfaction. The document outlines Golden Gate and Cipher Alliance's services, capabilities, locations, human resources and operations best practices for recruiting, training, quality assurance, and technology.
Hosting Network (India) Pvt Ltd is a leading business process outsourcing company based in Hyderabad, India. They provide a range of customer service and support services including call center operations, technical helpdesk support, telemarketing, back office services, and research. Their mission is to be the partner of choice for data processing worldwide through rapid, cost-effective solutions. They aim to deliver high quality service through specialized technology, experienced human resources, and a customer-centric approach.
Management in businesses and organizations is the function that coordinates the efforts of people to accomplish goals and objectives by using available resources efficiently and effectively.
Management includes planning, organizing, staffing, leading or directing, and controlling an organization to accomplish the goal or target. Resourcing encompasses the deployment and manipulation of human resources, financial resources, technological resources, and natural resources. Management is also an academic discipline, a social science whose objective is to study social organization.
Ahead of Griffith University's Franchise Marketing Forum 2014, we look back on one of the most popular presentations from previous years. In 2012 Christine Guy, Global Marketing Manager of Fastway Couriers, shared the reasons behind her company’s award-winning brand refresh; the importance of franchisee buy-ins; the logistics of the changeover; and the results they achieved. Visit http://www.franchise.edu.au/home/shop/event/franchise-marketing-forum for more information on the 2014 event.
Altivon is a contact center solutions provider founded in 1989 and headquartered in Phoenix, AZ. It delivers solutions that enhance contact center operations, elevate the customer experience, and evolve with changing needs. Altivon handles all aspects of solution design, deployment, support, and ongoing improvement. It has over 25 years of experience and partners with leading technology companies to help clients improve customer experience.
This document provides an overview of management consulting services from Insyght Consulting to improve business performance. It summarizes their approach of delivering measurable value and savings between 10-25% for clients through industry experience across various sectors. Key services outlined include strategic procurement, organizational design, change management, business process reengineering, business analysis, IT services, and performance management. The document emphasizes their commitment to tailored solutions, knowledge transfer, and ensuring sustainability of changes.
ICT Service Desk as a Business Partner 2015 - itSMF VPaul Lahey
The document discusses making the ICT Service Desk at Brisbane City Council a visible and reliable business partner. It outlines implementing and embedding improvements by focusing on people, processes, technology, and partnerships. This includes building an improvement culture, reviewing processes, increasing service visibility, and strengthening relationships. The goal is to continuously improve customer experience and deliver more value. Progress so far includes tracking feedback and initiatives through displays and reports. Next steps involve establishing metrics and collaborating further.
Nepean is undergoing a rebranding and reorganization to better position itself for growth opportunities in the mining and infrastructure sectors. It is rebranding to NEPEAN and reorganizing into four divisions: Engineering & Innovation, Mining, Building & Infrastructure, and Transport. The rebranding involves changes to the logo, uniforms, values, and culture to represent NEPEAN's focus on innovation, specialization, dedication, and creating value for customers, employees, and other stakeholders. Employees have a key role to play in living the new brand through their actions and helping shape NEPEAN's future success, which will be measured by customer preference, financial targets, and innovation leadership.
Golden Gate BPO Solutions provides global outsourced contact center solutions through certified operating partners. One such partner, Synergy Solutions, is an outsourced contact center located in Phoenix, Arizona that offers multichannel customer support services. Synergy Solutions utilizes a combination of people, processes, and technology to provide clients with quality customer service while striving for operational excellence.
We understand the importance of delivering the basic: attention to instructions accompanied by an accurate and timely response to the problem. We provide simple yet accurate and reliable solutions to all your BPO needs.
As a strategic partner, SixEleven provides a 24/7 inbound and outbound support enterprise than can improve your company's position in today's very competitive and highly technologically involved market. We take pride in utilizing today's state of the art technologies by incorporating them in to our day to day operations, while keeping things simple and precise to achieve specific goals. We provide you with the solutions and with services that work.
Nepean is undergoing a rebranding and reorganization to better position itself for growth opportunities in the mining, infrastructure, and transport sectors in Australia. The rebranding will help Nepean leverage its capabilities, improve customer and partner perceptions, and offer employees opportunities to be part of a larger, more successful business. Nepean is reorganizing into four divisions focused on engineering, mining, building/infrastructure, and transport. The rebranding involves changes to the logo, uniforms, values, and culture to define Nepean as an innovator specialized in engineering excellence and customer success. Employees have a key role to play by living the new brand through their actions and helping shape Nepean's future.
This document provides an overview of Dynaxon IT Services, an ISO-certified outsourcing company. It discusses Dynaxon's focus on customer service and experience management. Dynaxon was founded in 2011 and has grown to over 250 employees across multiple locations in India and the Philippines. The document outlines Dynaxon's services such as customer support, order management, and technology services. It also discusses Dynaxon's mission, vision, values, management team, and reasons for choosing Dynaxon as an outsourcing partner.
Global B2B Solutions provides business process outsourcing and management services to help clients execute their strategies more effectively and efficiently. They focus on delivering integrated solutions that generate significant business value for clients in specific industry segments. Their approach involves building long-term partnerships to accelerate results for clients and improve their performance, profitability, and shareholder value. They aim to provide world-class service and solutions that exceed client expectations and requirements.
Aldiablos InfoTech provides business process outsourcing and IT enabled services such as data entry, data conversion, and medical transcription. It was started in 2010 and is based in Ahmedabad, Gujarat, India. The company aims to exceed client expectations with high quality and committed service. It has a focus on building long-term client relationships and uses a flexible business model tailored to each client's needs.
Byan is a young research and consulting firm founded in 2013 in Cairo, Egypt. It specializes in offering strategic advisory services and research solutions to clients in various sectors such as FMCG, ICT, finance, and healthcare. Byan aims to create knowledge for clients through its research rather than just providing data. It takes a hands-on approach to consulting and uses a combination of strategic advice and implementation support. Byan's team has diverse backgrounds and experience working with multinational companies and consultancies.
This document provides an overview of Golden Gate BPO Solutions and their India partner KGiSL. It summarizes that Golden Gate is an outsourced contact center provider that delivers services through certified operating partners like KGiSL. KGiSL is based in India and has over 2000 employees, 20+ years of experience, and capabilities including contact center services, back office support, and software development. The document outlines KGiSL's facilities, strengths around customization and quality, and best practices for recruitment, training, quality assurance, operations, and technology.
