The document outlines Tony Reyes' skills and experience as a rigger and set up artist, including creating user-friendly character rigs, meeting deadlines, and promoting teamwork. It emphasizes his strengths in customer service, attention to detail, coaching others, and remaining calm under pressure. The document also highlights Reyes' dedication to self-growth, overcoming challenges, and achieving goals that benefit both himself and his company.
Robin successfully helped their protégés become certified through ModernGuild. The protégés reported having positive coaching experiences with Robin and found the career advice and exercises provided to be very useful. Robin received high ratings from ModernGuild for their effectiveness as a career coach, timely reporting, communication skills, technology competence, and implementation of program learnings.
This document provides information about Gustaaf Vocking and his expertise in increasing influence and image. It outlines his educational background which includes degrees in econometrics, business information science, and an executive MBA. It also lists his experience as an entrepreneur, management coach/consultant/trainer focusing on leadership, communications, and brain skills. Recommended reading on influence and persuasion is provided. Contact information is given for questions.
This document outlines a training curriculum that includes a program introduction, presentation skills workshops, development job aids, a national peer trainer program with instructor-led events and e-learnings, optional eBook courses, and Microsoft skills courses in Outlook, PowerPoint and Excel at beginner, intermediate and advanced levels. The curriculum aims to provide retail representatives with presentation, communication, time management, and career development skills through a variety of workshops, webinars and online learning modules.
The document provides information about the Ontario Colleges' Marketing Competition (OCMC) that will take place from November 16-18, 2017 in Ottawa. It will involve 250 students from 13 colleges competing in various case study and non-case study marketing events. Students must apply by April 10th and participate in tryouts on April 26th to be selected for their college team. If selected, participants will train for 3 hours per week in the fall semester and attend the competition in Ottawa in November.
Yvette Redmond is a multi-site retail manager with a record of success in meeting retail, service, and performance objectives. She prides herself on her strong work ethic, passion, creativity, and ability to motivate teams. As a manager, she focuses on recruiting and developing talent while leading by example. Her experience spans various roles in luxury retail management, where she has consistently exceeded targets for sales and improved operational metrics like inventory accuracy.
Improve Your Entrepreneurial Skills With Diploma in BusinessShaona Williams
Many ask the question whether diploma in business management education is necessary. Since, in the modern world there is sufficient resources to learn business tricks, one can expect to learn crucial management skills, business practices and knowledge.
The document outlines Tony Reyes' skills and experience as a rigger and set up artist, including creating user-friendly character rigs, meeting deadlines, and promoting teamwork. It emphasizes his strengths in customer service, attention to detail, coaching others, and remaining calm under pressure. The document also highlights Reyes' dedication to self-growth, overcoming challenges, and achieving goals that benefit both himself and his company.
Robin successfully helped their protégés become certified through ModernGuild. The protégés reported having positive coaching experiences with Robin and found the career advice and exercises provided to be very useful. Robin received high ratings from ModernGuild for their effectiveness as a career coach, timely reporting, communication skills, technology competence, and implementation of program learnings.
This document provides information about Gustaaf Vocking and his expertise in increasing influence and image. It outlines his educational background which includes degrees in econometrics, business information science, and an executive MBA. It also lists his experience as an entrepreneur, management coach/consultant/trainer focusing on leadership, communications, and brain skills. Recommended reading on influence and persuasion is provided. Contact information is given for questions.
This document outlines a training curriculum that includes a program introduction, presentation skills workshops, development job aids, a national peer trainer program with instructor-led events and e-learnings, optional eBook courses, and Microsoft skills courses in Outlook, PowerPoint and Excel at beginner, intermediate and advanced levels. The curriculum aims to provide retail representatives with presentation, communication, time management, and career development skills through a variety of workshops, webinars and online learning modules.
The document provides information about the Ontario Colleges' Marketing Competition (OCMC) that will take place from November 16-18, 2017 in Ottawa. It will involve 250 students from 13 colleges competing in various case study and non-case study marketing events. Students must apply by April 10th and participate in tryouts on April 26th to be selected for their college team. If selected, participants will train for 3 hours per week in the fall semester and attend the competition in Ottawa in November.
