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This document discusses conversational etiquettes, beginning with definitions of etiquette and conversational etiquettes. It then covers various aspects of conversations including greetings, leave-taking, making requests, and responding to requests. Specifically, it provides examples of formal and informal greetings, examples of phrases to use for leave-taking, guidelines for making requests convincingly, and appropriate responses to requests such as yes, no, maybe, or I don't know. Throughout, it emphasizes the importance of politeness and courtesy in conversations.
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The document discusses principles for effectively communicating and building trusting relationships with older people. It emphasizes showing respect, courtesy, empathy and maintaining self-esteem when interacting with clients. Barriers to communication like disabilities, emotions, physical factors and perceptions must be considered and addressed respectfully to generate trust over time through consistent respectful interactions.
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It's easy to forget about respect in the heat of the moment. But respect should be a constant, no matter how intense a discussion gets. 🙌 Avoid personal attacks, name-calling, and shouting. By being respectful, you can address conflict without harm to the other person or the relationship itself.
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Communication isn't just about talking. It's also about listening. 🙉 Practice being an active listener when someone is sharing something with you. Really taking in what they're saying shows respect and helps create a supportive atmosphere. 🌟
Use "I" statements
"I" statements are more effective than "you always" statements. By using "I" statements, you're sharing your perspective without assuming or sounding accusatory. This subtle shift can be the difference between a tense situation and a positive one. 🧐
Stay solution focused
When conflict arises, try to focus on solving it rather than dwelling on the problem. By taking this proactive approach, you can turn a potential argument into a constructive conversation. 💪🔍
Empathy: Understanding the other person's perspective
Empathy is one of the most powerful tools you have in your arsenal of communication skills. Try to understand the point of view of the other person. This doesn't mean that you have to agree with them. But it will create an atmosphere of empathy and openness. 🤗
Respect time for solitude:
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Express appreciation:
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GOTG.pdf
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Syllabus
Chapter-1
Introduction to objective, scope and outcome the subject
Chapter 2
Introduction: Scope and Specialization of Civil Engineering, Role of civil Engineer in Society, Impact of infrastructural development on economy of country.
Chapter 3
Surveying: Object Principles & Types of Surveying; Site Plans, Plans & Maps; Scales & Unit of different Measurements.
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Chapter 4
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Chapter 5
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Chapter 6
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1. Palancharmy, Basic Civil Engineering, McGraw Hill publishers.
2. Satheesh Gopi, Basic Civil Engineering, Pearson Publishers.
3. Ketki Rangwala Dalal, Essentials of Civil Engineering, Charotar Publishing House.
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advanced technologies such as GIS (Geographic Information Systems) and Remote sensing to
analyze the transformations that have taken place over the course of a decade.
The complex relationship between human activities and the environment has been the focus
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significant role in maintaining the ecological equilibrium of our planet.Land serves as the foundation for all human activities and provides the necessary materials for
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diverse human activities.
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and water managers, and urban planners, are interested in obtaining data on land use and cover
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9
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- 1. CONVERSATIONAL ETIQUETTES ENL 1112 - WEEK 2
- 2. Definition of Conversational Etiquettes Etiquette in simpler words is defined as good behavior which distinguishes human beings from animals. It is the way they carry themselves in the society. It is essential for an individual to behave in a responsible manner acceptable to the society. People around us must not feel embarrassed by our behavior. One should not behave irrationally or illogically in public.
- 3. Definition of Conversational Etiquettes Conversational etiquettes are defined as manners when interacting in a conversation. It is the set of rules of what to and what not to do when you are participating in a conversation with another individual.
- 4. Contents of Conversational Etiquettes A Greetings B Leave-Taking C Making Requests D Responding to Requests
- 5. Greetings 1. A greeting is one of the basic functions of communication and triggers positive conversations. It helps us connect to people at a more personal level.
- 6. Greetings 1. It is an act of communication in which human beings intentionally make their presence known to each other, to show attention to, and to suggest a type of relationship (usually friendly) or social status (formal or informal) between individuals or groups of people coming in contact with each other. There are two methods of greetings: Formal and informal greeting.
- 7. Greetings 1. Examples of formal greetings are: Hello! Hi there! Good morning Good afternoon Good evening It’s nice to meet you It’s a pleasure to meet you 1. 2. 3. 4. 5. 6. 7.
- 8. Greetings 1. Examples of informal greetings are: Hi! Hey, Heya or Hey there! Morning! How are things? What's new? It's good to see you! Good day! Howdy! 1. 2. 3. 4. 5. 6. 7. 8. 9. What's up? 10. How's it going? 11. What's happening? 12. What's the story? 13. Yo!
- 9. Importance of Greetings Greeting is very important. When you geet a person, you massage their ego, you show respect, give them a sense of belonging, and an air of importance. Greeting doesn’t really take anything away from you. Rather, it makes you a likeable person, and one who can safely be termed respectful. Greeting a person doesn’t really make them your superior, or make you inferior to them. It is just a courtesy, that fine-tunes the personality of individuals.
- 10. Importance of Greetings It’s an ice-breaker/conversation starter. It's the best way to start any conversation with a person you've just met. It also reduces awkwardness as everyone is waiting for everyone else to greet them first.
- 11. Importance of Greetings Greeting someone is courteous. Polite greeting could be the very thing that makes someone else’s day – just that small human connection can make a world of difference. It’s not just about showing other people that you are polite and courteous
- 12. Importance of Greetings Greeting establishes a friendly environment. Greeting others makes people warm to you. It can make people relax and realize that there is nothing to be uncomfortable about.
- 13. Importance of Greetings A greeting can establish or maintain a relationship. A greeting is the starting point of many new relationships. A simple “hello” can turn a stranger into a possible friend. If you want to be open to meeting new people and striking up new friendships or relationships, be open to greeting people, and don’t be afraid to be the one to say hello first.
- 14. Importance of Greetings Creates a good impression. Every greeting opportunity you have gives you a chance to show respect for other people, and it shows you in a positive light. Greeting someone is not just about empty words. It is an acknowledgment of someone’s presence and shows that you notice them and are open to further communication if need be.
- 15. 2. Leave-Taking Leave-taking is how you excuse yourself in the middle of a conversation with someone else. Even if you need to leave, you need to know the proper and polite ways in excusing yourself from a conversation.
- 16. 2. Leave-Taking Good bye See you tomorrow See you later See you next... (week, day, month, etc) Sorry, I have to go now I'll talk to you later It's been nice talking to you I think I must go now Let's hope we meet again soon Examples of leave-taking phrases you can use are:
- 17. Importance of Leave- Taking In any language, saying goodbye at the end of a conversation or when leaving a group is polite. It lets the other party know that you respect them, and it makes your leave less abrupt.
- 18. Activity Answer the exercise sheet I have provided. You will be given 10 minutes to finish it.
- 19. 3. Making Requests Making requests means you are asking something from someone or asking someone to do something for you. Whether your request will be granted or not depends on the person you are requesting. Thus you need to request convincingly so that the person happily accepts your request.
- 22. 4. Responding to Requests To respond to a request, you can say: 1) Yes 2) No 3) Maybe 4) I don't know
- 23. 4. Responding to Requests
- 24. 4. Responding to Requests