One stop solution for high quality, time bound and cost effective Outsourcing Services for Data Processing, Market Research, Technical Support and Customer Support. - See more at: http://datamindgs.com
Golden Gate BPO Solutions provides global outsourced contact center solutions through certified operating partners. Their partner in the Dominican Republic, UNO, has over 760 workstations with multilingual capabilities across voice, email, chat, and other channels. UNO strives for operational excellence through practices like comprehensive training programs, quality assurance, and technology investments.
Golden Gate BPO Solutions provides global outsourced contact center solutions through certified operating partners in the Philippines. Their partner, Netcast BPO, is located in Clark Freeport Zone and has over 1,400 workstations with the capacity to scale. Netcast BPO offers multichannel customer management and business process outsourcing services, including inbound and outbound contact center support, technical support, social media support, and back office services. Golden Gate and Netcast strive for operational excellence, high quality standards, competitive pricing, and a positive company culture.
Golden Gate BPO Solutions is a global outsourced contact center provider that delivers multichannel solutions through certified operating partners like Cipher Alliance, a Miami-based contact center with over 85 workstations and capabilities including technical support, sales, and customer satisfaction. The document outlines Golden Gate and Cipher Alliance's services, capabilities, locations, human resources and operations best practices for recruiting, training, quality assurance, and technology.
Hosting Network (India) Pvt Ltd is a leading business process outsourcing company based in Hyderabad, India. They provide a range of customer service and support services including call center operations, technical helpdesk support, telemarketing, back office services, and research. Their mission is to be the partner of choice for data processing worldwide through rapid, cost-effective solutions. They aim to deliver high quality service through specialized technology, experienced human resources, and a customer-centric approach.
Management in businesses and organizations is the function that coordinates the efforts of people to accomplish goals and objectives by using available resources efficiently and effectively.
Management includes planning, organizing, staffing, leading or directing, and controlling an organization to accomplish the goal or target. Resourcing encompasses the deployment and manipulation of human resources, financial resources, technological resources, and natural resources. Management is also an academic discipline, a social science whose objective is to study social organization.
Ahead of Griffith University's Franchise Marketing Forum 2014, we look back on one of the most popular presentations from previous years. In 2012 Christine Guy, Global Marketing Manager of Fastway Couriers, shared the reasons behind her company’s award-winning brand refresh; the importance of franchisee buy-ins; the logistics of the changeover; and the results they achieved. Visit http://www.franchise.edu.au/home/shop/event/franchise-marketing-forum for more information on the 2014 event.
Altivon is a contact center solutions provider founded in 1989 and headquartered in Phoenix, AZ. It delivers solutions that enhance contact center operations, elevate the customer experience, and evolve with changing needs. Altivon handles all aspects of solution design, deployment, support, and ongoing improvement. It has over 25 years of experience and partners with leading technology companies to help clients improve customer experience.
This document provides an overview of management consulting services from Insyght Consulting to improve business performance. It summarizes their approach of delivering measurable value and savings between 10-25% for clients through industry experience across various sectors. Key services outlined include strategic procurement, organizational design, change management, business process reengineering, business analysis, IT services, and performance management. The document emphasizes their commitment to tailored solutions, knowledge transfer, and ensuring sustainability of changes.
ICT Service Desk as a Business Partner 2015 - itSMF VPaul Lahey
The document discusses making the ICT Service Desk at Brisbane City Council a visible and reliable business partner. It outlines implementing and embedding improvements by focusing on people, processes, technology, and partnerships. This includes building an improvement culture, reviewing processes, increasing service visibility, and strengthening relationships. The goal is to continuously improve customer experience and deliver more value. Progress so far includes tracking feedback and initiatives through displays and reports. Next steps involve establishing metrics and collaborating further.
Nepean is undergoing a rebranding and reorganization to better position itself for growth opportunities in the mining and infrastructure sectors. It is rebranding to NEPEAN and reorganizing into four divisions: Engineering & Innovation, Mining, Building & Infrastructure, and Transport. The rebranding involves changes to the logo, uniforms, values, and culture to represent NEPEAN's focus on innovation, specialization, dedication, and creating value for customers, employees, and other stakeholders. Employees have a key role to play in living the new brand through their actions and helping shape NEPEAN's future success, which will be measured by customer preference, financial targets, and innovation leadership.
Golden Gate BPO Solutions provides global outsourced contact center solutions through certified operating partners. One such partner, Synergy Solutions, is an outsourced contact center located in Phoenix, Arizona that offers multichannel customer support services. Synergy Solutions utilizes a combination of people, processes, and technology to provide clients with quality customer service while striving for operational excellence.
We understand the importance of delivering the basic: attention to instructions accompanied by an accurate and timely response to the problem. We provide simple yet accurate and reliable solutions to all your BPO needs.
As a strategic partner, SixEleven provides a 24/7 inbound and outbound support enterprise than can improve your company's position in today's very competitive and highly technologically involved market. We take pride in utilizing today's state of the art technologies by incorporating them in to our day to day operations, while keeping things simple and precise to achieve specific goals. We provide you with the solutions and with services that work.
Nepean is undergoing a rebranding and reorganization to better position itself for growth opportunities in the mining, infrastructure, and transport sectors in Australia. The rebranding will help Nepean leverage its capabilities, improve customer and partner perceptions, and offer employees opportunities to be part of a larger, more successful business. Nepean is reorganizing into four divisions focused on engineering, mining, building/infrastructure, and transport. The rebranding involves changes to the logo, uniforms, values, and culture to define Nepean as an innovator specialized in engineering excellence and customer success. Employees have a key role to play by living the new brand through their actions and helping shape Nepean's future.
This document provides an overview of Dynaxon IT Services, an ISO-certified outsourcing company. It discusses Dynaxon's focus on customer service and experience management. Dynaxon was founded in 2011 and has grown to over 250 employees across multiple locations in India and the Philippines. The document outlines Dynaxon's services such as customer support, order management, and technology services. It also discusses Dynaxon's mission, vision, values, management team, and reasons for choosing Dynaxon as an outsourcing partner.
Global B2B Solutions provides business process outsourcing and management services to help clients execute their strategies more effectively and efficiently. They focus on delivering integrated solutions that generate significant business value for clients in specific industry segments. Their approach involves building long-term partnerships to accelerate results for clients and improve their performance, profitability, and shareholder value. They aim to provide world-class service and solutions that exceed client expectations and requirements.