Yvette Redmond is a multi-site retail manager with a record of success in meeting retail, service, and performance objectives. She prides herself on her strong work ethic, passion, creativity, and ability to motivate teams. As a manager, she focuses on recruiting and developing talent while leading by example. Her experience spans various roles in luxury retail management, where she has consistently exceeded targets for sales and improved operational metrics like inventory accuracy.
Improve Your Entrepreneurial Skills With Diploma in BusinessShaona Williams
Many ask the question whether diploma in business management education is necessary. Since, in the modern world there is sufficient resources to learn business tricks, one can expect to learn crucial management skills, business practices and knowledge.
The document outlines the services provided by Future Marketing, a digital marketing agency founded by Jon and Zoe Allen. They help entrepreneurs implement effective digital marketing strategies. Their 5-step process assesses the current marketing, creates a strategy, generates leads, converts leads to clients, and optimizes results. Their proposal includes website improvements, landing pages, ad and email campaigns, and social media management to generate qualified leads within 6 weeks.
Presentation for the Eleven VC in Bulgaria portfolio on Setting up and Scaling yoru Sales Machine.
Topics Covered
Building, Training and Personal Development of your Sales Team
Sales as an Energy Exchange
Defining your ICP - Verticals and Personas
Marketing, the flywheel and Inbound vs Outbound
Prospecting, Referrals, LinkedIn
Sales Process
Value Based Conversation
Qualification Criteria
Selling with a Story and the power of Introverts
International Expansion
This document provides information on quality and customer satisfaction for a sales training session. It defines quality as meeting customer requirements. It discusses the roles and mindset of top sales performers, including being ambitious and committed. It also addresses barriers to performance like poor prospecting and provides solutions. The document emphasizes being accountable for results and improving quality through attitude. It discusses measuring performance against standards. Finally, it covers understanding different customer types and how to deal with each to improve sales quality.
The Radical Sales Shift - The Leaders & Lessons 1-5 - Part 3The Mezzanine Group
The Mezzanine Group's founder, Lisa Shepherd, shares insight into her book, The Radical Sales Shift. This is the third in a five part series. Part three explores the leaders in B2B marketing and the first five lessons on how to use marketing to grow sales in B2B companies.
Are you a future graduate with a passion for marketing and interested in a job as marketing consultant? Then take a look at our THoM Welcome brochure for all details about our recruiting process! - The House of Marketing
The course “Consultant Behaviour” was offered to Master’s students following the Master in Management from ESCP Business School as part of the specialization “Consulting dynamics and practices”. It aims at providing, through a transversal approach, a deep knowledge of the Consulting practice and the different aspects of the consulting work.
The last session concludes the course with the behavioural aspects of the consultant profession including the posture a consultant should take depending on its company, the importance of ethics and a few tips on time management.
The Mezzanine Group's founder, Lisa Shepherd, shares insight into her book, The Radical Sales Shift. This is the fourth in a five part series. Part four explores lessons 6-12 from her book.
www.SalesTrainingMiddleEast.com as the name says, is an exclusive website dedicated to the Selling Profession exclusively in the region of UAE, Qatar, Oman, KSA, Bahrain, Kuwait & rest of Middle East
The House of Marketing aims to accelerate profitable revenue growth for its clients through impactful marketing. It recruits passionate marketers and provides them with an inspiring environment to develop their full potential. Consultants work individually or in teams on client projects across various industries. Junior consultants benefit from a 2-year training program including coaching, mentoring, and developing both marketing and technical skills. The House of Marketing rewards high performance with a competitive salary and benefits package.
The House of Marketing aims to accelerate profitable revenue growth for its clients through impactful marketing. It recruits passionate marketers and provides an inspiring environment and training program to help them develop their full potential. Consultants work individually or in teams on client projects across various industries. The House of Marketing offers career development opportunities from Junior Consultant to Partner over several years, with coaching and training throughout.
Message-Market Fit VWO Workshop by Daphne tidemanVWO
Imagine your communications as the powerhouse driving your business forward. Sure, sales are vital, but beneath the surface lie treasures that money can't buy: reputation, repeat customers, and unwavering loyalty.
