Performance Management PPT

1. Analyzing

3. • By 2010 Airtel will be the most admired brand
• In India
• Loved by more customers
• Targeted by more talent
• Bench marked by more business
• First private telecommunication company to launch
long distance services

4. We will meet the mobile communication
needs of our customers through
• Error- free service delivery
• Innovative products and services
• Cost efficiency
• Unified Messaging solutions

5. Job Description
• To lead the corporate service delivery to be theCost Efficiency
differentiator and
thus give the business development team an edge over
competition and thus contribute to revenue enhancement.
• To lead ,manage and assist a team of Customer Service managers
Loved by more
who handle the complete customer life cycle management of
National accounts on telecom products and Data customers
products.
• To Identify the areas of opportunities for “customer
experience” enhancement and drive en-cashing of these through
structured action by team members.

6. Innovative Products
• To engage with corporate senior management team and ensure
and Services,
customer engagement /delight activities are conducted at Solution
Unified Messaging regular
interval.
• To understand competition service strategies in various product lines
, share the same and jointly drive “Plus One” corporate
service strategies for the circle.
• To strategize and execute a strong Zonal service delivery for
Corporate business. Targeted by
more talents
• To coach, train and develop team members to take up additional
responsibilities and also to ensure enthusiastic team spirit to
minimize people attrition.

7. Desired Skills &
Experience
• At least 10 years of work experience and
5 years in Telco Service industry.
• Managerial experience and must have led
a team of min 30 member
• Graduate/ Engineering and MBA
preferred

8. Contribution by,
Aashima Gulati
Siva Priya S
Neeraj N Choubey
Vinita Bansal