Aldiablos InfoTech provides business process outsourcing and IT enabled services such as data entry, data conversion, and medical transcription. It was started in 2010 and is based in Ahmedabad, Gujarat, India. The company aims to exceed client expectations with high quality and committed service. It has a focus on building long-term client relationships and uses a flexible business model tailored to each client's needs.
SigmaIT Softwares is one of the best software development company in lucknow, we provide 360 degree software solutions in lucknow or india. SigmaIT Software announced our , india because we are dedicated to give you top class software service in lucknow, india. SIGMAIT SOFTWARE Is An ISO 9001:2015 Certified Software Development Company In Lucknow That Works In A Flexible Environment For Best Software Development Service In Lucknow Process, Adjusting As Per Our Customer's Requirements. Quality Work Is A Prerequisite For Every Task We Undertake At Sigma Software As We Consider That "Every Day Counts". And Why Not; We Know That Good Jobs Always Bring New Clients.
VRX Outsourcing is a leading world supplier of enterprise business solutions and IT/Telecom company that focuses on extremely qualitative, innovative integrated e-business solutions, timely delivered and efficient services. Our competencies exist providing custom created business solutions to world customers and determination a rank of specific tasks on application development.
We have a passionate development team with wonderful vary of skills, deep vertical industries experience and excellence in advanced technologies. By wise mix of business analysis and management with latest technology, VRX Outsourcing styles and develops custom created software and online applications. We’ve a broad vary of technology services that deliver real business results.
VRX Outsourcing includes a huge business for outsourcing, all IT/Telecom services and many more from India. Our main preference is to achieve your trust through our commitment and integrity, extending most prices to you and pains to exceed your expectations.
Envoy Facility Management Services is a Sri Lankan BPO company that offers end-to-end business solutions including facilities management, accounting, payroll, HR, legal, and call center services. It works with clients from various countries to help them establish operations in Sri Lanka at a lower cost compared to other locations. Envoy aims to be a flexible and reliable partner through its customizable solutions and track record of delivering high quality services over the past decade.
At Lightwell, we develop and implement technology solutions that answer critical business challenges.
Since 1998, our experienced team has helped hundreds of companies across North America and Western Europe achieve their business and technology visions.
Our services and solutions provide organizations increased clarity and actionable insights that enable cost reductions, increase customer satisfaction, and accelerate growth. And we do this with unrivaled service expertise and innovative applications, tailored to our clients’ needs.
At Lightwell, we develop and implement technology solutions that answer critical business challenges.
Since 1998, our experienced team has helped hundreds of companies across North America and Western Europe achieve their business and technology visions.
Our services and solutions provide organizations increased clarity and actionable insights that enable cost reductions, increase customer satisfaction, and accelerate growth. And we do this with unrivaled service expertise and innovative applications, tailored to our clients’ needs.
Netforte is a consulting firm that provides business, operational, and IT services to help clients work more efficiently and solve problems. It aims to deliver exceptional customer service above its competitors. The presentation discusses Netforte's vision, history of growth since 2006, strategy of focusing on customer outcomes, services in business consulting, IT, and training, social agenda, and future plans to expand offerings and thought leadership. It promotes Netforte's ability to help clients achieve service excellence and solve challenges of customer satisfaction, employee engagement, and consistent results delivery.
Incluxiv is an outsourcing company based in Tayabas, Quezon, Philippines that provides front and back-office outsourcing solutions for startups and small to medium businesses. It was founded in 2017 and aims to provide excellent client services through a talented pool of staff. Outsourcing to Incluxiv provides benefits like reduced costs, increased efficiency, and access to skilled resources. Incluxiv's services include telesales, marketing, website development, and customer service. It implements a thorough transition and training process to ensure staff are prepared to meet client needs.
Chris Merriman - Building a Sustainable Innovation Culture in Globally Disper...MarkLeeson
This document outlines Unisys' efforts to build a sustainable innovation culture across its globally dispersed teams. It discusses establishing core values of focusing on clients, integrity, collaboration, respect for individuals, and proactivity. These values were developed by a core team, socialized internally and validated by top clients. Unisys is using tools like an Applied Innovation Community on social media to engage employees, share best practices and success stories. Early signs are positive but more work is needed to fully align policies, systems and other initiatives with the new culture. The goal is to unleash the potential of employees to continuously deliver enhanced value and innovation for clients.
Marconix is an Indian company that provides innovative sales and marketing solutions through outsourcing services. It has over 500 clients worldwide, 800+ years of combined sales experience, and helps businesses generate over $1 billion in sales annually. Marconix's core services include sales outsourcing, backoffice support, partner/channel management, and digital media management. The company aims to help businesses grow through effective business services and provide value to society.
Marconix is an outsourced business development company that offers complete flexibility to your business, whilst help you with additional manpower and skills you need to help accelerate your growth.
Oceans Fay is a global IT services company based in Jabalpur, India that provides software solutions, business process outsourcing (BPO), and knowledge process outsourcing (KPO) services. It aims to transform businesses and exceed customer expectations through high-quality and cost-effective solutions. Oceans Fay was established in 2015 and offers services such as software development, BPO support, and project development for international clients.
Angle Bread is an IT solutions provider that works with global clients across industries. It encourages staff and partners to contribute positively to their communities. Angle Bread's core services include web and mobile app development. Its mission is to help companies succeed and drive innovation by meeting business objectives. Angle Bread prides itself on quickly adapting to technological changes and leveraging new technologies cost-effectively for clients. It aims for excellence through continuous improvement of processes, skills, and capabilities.
AV Infotech Services is an IT services and outsourcing company based in New Delhi, India that was founded in 2011. It provides services such as data entry, web design, software development, and back office support. The company aims to establish affordable technical and higher education programs across India. It has grown from 10 employees to over 100 and serves clients through flexible business models. The company's mission is to deliver excellent customer experiences and its vision is to become a globally respected IT outsourcing provider.
DigitalScaler is a passionate expert team that has profound expertise in orchestrating and embedding customer experience, digital & agile maturity at large scale. We help organisations attain the definitive strategic differentiator: being the number one customer experience provider. With our holistic transformation approach, we create scalability and velocity capabilities that equal digital native companies.