In this powerpack session, Daphne Tideman, a seasoned growth leader, will be delving into the artistry of elevating your conversion rates through straightforward copy tests, even if crafting compelling prose isn't your forte. Together, you'll unravel the intricacies of forging deep connections with your audience, testing casual clicks and turning them into loyal customers.
The Mezzanine Group's founder, Lisa Shepherd, shares insight into her book, The Radical Sales Shift. This is the last in a five part series. Part five explores lessons 13-20 in her book.
Corporate Training : Sales & Customer Relation Mastery seriesAngela Hua Eng Bong
Sales and Customer Relation Mastery training series, covering area of retail sales environment, personalised and long term customer account management, customer relation and experiences.
First magazine with some fabulous entrepreneurs. I think it is important to shine the light on those making an impact.The dream is to have 100 top entrepreneurs in the magazine. COULD YOU BE ONE OF THEM?
Paul Eldridge is seeking a new role and has over 20 years of experience in retail management and customer service roles. He has a proven track record of exceeding sales targets and delivering excellent customer service. His most recent role was as a Customer Service Leader/Retail Manager for World Duty Free where he was responsible for managing a team and ensuring outstanding customer service.
Jutaan orang menerjemahkan dengan DeepL setiap hari.
Populer: Jepang ke Inggris, Inggris ke Indonesia dan Indonesia ke Inggris.
Bahasa lainnya:BulgariaCekoDenmarkJermanYunaniInggrisSpanyolEstoniaFinlandiaPrancisHongariaItaliaJepangKoreaLituaniaLatviaNorwegiaBelandaPolandiaPortugisRomaniaRusiaSlowakiaSloveniaSwediaTurkiUkrainaMandarinArab
Jutaan orang menerjemahkan dengan DeepL setiap hari.
Populer: Jepang ke Inggris, Inggris ke Indonesia dan Indonesia ke Inggris.
Bahasa lainnya:BulgariaCekoDenmarkJermanYunaniInggrisSpanyolEstoniaFinlandiaPrancisHongariaItaliaJepangKoreaLituaniaLatviaNorwegiaBelandaPolandiaPortugisRomaniaRusiaSlowakiaSloveniaSwediaTurkiUkrainaMandarinArab
Jutaan orang menerjemahkan dengan DeepL setiap hari.
Populer: Jepang ke Inggris, Inggris ke Indonesia dan Indonesia ke Inggris.
Bahasa lainnya:BulgariaCekoDenmarkJermanYunaniInggrisSpanyolEstoniaFinlandiaPrancisHongariaItaliaJepangKoreaLituaniaLatviaNorwegiaBelandaPolandiaPortugisRomaniaRusiaSlowakiaSloveniaSwediaTurkiUkrainaMandarinArab
Jutaan orang menerjemahkan dengan DeepL setiap hari.
Populer: Jepang ke Inggris, Inggris ke Indonesia dan Indonesia ke Inggris.
Bahasa lainnya:BulgariaCekoDenmarkJermanYunaniInggrisSpanyolEstoniaFinlandiaPrancisHongariaItaliaJepangKoreaLituaniaLatviaNorwegiaBelandaPolandiaPortugisRomaniaRusiaSlowakiaSloveniaSwediaTurkiUkrainaMandarinArab
The document discusses various skills needed for business management roles including client management, task management, sales, marketing, coaching, and grievance procedures. It provides tips for developing skills like business writing, presentations, interpersonal skills, employee management, delegation, stress management, confidence building, coaching employees, identifying sales opportunities, handling difficult customers, and effectively communicating grievances. Key responsibilities of client managers are developing relationships, account plans, proposals, creative solutions, and ensuring client satisfaction.
Strathclyde MBA: Social Media/Social Business Class Abu Dhabi and Malaysia, M...Hamill Associates Ltd
Slide Set 1 for my forthcoming Strathclyde MBA: Social Media/Social Business Class in Abu Dhabi and Malaysia, May 2013. The main focus of the slides is Social Media and Social Media/Social Business Strategy Development. The slides should be studied together with Slide Set 2 entitled 'From Social Media to Social Business'
The course “Consultant Behaviour” was offered to Master’s students following the Master in Management from ESCP Business School as part of the specialization “Consulting dynamics and practices”. It aims at providing, through a transversal approach, a deep knowledge of the Consulting practice and the different aspects of the consulting work.
