the process of exchanging information and ideas, both verbally and non-verbally between one person or group and another person or group witihin an organization. It includes e-mails, videoconferencing, text messages, notes, calls, etc. will set how your target audience will accept what you are trying to say. You do not have to sound tough, demanding, or condescending in your discourse especially in sensitive subjects or issues.

1. Andres, Ma.Francois Therese
Arrogancia, Jersey Jemila
Daquioag, Stephanie Vernel
Tica, Kurt Ryan

3. -is the process of exchanging information and ideas,
both verbally and non-verbally between one person or
group and another person or group witihin an
organization. It includes e-mails, videoconferencing,
text messages, notes, calls, etc.

4. messages distributed by
electronic means from
one computer user to one
or more recipients via a
network.
E-MAIL VIDEO CONFERENCING
a technology that allow
users in different locations
to hold face-to-face
meetings without having to
move to a single location
together.

5. an electronic
communication
sent and received
by mobile phone.
TEXT MESSAGES NOTES CALLS
a short informal
letter or written
messages.
an instance of
speaking on the
phones or attempting
to contact someone
by phone.

7. a.) Am I writing to create a record, to request/
provide information, or to persuade?
b.) What am I trying to say?
•

8. a.) Who will read what I have written?
b.) What are their job titles and/or areas of
responsibility?
c.)What do they already know about the specific
situation?
d.) Why do they need this information?
e.) What do I want them to do as a result of receiving it?
f.) What factors might inffluence their response?

9. A.) UPWARD COMMUNICATION
-from your position to an audience above you in the
job hierarchy.
e.g. A response to a letter from your manager.
A.) BLATERAL COMMUNICATION
-between you and an audience within your level of
hierarchy.
e.g. A phone call to/from a co-worker you are collaborating
with.

10. A.) DOWNWARD COMMUNICATION
-from your position to an audience below you in the
job hierarchy.
e.g. An oral reminder to a trainee.
A.) OUTWARD COMMUNICATION
-between you and a company that you do business with or
an audience outside your workplace.
e.g. A letter of inquiry addressed to a supplier regarding a
delivery to your office.

11. -it will set how your target
audience will accept what you are
trying to say. You do not have to
sound tough, demanding, or
condescending in your discourse
especially in sensitive subjects or
issues.

12. • SUPPRESSION OF INFORMATION.
• FALSIFICATION OR FABRICATION.
• OVERSTATEMENT OF UNDERSTATEMENT.
• SELECTIVE MISQUOTING.
• SUBJECTIVE WORDING.
• CONFLICT OF INTEREST.
• WITHHOLDING INFORMATION.
• PLAGIARISM.