The Call BPO is a US-based, global provider of outsourcing solutions and proprietary technology to small and medium-sized businesses. They offer a range of BPO solutions including contact center/call center services, software development, and IT management. Their mission is to deliver high-quality, customized outsourcing services globally. They have experience in industries like telemarketing, customer support, data processing, and market research.
This document provides information about CYLSYS, a software development company. It offers application development, backend programming, ecommerce solutions, and maintenance for various industries. CYLSYS follows a process to generate returns for customers by reducing costs and time to market. It has over 35 skilled professionals, is a Microsoft Certified Partner, and serves global clients. The company aims to integrate innovative technology, user-friendly interfaces, and cost-effective information systems for customers.
Semelhante a Dynaxon IT Services Pvt. Ltd. Corporate Profile (20)
Biomass Briquettes A Sustainable Solution for Energy and Waste Management..pptxECOSTAN Biofuel Pvt Ltd
Biomass briquettes are an innovative and environmentally beneficial alternative to traditional fossil fuels, providing a long-term solution for energy production and waste management. These compact, high-energy density briquettes are made from organic materials such as agricultural wastes, wood chips, and other biomass waste, and are intended to reduce environmental effect while satisfying energy demands efficiently.
Best Web Development Frameworks in 2024growthgrids
Best Web Development Frameworks: In 2024, the landscape of web development frameworks is diverse, with different frameworks excelling in various aspects such as 1. React, 2. Jquery, 3. MySQL, and 4. ASP.NET. With a strategic blend of manual testing and cutting-edge automated tools, we guarantee a flawless user experience. Partner with Growth Grids and elevate your software quality to new heights.
Contact Us :-
Email: [business@growthgrids.com]
Phone: [+91-9773356002]
Website : https://growthgrids.com
How Can I Apply in India (2024) for a US B1/B2 Visa Renewal?usaisofficial
Are your US visas current? Though it will soon expire, I’m not sure what to do. We will assist you in getting a fresh US visa and being protected. The procedures and conditions for renewing a US B1/B2 visa can grab your attention. This blog article will cover everything you need to know regarding the US B1/B2 visa renewal in India in 2024. Alternatively, do you have to show up for an interview? Right now, the US B1/B2 visa waiting period in India is what?
Top 10 Proven Ways for Optimizing a WordPress Website for SEO.pptxe-Definers Technology
Designing a WordPress website for SEO involves a combination of technical optimization, content strategy, and user experience considerations. Some of the leading WordPress developers of the best web design company in Delhi are here with some useful ways –
https://www.edtech.in/services/website-designing-development-company-delhi.htm
Electrical Testing Lab Services in Dubai.pdfsandeepmetsuae
An electrical testing lab in Dubai plays a crucial role in ensuring the safety and efficiency of electrical systems across various industries. Equipped with state-of-the-art technology and staffed by experienced professionals, these labs conduct comprehensive tests on electrical components, systems, and installations.
3 Examples of new capital gains taxes in CanadaLakshay Gandhi
Stay informed about capital gains taxes in Canada with our detailed guide featuring three illustrative examples. Learn what capital gains taxes are and how they work, including how much you pay based on federal and provincial rates. Understand the combined tax rates to see your overall tax liability. Examine specific scenarios with capital gains of $500k and $1M, both before and after recent tax changes. These examples highlight the impact of new regulations and help you navigate your tax obligations effectively. Optimize your financial planning with these essential insights!
💼 Dive into the intricacies of capital gains taxes in Canada with this insightful video! Learn through three detailed examples how these taxes work and how recent changes might impact you.
❓ What are capital gains taxes? Understand the basics of capital gains taxes and why they matter for your investments.
💸 How much taxes do I pay? Discover how the amount of tax you owe is calculated based on your capital gains.
📊 Federal tax rates: Explore the federal tax rates applicable to capital gains in Canada.
🏢 Provincial tax rates: Learn about the varying provincial tax rates and how they affect your overall tax bill.
⚖️ Combined tax rates: See how federal and provincial tax rates combine to determine your total tax obligation.
💵 Example 1 – Capital gains $500k: Examine a scenario where $500,000 in capital gains is taxed.
💰 Example 2 – Capital gains of $1M before the changes: Understand how a $1 million capital gain was taxed before recent changes.
🆕 Example 3 – Capital gains of $1M after the changes: Analyze the tax implications for a $1 million capital gain after the latest tax reforms.
🎉 Conclusion: Summarize the key points and takeaways to help you navigate capital gains taxes effectively.
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How Long Does Vinyl Siding Last and What Impacts Its Life Expectancy?Alexa Bale
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3. Introduction
Customer Service, Customer Experience Management and Customer Expectation Management
are fundamental to every business. However, many global organizations – big, medium and
small struggle to achieve the efficiencies that would enable them to outmatch industry leaders
and competitors since they are unable to perform personalized marketing strategies, targeted
offers, and products based on customer behaviour and attributes.
At Dynaxon, we understand that Customer Service, Customer Experience Management and
Customer Expectation Management are:
• Not simply a byproduct of having customers. It is the
• Cornerstone of retention, loyalty, and long-term revenue growth.
Our customer service outsourcing solutions:
• Delivers higher efficiency and lower cost by applying our long heritage of business solution
• We commit and strive to make the contact center operation more effective.
• Tandem effectiveness and efficiency of Resource, Quality and Operational Management
yielding higher and optimum productivity.
• Informed and intelligent strategy and decision making with the use of analytics and social
media to drive smarter customer interactions, and increased customer satisfaction
• Using state of the art and most updated technology as a primary platform to all business
transactions.
4. About Us
Dynaxon provides transformational BPO, Contact Center and Technology service solutions that
drive efficiency, profitability and scale in complex. Our industry expertise, specialized
technology, advanced analytics and passionate commitment to our clients businesses enable
us to rapidly implement solutions for continual process improvement, cost control and
superior customer interactions.
• We dive deep into our clients operations to provide actionable insights and visibility across
process gaps.
• We focus and strive for long-term customer relationships, increased operating margins and
new opportunities for revenue growth.
• Inspite of growth in size and services offerings we are always guided by the core
component contained in Our Mission to provide measurable, predictable and sustainable
results for our clients.
• We are dedicated to enhancing customer productivity by providing superior services and
coordinating support efforts with other production groups with a spirit of ownership
• Our service solutions is delivered through our service delivery sites in Philippines and India
combining both brick and mortar and work from home models that drive efficiency,
effectiveness, profitability and scale in complex with mitigated redundancy and business
continuity capabilities through a global delivery model.