The last session concludes the course with the behavioural aspects of the consultant profession including the posture a consultant should take depending on its company, the importance of ethics and a few tips on time management.
S4U Q-GSP elevator pitch (Sales performance increase)Julien Anno
The document discusses Salesmen4U, a company that focuses on building great sales teams. They offer consultancy and assessment services to evaluate sales teams, talent acquisition assistance, and coaching and training programs. Their goal is to deliver professional and affordable services to help companies create successful sales teams. They use a proprietary Q-GSP methodology and have an international network of partners.
This document discusses applying Agile principles to marketing. It notes challenges modern marketers face with social media and calls for a more adaptive approach. Agile marketing is presented as a solution, emphasizing testing, engagement, transparency and adapting to change over rigid plans. Benefits include getting more work done, adapting quickly to changes, and driving results. The document also provides examples of using Agile practices like backlogs, planning iterations, and retrospectives for marketing activities.
The document outlines the services provided by Future Marketing, a digital marketing agency founded by Jon and Zoe Allen. They help entrepreneurs implement effective digital marketing strategies. Their 5-step process assesses the current marketing, creates a strategy, generates leads, converts leads to clients, and optimizes results. Their proposal includes website improvements, landing pages, ad and email campaigns, and social media management to generate qualified leads within 6 weeks.
Presentation for the Eleven VC in Bulgaria portfolio on Setting up and Scaling yoru Sales Machine.
Topics Covered
Building, Training and Personal Development of your Sales Team
Sales as an Energy Exchange
Defining your ICP - Verticals and Personas
Marketing, the flywheel and Inbound vs Outbound
Prospecting, Referrals, LinkedIn
Sales Process
Value Based Conversation
Qualification Criteria
Selling with a Story and the power of Introverts
International Expansion
This document provides information on quality and customer satisfaction for a sales training session. It defines quality as meeting customer requirements. It discusses the roles and mindset of top sales performers, including being ambitious and committed. It also addresses barriers to performance like poor prospecting and provides solutions. The document emphasizes being accountable for results and improving quality through attitude. It discusses measuring performance against standards. Finally, it covers understanding different customer types and how to deal with each to improve sales quality.
The Radical Sales Shift - The Leaders & Lessons 1-5 - Part 3The Mezzanine Group
The Mezzanine Group's founder, Lisa Shepherd, shares insight into her book, The Radical Sales Shift. This is the third in a five part series. Part three explores the leaders in B2B marketing and the first five lessons on how to use marketing to grow sales in B2B companies.
Are you a future graduate with a passion for marketing and interested in a job as marketing consultant? Then take a look at our THoM Welcome brochure for all details about our recruiting process! - The House of Marketing
The course “Consultant Behaviour” was offered to Master’s students following the Master in Management from ESCP Business School as part of the specialization “Consulting dynamics and practices”. It aims at providing, through a transversal approach, a deep knowledge of the Consulting practice and the different aspects of the consulting work.
The last session concludes the course with the behavioural aspects of the consultant profession including the posture a consultant should take depending on its company, the importance of ethics and a few tips on time management.
The Mezzanine Group's founder, Lisa Shepherd, shares insight into her book, The Radical Sales Shift. This is the fourth in a five part series. Part four explores lessons 6-12 from her book.
www.SalesTrainingMiddleEast.com as the name says, is an exclusive website dedicated to the Selling Profession exclusively in the region of UAE, Qatar, Oman, KSA, Bahrain, Kuwait & rest of Middle East
The House of Marketing aims to accelerate profitable revenue growth for its clients through impactful marketing. It recruits passionate marketers and provides them with an inspiring environment to develop their full potential. Consultants work individually or in teams on client projects across various industries. Junior consultants benefit from a 2-year training program including coaching, mentoring, and developing both marketing and technical skills. The House of Marketing rewards high performance with a competitive salary and benefits package.
The House of Marketing aims to accelerate profitable revenue growth for its clients through impactful marketing. It recruits passionate marketers and provides an inspiring environment and training program to help them develop their full potential. Consultants work individually or in teams on client projects across various industries. The House of Marketing offers career development opportunities from Junior Consultant to Partner over several years, with coaching and training throughout.
