Case Study - Retail Success Story
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Here's how we delivered specialist support to a large UK online department store client who required urgent design and definition for their future #Planning, #Pricing and #StockManagement capabilities. Find out more: https://www.thoughtprovokingconsulting.com/
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Case Study - Retail Success Story
- 1. Client success stories: Retail Capability Architecture The Client: a large UK online department store group • Required an urgent design and definition of their future Planning, Pricing and Stock Management capabilities • Required a roadmap to support an ongoing strategic transformation The client challenge
- 2. Client Challenge The business was already underway with a multi-year transformation programme to replace their ERP, Core Merchandising, PIM, and Planning systems but realised that they were missing a number of key inputs in their Tech & Change plans. This required us to rapidly create a future Retail Capability Architecture in order to: Identify and define the inputs required for their organisation and change management stream Establish the capabilities needed across Planning & Supply Chain to meet the client's strategic and financial objectives in the future state Define a roadmap for transforming the client's technology, processes and people to achieve critical business goals The TPC solution
- 3. The TPC Solution Developed target processes and business principles, and outlined organisation designs to inform all future project initiatives Prioritised these initiatives relative to their benefits, complexity to implement, costs, and the business’ tactical objectives The key benefits Carried out in-depth business analysis and benchmarked against relevant industry peers and latest innovation trends (e.g. AI, 3D, Automation) Produced a complete Retail Capability Architecture definition across all Merchandising capabilities to establish the future business capability model and identify gaps
- 4. The key benefits The business mitigated several risks that would have otherwise been hard-coded into their technology, rendering it expensive to change Automation opportunity identified to unlock quick wins and reduce the workload burden on merchandising teams, in the current state and throughout the transition A prioritised list of initiatives allowed the business to adjust and amend its transformation programme and to include additional benefit drivers