5. History
Dynaxon was founded in the early 2011 with a humble back ground and has rapidly grown into
a diversified company with a staff strength of over 150 employees spread across multiple
locations with 2 delivery centers in India, 1 delivery center in Philippines and a satellite office
in United Kingdom. As our brand name suggests literally Dynaxon – Dynamic Action, today we
are well recognized brand in call center industry carved and attained through ethical business
practices and customer service orientation and maintains positions of leadership among the
outsourcing companies in its segment thus creating a niche whereby dynamic actions and
ideas is the way to go about our business.
Dynaxon is an ISO 9001:2008 certified company for Quality Management System and ISO
27001 for Information Security Management duly certified and accredited by United
Ackreditering Services Ltd., (UASL).
The growth of Dynaxon has been engineered by the spirit of the individuals who across levels
have kept ahead of the rest and are pioneers in the industry and have regularly stood up to the
challenges that our businesses throw at them. We have a team of highly motivated and
competent professionals that propel us to deliver the best possible business solutions and
services to our clients.
6. What we do
Dynaxon is an emerging BPO building a “Dynamic Network” with clients and its customers. We
focus on applying creative but proven methods and tools in our processes to enable our clients
to achieve an edge over their competitors. Initiated by Dynamic business leaders and
supported by a team of master and like-minded professionals, With Dynaxon IT Services you
will be able to:
• Better plan and execute your new products and services with added value added services.
• Drive orders to cash more rapidly and accurately with no compromise on the quality of
transaction or service.
• Build a stronger customer base.
• Link all your disparate systems, vendors and locations together to drive a fast, efficient and
accurate service operation. You will gain a critical insight into your various customer
contact experiences cut both operating costs and capital expenditures, and enable a
process of continuous learning and improvement that will drive better and better
outcomes both in terms of customer satisfaction and financial results.
At Dynaxon we live our Mission, Vision and Core Values every day, at every department &
function and every level and role in the company. These principles are used as an active guide
for our decisions from the top down and our results for our clients are the evidence of their
successful integration into our operations.
7. Focus and Core Competencies
• Customer Outreach: Appointment setting and Customer Relationship Management
lifecycle - from customer targeting and segmentation to customer acquisition leading on to
continued engagement resulting in superior retention.
• Virtual Office: Dedicated teams managing and handling core basic desk tasks like phone
answering, email answering, appointment scheduling, social media content management,
document processing etc. to relieve customers’ core team to focus on more complex in
house tasks thereby increasing productivity and reducing costs on core basic desk tasks.
• Lead Generation: Focus on B2B as well as B2C, tele prospecting, lead nurturing and survey
based lead generations.
• Multi Channel Support: Customer order/support Helpdesk through voice, email, chat and
social media channels, Enquiries, Financial transactions, E-Commerce Support, Shipping
and Logistics coordination
• Sales through Service: Using the value of service channel to generate sales through upsell
and cross sell.
• Back Office Support: Data entry, Indexing, Invoice Entry, Appointment rescheduling, Email
Management
• Technology Services: Software Solutions, Web Solutions, Application Development,
Maintenance and Support, Off shore Development, Payment Gateway and API Integration.
8. Mission and Vision
Mission:
Our mission is to drive measurable, predictable and proven methodologies in client services
and customer experience management.
Vision:
Our vision is to become ‘THE’ standard by which market leaders measure their practices and
methodologies.
We create new ideas that enable us to provide industry-leading solutions through people,
process and our dynamic network. We:
• Deliver dynamic, innovative and competitive services.
• Demonstrate creative and dynamic thinking.
• Create and implement dynamic changes.
9. Core Values
Integrity and Transparency:
We demonstrate the highest level of ethics and transparency in everything we do through
open, honest communication with our clients, partners, and each other. We
• Conduct ourselves with the highest standards of ethics, personally and corporately.
• Deal honestly in all of our relationships.
• Treat our clients, partners, and each other with respect.
Service Excellence:
We provide the highest levels of service by understanding our clients requirements, being
focused and disciplined, and working with a sense of urgency. We
• Focus on our customers’ growth.
• Develop and implement dynamic solutions.
• Simplify, document, forecast, and report in order to improve upon all of our processes.
10. Core Values
Results Oriented:
We deliver orders and services aligned with our customers’ goals by being systematic, process
oriented and quality driven. We
• Add value in everything we do with our clients, partners, and each other.
• Define and measure ourselves against client-focused requirements.
• Turn data into intelligence and strategies through meaningful analysis to make informed
decisions.
11. Why Dynaxon
SCALE AND GLOBAL DELIVERY FOOTPRINT
• We customize the scale of the engagement according to client needs. Our delivery
excellence, based on a robust global delivery capability, offers strategic sourcing options –
brick and mortal as well as work from home solutions for mitigated redundancy and
effective business continuity capabilities.
• Our optimal mix of delivery locations between India and Philippines with similar cultural
familiarity, enhanced linguistic and integrated domain knowledge, and contact center skills
help enhance process efficiency, communication and customer experience.
CENTER OF EXCELLENCE
Dynaxon’s Center of Excellence model, combined with a large suite of proprietary and third-
party technology solutions, with an additional focus on analytics and automation, helps
improve customer lifetime value.
PARTNERSHIP ORIENTATION
We embrace the client’s culture and offer complete transparency in the relationship along with
a robust governance model. We operate across the world providing ‘One Service Standard’.
This ensures that our client always has access to our best practices, knowledge base and assets
across different geographies.
12. Management Team
Since the inception of Dynaxon from a humble and small background, the company has experienced
exponential growth due to team of professionals involved across all levels. This is also majorly been possible
due to the success being engineered by a group of success driven, technology oriented, customer centric and
motivated professionals. These architects of Dynaxon’s success comprises of highly skilled and experienced
veterans who are pioneers of the outsourcing industry with over 50 plus person years of senior management
experience.
Mahendra Singh (Board Member & Managing Director)
Mahendra Singh founded AMDG Ltd. in November 2009. A graduate in humanities, Mr. Singh has an
experience of 14 years in the ITes and BPO industry. His extensive work experience includes holding
various positions in HSBC Ltd., Fusion BPO and a Web Development company that includes business
planning, finance, vendor management and operations.