Message-Market Fit VWO Workshop by Daphne tidemanVWO
Imagine your communications as the powerhouse driving your business forward. Sure, sales are vital, but beneath the surface lie treasures that money can't buy: reputation, repeat customers, and unwavering loyalty.
In this powerpack session, Daphne Tideman, a seasoned growth leader, will be delving into the artistry of elevating your conversion rates through straightforward copy tests, even if crafting compelling prose isn't your forte. Together, you'll unravel the intricacies of forging deep connections with your audience, testing casual clicks and turning them into loyal customers.
The Mezzanine Group's founder, Lisa Shepherd, shares insight into her book, The Radical Sales Shift. This is the last in a five part series. Part five explores lessons 13-20 in her book.
Corporate Training : Sales & Customer Relation Mastery seriesAngela Hua Eng Bong
Sales and Customer Relation Mastery training series, covering area of retail sales environment, personalised and long term customer account management, customer relation and experiences.
First magazine with some fabulous entrepreneurs. I think it is important to shine the light on those making an impact.The dream is to have 100 top entrepreneurs in the magazine. COULD YOU BE ONE OF THEM?
Paul Eldridge is seeking a new role and has over 20 years of experience in retail management and customer service roles. He has a proven track record of exceeding sales targets and delivering excellent customer service. His most recent role was as a Customer Service Leader/Retail Manager for World Duty Free where he was responsible for managing a team and ensuring outstanding customer service.
Jutaan orang menerjemahkan dengan DeepL setiap hari.
Populer: Jepang ke Inggris, Inggris ke Indonesia dan Indonesia ke Inggris.
Bahasa lainnya:BulgariaCekoDenmarkJermanYunaniInggrisSpanyolEstoniaFinlandiaPrancisHongariaItaliaJepangKoreaLituaniaLatviaNorwegiaBelandaPolandiaPortugisRomaniaRusiaSlowakiaSloveniaSwediaTurkiUkrainaMandarinArab
Jutaan orang menerjemahkan dengan DeepL setiap hari.
Populer: Jepang ke Inggris, Inggris ke Indonesia dan Indonesia ke Inggris.
Bahasa lainnya:BulgariaCekoDenmarkJermanYunaniInggrisSpanyolEstoniaFinlandiaPrancisHongariaItaliaJepangKoreaLituaniaLatviaNorwegiaBelandaPolandiaPortugisRomaniaRusiaSlowakiaSloveniaSwediaTurkiUkrainaMandarinArab
Jutaan orang menerjemahkan dengan DeepL setiap hari.
Populer: Jepang ke Inggris, Inggris ke Indonesia dan Indonesia ke Inggris.
Bahasa lainnya:BulgariaCekoDenmarkJermanYunaniInggrisSpanyolEstoniaFinlandiaPrancisHongariaItaliaJepangKoreaLituaniaLatviaNorwegiaBelandaPolandiaPortugisRomaniaRusiaSlowakiaSloveniaSwediaTurkiUkrainaMandarinArab
Jutaan orang menerjemahkan dengan DeepL setiap hari.
Populer: Jepang ke Inggris, Inggris ke Indonesia dan Indonesia ke Inggris.
Bahasa lainnya:BulgariaCekoDenmarkJermanYunaniInggrisSpanyolEstoniaFinlandiaPrancisHongariaItaliaJepangKoreaLituaniaLatviaNorwegiaBelandaPolandiaPortugisRomaniaRusiaSlowakiaSloveniaSwediaTurkiUkrainaMandarinArab
The document discusses various skills needed for business management roles including client management, task management, sales, marketing, coaching, and grievance procedures. It provides tips for developing skills like business writing, presentations, interpersonal skills, employee management, delegation, stress management, confidence building, coaching employees, identifying sales opportunities, handling difficult customers, and effectively communicating grievances. Key responsibilities of client managers are developing relationships, account plans, proposals, creative solutions, and ensuring client satisfaction.
Strathclyde MBA: Social Media/Social Business Class Abu Dhabi and Malaysia, M...Hamill Associates Ltd
Slide Set 1 for my forthcoming Strathclyde MBA: Social Media/Social Business Class in Abu Dhabi and Malaysia, May 2013. The main focus of the slides is Social Media and Social Media/Social Business Strategy Development. The slides should be studied together with Slide Set 2 entitled 'From Social Media to Social Business'
The course “Consultant Behaviour” was offered to Master’s students following the Master in Management from ESCP Business School as part of the specialization “Consulting dynamics and practices”. It aims at providing, through a transversal approach, a deep knowledge of the Consulting practice and the different aspects of the consulting work.
The last session concludes the course with the behavioural aspects of the consultant profession including the posture a consultant should take depending on its company, the importance of ethics and a few tips on time management.
S4U Q-GSP elevator pitch (Sales performance increase)Julien Anno
The document discusses Salesmen4U, a company that focuses on building great sales teams. They offer consultancy and assessment services to evaluate sales teams, talent acquisition assistance, and coaching and training programs. Their goal is to deliver professional and affordable services to help companies create successful sales teams. They use a proprietary Q-GSP methodology and have an international network of partners.
Semelhante a Client Satisfaction as engine of the continuous improvement (20)
This document discusses applying Agile principles to marketing. It notes challenges modern marketers face with social media and calls for a more adaptive approach. Agile marketing is presented as a solution, emphasizing testing, engagement, transparency and adapting to change over rigid plans. Benefits include getting more work done, adapting quickly to changes, and driving results. The document also provides examples of using Agile practices like backlogs, planning iterations, and retrospectives for marketing activities.
Augmented Reality: Maybe You already know what it is, the art of super-imposing computer generated content over the live view of real world. This time we just want to share with you a Presentation of our co-worker about Augmented Reality Introduction.
Hope you enjoy these slides, thank you!
Kundenzufriedenheit als Motor des kontinuierlichen Verbesserungsprozessesswiss IT bridge
Wir versprechen in unseren Erfolgsfaktoren, dass der Kunde bei uns im Zentrum steht und dass wir uns laufend verbessern. Aber wie lösen wir dieses Versprechen ein?
2 Methoden, wie man diese Versprechen einlösen kann.
The document discusses soft factors, or human-oriented factors like trust and communication, and why they are important for applying the Scrum framework. It provides an overview of soft factors and identifies trust, communication, and motivation as key examples. The document emphasizes that over 50% of the presenter's time is spent on soft factors and that true success with Scrum comes from understanding its values like commitment, openness, and principles like communication and continuous improvement. It provides some basic tips around soft factors and has a discussion section at the end.
The document provides an overview of a mobile project to create a web application for viewing stock exchange data and news in four languages. A team of five developers from swiss IT bridge used Java on the server side with jQuery and jQuery Mobile on the client side to deliver the project on time despite last minute changes. While communication was clear, tasks were sometimes given with only a few days notice and the customer was not fully experienced with the SCRUM process, resulting in some ceremonies like sprint planning and retrospectives missing. A demonstration of the working application was provided.
The Challenging Transition of Traditional Roles on the Journey to Scrumswiss IT bridge
The document discusses the transition from traditional project roles to roles within the Scrum framework. It outlines traditional roles like project manager, developer, and tester and compares them to Scrum roles like Scrum master, product owner, and Scrum developer. It also discusses foundations for a successful transition like putting the customer first and being results-oriented. Tips are provided for all roles to smoothly transition, including training in Scrum and using project management tools.
Git is a version control system initially created by Linus Torvalds for Linux kernel development. It is a distributed system, meaning the full history of the codebase is hosted on each user's machine rather than a centralized server. This makes it more robust than centralized systems like SVN - even if the remote server is unavailable, users can still work on code independently and sync up later. Git is also generally faster than SVN, with smaller file sizes and quicker upload/download times for projects of the same size due to its distributed nature.
The document outlines a 5-step process for conducting an effective technical presentation: 1) Planning - determine the audience, message, and length; 2) Preparing the content - choose a readable font size and use your own words to convey ideas simply; 3) Practicing - rehearse to be comfortable with the equipment and timing; 4) Getting there - arrive early to test the computer and projection; 5) Speaking to the audience - make eye contact and gestures to engage those far away. Key advice includes keeping text concise, using large readable fonts, contrasting colors, and practicing fully before the presentation.