Dipendra Pradhan (Board Member & Chief Executive Officer)
Dipendra Pradhan is an experienced leader and business strategist in Outsourcing Industry, Contact
Centers and Information Technology Services with 20 plus years of experience in BPO & Contact Center
Operations and Team Management, Quality and Compliance, Management Information System,
Human Resource and Talent Acquisition, Sales and Business Development with new customer
acquisition, strategic business and client relationship management, budgeting and risk assessment
including revenue generation assessing short and long term profit and loss. Having experience in
acquiring/developing, operating and managing various Lines of Business ranging from pre sales to post
sales support, he has developed a niche in the industry by delivering highest standards of support at
various roles and levels. Mr. Pradhan is a one stop solution to almost any and every BPO’s micro and
macro business functions of account and customer relationship management. Over his career Mr.
Pradhan has also earned recognition with brands like HSBC and Fusion BPO for his diversified analytical
and strategic approach to business and service delivery.
13. Management Team
Sanjeev Sukumaran (Board Member & Principal Advisor)
A Mechanical engineer with Post Graduation in Marine Engineering, Management and Applied
Psychology and PhD in HRM/Management, Sajeev is an internationally experienced leader and
Management Consultant with close to two decades of experience in strategic management
consultancy, business advisory, sales and business development, client relationship management
and team management. He has developed his rich experience by delivering significant value to
internal and external clients across Financial Services, computer software, higher education,
commodities and shipping sectors. He has also worked at highest levels in Fortune 500 companies
including his last assignment in Thomson Reuters, UK.
His key strengths include areas in Business Strategy and has been key to various start ups
including Dynaxon in software technology, e-commerce, education, Big Data to scale to newer
heights and secure Series A and B fundings. He is a proven expert in implementation of shared
services, Lean Consulting, Post Merger Integration, optimizing Operating Model, Risk & Change
Management, Transformation Program Management, setting up large business, consulting and
integration services. He has strong communication skills and is exceptionally good at building
effective working relationships with CXO levels and with colleagues across international cultures
globally.
He is also Guest Lecturer/Visiting Faculty at various leading Management colleges. Member of
Academic Council of leading Engineering & Management colleges. Coach and motivational
speaker in many leading organisations and trusted advisor to for start ups and new business.
Mentor to 10,000 startup and new business, and member of technical council at Chambers of
Commerce and consultant to governing body of Hockey Karnataka.
14. Management Team
Apu Nandy (General Manager – Support Functions & Client Services)
Apu has served in the company since its inception. A Masters Degree holder in
Humanities from Jadavpur University, for the last 12 years his background has
consistently demonstrated project management skills including customer
relationship management and keen understanding of software applications and
CRM databases with brands like HSBC Ltd., Wipro Ltd., Fusion BPO etc. Currently his
main responsibilities include direct involvement in account management and
management of complete Support Functions with Dynaxon.
Rohit Upadhya (Assistant Vice President, Operations)
Rohit is a senior executive fusing technology and industry background with
Customer Service expertise to drive time-to-market cost savings, operational
improvements and sustainable growth. He has earned his degree in commerce from
the University of Calcutta. Rohit has experienced continuous growth and
progressive experience in Sales, Marketing, Customer Service and Operations over
his tenure of 10 years in the industry that includes brands such as HSBC Ltd., Wipro
Ltd. and many more.
15. Management Team
Deependra Shekhawat (Head of Department – HR and Finance & Accounts)
Deependra has over 12 years of experience across financial services, teaching and
outsourcing industries. He is a part of the pilot team at Dynaxon and has been at
Dynaxon since inception. A science graduate from University of Kolkata, he has also
completed Bachelors of Education from North Bengal University. With an avid
experience in various backgrounds, Deependra has been the fulcrum of Dynaxon’s
Human Resources and Finance teams, creating new avenues and focus on talent
acquisition and retention as well as multi tasking the same with internal Finance
and Accounts management.
Melody ChhakChhuak (Head of Department – Quality Control)
Melody has over 10 years of experience and has been involved extensively in
Quality control roles for various projects in companies including Fusion BPO, SAPS
XL Technologies etc. With in depth understanding of Quality Control measures and
standards Melody with her team enables Dynaxon to consistently deliver high
quality deliverables. As HOD – Quality Control, she ensures that the right balance
between quality and quantity is always maintained.
16. • Customer Outreach: Appointment setting
& Pre sales activities including customer
acquisitions and sales
• Virtual Office: Virtual office with phone
answering, email answering, appointment
scheduling, social media content
management, document processing etc.
• Lead Generation: Focus on B2B as well as
B2C, Tele prospecting, Lead nurturing
• Multi Channel Support : Customer
order/support Helpdesk through voice,
email, chat and social media channels,
Enquiries, Financial transactions, Upselling
Shipping and Logistics coordination
• Back office Support : Data entry, Indexing,
Invoice Entry, Appointment rescheduling,
Email Management
Provide visibility, information,
planning and outsourced
operations support(BPO) to supply
chain organizations using
technology enabled solutions. We
also provide diverse technology
solutions thereby providing a
complete package.
• Software company, or
• A general consulting company, or
• We do not own or operate physical
network assets like technicians,
logistical networks etc.
Our Focus: Customer Delight What We Do
What We Are Not
What We Do
17. Selected Client List
Founded back in 1998, DLG changed direct marketing with Consumer Lifestyles – the UK’s first telephone
lifestyle survey. PDV drives data acquisition with high quality and responsive leads. Fuelled by the quality and
commitment , DLG and PDV continue to strive for excellence in multi-channel direct marketing.
Smart Utilities are a part of a Sales and Marketing Group that has been in operation for over 5 years. Smart
Utilities, based in West Melbourne is a utility/insurance/telephony comparison and switching service, offering
this service at absolutely no cost to the customers.
Rebelle is a hair fashion company. Rebelle clip-in hair extensions, hair jewelry, and accessories help you design
creative, beautiful, trendsetting hairstyles that are in tune with your individuality, lifestyle and fashion. At
TrueRebelle.com you can explore your style persona through our one minute style quiz and be presented with
many ways to get that head turning look.
The NoPap Sleep Company offers products to help address an important daily life issue. It is our platform
to provide education and awareness of Positional Sleep Therapy and Positional Sleep Support. NoPap
encourages all consumers to research positional sleep therapy independently and then offer solutions.