An approach to implement model classes in zendswiss IT bridge
The document discusses different patterns for implementing model classes in Zend Framework:
1. Directly inheriting from Zend_Db_Table classes is simple but leads to tight coupling and hard to test code.
2. The Active Record pattern is also simple but shares the same cons as directly inheriting.
3. The Data Mapper pattern is highly recommended as it separates business logic from data access logic, allows for complex business rules, parallel implementations, complete decoupling and easy testing without a database connection. Sample code is provided for this pattern.
The document describes the evolution of offshoring models from Offshoring 1.0 to Offshoring 2.1. Offshoring 1.0 involved outsourcing software development overseas with predefined requirements and feedback after delivery. Offshoring 2.0 used agile methods with iterative development, in-process feedback, and responsiveness to changes. Offshoring 2.1 maintains all advantages of 2.0 while adding project control by staff from clients' cultural area, removing lingual and cultural barriers. The future of offshoring is presented as Offshoring 2.1.
The document discusses enterprise microblogging and the benefits of using Yammer. It compares blogging and microblogging, noting that microblogging allows limited text posts and retweets. It explains that sharing information on a microblogging platform allows professionals to help each other, save time, and stay up-to-date. The document promotes the benefits of Yammer, which has over 40,000 businesses as customers, and invites the reader to get started using Yammer.
The document discusses the Green IT Policy of swiss IT bridge Co., Ltd. It notes that as Vietnam industrializes, pollution increases which harms the environment. The company aims to reduce its environmental impact through measures like using energy efficient devices, reducing unnecessary energy use, and offsetting remaining emissions through carbon offset projects. The policy is continuously evaluated and improved to support Vietnam's growth in a sustainable manner.
This document discusses BarCamp, an unconventional conference where participants both present and attend sessions. It notes that:
1) BarCamp is not actually held in a bar, but takes its name from an earlier event. It aims to foster knowledge sharing between innovators.
2) BarCamps have been held across Asia, including Vietnam, Cambodia, Japan, China and others.
3) This document focuses on the second BarCamp held in Ho Chi Minh City, Vietnam, which saw about 400 attendees share experiences freely over topics of their choosing.
Software-Entwicklung im interkulturellen Kontextswiss IT bridge
Zwei Alumnis der Hochschule Furtwangen präsentieren Ihre Erfahrung bei der swiss IT bridge auf dem Alumni-Treffen der HFU. Die tägliche Arbeit in Vietnam erfordert interkulturelle Kompetenzen zur gemeinsamen Arbeit zwischen Schweiz/Deutschland und Vietnam.
Mit dem Auslagern von Dienstleistungen wie Software-Entwicklung in Billiglohnländer lassen sich gewaltig Kosten sparen, doch birgt die Strategie Risiken in verschiedener Hinsicht, insbesondere in den Bereichen Organisation und Kommunikation. Wählt der Kunde jedoch das für ihn passende Offshoring-Modell sowie den richtigen Partner, kann er die Risiken eines Misserfolgs minimieren und damit die Kostenreduktion auch tatsächlich realisieren. Die Referenten stellen vier verschiedene Offshoring-Modelle vor und erläutern deren Vorteile und Nachteile. Dazu informiert der Kunde die Seminarteilnehmer, mit welchem Fragenkatalog er den für ihn passenden Offshore-Anbieter effizient und erfolgreich evaluierte.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
3 Simple Steps To Buy Verified Payoneer Account In 2024SEOSMMEARTH
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The Genesis of BriansClub.cm Famous Dark WEb PlatformSabaaSudozai
BriansClub.cm, a famous platform on the dark web, has become one of the most infamous carding marketplaces, specializing in the sale of stolen credit card data.
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
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Client Satisfaction as engine of the continuous improvement
1. Client Satisfaction as the engine of continuous
improvement
Christoph Kruppa, Head of Marketing
swiss IT bridge Co., Ltd.
www.swissITbridge.ch
2. Agenda
1. About me
2. Questions?
3. Our promises to customers
4. Organisational fundamentals
5. Client Satisfaction
6. Effects
3. 1. About me
• Head of Marketing, swiss IT bridge, & Chief
Event Magician, evecoo
• Tech Community in Vietnam
• Marketing & Events
• Lean & Agile Methodologies
• Scrumbut in Marketing
5. 3. Our promises to the customers
for example:
o We put the client to the center
o We are result oriented
o We are professionals
o We are a learning organisation
o We communicate openly
o We work hard and celebrate success
o We act with integrity and mutual respect
6. 4. Organisational fundamentals
1. Lean: Continuous improvement
1. Soft factors:
Improvement is only possible, if you WANT to improve.
e. g. Trust
e. g. Openness
e. g. Transparency
7. 5. Client Satisfaction
1.Every week in Status Meeting between decision
makers: Satisfaction score between 1 and 6 (Swiss
school grade)
2.Continuous improvement:
Improvement is only possible, if you know, WHERE
to improve.
3.Delivery of the promise in the Success Factors
4.Weekly Status Meeting, School Grade... and then?
5.Immediate improvement due to client focus in
regular retrospective
10. 5. Client Satisfaction
1. School grade is very good
- Team receives Bonus
- Other teams are motivated
2. School grade is good
- How to become very good?
3. School grade is not good
- What was not good?
- Self Assessment
11. 6. Effects
1. How to communicate...
1.good grades?
2.bad grades?
3.uncompromising transparency?
1. What is the effect on...
1.the team?
2.the existing client?
3.the potential client?
12. Contact
Christoph Kruppa
Head of Marketing at swiss IT bridge
ck@swissITbridge.ch
www.swissITbridge.ch
http://www.slideshare.net/swissITbridge
Notas do Editor
Ask participants at the end of the agenda: 1. First time visitor? 2. No Scrum exp 3. some elements 4. expert
We provide SW services with dedicated teams, who work exclusively for customers as prolonged workbench My partner Thomas and I founded SIB 2006. As one part of the bridge he lives in Saigon and guarantees with his European crew the quality of our work from our SW-Center and at the Swiss part of the bridge I am the ambassador of our clients and not an IT guy. Programmed a bit Basic at Uni. As Head of Admin in factory in restructuring I realised that when implementing SAP R3. Lean Production at the beginning of the 90ies Agile Philosophy and Scrum improve quality, productivity and happiness of developers
Who is here: 1. developer, tester, architect, .. 2. Scrum Master, PO, PM, etc. 3. Manager with budget? Your interest? I prepared some thoughts. However, what are your questions you want to have answered when you go home?
1. Notes: How much time do you spend?
1. - do not get upset - empathy for people, generosity - not only talk (overall) 2. because past experiences distort our perception 3.1 all want it, not all have it, not all give it, and less if bad experience 3.2 e.g. as kids 80'000 blames vs. 20'000 praises 3.3 e.g. 7 praises outweigh 1 blame
1. - do not get upset - empathy for people, generosity - not only talk (overall) 2. because past experiences distort our perception 3.1 all want it, not all have it, not all give it, and less if bad experience 3.2 e.g. as kids 80'000 blames vs. 20'000 praises 3.3 e.g. 7 praises outweigh 1 blame
1. - do not get upset - empathy for people, generosity - not only talk (overall) 2. because past experiences distort our perception 3.1 all want it, not all have it, not all give it, and less if bad experience 3.2 e.g. as kids 80'000 blames vs. 20'000 praises 3.3 e.g. 7 praises outweigh 1 blame
1. - do not get upset - empathy for people, generosity - not only talk (overall) 2. because past experiences distort our perception 3.1 all want it, not all have it, not all give it, and less if bad experience 3.2 e.g. as kids 80'000 blames vs. 20'000 praises 3.3 e.g. 7 praises outweigh 1 blame
1. - do not get upset - empathy for people, generosity - not only talk (overall) 2. because past experiences distort our perception 3.1 all want it, not all have it, not all give it, and less if bad experience 3.2 e.g. as kids 80'000 blames vs. 20'000 praises 3.3 e.g. 7 praises outweigh 1 blame
auch Christoph danken: Bsp. für SF (auch wenn er nicht da ist. Signalling Effekt)