18. Philippines (Manila)
India (Kolkata)
Satellite Office United Kingdom (London)
Current capacity for 250 people, building
capacity for 200 more
State of the art IT / Infrastructure
Operations
Processes
Technology/Optimization
Thought Leadership
Industries: 3rd Party Service
Providers, Telecom, Data & Lead
Generation
Size : SMEs
Geographies : USA, UK, Australia,
India & Philippines. Capability to
deliver services globally based on
requirement
Industry practitioners
Operations management professionals
Data/analytics experts
Technology experts
Subject Matter experts
Domain expertise across multiple
processes/industries/Lines of Business
Horizontal BPO experts
Global Operations Focused On Service
Strong Client Base Expertise
Business Overview
20. Service Offerings – BPO & Call Center Services
•Customer Satisfaction Survey & Feedback
•Lead Generation & Appointment Setting
•3rd Party Verification Calls
Outbound Voice Support
•Data Validation & Verification
•Customer Services & Help Desk Support
•Tier 1, Tier 2 & Tier 3 Technical Support
•Seasonal Call Spikes & Overflow call traffic handling
•After Office Hours Services
• Complaint, Query and Customer Retention
Inbound Voice Support
• Receptionist and Phone Answering Services
• Email answering
• Appointment scheduling
• Social Media and Digital Content Management
• Online document processing
Virtual Office
•Telesales
•Inbound Sales, Cross Sell & Up Sell
•Promotional Offers & Sales
Sales & Customer Acquisition
•Email Append
•Data Entry and Form Processing
•Live chat
•Order processing, Order Taking and Returns Processing
•Billing and E-Mail Support
Non Voice Support
21. Service Offerings – IT and Technology Services
•Application/Software Development, Maintenance & Support
•MIS and CRM Solutions & Support
•Payment Gateway & API Integration
Application & Software
•Website Development
•Web Multimedia
•Intranet Development
•Digital and Web and promotions
•Web Hosting
• E-Commerce
Web & Digital
• Service Identifying & link building
• Keyword search
• Competitive analysis & solutions
• Onsite optimization
• Social Media and Digital marketing
SEO Services
•Software Manual testing
•Software Automated testing
Quality Assurance & Testing
•Logos, Brochures & Product Catalouge
•Advertisements
•Corporate profile presentations
•Brand building and promotion
Graphics & Multimedia
22. Global Delivery Experience & Footprint
UK
TELECOM
SURVEYS
UTILITIES
TIMESHARE
AUSTRALIA
UTILITIES
SURVEYS
TELECOM
CANADA
EDUCATIONAL
PROGRAMMES
DATA
VALIDATION
INDIA
LOGISTICS
NGO
COLLECTION
CENTRE
SOFTWARE
OUTBOUND
INBOUND
AND
OUTBOUND
NON VOICE
SERVICES
23. Voice Services – Experience & Footprint
•Tele persuasion services
B2B and B2C Outbound
•Customer Satisfaction, Lifestyle and Opinion Polls
Surveys
•Data Validation, Appending and Appointment Fixing
Lead Generation
•Value Added Services and Plan Change
Up selling
•Billing Disputes, Payments and soft collection calls to defaulters
Billing and Collections
•In conjunction with outlets to set up new contracts
Channel Support
•Quick turnaround of the Verification process resulting on faster activation of account
Post Sales Services
•Manage Queries and Complaints, Service change Requests, Delivery enquiries, Billing related
concerns , Support & Enquiries, Order related issues
Customer Care
•Managing customers who want to cancel existing contracts and renewal of contracts of
existing customers
Customer Retention and Contract Renewal
26. Abundant Talent - India
Current population of ~1.13Bn; 28% urban
residents; ~65% literacy rate
How Young is India?
Approx 65% < 35 years(738MM people)
Approx 50% <25 years (568MM people)
Vast network of academic institutions
17,000 colleges
20 central universities
217 state universities
106 Deemed to universities
13 Institutes of National importance
Proposed additions: 30 central universities,
8 new IITs, 7 IIMs and 5 new Indian Institutes
of Science
3.5+ million graduate university every year
including 400,000+ engineers
27. Abundant Talent - Philippines
Current population of ~100 Million; ~95.6%
literacy rate with 95.1% for males and 96.1% for
females
Functional Literacy Rate?
86.45% overall
86.45% for males
88.7% for females
Education and academic background
Spending accounts from national budget is
16.11%
2180 Higher Education Institutions
607 Public Higher Education Institutions
1573 Private Higher Education Institutions
199 foreign schools with study programs
6 Year elementary and 4 Year high school
education is mandatory.
Philippines being ruled by Spanish and
Americans ensures a culture which is a
combination of East and West and the same
reflects in the spoken communication skills.
28. Leveraging the Rich Talent Pool - Eastern India
Institutions of Learning
BENGAL
IIM, Calcutta /IIT, Kharagpur
Calcutta University / Jadavpur
University
Indian Statistical Institute, Kolkata
Presidency & St. Xavier's (Ranked
best in the Country)
Indian Institute of Science
Dhirubhai Ambani Institute of
Communication & Information
Technology
St. Paul's School, Darjeeling
(Ranked best in Country)
Ramakrishna Mission Vidyamandir
Belur Math, Howrah
ORISSA
University College of Engineering,
Burla Orissa
Institute of Technical Education &
Research, SOA University,
Bhubaneshwar
Xavier Institute of Management,
Bhubaneswar
West Bengal - HDI for state ranking
8th in India and 6th amongst all states
in terms of literacy rate
State has 67 Engineering, 481
Degree, 16 Medical Colleges
Strong Analytics & IT domain
expertise from the country’s finest
centers of learning – Indian Institute
of Technology, Indian Institute of
Management, Indian Statistical
Institute
West Bengal’s strategic geographical
location
Drawing ~400 million people
from neighboring states of Bihar,
Chhattisgarh, Jharkhand,
Orissa, Mizoram, Nagaland
Plus ~2000+ colleges (private &
government affiliated) in
surrounding states; some of the
highest literacy rates
Enjoys close proximity with countries
like Bhutan & Nepal
Institutions of Learning
ASSAM
Assam Engineering College
National Institute Of
Technology
Tezpur (Central) University
Vivekananda College of
Education
MANIPUR
Government College Of
Technology
PUNE
Symbiosis Society's College of
Arts & Commerce, Pune
Symbiosis Institute of
Telecom Management (SITM),
Pune
Symbiosis Institute of
Operation Management
(SIOM), Nasik
Symbioses Centre for
Information Technology
(SCIT), Pune
29. Be the Employer of Choice – Everywhere we operate
Doubling % of referrals - a great place to join
Achieve the lowest attrition rate for BPOs & KPOs (<5% vs industry average of 30%)
Employee Satisfaction – be known as the place to grow
Equal opportunity employer
Open door policy
Deliver consistently on customer expectations
Deliver on time, competent talent
Build domain expertise and integrated career paths that map to customer needs
Ensure Compliance & Controllership
Drive controllership in HR practices – use SAS 70 as guiding principles
Ensure compliance to all statutory & regulatory requirements
Human Resources – Key Priorities
31. Talent Pool and Hiring Approach
Gender Ratio
Male : Female 2:1
Management Breakdown
Designation Percentage
Junior Level Management 59.68%
Mid Level Management 25.81%
Senior Management 14.52%
Age Profile
Sl. No Age Group Percentage
1 Below 25 31.57%
2 25-45 64.71%
3 Above 45 3.73%
Educational Qualification
Category Percentage
Graduate 95.88%
Post Graduate & PHD 4.12%
Tenure
Tenure Percentage
Below 1year 19.61%
1-3 years 44.73%
4 years plus
35.69%
Average Channel Distribution for Manpower Sourcing
Recruitment Channel Percentage
Advertisement 1.11%
Consultant 8.52%
Referral 15.56%
Rejoinee 23.33%
Walk in 51.48%
32. Talent Acquisition - Hiring Process
Induction
Process
Joining
Pre Joining formalities
& Background check
process
Testing and Evaluation
Short listing of Candidates
Competency Mapping
Sourcing Strategy – Generate Candidates
Receipt of Manpower requisition from
Operations
Analysis of Positions and Requirements
Internal Database | Placement Consultants |
Referrals | Walk Ins | Rejoinees
Pre Screening (Phone/Web/CVs)
Short listing
Telephonic Interview | Group Discussion
Written Test | Personal Interview
Post Evaluation Feedback from
Stakeholders(Operations, Training, Quality etc)
Alumni Management
Database of old employees with reasons for leaving & skills
set maintained actively
Periodic communication with alumni to assess change
in personal/professional status
E-mail communication / News letter circulated to alumni to
keep them updated with business growth and happenings in
Dynaxon;
Alumni invited to the annual Dynaxon get-together
Annual Interview Conversion Percentage
Channel Conversion
Walk In's 9.00%
Referral 15.33%
Consultants 10.55%
Rejoinees 136.96%
Advertisement 100.00%
33. Career Path
Trainee
Junior TSE/CSE
TSE/CSE
Sr. TSE/CSE
Process Specialist Assistant Team Leader
Process Consultant
Sr. Process Specialist
Sr. Process Consultant
Subject Matter Expert
Sr. Subject Matter Expert
Project Expert
Project Champion
Assistant Manager
Team Leader
Manager
Sr. Manager
AVP
VP
Sr. VP/Director
SUBJECTMATTEREXPERTS
LEADERSHIPTEAM
Management Trainee Program
Practical Experience in Managing Teams
Build Leadership Competencies
Knowledge Trainee Program
Building Subject Matter Expertise
Business rotations & on-the-job experience
34. Learning & Development - Training Types
New Hire
BPO Industry
Overview
Soft Skills
Voice &
Accent
Cross Culture
Process
Client
Industry
Overview
Product /
Process
Training
OJT
Buddying
Mock
Sessions
Refresher
Monitor &
Review
Identify
Shortcomings
Content
Customization
Training
Delivery
Evaluation
TNA
ADDRESS
DELIVERY
EVALUATION
TRAINING EFFECTIVENESS
EVALUATION
EVALUATION
Survey
Assessment
Transfer
Impact
Did trainees like it ?
Did trainees Learn ?
Are they using it ?
Did it matter ?
A Build vs Buy decision is
made before hiring the new
manpower.
Only after successful
completion of the OJT and
clearing the written
assessment a new hire is
sent LIVE on calls.
35. Learning & Development – Training Process
ProcessTraining Need
Analysis
• Understand
training
requirements
Training
Objectives
• Set goals
Training Delivery
• Training
Techniques
Training
Evaluation
• Measure
learning &
results
New Hire Training
BPO Industry
Overview
Cross Cultural
Orientation
Service, Sales &
Customer
Satisfaction
Voice & Accent
(Neutral)
Importance & Success of
Voice & Data BPO
Industry
Understanding western
culture
Service & Sales
Orientation to US/UK/
Australian Customer
Target role specific
communication of words,
phrases & sentences
Classroom Session /
Interactive sessions
Group Discussions /
Lectures / Culture
Quiz
Activities / Real life cases
& stimulation exercise/
Role Plays
Audio Video / Accent
Training / Voice
Recording & Reviews
Written Assessment
Certification &
Transition to
Operations : 95% &
above Inducted to
the Process
Retraining : 85-
94.99%
Below 85% -
Referred to back
HRD
37. Retention
Stimulating Work
• Continuous Education Programs – Enabling domain expertise and depth creation
• Job Rotation & Internal Job Promotions
• Flexibility : Flexi Shifts
• Building communities of Practice / SME Forum
Leadership & Culture
• Open Door : All the way to the top
• Fun “Hip” place to be
• Buddy program
Rewards & Recognition
•Strong Incentive Policy : Monthly disbursement
• Client Specific monthly / quarterly rewards
• Annual Rewards recognising the top 10%.
42. Quality Assurance – What we do ?
• Identification of business processes
that fail to meet the targets and
users expectations and analyze the
reason thereof
• Identification of opportunities for
CCEs to improve their performance
including specific training needs
IDENTIFICATION
• The benchmark set for internal
quality SLA is always more than
specified client SLA
IMPLEMENT
• Frequent monitoring & counseling
of the CCEs helps to control
individual and process
performance
CONTROL
44. 43
Share best practices
Improve customer satisfaction
Improve motivation
Company-wide Strategy / Goal
Training Objectives
Increase productivity and quality of work
•Independent monitoring by Training Team
•Working with the Quality team to improve quality for stagnant agents
•Regular Training Workshops to keep the CCE up to date with the process
46. The Technology Sphere
Two delivery centers in India and one in Philippines, fully secured and State of Art facilities - allow us to seamlessly
meet our business and clients’ requirements for both brick and mortar and work from home agents for mitigated
redundancy and effective business continuity capabilities.